tail SUZUKI SX4 2006 1.G Service Workshop Manual
[x] Cancel search | Manufacturer: SUZUKI, Model Year: 2006, Model line: SX4, Model: SUZUKI SX4 2006 1.GPages: 1556, PDF Size: 37.31 MB
Page 11 of 1556

Downloaded from www.Manualslib.com manuals search engine Precautions: 00-4
WARNING!
• Whenever raising a vehicle for service, be
sure to follow the instructions under
“Vehicle Lifting Points in Section 0A”.
• When it is necessary to do service work
with the engine running, make sure that
the parking brake is set fully and the
transmission is in Neutral (for manual
transmission vehicles) or Park (for
automatic transmission vehicles), Keep
hands, hair, clothing, tools, etc. away from
the fan and belts when the engine is
running.
• When it is necessary to run the engine
indoors, make sure that the exhaust gas is
forced outdoors.
• Do not perform service work in areas
where combustible materials can come in
contact with a hot exhaust system. When
working with toxic or flammable materials
(such as gasoline and refrigerant), make
sure that the area you work in is well-
ventilated.
• To avoid getting burned, keep away from
hot metal parts such as the radiator,
exhaust manifold, tail pipe, muffler, etc.
• New and used engine oil can be
hazardous. Children and pets may be
harmed by swallowing new or used oil.
Keep new and used oil and used engine oil
filters away from children and pets.
Continuous contact with used engine oil
has been found to cause [skin] cancer in
laboratory animals. Brief contact with used
oil may irritate skin. To minimize your
exposure to used engine oil, wear a long-
sleeve shirt and moisture-proof gloves
(such as dish washing gloves) when
changing engine oil. If engine oil contacts
your skin, wash thoroughly with soap and
water. Launder any clothing or rags if wet
with oil, recycle or properly dispose of
used oil and filters.
• Be sure to observe following instructions
when handling service materials such as
fuel, oil, fluid, coolant, grease, sealant,
thread lock cement, etc. Otherwise, your
health may be ruined.
– Whenever handling any of these service
materials, wear safety glasses to protect
your eyes. If it gets into your eye, it may
cause inflammation.
– Whenever handling any of these service
materials, wear moisture-proof gloves to
protect your skin. If it adheres to your
skin, it may cause inflammation.– Do not swallow any of these service
materials. It would cause diarrhea or
nausea.
– Keep all these materials out of children’s
reach.
• Make sure the bonnet is fully closed and
latched before driving. If it is not, it can fly
up unexpectedly during driving,
obstructing your view and resulting in an
accident.
• Before starting any service work, cover fenders, seats
and any other parts that are likely to get scratched or
stained during servicing. Also, be aware that what you
wear (e.g., buttons) may cause damage to the
vehicle’s finish.
• When performing service to electrical parts that does
not require use of battery power, disconnect the
negative cable of the battery.
• When disconnecting the negative cable from the
battery, be careful to the following.
– Check and record DTCs in ECM, HVAC control
module and/or PS control module if necessary
before disconnecting.
– Record displayed contents of the clock and/or
audio system, etc. before disconnecting and reset it
as before after connecting.
– For vehicle equipped with electric throttle body
system, perform electric throttle body system
calibration referring to “Electric Throttle Body
System Calibration in Section 1C” after
reconnecting the negative cable to the battery.
I2RH01010025-01
I2RH01010026-01
Page 38 of 1556

Downloaded from www.Manualslib.com manuals search engine 0B-7 Maintenance and Lubrication:
Brake Discs and Pads (Front) InspectionS6RW0D0206014
1) Remove wheel and caliper but don’t disconnect
brake hose from caliper.
2) Check front disc brake pads and discs for excessive
wear, damage and deflection. Replace parts as
necessary. For details, refer to “Front Disc Brake
Pad Inspection in Section 4B” and “Front Brake Disc
Inspection in Section 4B”.
Be sure to torque caliper pin bolts to specification.
Brake Drums and Shoes (Rear) InspectionS6RW0D0206015
1) Remove wheel and brake drum.
2) Check rear brake drums and brake linings for
excessive wear and damage, while wheels and
drums are removed. At the same time, check wheel
cylinders for leaks. Replace these parts as
necessary.
For details, refer to “Rear Brake Drum and Shoe
Inspection in Section 4C”.
