maintenance TOYOTA COROLLA 2003 E120 / 9.G Warranty And Maintenance Guide

1
Tab le of Contents
Introduction
Satisfaction Down the Road2
Transportation Assistance3
If You Need Assistance4
Warranty Coverages at a Glance6
Your Warranties in Detail
General Warranty Provisions7
New Vehicle Limited Warranty9
Federal Emission Control Warranty14
California Emission Control Warranty20
Tire Limited Warranty26
Your Responsibilities
Operation and Maintenance27
Obtaining Warranty Service29

tToyota, our top priority is always our customers. We know
your Toyota is an important part of your life and something you
depend on every day. That’s why we’re dedicated to building
products of the highestquality and reliability.
Our excellent warranty coverage is evidence that we stand behind the
quality of our vehicles. We’re confident
— as you should be— that your
Toyota will provide you with many years of enjoyable driving.
To further demonstrate our commitment to our customers’ satisfaction,
occasionally we may establish a special policy adjustment to pay for spe-
cific repairs that are no longer covered by warranty. When we establish
such a policy adjustment, we mail details to all applicable owners we
have on record. That’s why it’s important to send in the card at the back
of this booklet if you change your address or if you’ve purchased this
vehicle from a previous owner.
To provide you with added protection against unexpected service costs,
we offer Toyota Extra Care vehicle service agreements and Toyota Auto
Care pre-paid maintenance programs. Both offer plans to meet a widevariety of needs. Your dealership can help you select the plan that’s best
for you.
Our goal is for every Toyota customer to enjoy outstanding quality,
dependability and peace of mind throughout their ownership experi-
ence. We want you to be a satisfied member of the Toyota family for
many miles to come.
This booklet describes the terms of Toyota warranty coverage
as well as general owner responsibilities. A separate publication
found in your glove box, the Scheduled Maintenance Guide,
describes your vehicle’s maintenance requirements. Be sure to
review this publication carefully, since proper maintenance is
required to ensure that warranty coverage remains intact.
All information in this booklet is the latest available at the time of pub-
lication and, with the exception of the emission control warranties, is
subject to change without notice.
A
Introduction2
Satisfaction Down the Road

Who Is the Warrantor
The warrantor for these limited warranties is Toyota Motor Sales, U.S.A.,
Inc. (“Toyota”), 19001 South Western Avenue, Torrance, California
90509-2991, a California corporation.
Which Vehicles Are Covered
These warranties apply to all 2003 model-year vehicles registered and
normally operated in the United States, U.S. territories and Canada.
Warranty coverage is automatically transferred at no cost to subsequent
vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms and conditions that may vary
depending on the part covered. A warranty for specific parts or systems,
such as the Powertrain Warranty or Emission Performance Warranty, is
governed by the coverage set forth in that warranty as well as the
General Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s in-service date, which is the
first date the vehicle is either delivered to an ultimate purchaser, leased,
or used as a company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these warranties are made at no
charge forparts and labor.
Parts Replacement
Any needed parts replacement will be made using new or remanufac-
tured parts. The decision whether a partshould be repaired or replaced
will be made by the servicing Toyota dealership and/or Toyota. Parts
scheduled to be replaced as required maintenance are warranted until
their first replacement only.
Your Warranties in Detail7
General Warranty Provisions

This warranty does not cover damage or failures resulting directly or
indirectly from any of the following:
•Fire, accidents or theft
•Abuse or negligence
•Misuse — for example, racing or overloading
•Improper repairs
•Alteration or tampering, including installation of non-Genuine
Toyota Accessories
•Lack of or improper maintenance, including use of fluids other
than those specified in the Owner’s Manual
•Installation of non-Genuine Toyota Parts
•Airborne chemicals, tree sap, road debris (including stone chips),
rail dust, salt, hail, floods, wind storms, lightning and other
environmental conditions
•Water contaminationThis warranty also does not cover the following:
Tires
Tires are covered by a separate warranty provided by the tire manufac-
turer. See page 26.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and other deterioration caused by
normal wear and tear.
Maintenance Expense
Normal maintenance services such as:
•Engine tune-ups
•Replacement of fluids and filters
•Lubrication
•Cleaning and polishing
•Replacement of spark plugs and fuses
•Replacement of worn wiper blades, brake pads/linings and clutch linings
WHAT IS NOT COVERED
Your Warranties in Detail11
New Vehicle Limited Warranty
Maintenance Expense
Normal maintenance services such as:
•Engine tune-ups
•Replacement of fluids and filters
•Lubrication
•Cleaning and polishing
•Replacement of spark plugs and fuses
•Replacement of worn wiper blades, brake pads/linings and clutch linings Noise, vibration, cosmetic conditions and other deterioration caused by
normal wear and tear.
Normal Wear and Tear
Tires are covered by a separate warranty provided by the tire manufac-
turer. See page 26.

