maintenance TOYOTA HIGHLANDER HYBRID 2014 XU50 / 3.G Warranty And Maintenance Guide

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Hybrid System
•Battery controlmodule (battery
voltage sensor) (8/80)*
• Battery thermistor
• Electric vehiclejunction box
• Generator
• Hybrid battery*
• Hybrid control module (power
management controlmodule) (8/80)*
• Inverter withconverter*
• Motor
• System mainrelayandbattery current
sensor
Ignition System
•Distributor andinternal parts
• Ignition coiland ignitor
• Ignition wires
• Spark plugs†
Positive Crankcase Ventilation
(PCV) System
•Oil filler cap
• PCV valve ororifice
Other PartsUsedinAbove
Systems
• Data linkconnector (8/80)
• Hoses, clamps, fittings,tubingand
mounting hardware
• Malfunction indicatorlightandbulb
(8/80)
• Pulleys, beltsandidlers
• Sealing gaskets anddevices
• Sensors, solenoids, switchesand
valves
* Covered undertheHybrid System Warranty foreight years or100,000 miles,whichever occursfirst.
† Warranted untilfirstrequired maintenance undertermsofthe California EmissionControlWarranty.
8/80 =Covered foreight years or80,000 miles,whichever occursfirst.
Federal Emission ControlWarranty
WARRANTY
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MAINTENANCE
You areresponsible forperformance of
the required maintenance indicatedinthe
Owner’s Manualandthisbooklet. Toyota
will notdeny awarranty claimsolely
because youdonot have records toshow
that youmaintained yourvehicle. However,
any failure ornoncompliance causedby
lack ofmaintenance isnot covered bythis
warranty.
When maintenance andrepairs arepaid
for byyou, these services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely
because youused aservice provider
other thanaToyota dealership for
maintenance andrepairs. However, any
failure ornoncompliance causedby
improper maintenance orrepairs isnot
covered bythis warranty.
REPLACEMENT PARTS
Toensure optimum performance and
maintain thequality builtintoyour
vehicle’s emission controlsystems, Toyota
recommends theuse ofGenuine Toyota
Parts when servicing orrepairing the
systems.
Warranty coverage isnot dependent
upon theuse ofany particular brandof
replacement partsandyoumay elect to
use non-Genuine ToyotaPartsfor
maintenance andrepairs. However, use
of replacement partsthatarenot
equivalent inquality toGenuine Toyota
Parts mayimpair theeffectiveness ofthe
emission controlsystems.
If you usereplacement partsthathave
maintenance orreplacement schedules
different fromthose ofGenuine Toyota
Parts, youmust follow themaintenance
and replacement schedulesforthe parts
you areusing. Inaddition, youshould
ensure thatsuch parts arewarranted by
their manufacturers tobe equivalent to
Genuine ToyotaParts.
Federal Emission ControlWarranty
WARRANTY
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IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
Ifyour vehicle failsanEPA-approved
emissions test,youmay make aclaim
under theEmission Performance Warranty.
To do so, take your vehicle toan
authorized Toyotadealership andpresent a
copy ofthe emissions testreport. Also,
take your maintenance recordsincase
they areneeded.
If your claim qualifies forcoverage, the
dealership willrepair yourvehicle within
30 days (unless ashorter periodis
required bylaw). Ifyour claim isdenied,
Toyota willnotify youinwriting ofthe
reason withinthesame period. Ifwe fail
to do so, wewill repair yourvehicle free
of charge. Theonly exceptions allowedare
when yourequest oragree toadelay, or
when adelay iscaused byfactors beyond
the control ofToyota orthe dealership.
For information onhow toobtain service
under theEmission DefectWarranty, see
page 32,“Obtaining WarrantyService.”
