service SATURN VUE 2008 Owners Manual

Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles operated
on a non-public roadway or highway, nes, impound
towing caused by a violation of local, Municipal, State,
Provincial or Federal law, and mounting, dismounting
or changing of snow tires, chains, or other traction
devices.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Saturn and General Motors of Canada Limited reserve
the right to make any changes or discontinue the
Roadside Assistance program at any time without
notication.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.If the dealer/retailer requests that you simply drop the
vehicle off for service, you are urged to do so as early
in the work day as possible to allow for the same
day repair.
Courtesy Transportation
To enhance your ownership experience, we and our
participating retailers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada) and extended powertrain warranty
in both the U.S. and Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with
each new vehicle provides detailed warranty coverage
information.
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Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Saturn helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your retailer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Retailers may provide you
with shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the retailer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the retailer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by Saturn for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement
for reasonable fuel expenses may be available.Claim amounts should reect actual costs and be
supported by original receipts. See your retailer for
information regarding the allowance amounts for
reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle
Your retailer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle that
you obtain if your vehicle is kept for an overnight warranty
repair. Rental reimbursement will be limited and must
be supported by original receipts. This requires that you
sign and complete a rental agreement and meet state/
provincial, local, and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc.
You are responsible for fuel usage charges and may
also be responsible for taxes, levies, usage fees,
excessive mileage, or rental usage beyond the
completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
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Additional Program Information
All program options, such as shuttle service, may not be
available at every retailer. Please contact your retailer
for specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate retailer personnel.
Saturn reserves the right to unilaterally modify, change
or discontinue Courtesy Transportation at any time
and to resolve all questions of claim eligibility pursuant
to the terms and conditions described herein at its
sole discretion.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualied
technician using the proper equipment and quality
replacement parts. Poorly performed collision repairs
diminish your vehicle’s resale value, and safety
performance can be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new parts made with
the same materials and construction methods as the
parts with which your vehicle was originally built. Genuine
GM Collision parts are your best choice to ensure that
your vehicle’s designed appearance, durability, and
safety are preserved. The use of Genuine GM parts
can help maintain your GM New Vehicle Warranty.
Recycled original equipment parts may also be used for
repair. These parts are typically removed from vehicles
that were total losses in prior crashes. In most cases,
the parts being recycled are from undamaged sections
of the vehicle. A recycled original equipment GM
part, may be an acceptable choice to maintain your
vehicle’s originally designed appearance and safety
performance, however, the history of these parts is
not known. Such parts are not covered by your GM
New Vehicle Limited Warranty, and any related failures
are not covered by that warranty.
Aftermarket collision parts are also available. These are
made by companies other than GM and may not have
been tested for your vehicle. As a result, these parts may
t poorly, exhibit premature durability/corrosion problems,
and may not perform properly in subsequent collisions.
Aftermarket parts are not covered by your GM New
Vehicle Limited Warranty, and any vehicle failure
related to such parts are not covered by that warranty.
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Repair Facility
We recommend that you choose a collision repair
facility that meets your needs before you ever need
collision repairs. Your dealer/retailer may have a
collision repair center with GM-trained technicians and
state of the art equipment, or be able to recommend
a collision repair center that has GM-trained technicians
and comparable equipment.
Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality of
coverage afforded by various insurance policy terms.
Many insurance policies provide reduced protection
to your GM vehicle by limiting compensation for damage
repairs by using aftermarket collision parts. Some
insurance companies will not specify aftermarket
collision parts. When purchasing insurance, we
recommend that you assure your vehicle will be
repaired with GM original equipment collision parts.
If such insurance coverage is not available from your
current insurance carrier, consider switching to another
insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts.
Read your lease carefully, as you may be charged at
the end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
Check to make sure that you are all right. If you
are uninjured, make sure that no one else in
your vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until
all matters have been taken care of. Move
your vehicle only if its position puts you in danger
or you are instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-7for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these
items in your vehicle.
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Service Publications Ordering
Information
Service Manuals
A variety of publications are available to you. Saturn
service manuals are written for trained technicians,
and in some cases, specialized tools and equipment
are necessary to complete certain repairs. However, the
manuals are available to owners who either have the
training, or wish to gain a greater understanding of
the technical aspect of their Saturn.
For additional publications information or to order
publications in the United States, call toll free
1-800-2-SATURN or visit www.saturn-publications.com
to order on-line.
In Canada, Saturn service manuals are available by
calling toll free 1-800-551-4123.
