service TOYOTA HIGHLANDER 2012 XU40 / 2.G Owners Manual

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4-1. Maintenance and careCleaning and protecting the vehicle exterior............ 440
Cleaning and protecting the vehicle interior............. 443
4-2. Maintenance Maintenance requirements ..................... 446
General maintenance.......... 449
Emission inspection and maintenance (I/M)
programs........................... 452
4-3. Do-it-yourself maintenance Do-it-yourself service precautions ....................... 453
Hood ................................... 457
Positioning a floor jack ........ 459
Engine compartment ........... 463
Tires .................................... 478
Tire inflation pressure ......... 487
Wheels ................................ 490
Air conditioning filter............ 493
Wireless remote control/ electronic key battery ........ 496
Checking and replacing fuses ................................. 499
Light bulbs........................... 510 5-1. Essential information
Emergency flashers............ 518
If your vehicle needs to be towed........................... 519
If you think something is wrong ............................ 526
Fuel pump shut off system .............................. 527
5-2. Steps to take in an emergency
If a warning light turns on or a warning buzzer
sounds... .......................... 528
If a warning message is displayed .......................... 539
If you have a flat tire ........... 540
If the engine will not start.... 554
If the shift lever cannot be shifted from P ................... 556
If you lose your keys/ wireless remote control
transmitter ........................ 557
If the electronic key does not operate properly ......... 558
If the battery is discharged........................ 560
If your vehicle overheats .... 564
4Maintenance and care5When trouble arises

25
Installation of a mobile two-way radio system
The installation of a mobile two-way radio system in your vehicle could affect
electronic systems such as:
●Multiport fuel injection system/sequential multiport fuel injection system
●Cruise control system
●Anti-lock brake system
●SRS airbag system
●Seat belt pretensioner system
Be sure to check with your Toyota dealer for precautionary measures or spe-
cial instructions regarding installation of a mobile two-way radio system.
Scrapping of your Toyota
The SRS airbag and seat belt pretensioner devices in your Toyota contain
explosive chemicals. If the vehicle is scrapped with the airbags and seat belt
pretensioners left as they are, this may cause an accident such as fire. Be
sure to have the systems of the SRS airbag and seat belt pretensioner
removed and disposed of by a qualified service shop or by your Toyota
dealer before you scrap your vehicle.
Perchlorate Material
Special handling may apply, See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Your vehicle has components that may contain perchlorate. These compo-
nents may include airbag, seat belt pretensioners, and wireless remote con-
trol batteries.

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2-5. Driving information
2
When driving
Off-road driving
When driving your vehicle off-road, please observe the following pre-
cautions to ensure your driving enjoyment and to help prevent the
closure of areas to off-road vehicles.
● Drive your vehicle only in areas wh ere off-road vehicles are permit-
ted to travel.
● Respect private property. Get owner’s permission before entering
private property.
● Do not enter areas that are closed. Honor gates, barriers and signs
that restrict travel.
● Stay on established roads. When conditions are wet, driving tech-
niques should be changed or trav el delayed to prevent damage to
roads.
■ Additional information for off-road driving
For owners in U.S. mainland, Hawaii and Puerto Rico:
To obtain additional information pertaining to driving your vehicle off-road,
consult the following organizations.
● State and Local Parks and Recreation Departments
● State Motor Vehicle Bureau
● Recreational Vehicle Clubs
● U.S. Forest Service and Bureau of Land Management

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2-5. Driving information
2
When driving
Winter driving tips
Carry out the necessary preparations and inspections before driving
the vehicle in winter. Always drive the vehicle in a manner appropri-
ate to the prevailing weather conditions.
■ Pre-winter preparations
●Use fluids that are appropriate to the prevailing outside tem-
peratures.
• Engine oil
• Engine coolant
• Washer fluid
● Have a service technician inspect the level and specific grav-
ity of battery electrolyte.
● Have the vehicle fitted with four snow tires or purchase a set
of tire chains for the front tires.
Ensure that all tires are the same size and brand, and that chains
match the size of the tires.
■Before driving the vehicle
Observe the following according to the driving conditions.
●Do not try to forcibly open a window or move a wiper that is
frozen. Pour warm water over the frozen area to melt the ice.
Wipe away the water immediately to prevent it from freezing.
● To ensure proper operation of th e climate control system fan,
remove any snow that has accumulated on the air inlet vents
in front of the windshield.
● Remove any ice that has accumu lated on the vehicle chassis.
● Periodically check for and remove any excess ice or snow
that may have accumulated in the wheel well or on the
brakes.

250 2-5. Driving information
■Tongue Weight
The load placed on the trailer
hitch ball. (P. 252)
Weight limits
● The gross trailer weight must never exceed the TWR described in
the table. ( P. 251)
● The gross combination weight must never exceed the GCWR
described in the table. ( P. 251)
●The gross vehicle weight must
never exceed the GVWR indi-
cated on the Certification
Label.
● The gross axle weight on each
axle must never exceed the
GAWR indicated on the Certi-
fication Label.
● If the gross trailer weight is over the unbraked TWR, trailer service
brakes are required.
● If the gross trailer weight is over 2000 lb. (907 kg), a sway control
device with sufficient capacity is required.