Emission Defect Warranty
Toyota warrants that your vehicle:
•Was designed, built and equipped to conform at the time of sale with
applicable federal emissions standards.
•Is free from defects in materials and workmanship that may cause the
vehicle to fail to meet these standards.
Federal regulations require that this warranty be in effect for two years
or 24,000 miles from the vehicle’s in-service date, whichever occurs
first. However, under the terms of the Basic Warranty, Toyota provides
coverage of three years or 36,000 miles, whichever occurs first. Speci-
fic components may have longer coverage under the terms of the
Powertrain Warranty. Additionally, components marked “8/80” in the
parts list on pages 15–16 have coverage of eight years or80,000 miles,
whichever occurs first.
Emission Performance Warranty
Some states and localities have established vehicle inspection and main-
tenance (I/M) programs to encourage proper vehicle maintenance. If an
EPA-approved I/M program is in force in your area, you are eligible for
Emission Performance Warranty coverage.
Under the terms of the Emission Performance Warranty and federal
regulations, Toyota will make all necessary repairs if both of the
following occur:
•Your vehicle fails to meet applicable emissions standards as
determined by an EPA-approved emissions test.
•This failure results or will result in some penalty to you— such
as a fine or denial of the right to use your vehicle
— under local,
state or federal law.
This warranty is in effect for two years or 24,000 miles from the vehicle’s
in-service date, whichever occurs first. Additionally, components marked
“8/80” in the parts list on pages 15–16 have coverage of eight years or
80,000 miles, whichever occurs first.
WHAT IS COVERED AND HOW LONG
Your Warranties in Detail14
Federal Emission Control Warranty

*
Evaporative Control System
•Charcoal canister
•Diaphragm valve
•Fuel filler cap
•Fuel tank
•Vapor liquid separator
Exhaust Gas Recirculation (EGR) System
•EGR gas temperature sensor
•EGR valve
•Associated parts
Ignition System
•Distributor and internal parts
•Ignition coil and ignitor
•Ignition wires
•Spark plugs*
Positive Crankcase Ventilation (PCV) System
•Oil filler cap
•PCV valve or orifice
Other Parts Used in Above Systems
•Data link connector (8/80)
•Hoses, clamps, fittings, tubing and mounting hardware
•Malfunction indicator light and bulb (8/80)
•Pulleys, belts and idlers
•Sealing gaskets and devices
•Sensors, switches and valves
Warranted until first required maintenance under terms of the
California Emission Control Warranty.
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.
Your Warranties in Detail16
Federal Emission Control Warranty

You are responsible for performance of the required maintenance indi-
cated in the Owner’s Manualand the Scheduled Maintenance Guide.
Toyota will not deny a warranty claim solely because you do nothave
records to show that you maintained your vehicle. However, any failure
or noncompliance caused by lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid for by you, these services
may be performed by you or by any automotive service provider you
choose. Toyota will not deny a warranty claim simply because you
used a service provider other than a Toyota dealership for mainte-
nance and repairs.However, any failure or non-compliance caused by
improper maintenance or repairs is not covered by this warranty.To ensure optimum performance and maintain the quality built into
your vehicle’s emission control systems, Toyota recommends the use of
Genuine Toyota Parts when servicing or repairing the systems.
Warranty coverage is not dependentupon the use of any particular
brand of replacement parts and you may elect to use non–Genuine
Toyota Parts for maintenance and repairs. However, use of replace-
ment parts that are not equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of the emission control systems.
If you use replacement parts that have maintenance or replacement
schedules different from those of Genuine Toyota Parts, you must follow
the maintenance and replacement schedules for the parts you are using.
In addition, you should ensure that such parts are warranted by their
manufacturers to be equivalent to Genuine Toyota Parts.
MAINTENANCE REPLACEMENT PARTS
Your Warranties in Detail17
Federal Emission Control Warranty