Brake Hoses and Pipes InspectionS6RW0D0206016
Perform this inspection where these is enough light and
use a mirror as necessary.
• Check brake hoses and pipes for proper hookup,
leaks, cracks, chafing and other damage.
• Check that hoses and pipes are clear of sharp edges
and moving parts.
Repair or replace any of these parts as necessary.
CAUTION!
After replacing any brake pipe or hose, be
sure to carry out air purge operation.
Brake Fluid ReplacementS6RW0D0206017
Change brake fluid as follows.
Drain existing fluid from brake system completely, fill
system with specified fluid and carry out air purge
operation.
For air purging procedure, refer to “Air Bleeding of Brake
System in Section 4A”.
Brake Lever and Cable InspectionS6RW0D0206018
1) Inspect brake cable for damage and smooth
movement.
Replace cable if it is in deteriorated condition.
I3RM0A020006-01
I5RW0A020004-01
I4RS0A020008-01
I4RS0A020009-01
Page 39 of 1556

Downloaded from www.Manualslib.com manuals search engine Maintenance and Lubrication: 0B-8
2) Check tooth tip of each notch for damage or wear. If
any damage or wear is found, replace parking lever.
3) Check parking brake lever for proper operation and
stroke, and adjust it if necessary.
For checking and adjusting procedures, refer to
“Parking Brake Inspection and Adjustment in Section
4D”.
Parking brake lever stroke
“a”: 4 – 9 notches (with 200 N (20 kg, 44 lbs) of pull
pressure)
Clutch Fluid InspectionS6RW0D0206019
1) Check clutch system for evidence of fluid leakage.
Repair leaky point if any.
2) Check reservoir for fluid level referring to “Clutch
Fluid Level Inspection in Section 5C”.
If fluid is lower than minimum level (1) of reservoir,
refill reservoir with specified brake fluid indicated on
reservoir cap (2).
Tires InspectionS6RW0D0206020
1) Check tires for uneven or excessive wear, or
damage. If defective, replace.
Refer to “Irregular and/or Premature Wear
Description in Section 2D” and “Wear Indicators
Description in Section 2D” for details.
2) Check inflating pressure of each tire and adjust
pressure to specification as necessary.
NOTE
• Tire inflation pressure should be checked
when tires are cool.
• Specified tire inflation pressure should be
found on tire placard or in owner’s manual
which came with the vehicle.
3) Rotate tires. For details, refer to “Tire Rotation in
Section 2D”.
Wheel Discs InspectionS6RW0D0206021
Inspect each wheel disc for dents, distortion and cracks.
A disc in badly damaged condition must be replaced.
Wheel Bearing InspectionS6RW0D0206022
1) Check front wheel bearing for wear, damage,
abnormal noise or rattles. For details, refer to “Front
Wheel Hub, Disc, Bolt and Bearing Check in Section
2B”.
2) Check rear wheel bearing for wear, damage,
abnormal noise or rattles. For details, refer to “Rear
Wheel Disc, Bolt and Bearing Inspection in Section
2C”.
I4RS0B020005-01
1
2
I5RW0A020005-01
1. Wear indicator
I2RH01020022-01
I2RH01020023-01
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Downloaded from www.Manualslib.com manuals search engine Engine General Information and Diagnosis: 1A-1
Engine
Engine General Information and Diagnosis
Precautions
Precautions on Engine ServiceS6RW0D1100001
CAUTION!
The following information on engine service
should be noted carefully, as it is important in
preventing damage, and in contributing to
reliable engine performance.
• When raising or supporting engine for any reason, do
not use a jack under oil pan. Due to small clearance
between oil pan and oil pump strainer, jacking against
oil pan may cause it to be bent against strainer,
resulting in damaged oil pick-up unit.
• It should be kept in mind, while working on engine,
that 12-volt electrical system is capable of violent and
damaging short circuits.
When performing any work where electrical terminals
can be grounded, ground cable of the battery should
be disconnected at battery.
• Any time the air cleaner, throttle body or intake
manifold is removed, the intake opening should be
covered. This will protect against accidental entrance
of foreign material which could follow intake passage
into cylinder and cause extensive damage when
engine is started.
Precaution on On-Board Diagnostic (OBD)
System
S6RW0D1100006
There are two types of On-Board Diagnostic (OBD)
system, Euro OBD system and non-Euro-OBD system,
depending on the vehicle specification.