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3-2. Using the audio system
3
Interior features
■
When the battery is disconnected
All preset stations are erased. (type A only)
■ Reception sensitivity
●Type B and C  Cargo loaded on the roof luggage carrier, especially
metal objects, may adversely affect the reception of XM
® Satellite Radio.
● Maintaining perfect radio reception at all times is difficult due to the con-
tinually changing position of the antenna, differences in signal strength
and surrounding objects, such as trains and transmitters.
● Pole type antenna  The radio antenna is mounted on the right-side
front fender. The antenna can be removed from the base by turning it.
● Print type antenna  The radio antenna is mounted inside the left-side
rear quarter window. To maintain clear radio reception, do not attach
metallic window tinting or other metallic objects to the antenna wire
mounted inside the left-side rear quarter window.
■ XM
® Satellite Radio (type B and C)
An XM
® Satellite Radio is a tuner designed exclusively to receive broadcasts
provided under a separate subscription. Availability is limited to the 48 con-
tiguous states and 10 Canadian provinces.
● XM
® subscriptions
For detailed information about XM® Satellite Radio or to subscribe:
U.S.A. 
Visit on the web at www.xmradio.com
or call 1-800-967-2346.
Canada 
Visit on the web at www.xmradio.ca
or call 1-877-438-9677.
● Radio ID
You will need the radio ID when activating XM
® service or reporting a
problem. Select “CH000” using , and the receiver's 8-character ID
number will appear.
● Satellite tuner
The tuner supports only Audio Services (Music and Talk) and the accom-
panying Text Information of XM
® Satellite Radio.

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3-4. Using the hand
s-free phone system (for cellular phone)
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Interior features
■Conditions under which th e system will not operate
● If using a cellular phone that does not support Bluetooth
®
●If the cellular phone is switched off
● If you are outside service range
● If the cellular phone is not connected
● If the cellular phone's battery is low
● If the cellular phone is behind the seat or in the glove box or console box
● If metal is covering or touching the cellular phone
■ When transferring ownership of the vehicle
Be sure to initialize the system to prevent personal data from being improp-
erly accessed.
■ Required profiles for the cellular phone
●HFP (Hands Free Profile) Ver. 1.0
● OPP (Object Push Profile) Ver. 1.1
■ About Bluetooth
®
■Certification for the hands-free phone system
FCC ID: ACJ932C5ZZZ035
IC ID: 216J-C5ZZZ035
MADE IN JAPAN
This device complies with Part 15 of the FCC Rules and RSS-Gen of IC
Rules. Operation is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must accept an\
y
interference received, including interference that may cause undesired oper-
ation.
Bluetooth is a registered trademark of
Bluetooth SIG. Inc.

Maintenance and care4
439
4-1. Maintenance and careCleaning and protecting the vehicle exterior......... 440
Cleaning and protecting the vehicle interior.......... 443
4-2. Maintenance Maintenance requirements .................. 446
General maintenance....... 449
Emission inspection and maintenance (I/M)
programs........................ 452 4-3. Do-it-yourself
maintenance
Do-it-yourself service precautions .................... 453
Hood ................................ 457
Positioning a floor jack ..... 459
Engine compartment ........ 463
Tires ................................. 478
Tire inflation pressure ...... 487
Wheels ............................. 490
Air conditioning filter......... 493
Wireless remote control/ electronic key battery ..... 496
Checking and replacing fuses .............................. 499
Light bulbs........................ 510

447
4-2. Maintenance
4
Maintenance and care
■
Reset the maintenance data (U.S.A. only)
After the required maintenance is performed according to the maintenance
schedule, please reset the maintenance data.
To reset the data, follow the procedures described below:
Vehicles without smart key system Set the engine switch to the “LOCK” position with the trip meter A
reading shown. ( P. 185)
While pressing the trip meter reset button, set the engine switch to
the “ON” position.
Vehicles with smart key system Set the “ENGINE START STOP” switch OFF with the trip meter A
reading shown. ( P. 185)
While pressing the trip meter reset button, set the “ENGINE START
STOP” switch to the IGNITION ON mode.
Without multi-information display: Continue to press and hold the
button until the trip meter displays “000000”.
With multi-information display: Continue to press and hold the but-
ton until “COMPLETE” appears on the multi-information display.
■ Allow inspection and repairs to be performed by a Toyota dealer
● Toyota technicians are well-trained specialists and are kept up to date
with the latest service information. They are well informed about the
operations of all systems on your vehicle.
● Keep a copy of the repair order. It proves that the maintenance that has
been performed is under warranty coverage. If any problem should arise
while your vehicle is under warranty, your Toyota dealer will promptly
take care of it.
STEP1
STEP2
STEP1
STEP2
STEP3

449
4-2. Maintenance
4
Maintenance and care
General maintenance
Engine compartment
ItemsCheck points
Battery Maintenance-free. ( P. 473)
Brake fluid At the correct level? ( P. 472)
Engine coolant At the correct level? ( P. 469)
Engine oil At the correct level? ( P. 466)
Exhaust system No fumes or strange sounds?
Radiator/condenser/hoses Not blocked with foreign matter?
(
P. 471)
Washer fluid At the correct level? ( P. 477)
Listed below are the general maintenance items that should be per-
formed at the intervals specified in the “Scheduled Maintenance
Guide” or “Owner’s Manual Supp lement”. It is recommended that
any problem you notice should be brought to the attention of your
Toyota dealer or qualified service shop for advice.