ECU TOYOTA CAMRY HYBRID 2011 XV50 / 9.G Warranty And Maintenance Guide

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THE NEW WORLD OF
ANTI-THEFT TECHNOLOGY
ThisToyota vehicle maybeequipped with
an electronic “immobilizer” anti-theft
system. Whenthekey isinserted intothe
ignition switchittransmits anelectronic
code toan immobilizer computer.The
engine willonly start ifthe code inthe key
matches thecode inthe immobilizer. Ifthe
code doesnotmatch, theimmobilizer
disables theignition andfuelsystems.
While anexact physical copyofthe key
will open thedoor andallow retrieval of
items locked inthe vehicle, itwon’t start
the vehicle unlessthekey has thesame
code asthe immobilizer.
SECURITY
For security purposes, accesstokey
codes andservice procedures for
electronically registeringreplacement keys
is restricted. OnlyaToyota dealeror
certain bonded/registered independent
locksmiths cangenerate replacement keys.
TheImmobilizer Key
WARRANTY
Introduction5

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REPLACING THEKEY
Upon purchase, eachvehicle shouldhave
two master keys,onevalet keyand an
aluminum tagwith akey-code imprinted
on it.
To generate afully functional replacement
key (one thatwillboth open thedoors and
start theengine), oneofthe master keys
is required. Tomake akey that willopen
the door forretrieval ofitems locked
inside thevehicle, thevalet keyor
aluminum key-codetagcan beused. Ifa
master keyorthe aluminum key-codetag
is not available, aToyota dealerorcertain
registered locksmiths canobtain thekey
code from arestricted-access database.
These businesses canalso access a
service utilitytoreprogram the
immobilizer ifall registered masterkeys
have been lost.IfaToyota dealerisnot
available, pleasereferto www.aloa.org to
find abonded/registered locksmithwho
performs highsecurity keyservice.
KEEPING THEKEY SAFE
Replacing animmobilizer keymay be
costly. Itis advisable tokeep aspare
master keyand thealuminum key-code
tag inasafe place. Ifyou record the
key-code inmore thanoneplace, donot
record itin away thatcanbeeasily
identified andassociated withthevehicle.
For example, don’tleavethecode
somewhere thatcanbeaccessed bya
valet. Itis wise tokeep acopy ofthe
key-code outsideofthe vehicle.
If the vehicle wasdelivered withlessthan
all three keysandthealuminum key-code
tag, consider havingtheToyota dealerora
qualified independent automotive
locksmith makeaduplicate keybefore you
need it.
TheImmobilizer Key
WARRANTY
6Introduction

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B
oth Toyota andyour Toyota dealer
are dedicated toserving your
automotive needs.Yourcomplete
satisfaction isour first priority. Shouldyou
have aproblem orconcern —either
during orafter thewarranty period—
please takethefollowing stepstoensure
the quickest possibleresponse:
Step1
Discuss thesituation withadealership
manager, suchasthe service manager or
customer relationsmanager. Inmost
cases, asatisfactory solutioncanbe
reached atthis step.
Step 2
Ifthe dealership doesnotaddress your
concern toyour satisfaction, callthe
Toyota Customer Experience Centerat
(800) 331-4331.
Please havethefollowing information
ready whenyoucall:
•Your Toyota’s vehicleidentification
number (located onthe driver’s side
corner ofthe dashboard, underthe
window)
• Current mileage onyour vehicle
• Name ofyour Toyota dealership
AToyota customer relationsrepresentative
will assist youinworking withthe
dealership tofind asatisfactory solution.
Step3
Ifyour concern hasstillnotbeen resolved
to your satisfaction, Toyotaoffers
additional assistance throughtheDispute
Settlement Program,adispute resolution
program administered bythe National
Center forDispute Settlement. The
purpose ofthe Dispute Settlement
Program isto resolve disputes through
arbitration —aprocess bywhich two
parties authorize anindependent third
party tohear andresolve adispute. The
program isinformal andfree ofcharge. To
request thatyour casebereviewed
through theprogram, completethe
customer claimforminthe
Owner’s
Warranty RightsNotification
booklet
(found inyour glove box)andmail itto:
National CenterforDispute Settlement
P.O. Box688
Mt. Clemens, MI48046
If you would liketorequest acustomer
claim form, calltheToyota Customer
Experience Centerat(800) 331-4331.
When youcall, please haveyourvehicle
identification number,thecurrent mileage
on your Toyota andthenames ofyour
selling andservicing dealerships.
IfYou Need Assistance
WARRANTY
8Introduction