It is possible to identify each OBD system by checking if
it is equipped with the HO2S-2 or not.
• Euro OBD model is equipped with HO2S-2.
• Non-Euro-OBD model is not equipped with HO2S-2.
NOTE
For Taiwan model, bear in mind that it is non-
Euro-OBD model which is equipped with
HO2S-2.
As the diagnosis function is different between these two
types, be sure to fully understand the OBD system
referring to “On-Board Diagnostic System Description”.
OBD System Summary Table
Precautions in Diagnosing TroubleS6RW0D1100002
NOTE
There are two types of OBD system
depending on the vehicle specification.
For identification, refer to “Precaution on On-
Board Diagnostic (OBD) System”.
• Don’t disconnect ECM couplers from ECM, battery
cable from battery, ECM ground wire harness from
engine or main fuse before confirming diagnostic
information (DTC, freeze frame data, etc.) stored in
ECM memory. Such disconnection will erase
memorized information in ECM memory.
• Diagnostic information stored in ECM memory can be
cleared as well as checked by using SUZUKI scan
tool or CAN communication OBD generic scan tool.
Before using scan tool, read its Operator’s
(Instruction) Manual carefully to have good
understanding as to what functions are available and
how to use it.
For Euro OBD model, it is indistinguishable which
module turns on MIL because not only ECM but also
TCM (for A/T model) turns on MIL (for details of on-
board diagnostic system for A/T model, refer to “On-
Board Diagnostic System Description in Section 5A”
for A/T).
Therefore, check both ECM and TCM (for A/T model)
for DTC when MIL lights on.
IYSQ01110001-01
Euro OBD
model (with
HO2S-2)Non-Euro-OBD
model (without
HO2S-2)
Quantity of DTC
related to engine
controlApprox. 100 Approx. 50 to 80
Freeze frame
dataAvailable Not available
SUZUKI scan tool
(SUZUKI- SDT)Available Available
CAN
communication
OBD generic
scan toolAvailable Not available
Page 52 of 1556

Downloaded from www.Manualslib.com manuals search engine 1A-2 Engine General Information and Diagnosis:
• When checking ECM for DTC, keep in mind that DTC
is displayed on the scan tool as follows depending on
the scan tool used.
– SUZUKI scan tool displays DTC detected by ECM.
– CAN communication OBD generic scan tool
displays DTC detected by each of ECM and TCM
(for A/T model) simultaneously.
• Priorities for diagnosing troubles
If two or more DTCs are stored, proceed to the DTC
flow which has been detected earliest in the order and
follow the instruction in that flow.
If no instructions are given, troubleshoot DTCs
according to the following priorities.
a. DTCs other than DTC P0171 / P0172 (Fuel
system too lean / too rich), DTC P0300 / P0301 /
P0302 / P0303 / P0304 (Misfire detected) and
DTC P0401 / P0402 (EGR flow malfunction)
b. DTC P0171 / P0172 (Fuel system too lean / too
rich) and DTC P0401 / P0402 (EGR flow
malfunction)
c. DTC P0300 / P0301 / P0302 / P0303 / P0304
(Misfire detected)
• Be sure to read “Precautions for Electrical Circuit
Service in Section 00” before inspection and observe
what is written there.
• ECM replacement:
When substituting a known-good ECM, check for the
following conditions. Neglecting this check may cause
damage to a known-good ECM.
– Resistance value of all relays, actuators is as
specified respectively.
– MAP sensor, A/C refrigerant pressure sensor (if
equipped with A/C), accelerator pedal position
(APP) sensor and TP sensor are in good condition
and none of power circuits of these sensors is
shorted to ground.
• Communication of ECM, BCM, combination meter,
keyless start control module (if equipped with keyless
start control system), 4WD control module (if
equipped), TCM (for A/T model) and ABS control
module, is established by CAN (Controller Area
Network). (For more detail of CAN communication for
ECM, refer to “CAN Communication System
Description”). Therefore, handle CAN communication
line with care referring to “Precaution for CAN
Communication System in Section 00”.
• Immobilizer transponder code registration after
replacing ECM (Immobilizer model)
When ECM is replaced with new one or with another
one, make sure to register immobilizer transponder
code to ECM correctly according to “Procedure after
ECM Replacement in Section 10C”.Precautions for DTC TroubleshootingS6RW0D1100003
• Before performed trouble shooting, be sure to read
the “Precautions of ECM Circuit Inspection”.
