key TOYOTA C-HR 2017 Repair Manual

679
8When trouble arises
C-HR_OM_Europe_OM10528E
8-1. Essential information
Emergency flashers ........... 680
If your vehicle has
to be stopped
in an emergency .............. 681
8-2. Steps to take
in an emergency
If your vehicle needs
to be towed ...................... 683
If you think something
is wrong ........................... 691
Fuel pump shut off
system ............................. 692
If a warning light turns
on or a warning
buzzer sounds ................. 693
If a warning message
is displayed ...................... 704
If you have a flat tire
(vehicles with
an emergency tire
puncture repair kit)........... 710
If you have a flat tire
(vehicles with
a spare tire) ..................... 730
If the engine will not
start.................................. 745
If the electronic key does
not operate properly
(vehicles with a smart
entry & start system)........ 747
If the vehicle battery
is discharged ................... 750
If your vehicle overheats .... 756
If the vehicle becomes
stuck ................................ 759

6828-1. Essential information
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Vehicles without a smart entry
& start system: Stop the engine
by turning the engine switch to
the “ACC” position.
Vehicles with a smart entry &
start system: To stop the
engine, press and hold the
engine switch for 2 consecutive
seconds or more, or press it
briefly 3 times or more in suc-
cession.
Stop the vehicle in a safe place by the road.
4
Press and hold for 2 seconds or
more, or press briefly 3 times or more
4
WARNING
■ If the engine has to be turned off while driving
● Power assist for the brakes and steering wheel will be lost, making the
brake pedal harder to depress and the steering wheel heavier to turn.
Decelerate as much as possible before turning off the engine.
● Vehicles without a smart entry & start system: Never attempt to remove
the key, as doing so will lock the steering wheel.
5

6908-2. Steps to take in an emergency
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NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Vehicles without a smart entry & start system: Do not tow the vehicle from
the rear when the engine switch is in the “LOCK” position or the key is
removed.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● Vehicles with a smart entry & start system: Do not tow the vehicle from the
rear when the engine switch is off. The steering lock mechanism is not
strong enough to hold the front wheels straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.
■ When towing a vehicle equipped with a Stop & Start system (if
equipped)
Vehicles without a smart entry & start system: When it is necessary to tow
the vehicle with all 4 wheels contacting the ground, perform the following
procedure before towing the vehicle to protect the system.
Turn the engine switch off once, and then start the engine. If the engine
does not start, turn the engine switch to “ON” position.
Vehicles with a smart entry & start system: When it is necessary to tow the
vehicle with all 4 wheels contacting the ground, perform the following proce-
dure before towing the vehicle to protect the system.
Turn the engine switch off once, and then start the engine. If the engine
does not start, turn the engine switch to IGNITION ON mode.

7088-2. Steps to take in an emergency
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■ If the following messages are shown (AWD models only)
The system may be an overheated. Reduce the vehicle speed or stop the
vehicle in a safe place.
• “AWD System Overheated 2WD Mode Engaged”
• “AWD System Overheated Switching to 2WD Mode”
■ If “Oil Maintenance Required Soon” is shown
Indicates that the engine oil is scheduled to be changed. (The indicator will
not work properly unless the message has been reset.)
Check the engine oil, and change if necessary. After changing the engine oil,
the message should be reset. ( P. 621)
■ If “Oil Maintenance Required Visit Your Dealer.” is shown
Indicates that the engine oil should be changed. (After the engine oil is
changed and the message has been reset.)
Check and change the engine oil, and oil filter by any authorized Toyota
retailer or Toyota authorized repairer, or any reliable repairer. After changing
the engine oil, the message should be reset. ( P. 621)
■ If “A New Key has been Registered Contact Your Dealer for Details” is
shown (vehicles with a smart entry & start system)
This message will be displayed each time the driver's door is opened when
the doors are unlocked from the outside for approximately one week after a
new electronic key has been registered.
If this message is displayed but you have not had a new electronic key regis-
tered, ask any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer to check if an unknown electronic key (other than those in
your possession) has been registered.

7458-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E
If the engine will not start
One of the following may be the cause of the problem:
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
● The engine may be flooded.
Try to restart the engine again following correct starting procedures.
( P. 233, 236)
● There may be a malfunction in the engine immobilizer system.
( P. 8 7 )
One of the following may be the cause of the problem:
● The battery may be discharged. (P. 750)
● The battery terminal connections may be loose or corroded.
The engine starting system may be malfunctioning due to an electrical
problem such as electronic key battery depletion or a blown fuse.
However, an interim measure is available to start the engine.
( P. 746)
If the engine will not start even though correct starting proce-
dures are being followed ( P. 233, 236), consider each of the fol-
lowing points:
The engine will not start even though the starter motor operates
normally.
The starter motor turns over slowly, the interior lights and head-
lights are dim, or the horn does not sound or sounds at a low
volume.
The starter motor does not turn over (vehicles with a smart entry
& start system)

