tow TOYOTA HIGHLANDER 2021 Warranties & Maintenance Guides (in English)

14Your Warranties in Detail
WARRANTY


Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 14–15.
Coverage is for 60 months, regardless
of mileage.
For information on how to protect your
vehicle from corrosion, refer to sections
related to maintenance and care in the
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.


WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
• Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing
o r overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine
Toyota Accessories
• Lack of or improper maintenance,
including use of fluids and fuel
other than those specified in the
Owner’s Manual
• Installation of parts that are not
Toyota Genuine Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail dust,
salt, hail, floods, wind storms, lightning
and other environmental conditions
• Water contamination
This warranty also does not cover the following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 29.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
NEW VEHICLE LIMITED WARRANTY
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32Your Responsibilities
WARRANTY
OBTAINING WARRANTY SERVICE
BY GEOGRAPHIC REGION
In the United States, U.S.
Territories, Canada and Mexico
To obtain warranty service in the United
States, U.S. territories, Canada or Mexico,
take your vehicle to an authorized Toyota
dealership. If your vehicle cannot be
driven, contact your nearest Toyota
dealership for towing assistance. You do
not have to pay for towing to the nearest
Toyota dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States, U.S.
Territories, Canada and Mexico
If you are using your vehicle outside the
United States, U.S. territories, Canada and
Mexico and need warranty service, contact
a local Toyota dealership. Please note,
however, that your vehicle may not be
repaired free of charge because the local
Toyota distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may not
comply with local regulatory or
environmental requirements.
EMERGENCY REPAIRS
If your vehicle is inoperable or unsafe to
drive and there is no Toyota dealership
reasonably available to make repairs, you
may perform the repairs yourself or have
them performed by another automotive
service provider. Toyota will reimburse you
for any of the repairs that are covered by
warranty. To receive reimbursement,
present to an authorized Toyota dealership
your paid repair invoices and any parts
that were removed from the vehicle. You
will be reimbursed for warranted parts at
the manufacturer’s suggested retail price
and warranted labor at a geographically
appropriate hourly rate multiplied by
Toyota’s recommended time allowance
for the repair.
If your vehicle requires emergency repair,
Toyota assumes no liability for subsequent
failures caused by improper repairs or the
use of parts that are not Toyota Genuine
Parts unless you have the vehicle properly
repaired in a timely manner. To ensure that
warranty coverage remains intact, have
your vehicle inspected by an authorized
Toyota dealership as soon as possible
after an emergency repair.
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38Maintenance Log
MAINTENANCE LOG
MAINTENANCE
5,000 miles or 6 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■ Inspect and adjust all fluid levels1
■Inspect wiper blades
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
■ Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
R

epeated trips of less than five miles in
temperatures below 32°F / 0°C:
■Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
■Replace engine oil and oil filter2

10,000 miles or 12 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Replace engine oil and oil filter2
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body



Dealer Service verification:
D
ate:
Mileage: D
ealer Service verification:
D
ate:
Mileage:
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39Maintenance Log
MAINTENANCE LOG
MAINTENANCE
15,000 miles or 18 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
NOTE: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following: _
B
all joints and dust covers

_ B

rake lines and hoses

_ C

abin air filter

_ D

rive shaft boots

_ E

ngine coolant
5
_Engine oil cooler hoses and connections


NOTE: Driving in heavy traffic , on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air fil ter. Replacement may be needed if you notice
reduced airflow from the air conditioner and heater or if the windows fog easily when
you use the “Fresh” mode. Consult your dealer if any of these conditions occur.


Driving on dirt roads or dusty roads:
■Inspect engine air filter
■Replace engine oil and oil filter2
■Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:6
■Replace engine oil and oil filter2
■Replace rear differential oil (4WD)
■Replace transfer case oil (4WD)
■Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
■Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
■Replace engine oil and oil filter2

Dealer Service verification:
D
ate: Mileage:
■Re-torque propeller shaft bolt (4WD)
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 R eset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 P erform these service items only if you drive primarily under the conditions indicated. 4 Includes operating on roads which road salt has been applied.5 R efer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.6 N ot all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Additional Maintenance Items for Special Operating Conditions3
_
E xhaust pipes and mountings
_R

adiator and condenser
_R

ear differential oil (4WD)
_S

teering gear
_S

teering linkage and boots
_T

ransfer case oil (4WD)
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40Maintenance Log
MAINTENANCE LOG
MAINTENANCE
20,000 miles or 24 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Replace engine oil and oil filter2
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body



25,000 miles or 30 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
7
■Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
■Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
■Replace engine oil and oil filter2
Dealer Service verification:
D
ate:
Mileage: D
ealer Service verification:
D
ate:
Mileage:
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41Maintenance Log

■

■Replace engine air filter

■Replace engine oil and oil filter2

■Replace rear differential oil (4WD)

■Replace transfer case oil (4WD)

■Rotate tires
MAINTENANCE LOG
MAINTENANCE
30,000 miles or 36 months

■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)

■Check installation of driver’s floor mat

■Inspect and adjust all fluid levels1

■Inspect wiper blades

■Replace cabin air filter
Inspect the following:
_
A

utomatic transmission fl
u
id cooler
h

oses and connections
_ A

utomatic transmission for signs of leakage
_ B

all joints and dust covers
_ B

rake lines and hoses
_ B

rake linings/drums and
brake pads/discs
5
_ Dr ive shaft boots
_
E

ngine coolant
6
_
Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:
■Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:7

■Tighten nuts and bolts on chassis and body


_ Engine oil cooler hoses and connections
_ E

xhaust pipes and mountings
_ F

uel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
_ F

uel tank cap gasket
_ R

adiator and condenser
_
S

teering gear
_
S

teering linkage and boots
1 Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 R
eset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 P erform these service items only if you drive primarily under the conditions indicated. 4 Includes operating on roads which road salt has been applied.5 Inspect thickness measurement and disc runout.6 R
efer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.7 N ot all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.