• When measuring circuit voltage, resistance and/or
pulse signal at ECM connector, connect the special
tool to ECM and/or the ECM connectors referring to
“Inspection of ECM and Its Circuits”.
• Upon completion of inspection and repair work,
perform “DTC Confirmation Procedure” and confirm
that the trouble has been corrected.
Precautions of ECM Circuit InspectionS6RW0D1100004
• ECM connectors are waterproofed. Each terminal of
the ECM connectors is sealed up with the grommet.
Therefore, when measuring circuit voltage, resistance
and/or pulse signal at ECM connector, do not insert
the tester’s probe into the sealed terminal at the
harness side. When measuring circuit voltage,
resistance and/or pulse signal at ECM connector,
connect the special tool to the ECM connectors. And,
insert the tester’s probe into the special tool’s
connectors at the harness side, and then measure
voltage, resistance and/or pulse signal. Or, ECM and
its circuits may be damaged by water.
• Wire colors of the special tool’s connectors are
different from the ones of the ECM connectors.
However, the circuit arrangement of the special tool’s
connectors is same as the one of the ECM
connectors. Therefore, measure circuit voltage and
resistance by identifying the terminal location subject
to the measurement.
Precautions of Electric Throttle Body System
Calibration
S6RW0D1100005
After performing one of works described below, it is
necessary to re-register the completely closed throttle
valve reference position stored in memory of ECM. (For
detailed information, refer to “Description of Electric
Throttle Body System Calibration”.) For the procedure to
register such data in ECM, refer to “Electric Throttle
Body System Calibration in Section 1C”.
• To shut off backup power of ECM for such purposes of
battery replacement or “DOME” fuse removal
• To erase DTCs P0122, P0123, P0222, P0223, P2101,
P2102, P2103, P2111, P2112, P2119 and/or P2135
• To replace ECM
• To replace throttle body and/or accelerator pedal
position (APP) sensor assembly
Page 56 of 1556

Downloaded from www.Manualslib.com manuals search engine 1A-6 Engine General Information and Diagnosis:
• As a condition for detecting a malfunction in some
areas in the system being monitored by ECM and
turning ON the malfunction indicator lamp (1) due to
that malfunction, 2 driving cycle detection logic is
adopted to prevent erroneous detection.
• When a malfunction is detected, engine and driving
conditions then are stored in ECM memory as freeze
frame data. (For the details, refer to description on
“Freeze Frame Data: ”.)
• It is possible to communicate via DLC (3) by using not
only SUZUKI scan tool (2) but also CAN
communication OBD generic scan tool. (Diagnostic
information can be accessed by using a scan tool.)
Warm-Up Cycle
A warm-up cycle means sufficient vehicle operation such
that the coolant temperature has risen by at least 22 °C
(40 °F) from engine starting and reaches a minimum
temperature of 70 °C (160 °F).
Driving Cycle
A “Driving Cycle” consists of engine startup and engine
shutoff.2 Driving Cycle Detection Logic
The malfunction detected in the first driving cycle is
stored in ECM memory (in the form of pending DTC) but
the malfunction indicator lamp does not light at this time.
It lights up at the second detection of same malfunction
also in the next driving cycle.
Pending DTC
Pending DTC means a DTC detected and stored
temporarily at 1 driving cycle of the DTC which is
detected in the 2 driving cycle detection logic.
Freeze Frame Data
ECM stores the engine and driving conditions (in the
form of data as shown in the figure) at the moment of the
detection of a malfunction in its memory. This data is
called “Freeze frame data”.
Therefore, it is possible to know engine and driving
conditions (e.g., whether the engine was warm or not,
where the vehicle was running or stopped, where air/fuel
mixture was lean or rich) when a malfunction was
detected by checking the freeze frame data. Also, ECM
has a function to store each freeze frame data for three
different malfunctions in the order as each malfunction is
detected. Utilizing this function, it is possible to know the
order of malfunctions that have been detected. Its use is
helpful when rechecking or diagnosing a trouble.
