service SUBARU FORESTER 2021 Getting Started Guide

WELCOME
Congratulations on choosing a Subaru Forester and welcome to the Subaru family!
Subaru is more than a car company™. We are committed to making the world a better
place, and the Subaru Love Promise is our vision to show love and respect to all people at
every interaction with Subaru. We believe in building lifelong relationships with our
customers, earning your trust and exceeding your expectations by providing customer
service with integrity and compassion.
This Getting Started Guide will introduce you to your new Subaru Forester by providing
information on the basic operation and key features of your Subaru as well as the
STARLINK
®and EyeSight®systems in your vehicle.
IMPORTANT SAFETY INFORMATION
The Getting Started Guide is not intended as a substitute for the Owner’s Manuals. We
strongly encourage you to review the vehicle, STARLINK®, and EyeSight®Owner’s
Manuals to ensure complete understanding.
OWNER’S RESOURCES
If you’re having difficulty using any of the functions outlined in this guide, or to learn more,
you can get more information from the following
sources:
Your Subaru Owner’s Manuals:
Located in the glovebox
Online Subaru Owner’s Resources:
www.subaru.com/owners
Subaru Customer Support:
www.subaru.com/customer-support
1-800-782-2783 (1-800-SUBARU3 )
PURPOSE OF THIS GUIDE
4

IN CASE OF EMERGENCY
SUBARU STARLINK®Safety and Security(subscription required)
SOS Emergency:Press the red
“SOS” button on the overhead
console in the event of an
emergency to speak with a
SUBARU STARLINK
®Customer
Care Advisor.
Enhanced Roadside Assistance:
Press the blue “i” button on the
overhead console or select the
“Roadside Assistance” option in
the “MySubaru” menu on the
multimedia system.
For more information, please refer to “Safety and Security Overview” on page 75 or
the SUBARU STARLINK®Safety and Security Owner’s Manual.
Subaru Roadside Assistance
Subaru Roadside Assistance:
1-800-261-2155
Subaru Roadside Assistance is free and standard on your Subaru; there are no forms to
complete. This service is available anytime during the 3-year/36,000-mile Subaru Limited
Warranty, whichever comes first. See your retailer for details and refer to the Roadside
Assistance guide in the owner’s information kit for the details on this coverage. A Subaru
Roadside Assistance decal has been affixed to the driver’s door window.
Roadside assistance helps with:
• Towing to the nearest authorized Subaru retailer if you cannot safely drive your Subaru
• Jump-start if your battery is dead
• Gasoline delivery if you run out of gas
• Flat tire change to install your spare
• Emergency lockout service
• National Subaru retailer locator service, with phone numbers and location of the nearest
retailer anywhere in the U.S. or Canada
NOTE: Specifically excluded from Subaru Roadside Assistance coverage are service
requests or claims resulting from: accidents, vandalism, acts of God, violation of any laws,
or vehicle modifications not recommended by the manufacturer.
SOS and Roadside Assistance Buttons
PURPOSE OF THIS GUIDE
5

TOWING YOUR ALL-WHEEL DRIVE SUBARU
Since Subaru Symmetrical All-Wheel Drive distributes power to all four wheels, improper
towing may damage your AWD system. The best way to tow your Forester is with a flatbed
truck by your Subaru retailer or a commercial towing service.
PURPOSE OF THIS GUIDE
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RADIO
AM/FM Radio
Your Subaru is equipped standard with AM/FM
radio, including HD Radio®. HD Radio®
technology allows you to receive digital
broadcasts (where available) in addition to
analog broadcasts. Digital broadcasts provide
free, crystal clear audio with no static or
distortion.
Visitwww.hdradio.comfor more
information and a guide to available radio stations and
programming.
Satellite Radio
A SiriusXM®Satellite Radio is a tuner
designed exclusively to receive broadcasts
provided under a separate subscription. After
a free trial period, a subscription is necessary
to continue service.
For more information or to subscribe, visit
www.siriusxm.com.
MULTIMEDIA
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TEXT MESSAGES
Received messages can be forwarded from
the connected Bluetooth®phone, enabling
checking and replying using the system. To
use this function, it is necessary to set the
phonebook download function to ON. When a
Short Message Service (SMS)/ Multimedia
Messaging Service (MMS) is received, the
incoming message screen pops up with sound
and is ready to be retrieved using the
Touchscreen. Select “Play” to listen to the message or “View” to see the message on the
screen. This button may not be available if the
vehicle is moving.
If there is more than one unread message, a
screen will appear allowing you to either view
your inbox or ignore the message.
Depending on the type of Bluetooth
®phone
connected, received messages may not be
transferred to the message inbox. If the phone
does not support the message function, this function cannot be used.
Depending on the Bluetooth
®phone type, the screen display may differ, and it may not be
possible to use certain functions.
PHONE
68

Android Auto™
Android Auto can be used to view maps, play music,
and place calls by connecting your Android device to
the system. You can also run supported applications.
To use the Android Auto application, connect your
Android device to the USB port.
For more information on connecting your phone,
please refer to page 116.
For details on services or operations, visit the Android
Auto sites:www.android.com/auto/or
www.support.google.com/androidauto/
Apple CarPlay®
Apple CarPlay can be used to view maps, play music, and place
calls by connecting your iPhone to the system. You can also run
supported applications. To use the Apple CarPlay application,
connect your iPhone to the USB port.
For more information on connecting your iPhone, please refer
to page 118.
For details on services or operations, check the Apple CarPlay site:
www.apple.com/ios/carplay/
SiriusXM®Travel Link
SiriusXM®U.S. satellite and data services are
available only in the 48 states of the
contiguous USA and DC.
Data service information, which is comprised
of sports, weather, stocks and fuel prices, can
be received via the SiriusXM
®Radio, with the
option to turn on or off weather alerts.
To receive the data service information in the
vehicle, a subscription to the SiriusXM
®Satellite Radio Service is necessary following a
free trial.
APPS
70