Owner Publications
Information on how to obtain product bulletins and as
described below is applicable only in the fty U.S. states
and the District of Columbia, and only for cars and light
trucks with a Gross Vehicle Weight Rating (GVWR) less
than 10,000 pounds (4 536 kg). Copies of individual
bulletins are also at your participating Saturn retailer.
You can ask to see them.In Canada, information relating to product service
bulletins can be obtained by contacting your Saturn
retailer.
Service Bulletins
Saturn regularly sends its retailers useful service
bulletins about Saturn products. Saturn monitors product
performance in the eld. We then prepare bulletins
for servicing our products better. You can get these
bulletins, too.
Bulletins cover various subjects. Some pertain to the
proper use and care of your vehicle. Some describe
costly repairs. Others describe inexpensive repairs
which, if done on time with the latest parts, may avoid
future costly repairs.
Some bulletins tell a technician how to repair a new
or unexpected condition. Others describe a quicker way
to x your vehicle. They can help a technician service
your vehicle better.
Most bulletins apply to conditions affecting a small
number of vehicles. Your Saturn retailer or a qualied
technician may have to determine if a specic bulletin
applies to your vehicle. To order Saturn bulletins, call
Saturn Publications at 1-800-2-SATURN or visit
www.saturn-publications.com to order online.
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Vehicle Data Recording and
Privacy
Your Saturn vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example, your
vehicle uses computer modules to monitor and control
engine and transmission performance, to monitor the
conditions for airbag deployment and deploy airbags in a
crash and, if so equipped, to provide antilock braking to
help the driver control the vehicle. These modules may
store data to help your dealer/retailer technician service
your vehicle. Some modules may also store data about
how you operate the vehicle, such as rate of fuel
consumption or average speed. These modules may also
retain the owner’s personal preferences, such as radio
pre-sets, seat positions, and temperature settings.
Event Data Recorders
This vehicle has an Event Data Recorder (EDR).
The main purpose of an EDR is to record, in certain
crash or near crash-like situations, such as an airbag
deployment or hitting a road obstacle, data that will
assist in understanding how a vehicle’s systems
performed. The EDR is designed to record data related
to vehicle dynamics and safety systems for a short
period of time, typically 30 seconds or less. The EDR
in this vehicle is designed to record such data as:
How various systems in your vehicle were operating
Whether or not the driver and passenger safety
belts were buckled/fastened
How far, if at all, the driver was pressing the
accelerator and/or brake pedal
How fast the vehicle was traveling
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is recorded
by the EDR under normal driving conditions and no
personal data (e.g., name, gender, age, and crash
location) is recorded. However, other parties, such as law
enforcement, could combine the EDR data with the type
of personally identifying data routinely acquired during a
crash investigation.
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To read data recorded by an EDR, special equipment
is required, and access to the vehicle or the EDR
is needed. In addition to the vehicle manufacturer,
other parties, such as law enforcement, that have the
special equipment, can read the information if they
have access to the vehicle or the EDR.
Saturn will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of Saturn’s defense of litigation
through the discovery process; or, as required by law.
Data that Saturn collects or receives may also be used
for Saturn research needs or may be made available to
others for research purposes, where a need is shown and
the data is not tied to a specic vehicle or vehicle owner.
OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms
and Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-35in
this manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in Saturn vehicles does not
use or record personal information or link with any other
Saturn system containing personal information.
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A
About Driving Your Vehicle................................... iii
Accessories and Modications............................ 5-3
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-70
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment............................5-96
Air Cleaner/Filter, Engine.................................5-20
Air Conditioning......................................3-19, 3-23
Airbag
Passenger Status Indicator...........................3-34
Readiness Light..........................................3-33
Airbag System................................................1-55
What Will You See After an Airbag Inates?....1-64
When Should an Airbag Inate?....................1-61
Where Are the Airbags?...............................1-58
Airbag Systems
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-70
How Does an Airbag Restrain?......................1-63
Passenger Sensing System...........................1-65
Servicing Your Airbag-Equipped Vehicle..........1-70
What Makes an Airbag Inate?......................1-63
All-Wheel Drive...............................................5-41
All-Wheel Drive Disabled Light..........................3-46
All-Wheel-Drive (AWD) System.........................4-10
Antenna, Fixed Mast.......................................3-71
Antenna, XM™ Satellite Radio Antenna System . . . 3-71
Antilock Brake System (ABS)............................. 4-6Anti-lock Brake, System Warning Light...............3-37
Appearance Care
Aluminum Wheels........................................5-92
Care of Safety Belts....................................5-89
Chemical Paint Spotting...............................5-93
Cleaning Exterior Lamps/Lenses....................5-90
Fabric/Carpet..............................................5-88
Finish Care.................................................5-90
Finish Damage............................................5-93
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-89
Interior Cleaning..........................................5-87
Sheet Metal Damage...................................5-93
Tires..........................................................5-92
Underbody Maintenance...............................5-93
Vehicle Care/Appearance Materials................5-94
Washing Your Vehicle...................................5-90
Weatherstrips..............................................5-89
Windshield and Wiper Blades........................5-91
Appointments, Scheduling Service....................... 7-9
Audio System.................................................3-52
Audio Steering Wheel Controls......................3-70
Fixed Mast Antenna.....................................3-71
Navigation/Radio System, see Navigation
Manual...................................................3-69
Radio Reception..........................................3-70
Setting the Clock.........................................3-53
XM™ Satellite Radio Antenna System............3-71
Audio System(s).............................................3-55
Automatic Climate Control System.....................3-23
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Child Restraints (cont.)