For example
1
2 3
I5RW0C110001-01
I5RW0C110028-03
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Downloaded from www.Manualslib.com manuals search engine Engine General Information and Diagnosis: 1A-7
Priority of freeze frame data:
ECM has 4 frames where the freeze frame data can be stored. The first frame stores the freeze frame data of the
malfunction which was detected first. However, the freeze frame data stored in this frame is updated according to the
priority described. (If malfunction as described in the upper square “1” is detected while the freeze frame data in the
lower square “2” has been stored, the freeze frame data “2” will be updated by the freeze frame data “1”.)
In the 2nd through the 4th frames, the freeze frame data of each malfunction is stored in the order as each malfunction
is detected. These data are not updated.
Shown in the table are examples of how freeze frame data are stored when two or more malfunctions are detected.
Freeze frame data clearance:
The freeze frame data is cleared at the same time as clearance of DTC.
Non-Euro-OBD Model
ECM diagnosis troubles which may occur in the area
including the following parts when the ignition switch is
ON and the engine is running, and indicates the result by
turning on malfunction indicator lamp (MIL) (1).
• Heated oxygen sensor-1
• Heated oxygen sensor-2
• ECT sensor
•TP sensor
• Throttle actuator
• MAF sensor
• IAT sensor
• CMP sensor
• CKP sensor
• Knock sensor
• Wheel speed sensor
• CPU (Central Processing Unit) of ECM
• APP sensor
• Oil control valve (VVT model)
• Barometric pressure sensor
• A/C refrigerant pressure sensor
• ECM backup power supply
• Fuel level sensor
•CANECM and MIL operate as follows.
• MIL lights when the ignition switch is turned ON (but
the engine at stop) with the diagnosis switch terminal
ungrounded regardless of the condition of Engine and
Emission control system. This is only to check MIL in
the combination meter and its circuit.
• If the above areas of Engine and Emission control
system is free from any trouble after the engine start
(while engine is running), MIL turns OFF.
• When ECM detects a trouble which has occurred in
the above areas, it makes MIL turn ON while the
engine is running to warn the driver of such
occurrence of trouble and at the same time it stores
the trouble area in ECM back-up memory. (The
memory is kept as it is even if the trouble was only
temporary and disappeared immediately. And it is not
erased unless the power to ECM is shut off for
specified time or it is cleared by SUZUKI scan tool
(SUZUKI-SDT) (2).)
For further detail of the checking / clearing procedure,
refer to “DTC Check” or “DTC Clearance”. Priority Freeze frame data in frame 1
1Freeze frame data at initial detection of malfunction among misfire detected (P0300 – P0304), fuel
system too lean (P0171) and fuel system too rich (P0172)
2 Freeze frame data when a malfunction other than those in “1” is detected
Malfunction detected orderFrame
Frame 1 Frame 2 Frame 3 Frame 4
Freeze frame data to
be updated1st freeze frame
data2nd freeze frame
data3rd freeze frame
data
No malfunction No freeze frame data
1P0401 (EGR)
detectedData at P0401
detectionData at P0401
detection——
2P0171 (Fuel system)
detectedData at P0171
detectionData at P0401
detectionData at P0171
detection—
3P0300 (Misfire)
detectedData at P0171
detectionData at P0401
detectionData at P0171
detectionData at P0300
detection
4P0301 (Misfire)
detectedData at P0171
detectionData at P0401
detectionData at P0171
detectionData at P0300
detection
Page 61 of 1556

Downloaded from www.Manualslib.com manuals search engine Engine General Information and Diagnosis: 1A-11
Air Intake System DescriptionS6RW0D1101006
The main components of the air intake system are air cleaner (1), air cleaner outlet hose (2), electric throttle body (3)
(for the details, refer to “Description of Electric Throttle Body System”.), and intake manifold (4).
The air (by the amount corresponding to throttle valve (5) opening and engine speed) is filtered by the air cleaner,
distributed by the intake, and finally drawn into each combustion chamber. Electric throttle body is not equipped with
IAC valve for idle speed control. Idle speed control is done by the throttle actuator (6) which opens/closes the throttle
valve. (For the details, refer to “Description of Electric Throttle Body System”.)
Description of Electric Throttle Body System CalibrationS6RW0D1101007
ECM calculates controlled opening of the throttle valve on the basis of the completely closed throttle valve position of
the electric throttle body system. The completely closed position data is saved in memory of ECM. However, the
completely closed position of the throttle valve of the electric throttle body system (signal voltage from throttle position
sensor when throttle is completely closed) differs one from the other depending on individual differences of the throttle
valve and throttle position sensor. As such individual differences must be taken into account for controlling the throttle
valve, it is necessary to register the completely closed throttle valve position data in ECM. When such data is
registered in ECM, it is saved in RAM (memory) of ECM and used as the base data for controlling the throttle valve.
