TOYOTA HIGHLANDER HYBRID 2009 XU40 / 2.G Owners Manual

5
When trouble arises
491
5-1. Essential information
If your vehicle needs to be towed
Before towingThe following may indicate a problem with your transmission. Contact
your Toyota dealer before towing.
● The hybrid system is operating, but the vehicle will not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle towed by
your Toyota dealer or a commercia l towing service, using a lift-type
truck or a flat bed truck.
Use a safety chain system for all to wing, and abide by all state/pro-
vincial and local laws.
If towing from the front, the vehic le's rear wheels and axles must be
in good condition. (→P. 495)
If they are damaged, use a towing dolly or flat bed truck.

492 5-1. Essential information
Emergency towingIf a tow truck is not available, in an emergency your vehicle may be
temporarily towed using a cable or chain secured to the emergency
towing eyelet(s). This should only be attempted on hard surfaced
roads for short distances below 18 mph (30 km/h).
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Towing eyelets
■Emergency towin g procedure
Release the parking brake.
Shift the shift lever to N.
Turn the “POWER” switch to ACCESSORY (hybrid system off)
mode or ON (hybrid system operating) mode.
CAUTION
■ Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive
stress on the emergency towing eyelet and the cables or chains.
● If the hybrid system is off, the power assist for the brakes and steering will
not function, making steering and braking more difficult.
STEP1
STEP2
STEP3

5
When trouble arises
493
5-1. Essential information
Installing towing eyelet
Remove the eyelet cover while
pushing it.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench.
NOTICE
■To prevent causing serious damage to the transmission
Never tow this vehicle from the rear with the front wheels on the ground.
This may cause serious damage to the transmission.
STEP1
STEP2
STEP3

494 5-1. Essential information
■Location of the emergency towing eyelet
→P. 510
CAUTION
■Installing towing eyelet to the vehicle
Make sure that towing eyelet is installed securely.
If not securely installed, towing eyelet may come loose during towing. This
may lead to accidents that cause serious injury or even death.

5
When trouble arises
495
5-1. Essential information
Towing with a sling-type truck
Towing with a wheel lift-type truck
From front Use a towing dolly under the rear
wheels.
NOTICE
■To prevent body damage
Do not tow with a sling-type truck, either from the front or rear.

496 5-1. Essential information
From rearUse a towing dolly under the
front wheels.
Using a flat bed truck
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45°.
Do not overly tighten the tie
downs or the vehicle may be
damaged.
NOTICE
■To prevent causing serious damage to the transmission
Never tow this vehicle from the rear with the front wheels on the ground.
■ To prevent damaging the vehicle
●Do not tow the vehicle with the “POWER” switch in OFF.
The steering lock mechanism is not strong enough to hold the front wheel\
s
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent causing serious damage to the transmission
Never tow this vehicle from the front with the rear wheels on the ground.

5
When trouble arises
497
5-1. Essential information
If you think something is wrong
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Cont act your Toyota dealer as soon as
possible.
■ Visible symptoms
●Fluid leaks under the vehicle
(Water dripping from the air cond itioning after use is normal.)
● Flat-looking tires or uneven tire wear
● Engine coolant temperature ga uge needle continually points
higher than normal
■ Audible symptoms
●Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the hybrid system
■ Operational symptoms
●Engine missing, stumbling or running rough
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, s pongy feeling, pedal almost
touches the floor

498
5-1. Essential information
Event data recorder
In a crash or a near car crash eventThe SRS airbag sensor assembly c ontains the EDR. In a crash or a
near car crash event, this device may record some or all of the follow-
ing information:
● Gasoline engine speed
● Whether the brake pedal was depressed or not
● Vehicle speed
● To what extent the accelerator pedal was depressed
● Position of the transmission shift lever
● Whether the driver and front passenger wore seat belts or not
● Driver's seat position
● SRS airbag deployment data
● SRS airbag system diagnostic data
● Front passenger's occupant classification
The information above is intended to be used for the purpose of
improving vehicle safety performance. Unlike general data recorders,
the EDR does not record sound data such as conversation between
passengers.
Your vehicle has computers that monitor and control certain aspects
of your vehicle. These computers assi st in driving and maintaining
optimal vehicle performance.
Besides storing data useful for tr oubleshooting, there is an event
data recorder (EDR) that records data in a crash or a near car
crash event.

5
When trouble arises
499
5-1. Essential information
Disclosure of the data
Toyota will not disclose the data recorded in an EDR to a third party
except when:
● An agreement from the vehicle's ow ner (or the leasing company for
a leased vehicle) is obtained
● Officially requested by the police or other authorities
● Used as a defense for Toyota in a law suit
● Ordered by a court law
However, if necessary Toyota will:
● Use the data for research on Toyo ta vehicle safety performance
● Disclose the data to a third party for research purposes without dis-
closing details of the vehicle ow ner, and only when it is deemed
necessary
● Disclose summarized data cleared of vehicle identification informa-
tion to a non-Toyota organization for research purposes

500
5-2. Steps to take in an emergency
If a warning light turns on or a warning buzzer sounds...
Stop the vehicle immediately. Continuing to drive the vehicle may be dangerous.
The following warning indicates a possible problem in the brake sys-
tem. Immediately stop the vehicle in a safe place and contact your
Toyota dealer.
*: Parking brake engaged warning buzzer:
A buzzer sounds to indicate that the parking brake is still engaged (with
the vehicle having reached a speed of 3 mph [5 km/h]).
Electronically controlled brake system warning buzzer:
A buzzer sounds to indicate that a malfunction has occurred that could
lead to a loss of brake effectiveness.
Warning lightWarning light/Details
(U.S.A.)
(Canada) Brake system warning light
in red (warning buzzer)*
• Low brake fluid
• Malfunction in the brake system This light also comes on when the parking brake is not
released. If the light turns off after the parking brake is
fully released, the system is operating normally.
• Malfunction in the electronically controlled brake system
Calmly perform the following action s if any of the warning lights turn
on or flash. If a light turns on or flashes, but then turns off, this does
not necessarily indicate a malfunction in the system.