IFYOU HAVE QUESTIONS
Ifyou have questions orconcerns about
your federal emission warrantycoverage,
please referto“If You Need Assistance”
on page 5.In the case ofthe Emission
Performance Warranty,youmay also
request information fromorreport
complaints to:
U.S. Environmental ProtectionAgency
Vehicle Programs &Compliance Division
(6405J)
Attn: Warranty Complaints
401 MStreet SW
Washington, D.C.20460
Vehicles equipped withaCalifornia
Certified Emission ControlSystem that
are sold, registered andoperated in
California orany state thatadopts
California emissionwarrantyprovisions
are also covered bythe California
Emission ControlWarranty (seepage
23). Currently, Connecticut, Delaware,
Maine, Maryland, Massachusetts, New
Jersey, Oregon, Pennsylvania, Rhode
Island, Vermont andWashington are
the other states towhich theCalifornia
Emission ControlWarranty applies.
FederalEmission ControlWarranty
WARRANTY
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DEALER CERTIFICATE
We(the dealership) wantyoutoknow that
at the time your newToyota vehicle is
being delivered:
1)On the basis ofwritten notification
furnished byToyota, wehave
knowledge thatthevehicle iscovered
by anEPA Certificate ofConformity.
2) We have visually inspected those
emission controldevices orportions
thereof thatarevisible without
removing oradjusting any
components orsystems,
emissions-related orotherwise. On
the basis ofthis inspection, thereare
no apparent deficiencies inthe
installation ofemission control
devices byToyota. (Forpurposes of
this certificate, “emissioncontrol
devices” islimited todevices installed
on avehicle forthe sole orprimary
purpose ofcontrolling emissionsand
which werenotingeneral usebefore
1968.)
3) We have performed allemission
control system preparations required
by Toyota priortothe sale ofthe
vehicle asset forth inToyota’s current
pre-delivery servicemanual.
4) Except asmay beprovided in
Paragraph 5,ifthis vehicle failsan
EPA-approved emissionstestwithin
three months or4,000 miles
(whichever comesfirst)ofdelivery to
the ultimate purchaser, andthe
vehicle hasbeen maintained andused
in accordance withthewritten
instructions forproper maintenance and
use, Toyota willremedy the
nonconformity freeofcharge under
the terms ofthe Emission
Performance Warranty.
5) Ifthe vehicle wasused asacompany
car ordemonstrator, checkthebox
and complete thefollowing:
❑ The vehicle withwhich thisstatement
is delivered wasplaced intoservice as
a company carordemonstrator prior
to delivery. TheEmission Performance
Warranty periodcommenced onthe
date thevehicle wasfirstplaced into
service, whichwas:
Note: Thedealership makesno
representation orwarranty thatthe
emission controlsystem orany part
thereof iswithout defectorthat the
system willperform properly. The
Emission Performance Warrantyreferred
to inParagraph 4and furnished withthe
vehicle issolely thatofthe manufacturer.
This statement isrequired bysection 207
of the Clean AirAct (42 U.S.C. 7541)and
the EPA regulations issuedthereunder.
Month
DayYear
Dealership Name
FederalEmission ControlWarranty
WARRANTY
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Vehicles equipped withaCalifornia
Certified Emission ControlSystem that
are sold, registered andoperated in
California orany state thatadopts
California emissionwarrantyprovisions
are covered bythis warranty. Currently,
Connecticut, Delaware,Maine,
Maryland, Massachusetts, NewJersey,
Oregon, Pennsylvania, RhodeIsland,
Vermont andWashington arethe other
states towhich thiswarranty applies.
Vehicles coveredbythis warranty are
also covered bythe Federal Emission
Control Warranty (seepage 17).
YOUR WARRANTY RIGHTS
AND OBLIGATIONS
TheCalifornia AirResources Board(CARB)
and Toyota arepleased toexplain the
emission controlsystem warranty foryour
2014 vehicle. InCalifornia, newmotor
vehicles mustbedesigned, builtand
equipped tomeet thestate’s stringent
anti-smog standards. CARBregulations
require thatToyota mustwarrant the
emission controlsystem onyour vehicle
for the time periods indicated onthe next
page, provided therehasbeen noabuse,
neglect orimproper maintenance ofyour
vehicle.