If your vehicle fails an EPA-approved emissions test, you may make a
claim under the Emission Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership and present a copy of the
emissions test report. Also, take your maintenance records in case they
are needed.
If your claim qualifies for coverage, the dealership will repair your vehi-
cle within 30 days (unless a shorterperiod is required by law). If your
claim is denied, Toyota will notify you in writing of the reason within
the same period. If we fail to do so, we will repair your vehicle free of
charge. The only exceptions allowed are when you request or agree to a
delay, or a delay is caused by factors beyond the control of Toyota or the
dealership.
For information on how to obtain service under the Emission Defect
Warranty, see page 29, “Obtaining Warranty Service.”If you have questions or concerns about your vehicle’s federal emission
warranty coverage, please follow the steps described under “If You Need
Assistance” on pages 4–5. In the case of the Emission Performance
Warranty, you may also request information from or report complaints to:
U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
Vehicles equipped with a California Certified Emission Control System
that are registered and operated in California or any state that
adopts California emission warranty provisions are also covered by
the California Emission Control Warranty (see page 20). Currently,
Massachusetts and Vermont are the only other states to which the
California Emission Control Warranty applies.
IF YOUR VEHICLE FAILS AN EMISSIONS TEST IF YOU HAVE QUESTIONS
Your Warranties in Detail18
Federal Emission Control Warranty

We (the dealership) want you to know that at the time your new Toyota
vehicle is being delivered:
1) On the basis of written notification furnished by Toyota, we have
knowledge that the vehicle is covered by an EPA Certificate of
Conformity.
2)We have visually inspected those emission control devices or portions
thereof that are visible without removing or adjusting any compo-
nents or systems, emissions-related orotherwise. On the basis of this
inspection, there are no apparentdeficiencies in the installation of
emission control devices by Toyota. (For purposes of this certificate,
“emission control devices” is limited to devices installed on a vehicle
forthe sole or primary purpose of controlling emissions and which
were not in general use before 1968.)
3)We have performed all emission control system preparations required
by Toyota prior to the sale of the vehicle as set forth in Toyota’s cur-
rent pre-delivery service manual.
4) Except as may be provided in Paragraph 5, if this vehicle fails an
EPA-approved emissions test within three months or 4,000 miles
(whichever comes first) of delivery to the ultimate purchaser, and the
vehicle has been maintained and used in accordance with the writ-
ten instructions for proper maintenance and use, Toyota will remedythe non-conformity free of charge under the terms of the Emission
Performance Warranty.
5) If vehicle was used as a company car or demonstrator, check box and
complete the following:
□The vehicle with which this statement is delivered was placed
into service as a company car or demonstrator prior to delivery.
The Emission Performance Warranty period commenced on the
date the vehicle was first placed into service, which was:
Month Day Year
Note:The dealership makes no representation or warranty that the
emission control system or any part thereof is without defect or that
the system will perform properly. The Emission Performance Warranty
referred to in Paragraph 4 and furnished with the vehicle is solely that
of the manufacturer.
This statement is required by section 207 of the Clean Air Act (42 U.S.C.
7541) and the EPA regulations issued thereunder.
Dealership Name
DEALER CERTIFICATE
Your Warranties in Detail19
Federal Emission Control Warranty

The California Air Resources Board (CARB) and Toyota are pleased to
explain the emission control system warranty for your 2003 vehicle. In
California, new motor vehicles mustbe designed, built and equipped to
meet the state’s stringent anti-smog standards. CARB regulations require
that Toyota must warrant the emission control system on your vehicle for
the time periods indicated on this page, provided there has been no
abuse, neglect or improper maintenance of your vehicle.
Your emission control system may include parts such as the fuel injection
system, ignition system, catalytic converter and engine computer. Also
included may be hoses, belts, connectors and other emissions-related
assemblies.
Where a warrantable condition exists, Toyota will repair your vehicle at
no cost to you, including diagnosis, parts and labor.1) For three years or 50,000 miles, whichever occurs first:*
•If your vehicle fails a smog-check test, all necessary repairs and
adjustments will be made by Toyota to ensure that your vehicle
passes the test. This is your Emission Control System PERFORMANCE
WARRANTY.
•If any emissions-related part on your vehicle is defective, the part
will be repaired or replaced by Toyota. This is your SHORT-TERM
Emission Control System DEFECT WARRANTY. Covered parts are listed
on pages 15–16. Specific components may have longer coverage
under the terms of the Powertrain Warranty.
2) For seven years or 70,000 miles, whichever occurs first:*
•If an emissions-related part listed on pages 22—23 is defective,
the part will be repaired or replaced by Toyota. This is your
LONG-TERM Emission Control System DEFECT WARRANTY.
YOUR WARRANTY RIGHTS
AND OBLIGATIONSMANUFACTURER’S WARRANTY COVERAGE
Your Warranties in Detail20
California Emission Control Warranty
*For 4-cylinder Camry models certified as partial zero-emission vehicles (PZEV),
if any, coverage is 15 years or 150,000 miles, whichever occurs first.