This data is cleared, when any of the works described in “Precautions of Electric Throttle Body System Calibration” is
performed.
Also, after replacement of the throttle body and/or APP sensor assembly, the completely closed position data in
memory of ECM must be cleared once and a new one must be registered, or ECM cannot judge the complete closure
position properly.
For the procedure to register such data, refer to “Electric Throttle Body System Calibration in Section 1C”. (After the
completely closed position data is cleared, ECM, for the first time only, opens and closes the throttle valve for about 5
seconds after the ignition switch is turned ON position, for registration of the completely closed throttle valve position.
If the engine is started during this registration process, such symptom as “longer cranking time” or “slow rise of
revolution speed immediately after start-up” may occur. However, turning OFF the ignition switch once and restarting
will set correct registration.)
Description of Electric Throttle Body SystemS6RW0D1101009
The Electric Throttle Body System consists of electric throttle body assembly, accelerator pedal position (APP) sensor
assembly, ECM and throttle actuator control relay.
Among them, assembly components are as follows.
• Electric throttle body assembly: throttle valve, throttle actuator, 2 throttle position sensors
• APP sensor assembly: Accelerator pedal, 2 accelerator position sensors
42
1
3
5
6
I5RW0A110006-02
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Downloaded from www.Manualslib.com manuals search engine 1A-22 Engine General Information and Diagnosis:
Diagnostic Information and Procedures
Engine and Emission Control System CheckS6RW0D1104001
Refer to the following items for the details of each step.
Step Action Yes No
1 ) Customer complaint analysis
1) Perform customer complaint analysis referring to
“Customer Complaint Analysis”.
Was customer complaint analysis performed?Go to Step 2. Perform customer
complaint analysis.
2 ) DTC / Freeze frame data check, record and clearance
1) Check for DTC (including pending DTC) referring to
“DTC / Freeze Frame Data Check, Record and
Clearance”.
Is there any DTC(s)?Print DTC and freeze
frame data or write them
down and clear them by
referring to “DTC
Clearance”, and go to
St ep 3 .Go to Step 4.
3 ) Visual inspection
1) Perform visual inspection referring to “Visual Inspection”.
Is there any faulty condition?Repair or replace
malfunction part, and go
to Step 11.Go to Step 5.
4 ) Visual inspection
1) Perform visual inspection referring to “Visual Inspection”.
Is there any faulty condition?Repair or replace
malfunction part, and go
to Step 11.Go to Step 8.
5 ) Trouble symptom confirmation
1) Confirm trouble symptom referring to “Trouble Symptom
Confirmation”.
Is trouble symptom identified?Go to Step 6. Go to Step 7.
6 ) Rechecking and record of DTC / Freeze frame data
1) Recheck for DTC and freeze frame data referring to
“DTC Check”.
Is there any DTC(s)?Go to Step 9. Go to Step 8.
7 ) Rechecking and record of DTC / Freeze frame data
1) Recheck for DTC and freeze frame data referring to
“DTC Check”.
Is there any DTC(s)?Go to Step 9. Go to Step 10.
8 ) Engine basic inspection and engine symptom
diagnosis
1) Check and repair according to “Engine Basic Inspection”
and “Engine Symptom Diagnosis”.
Are check and repair complete?Go to Step 11. Check and repair
malfunction part(s), and
go to Step 11.
9 ) Troubleshooting for DTC
1) Check and repair according to applicable DTC diag. flow.
Are check and repair complete?Go to Step 11. Check and repair
malfunction part(s), and
go to Step 11.
10 ) Intermittent problems check
1) Check for intermittent problems referring to “Intermittent
Problems Check”.
Is there any faulty condition?Repair or replace
malfunction part(s), and
go to Step 11.Go to Step 11.
Page 74 of 1556

Downloaded from www.Manualslib.com manuals search engine 1A-24 Engine General Information and Diagnosis:
Step 1: Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose,
use of such an inspection form will facilitate collecting information to the point required for proper analysis and
diagnosis.
Customer problem inspection form (Example)
NOTE
This form is a standard sample. It should be modified according to conditions characteristic of each
market.
I2RH01110010-02