Your emission controlsystem mayinclude
parts suchasthe fuel injection system,
ignition system, catalytic converter and
engine computer. Alsoincluded maybe
hoses, belts,connectors andother
emissions-related assemblies.
Where awarrantable conditionexists,
Toyota willrepair yourvehicle atno cost
to you, including diagnosis, partsand
labor.
California EmissionControlWarranty
WARRANTY
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MANUFACTURER’S
WARRANTY COVERAGE
1)For three years or50,000 miles,
whichever occursfirst:
– Ifyour vehicle failsasmog-check
test, allnecessary repairsand
adjustments willbemade byToyota
to ensure thatyour vehicle passes
the test. Thisisyour Emission
Control System PERFORMANCE
WARRANTY.
– Ifan emissions-related partlisted
on pages 18–19 isdefective, the
part willberepaired orreplaced by
Toyota. Thisisyour SHORT-TERM
Emission ControlSystem DEFECT
WARRANTY. Specificcomponents
may have longer coverage underthe
terms ofthe Powertrain Warranty.
2) For seven yearsor70,000 miles,
whichever occursfirst:
– Ifan emissions-related partlisted
on page 25isdefective, thepart will
be repaired orreplaced byToyota.
This isyour LONG-TERM Emission
Control System DEFECT
WARRANTY.
OWNER’S WARRANTY
RESPONSIBILITIES
You areresponsible forperformance of
the required maintenance indicatedinthe
Owner’s Manualandthisbooklet. Toyota
recommends thatyouretain allreceipts
covering maintenance onyour vehicle, but
Toyota cannot denywarranty coverage
solely forthe lack ofreceipts oryour
failure toensure theperformance ofall
scheduled maintenance.
You areresponsible forpresenting your
vehicle toaToyota dealership assoon as
a problem exists.Thewarranty repairs
should becompleted inareasonable
amount oftime, nottoexceed 30days.
You should alsobeaware thatToyota may
deny youwarranty coverage ifyour vehicle
or apart hasfailed duetoabuse, neglect,
improper maintenance orunapproved
modifications.
If you have anyquestions regardingyour
warranty rightsandresponsibilities, you
should contact theToyota Customer
Experience Centerat(800) 331-4331 or
the California AirResources Board,Mobile
Source Control Division, at9528 Telstar
Avenue, P.O.Box8001, ElMonte, CA
91734-8001.
California EmissionControlWarranty
WARRANTY
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Hybrid System
•Battery*
• Battery controlcomputer (battery
voltage sensor)*
• HV battery junction block
• HV battery thermistor
• HV control computer (power
management controlmodule)*
• Inverter withconverter*
• Motor assembly, RRtraction with
transaxle
• Transaxle (including motorand
generator)
Ignition System
•Knock sensor
MAINTENANCE
Youareresponsible forperformance of
the required maintenance indicatedinthe
Owner’s Manualandthisbooklet. Toyota
will notdeny awarranty claimsolely
because youdonot have records toshow
that youmaintained yourvehicle. However,
any failure ornoncompliance causedby
lack ofmaintenance isnot covered bythis
warranty.
When maintenance andrepairs arepaid
for byyou, these services maybe
performed byyou orby any automotive
service provider youchoose. Toyotawill
not deny awarranty claimsolely
because youused aservice provider
other thanaToyota dealership for
maintenance andrepairs. However, any
failure ornoncompliance causedby
improper maintenance orrepairs isnot
covered bythis warranty.
*Covered undertheHybrid System Warranty foreight years or100,000 miles,whichever occursfirst.
California EmissionControlWarranty
WARRANTY
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REPLACEMENT PARTS
Toensure optimum performance and
maintain thequality builtintoyour
vehicle’s emission controlsystems, Toyota
recommends theuse ofGenuine Toyota
Parts when servicing orrepairing the
systems.