■Replace engine air filter

■Replace engine oil and oil filter2

■Replace rear differential oil (4WD)

■Replace transfer case oil (4WD)

■Re-torque propeller shaft bolt (4WD)

■Rotate tires
Dealer Service verification:
D
ate:
Mileage:
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42Maintenance Log
MAINTENANCE LOG
MAINTENANCE
35,000 miles or 42 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
■Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
R

epeated trips of less than five miles in
temperatures below 32°F / 0°C:
■Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
■Replace engine oil and oil filter2
40,000 miles or 48 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Replace engine oil and oil filter2
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
6
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Dealer Service verification:
D
ate:
Mileage: D
ealer Service verification:
D
ate:
Mileage:
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43Maintenance Log
MAINTENANCE LOG
MAINTENANCE
■Re-torque propeller shaft bolt (4WD)
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
45,000 miles or 54 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
NOTE: If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following: _
B
all joints and dust covers

_ B

rake lines and hoses

_ C

abin air filter
_D

rive shaft boots

_ E

ngine coolant
5
_Engine oil cooler hoses and connections



NOTE: Driving in heavy traffic , on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air fil ter. Replacement may be needed if you notice
reduced airflow from the air conditioner and heater or if the windows fog easily when
you use the “Fresh” mode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions3

Driving on dirt roads or dusty roads:
■Inspect engine air filter
■Replace engine oil and oil filter2
■Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:6
■Replace engine oil and oil filter2
■Replace rear differential oil (4WD)
■Replace transfer case oil (4WD)
■Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
■Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
■Replace engine oil and oil filter2
1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 R eset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 P erform these service items only if you drive primarily under the conditions indicated. 4 Includes operating on roads which road salt has been applied.5 R efer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.6 N ot all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Dealer Service verification:
D
ate:
Mileage:
_ E xhaust pipes and mountings
_R

adiator and condenser
_R

ear differential oil (4WD)
_S

teering gear
_S

teering linkage and boots
_T

ransfer case oil (4WD)
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44Maintenance Log
MAINTENANCE LOG
MAINTENANCE
50,000 miles or 60 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Replace engine oil and oil filter2
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
9
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
55,000 miles or 66 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Rotate tires
■ Visually inspect brake linings/drums
and brake pads/discs
NOTE: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
2
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Inspect ball joints and dust covers
■Inspect drive shaft boots
■Inspect engine air filter
■Inspect steering linkage and boots
■Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
9
■Replace engine oil and oil filter2
■Re-torque propeller shaft bolt (4WD)4
■ Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
■Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
■Replace engine oil and oil filter2
Dealer Service verification:
D
ate:
Mileage: D
ealer Service verification:
D
ate:
Mileage:
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45Maintenance Log
MAINTENANCE LOG
MAINTENANCE
60,000 miles or 72 months
■ Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico and Saipan only)
■Check installation of driver’s floor mat
■Inspect and adjust all fluid levels1
■Inspect wiper blades
■Replace cabin air filter
■Replace engine air filter
Inspect the following:
_ A

utomatic transmission fl
u
id cooler
h

oses and connections
_ A

utomatic transmission for signs of leakage
_ B

all joints and dust covers
_ B

rake lines and hoses
_ B

rake linings/drums and
brake pads/discs
6
_ Dr ive belts7
_Dr ive shaft boots
Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads: ■Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:9
■Replace automatic transmission fluid
■Tighten nuts and bolts on chassis and body
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
■Replace automatic transmission fluid

1
Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on
inspection results.
2 R eset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
3 P erform these service items only if you drive primarily under the conditions indicated. 4 Includes operating on roads which road salt has been applied.5 Maintenance services of spark plugs are required under the terms of the Emissions Control Warranty. 6 Inspect thickness measurement and disc runout.7 Initial inspection at 60,000 miles/ 72 months. Inspect every 15,000 miles/18 months thereafter. 8 R efer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more information.9 N ot all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
_
Engine coolant8
_ Engine oil cooler hoses and connections
_ E

xhaust pipes and mountings
_ F

uel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
_ F

uel tank cap gasket
_ R

adiator and condenser
_S

teering gear
_S

teering linkage and boots
Dealer Service verification:
D
ate:
Mileage: ■
Replace engine oil and oil filter2
■Replace rear differential oil (4WD)
■Replace spark plugs5
■Replace transfer case oil (4WD)
■Re-torque propeller shaft bolt (4WD)
■Rotate tires _Engine oil cooler hoses and connections
_Exhaust pipes and mountings
_ Fuel lines and connections, fuel tank band
and fuel tank vapor vent system hoses
_Fuel tank cap gasket
_Radiator and condenser
_Steering gear
_Steering linkage and boots
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