7478-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E
If the electronic key does not operate properly
(vehicles with a smart entry & start system)
Use the mechanical key ( P. 146) in order to perform the following
operations:
Locks all the doors
Closes the windows (turn and
hold)*
Unlocks all the doors
Opens the windows (turn and
hold)*
*: These settings must be custom-
ized at any authorized Toyota
retailer or Toyota authorized
repairer, or any reliable repairer.
( P. 776)
If communication between the electronic key and vehicle is
interrupted ( P. 174) or the electronic key cannot be used
because the battery is depleted, the smart entry & start system
and wireless remote control cannot be used. In such cases, the
doors can be opened and the engine can be started by following
the procedure below.
Locking and unlocking the doors
1
2
3
4

7488-2. Steps to take in an emergency
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Multidrive: Ensure that the shift lever is in P and depress the brake
pedal.
Manual transmission: Shift the shift lever to N and depress the
clutch pedal.
Touch the Toyota emblem side
of the electronic key to the
engine switch.
When the electronic key is
detected, a buzzer sounds and the
engine switch will turn to IGNITION
ON mode.
When the smart entry & start sys-
tem is deactivated in customization
setting, the engine switch will turn
to ACCESSORY mode.
Firmly depress the brake pedal (Multidrive) or clutch pedal (manual
transmission) and check that and messages are shown on
the multi-information display.
Press the engine switch.
In the event that the engine still cannot be started, contact any autho-
rized Toyota retailer or Toyota authorized repairer, or any reliable
repairer.
Starting the engine
1
2
3
4

7498-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E
■Stopping the engine
Set the parking brake, shift the shift leve r to P (Multidrive) or N (manual trans-
mission) and press the engine switch as you normally do when stopping the
engine.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
( P. 652)
■ Alarm (if equipped)
Using the mechanical key to lock the doors will not set the alarm system.
If a door is unlocked using the mechanical key when the alarm system is set,
the alarm may be triggered.
■ Changing engine switch modes
Release the brake pedal (Multidrive) or clutch pedal (manual transmission)
and press the engine switch in step above.
The engine does not start and modes will be changed each time the switch is
pressed. ( P. 238)
■ When the electronic key does not work properly
● Make sure that the smart entry & start system and push button start has not
been deactivated in the customization setting. If it is off, turn the function on.
(Customizable features P. 776)
● Check if battery-saving mode is set. If it is set, cancel the function.
( P. 173)
WARNING
■When using the mechanical key and operating the power windows
Operate the power window after checking to make sure that there is no pos-
sibility of any passenger having any of their body parts caught in the side
window. Also, do not allow children to operate the mechanical key. It is pos-
sible for children and other passengers to get caught in the power window.
3

7508-2. Steps to take in an emergency
C-HR_OM_Europe_OM10528E
If the vehicle battery is discharged
If you have a set of jumper (or booster) cables and a second vehicle
with a 12-volt battery, you can jump start your vehicle by following the
steps below.
Vehicles with an alarm ( P. 9 7 ) :
Confirm that the key is being
carried.
When connecting the jumper (or
booster) cables, depending on the
situation, the alarm may activate
and the doors may lock. (P. 100)
Open the hood. ( P. 615)
The following procedures may be used to start the engine if the
vehicle’s battery is discharged.
You can also call any authorized Toyota retailer or Toyota autho-
rized repairer, or any reliable repairer or a qualified repair shop.
1
2

7538-2. Steps to take in an emergency
8
When trouble arises
C-HR_OM_Europe_OM10528E
■ When recharging or replacing the battery
● Vehicles with a smart entry & start system: In some cases, it may not be
possible to unlock the doors using the smart entry & start system when the
battery is discharged. Use the wireless remote control or the mechanical
key to lock or unlock the doors.
● Vehicles with a smart entry & start system: The engine may not start on the
first attempt after the battery has recharged but will start normally after the
second attempt. This is not a malfunction.
● Vehicles with a smart entry & start system: The engine switch mode is mem-
orized by the vehicle. When the battery is reconnected, the system will
return to the mode it was in before the battery was discharged. Before dis-
connecting the battery, turn the engine switch off.
If you are unsure what mode the engine switch was in before the battery dis-
charged, be especially careful when reconnecting the battery.
● Vehicles with a Stop & Start system: For a while after the battery terminals
have been disconnected or reconnected, for a while after the battery has
been replaced, the Stop & Start system may not automatically stop the
engine for approximately 5 to 60 minutes.
■ When exchanging the battery (vehicles with a Stop & Start system)
Use a battery specified for use with the Stop & Start system and equivalent to
a genuine battery. If an unsupported battery is used, Stop & Start system
functions may be restricted to protect the battery.
Also, battery performance may decrease and the engine may not be able to
restart. Contact any authorized Toyota retailer or Toyota authorized repairer,
or any reliable repairer for details.