service schedule TOYOTA AVALON 2003 XX20 / 2.G Warranty And Maintenance Guide

tToyota, our top priority is always our customers. We know
your Toyota is an important part of your life and something you
depend on every day. That’s why we’re dedicated to building
products of the highestquality and reliability.
Our excellent warranty coverage is evidence that we stand behind the
quality of our vehicles. We’re confident
— as you should be— that your
Toyota will provide you with many years of enjoyable driving.
To further demonstrate our commitment to our customers’ satisfaction,
occasionally we may establish a special policy adjustment to pay for spe-
cific repairs that are no longer covered by warranty. When we establish
such a policy adjustment, we mail details to all applicable owners we
have on record. That’s why it’s important to send in the card at the back
of this booklet if you change your address or if you’ve purchased this
vehicle from a previous owner.
To provide you with added protection against unexpected service costs,
we offer Toyota Extra Care vehicle service agreements and Toyota Auto
Care pre-paid maintenance programs. Both offer plans to meet a widevariety of needs. Your dealership can help you select the plan that’s best
for you.
Our goal is for every Toyota customer to enjoy outstanding quality,
dependability and peace of mind throughout their ownership experi-
ence. We want you to be a satisfied member of the Toyota family for
many miles to come.
This booklet describes the terms of Toyota warranty coverage
as well as general owner responsibilities. A separate publication
found in your glove box, the Scheduled Maintenance Guide,
describes your vehicle’s maintenance requirements. Be sure to
review this publication carefully, since proper maintenance is
required to ensure that warranty coverage remains intact.
All information in this booklet is the latest available at the time of pub-
lication and, with the exception of the emission control warranties, is
subject to change without notice.
A
Introduction2
Satisfaction Down the Road

Who Is the Warrantor
The warrantor for these limited warranties is Toyota Motor Sales, U.S.A.,
Inc. (“Toyota”), 19001 South Western Avenue, Torrance, California
90509-2991, a California corporation.
Which Vehicles Are Covered
These warranties apply to all 2003 model-year vehicles registered and
normally operated in the United States, U.S. territories and Canada.
Warranty coverage is automatically transferred at no cost to subsequent
vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms and conditions that may vary
depending on the part covered. A warranty for specific parts or systems,
such as the Powertrain Warranty or Emission Performance Warranty, is
governed by the coverage set forth in that warranty as well as the
General Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s in-service date, which is the
first date the vehicle is either delivered to an ultimate purchaser, leased,
or used as a company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these warranties are made at no
charge forparts and labor.
Parts Replacement
Any needed parts replacement will be made using new or remanufac-
tured parts. The decision whether a partshould be repaired or replaced
will be made by the servicing Toyota dealership and/or Toyota. Parts
scheduled to be replaced as required maintenance are warranted until
their first replacement only.
Your Warranties in Detail7
General Warranty Provisions

You are responsible for performance of the required maintenance indi-
cated in the Owner’s Manualand the Scheduled Maintenance Guide.
Toyota will not deny a warranty claim solely because you do nothave
records to show that you maintained your vehicle. However, any failure
or noncompliance caused by lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid for by you, these services
may be performed by you or by any automotive service provider you
choose. Toyota will not deny a warranty claim simply because you
used a service provider other than a Toyota dealership for mainte-
nance and repairs.However, any failure or non-compliance caused by
improper maintenance or repairs is not covered by this warranty.To ensure optimum performance and maintain the quality built into
your vehicle’s emission control systems, Toyota recommends the use of
Genuine Toyota Parts when servicing or repairing the systems.
Warranty coverage is not dependentupon the use of any particular
brand of replacement parts and you may elect to use non–Genuine
Toyota Parts for maintenance and repairs. However, use of replace-
ment parts that are not equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of the emission control systems.
If you use replacement parts that have maintenance or replacement
schedules different from those of Genuine Toyota Parts, you must follow
the maintenance and replacement schedules for the parts you are using.
In addition, you should ensure that such parts are warranted by their
manufacturers to be equivalent to Genuine Toyota Parts.
MAINTENANCE REPLACEMENT PARTS
Your Warranties in Detail17
Federal Emission Control Warranty