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R
egular maintenance isessential to
obtaining thehighest levelof
performance fromyourToyota. It
can also increase yourvehicle’s resale
value. Thisbooklet presents Toyota’s
maintenance recommendations in
convenient checklists,soyou caneasily
see what typeofmaintenance yourvehicle
needs anddocument thatthework was
performed.
To ensure thatyour vehicle receives
first-quality serviceandparts, Toyota
recommends havingmaintenance
performed byanauthorized Toyota
dealership. Toyotadealership technicians
are experts onToyota vehicles, andthey
use Genuine ToyotaPartsdesigned toyour
vehicle’s exactspecifications. Whenyou
go toaToyota dealership, youcanbe
confident thatthey willuse Genuine Toyota
parts andhave Toyota-trained technicians.
MilesorMonths?
Toyota recommends obtainingscheduled
maintenance foryour vehicle every
5,000 milesorsix months, whichever
comes first.
For example:
•Ifyou drive 5,000 milesinless than
six months, youshould obtain
maintenance at 5,000 miles-don’t
wait until sixmonths. •
Ifat six months youhave driven less
than 5,000 miles, youshould obtain
maintenance at six months -don’t
wait until 5,000 miles.
Besure tokeep aneye onyour mileage
so that youobtain maintenance when
recommended. Ifyou arealow-mileage
driver, markyourcalendar toremind
yourself toobtain maintenance everysix
months.
Documenting YourInvestment
Tohelp youverify thatyou’ve invested in
proper maintenance, eachmaintenance
checklist includesspaceforyour Toyota
dealership tocertify thatyouobtained
Genuine ToyotaService foryour vehicle.
The dealership willmark thedealer service
verification areawith thefollowing stamp
(which maybecustomized withthe
dealership’s name):
UsingtheMaintenance LogCharts
36Maintenance Log
MAINTENANCE

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Drive Belts
Inspect forcracks, excessive wearand
oiliness. Checkthebelt tension andadjust
if necessary. Replacethebelts ifthey are
damaged.
Drive ShaftBoots
Check thedrive shaft boots andclamps
for cracks, deterioration anddamage.
Replace anydeteriorated ordamaged parts
and, ifnecessary, repackthegrease. A
qualified technician shouldperform these
operations.
Driver’s FloorMat
•Only usethedriver’s floormat
designed specifically forthe model
and model yearofyour vehicle.
• Always properly securethedriver’s
floor matusing theretaining hooks.
• Never install another floormatontop
of the existing driver’sfloormat.
• Never install thedriver’s floormat
upside down.
Engine AirFilter
Inspect orreplace atspecified intervals.
When performing inspections, checkfor
damage, excessive wearandoiliness, and
replace ifnecessary.
Engine/Inverter Coolant
Drainthecooling systemandrefill withan
ethylene-glycol typecoolant. Inspecthoses
and connections forcorrosion andleaks.
Tighten connections andreplace parts
when necessary. Aqualified technician
should perform theseoperations. (For
further details, referto Radiator,
Condenser andHoses in the Vehicle
Maintenance andCare section ofthe
Owner’s Manual).
YourToyota isequipped withGenuine
Toyota SuperLong-Life Coolant.The
replacement intervalsforengine
coolant recommended inthis booklet
are based onreplacement with
Genuine ToyotaSuperLong-Life
Coolant orsimilar high-quality
non-silicate, non-amine,non-borate
ethylene-glycol coolantwithlong-life
hybrid organic acidtechnology (i.e.,a
combination oflow phosphates and
organic acids).Ifanother typeof
ethylene-glycol coolantisused,
replacement intervalsmaybedifferent.
Engine Oiland OilFilter
Replace theoilfilter anddrain andrefill
the engine oilatspecified intervals. For
recommended oilgrade andviscosity,
refer tothe
Owner’s Manual.
Explanation ofMaintenance Items
MaintenanceLog55
MAINTENANCE