Securing a Child Restraint in the Right Front
Seat Position...........................................1-51
Where to Put the Restraint...........................1-41
Cleaning
Aluminum Wheels........................................5-92
Exterior Lamps/Lenses.................................5-90
Fabric/Carpet..............................................5-88
Finish Care.................................................5-90
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-89
Interior.......................................................5-87
Tires..........................................................5-92
Underbody Maintenance...............................5-93
Washing Your Vehicle...................................5-90
Weatherstrips..............................................5-89
Windshield and Wiper Blades........................5-91
Climate Control System...................................3-19
Air Filter, Passenger Compartment.................3-28
Automatic...................................................3-23
Outlet Adjustment........................................3-28
Clock, Setting.................................................3-53
Collision Damage Repair..................................7-11
Compact Spare Tire........................................5-86
Compass.......................................................3-50Content Theft-Deterrent....................................2-14
Control of a Vehicle.......................................... 4-4
Convenience Net............................................2-47
Coolant
Engine Temperature Warning Light.................3-40
Heater, Engine............................................2-21
Surge Tank Pressure Cap.............................5-25
Cooling System..............................................5-27
Cruise Control................................................3-11
Cruise Control Light........................................3-45
Cupholders....................................................2-44
Customer Assistance Information
Courtesy Transportation.................................. 7-9
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-5
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-6
Reporting Safety Defects to Saturn................7-14
Reporting Safety Defects to the
Canadian Government..............................7-14
Reporting Safety Defects to the
United States Government.........................7-14
Roadside Assistance Program......................... 7-7
Service Publications Ordering Information........7-15
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D
Daytime Running Lamps..................................3-15
Defensive Driving............................................. 4-3
Delayed Locking............................................... 2-9
DIC Compass.................................................3-50
Diesel
Running Out of Fuel....................................2-32
Disc, MP3......................................................3-64
Doing Your Own Service Work........................... 5-4
Dome Lamp ...................................................3-17
Door
Ajar Light...................................................3-47
Automatic Door Lock..................................... 2-9
Automatic Door Unlock.................................2-10
Delayed Locking........................................... 2-9
Locks.......................................................... 2-9
Power Door Locks......................................... 2-9
Rear Door Security Locks.............................2-10
Driver
Seat Height Adjuster...................................... 1-5
Driver Behavior................................................ 4-2
Driver Information Center (DIC).........................3-49
DIC Operation and Displays..........................3-49
Driving
At Night.....................................................4-27
Before a Long Trip......................................4-29
Defensive..................................................... 4-3
Drunken....................................................... 4-4
Environment................................................. 4-2Driving (cont.)
Highway Hypnosis.......................................4-29
Hill and Mountain Roads..............................4-30
In Rain and on Wet Roads...........................4-28
Off-Road ....................................................4-15
Rocking Your Vehicle to Get it Out.................4-35
Winter........................................................4-31
E
EDR .............................................................7-16
Electrical System
Add-On Equipment......................................5-96
Fuses and Circuit Breakers...........................5-97
Instrument Panel Fuse Block.........................5-97
Power Windows and Other Power Options......5-96
Underhood Fuse Block...............................5-100
Windshield Wiper Fuses...............................5-96
Electronic Immobilizer
PASS-Key
®III+...........................................2-16
Electronic Immobilizer Operation
PASS-Key
®III+...........................................2-16
Electronic Stability Program................................ 4-8
Engine
Air Cleaner/Filter.........................................5-20
Change Engine Oil Light...............................3-44
Check and Service Engine Soon Light............3-41
Coolant......................................................5-22
Coolant Heater............................................2-21
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