Evaporative Control System
•Charcoal canister on Highlander, Land Cruiser and 4Runner
•Fuel tank
Ignition System
•Knock sensor on Land Cruiser, MR2 Spyder, Sequoia, Tacoma
equipped with 5VZ-FE, Tundra and 4RunnerYou are responsible for performance of the required maintenance indi-
cated in the Owner’s Manualand the Scheduled Maintenance Guide.
Toyota will not deny a warranty claim solely because you do nothave
records to show that you maintained your vehicle. However, any failure
or noncompliance caused by lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid for by you, these services
may be performed by you or by any automotive service provider you
choose. Toyota will not deny a warranty claim simply because you
used a service provider other than a Toyota dealership for mainte-
nance and repairs.However, any failure or non-compliance caused by
improper maintenance or repairs is not covered by this warranty.
MAINTENANCE
Your Warranties in Detail23
California Emission Control Warranty

To ensure optimum performance and maintain the quality built into
your vehicle’s emission control systems, Toyota recommends the use of
Genuine Toyota Parts when servicing or repairing the systems.
Warranty coverage is not dependentupon the use of any particular
brand of replacement parts and you may elect to use non-Genuine
Toyota Parts for maintenance and repairs. However, use of replace–
ment parts that are not equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of the emission control systems.
If you use replacement parts that have maintenance or replacement
schedules different from those of Genuine Toyota Parts, you must follow
the maintenance and replacement schedules for the parts you are using.
In addition, you should ensure that such parts are warranted by their
manufacturers to be equivalent to Genuine Toyota Parts.If your vehicle fails a smog-check test, you may make a claim under the
Emission Performance Warranty. To do so, take your vehicle to an autho-
rized Toyota dealership and present a copy of the smog-check test
report. Also, take your maintenance records in case they are needed.
If your claim qualifies for coverage, the dealership will repair your vehi-
cle within 30 days (unless a shorterperiod is required by law). If your
claim is denied, Toyota will notify you in writing of the reason within
the same period. If we fail to do so, we will repair your vehicle free of
charge. The only exceptions allowed are when you request or agree to
a delay, or a delay is caused by factors beyond the control of Toyota or
the dealership.
For information on how to obtain service under the Emission Defect
Warranty, see page 29, “Obtaining Warranty Service.”
REPLACEMENT PARTS IF YOUR VEHICLE FAILS A SMOG-CHECK TEST
Your Warranties in Detail24
California Emission Control Warranty

You are responsible for ensuring thatyour Toyota is operated and main-
tained according to the instructions in the Owner’s Manualand the
Scheduled Maintenance Guide.
You should keep detailed records of vehicle maintenance, since under
some circumstances they may be required for warranty coverage. These
records should include date of service, mileage at time of service and a
description of service performed and/or parts installed. For your conve-
nience, a maintenance log is included in the Scheduled Maintenance
Guide. If you sell your vehicle, you should give your maintenance records
to the newowner.
Toyota will not deny a warranty claim solely because you do nothave
records to show that you maintained your vehicle. However, damage or
failures caused by lack of proper maintenance are not covered under
warranty.You may have maintenance performed on your vehicle by any qualified
person or facility. However, Toyota recommends having maintenance
performed by an authorized Toyota dealership.
Toyota dealership technicians are specially trained to maintain and repair
Toyota vehicles. They stay current on the latest service information
through Toyota technical bulletins, service publications and training
courses. Many are also certified through the Toyota Certification
Program, which involves a series of rigorous written examinations. Feel
free to ask any Toyota dealership to show you its technicians’ credentials.
You can be confident you’re getting the best possible service for your
vehicle when you take it to a Toyota dealership. Plus, a Toyota dealer-
ship will always use Genuine Toyota Parts designed specifically for your
vehicle.
GENERAL INFORMATION WHERE TO GO FOR MAINTENANCE
Your Responsibilities27
Operation and Maintenance