MYSUBARU
Whether you’re on the road or planning adventures, the MySubaru app makes loving every
part of owning your Subaru easy. Although the mobile app is great when you are on the go,
you can also visitwww.MySubaru.comfrom your computer to access the same functions
and to aid in planning your trip before you leave.
You can download the MySubaru app from the Google Play Store or
the Apple App Store on your phone by searching MySubaru.
By creating an account, you can:
• Schedule service with a preferred Subaru retailer
• Get vehicle service reminders, recall alerts, and exclusive
coupons
• Track and record your service history
• Access resources like your owner’s manuals, how to videos and
more
• Have access to SUBARU STARLINK
®Safety and Security features (must have an active
SUBARU STARLINK®subscription)
• Get help from 24-hour roadside assistance (24-hour roadside is included in standard
3-year warranty, and after 3 years with a Concierge package)
Service Appointment Scheduler
The SUBARU STARLINK®Service
Appointment Scheduler can help you set an
appointment from the MySubaru website,
Mobile App or the vehicle’s Touchscreen.
Getting your Subaru vehicle to the Subaru
professionals for service is easy, no matter
where you are. If you are away from your
preferred Subaru retailer for service, you can
always use Service Appointment Scheduler to locate any of our certified Subaru retailers
near your location.
STARLINK
®Service Appointment Scheduler on your Touchscreen is a convenient way to
set a service appointment. Simply select the MySubaru icon on the home screen and
choose “Make an Appointment” to get started.
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SAFETY AND SECURITY OVERVIEW
STARLINK®Safety and Security services* are designed to help in your time of need. These
include Advanced Automatic Collision Notification, SOS Emergency Assistance, Enhanced
Roadside Assistance, Stolen Vehicle Recovery, the added convenience of Remote Engine
Start with Climate Control, and so much more.
With the SUBARU STARLINK
®system integrated into your vehicle, advanced safety and
security technology is just a button press away. The SUBARU STARLINK®experience
includes in-vehicle call center support, maintenance and diagnostic alerts as well as
remote services that keep you connected to your Subaru vehicle.
Located in the overhead console of most Subaru vehicles are the red SOS
and blue
i-button
. Both buttons link you to the SUBARU STARLINK®call centers that are
there to support you 24 hours a day, 7 days a week.
The SOS button
is for SOS Emergency Assistance.
The i-button
is for Enhanced Roadside Assistance or Concierge (if subscribed).
• Press the SOS button
for SOS Emergency Assistance.*
• Press the i-button
for Enhanced Roadside Assistance* or Concierge* (if
subscribed).*
STARLINK SAFETY AND SECURITY
75

• To cancel a SOS Emergency Assistance, Enhanced Roadside Assistance or a Concierge
call, press and hold the same button for approximately two seconds or select the “End
Call” button if displayed on the Touchscreen.
Head towww.Subaru.com/STARLINKto see all the SUBARU
STARLINK
®subscription services and packages.
* Access to STARLINK®Safety and Security services requires an active
STARLINK®subscription. Remote Engine Start available on keyless access
with push-button start vehicles. Remote Engine Start with Climate Control
available on vehicles with keyless access with push-button start and
automatic climate control. Not available on vehicles with manual
transmission.
ENROLLMENT
To enroll in SUBARU STARLINK®and access remote services, a MySubaru account is
required. MySubaru is the Subaru owner website that allows you to access vehicle remote
services, user preferences, diagnostic alerts and other useful features enabled by your
STARLINK
®Safety Plus, STARLINK®Security Plus and STARLINK®Concierge
subscription.
Your retailer may have created an account for you during the delivery process. However,
you can also create a MySubaru account onwww.mysubaru.com.
Enrollment in SUBARU STARLINK
®can be done online at MySubaru.com, through the
MySubaru Mobile App, at your Subaru retailer or by calling a STARLINK®Customer Care
Representative at:1-855-753-2495
NOTE: Please have your Vehicle Identification Number (VIN) available, as you will need it
to complete this step. After the enrollment process, you will learn more about the features
in detail at MySubaru.com.
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MYSUBARU INTEGRATION
The connection between you and your Subaru has never been simpler, and the MySubaru
website (MySubaru.com) and MySubaru Mobile Application are the best ways to stay in
touch with your Subaru vehicle. From MySubaru, you can access the following information
and STARLINK
®Safety and Security services*:
• Remote Services
• Vehicle Health
• Usage Reports
• Service Appointment Scheduler
• Vehicle Maintenance Schedules
• Destination to Vehicle
• Service History
• Support Resources
* Internet access is purchased separately through AT&T with monthly, per gigabyte, and unlimited data
options available. Existing AT&T customers have the option to add an additional line to their AT&T
Mobile Share plan. Available on select models.
SUBARU STARLINK®WI-FI HOTSPOT
SUBARU STARLINK®in-vehicle Wi-Fi Hotspot keeps you and your
family connected using AT&T’s 4G LTE nationwide cellular network.
Whether watching movies, playing games or even listening to
music, your family won’t miss a beat with SUBARU STARLINK
®
in-vehicle Wi-Fi Hotspot. Set up is quick and easy.
For more information on a subscription and step by step
enrollment instructions, please refer to page 121 or visit:
https://www.att.com/plans/connected-car/subaru.html
STARLINK SAFETY AND SECURITY
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