Warranty coverage isnot dependent
upon theuse ofany particular brandof
replacement partsandyoumay elect to
use non-Genuine ToyotaPartsfor
maintenance andrepairs. However, use
of replacement partsthatarenot
equivalent inquality toGenuine Toyota
Parts mayimpair theeffectiveness ofthe
emission controlsystems.
If you usereplacement partsthathave
maintenance orreplacement schedules
different fromthose ofGenuine Toyota
Parts, youmust follow themaintenance
and replacement schedulesforthe parts
you areusing. Inaddition, youshould
ensure thatsuch parts arewarranted by
their manufacturers tobe equivalent to
Genuine ToyotaParts.
IFYOUR VEHICLE FAILSA
SMOG-CHECK TEST
Ifyour vehicle failsasmog-check test,
you may make aclaim under theEmission
Performance Warranty.Todo so, take your
vehicle toan authorized Toyotadealership
and present acopy ofthe smog-check test
report. Also,takeyour maintenance
records incase theyareneeded.
If your claim qualifies forcoverage, the
dealership willrepair yourvehicle within
30 days (unless ashorter periodis
required bylaw). Ifyour claim isdenied,
Toyota willnotify youinwriting ofthe
reason withinthesame period. Ifwe fail
to do so, wewill repair yourvehicle free
of charge. Theonly exceptions allowedare
when yourequest oragree toadelay, or
when adelay iscaused byfactors beyond
the control ofToyota orthe dealership.
For information onhow toobtain service
under theEmission DefectWarranty, see
page 32,“Obtaining WarrantyService.”
California EmissionControlWarranty
WARRANTY
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GENERAL INFORMATION
Youareresponsible forensuring thatyour
Toyota isoperated andmaintained
according tothe instructions inthe
Owner’s Manualandthisbooklet.
You should keepdetailed recordsof
vehicle maintenance, sinceunder some
circumstances theymayberequired for
warranty coverage. Theserecords should
include dateofservice, mileage attime of
service andadescription ofservice
performed and/orpartsinstalled. Foryour
convenience, amaintenance logis
included inthis booklet. Ifyou sellyour
vehicle, youshould giveyour maintenance
records tothe new owner.
Toyota willnotdeny awarranty claim
solely because youdonot have records to
show thatyoumaintained yourvehicle.
However, damageorfailures causedby
lack ofproper maintenance arenot
covered underwarranty.
WHERE TOGO FOR
MAINTENANCE
You may have maintenance performedon
your vehicle byany qualified personor
facility. However, Toyotarecommends
having maintenance performedbyan
authorized Toyotadealership.
Toyota dealership technicians arespecially
trained tomaintain andrepair Toyota
vehicles. Theystaycurrent onthe latest
service information throughToyota
technical bulletins, servicepublications
and training courses. Manyarealso
certified throughtheToyota Certification
Program, whichinvolves aseries of
rigorous writtenexaminations. Feelfreeto
ask any Toyota dealership toshow you
their technicians’ credentials.
You canbeconfident you’regetting the
best possible serviceforyour vehicle
when youtake itto aToyota dealership.
Operation andMaintenance
WARRANTY
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REPLACEMENT PARTS
Warrantycoverageisnot dependent upon
the use ofany particular brandof
replacement parts.However, Toyota
recommends usingonlyGenuine Toyota
Parts when youneed toreplace apart on
your vehicle. LikeallToyota products,
Genuine ToyotaPartsarebuilt tothe
highest standards ofquality, durability and
performance. Theyarealso designed tofit
your vehicle’s exactspecifications.
Your Toyota dealership maintainsan
extensive inventory ofGenuine Toyota
Parts tomeet yourvehicle service needs.
And because itis linked electronically to
Toyota’s PartsDistribution Centers,the
dealership hasquick access toany parts it
may nothave instock. Genuine
ToyotaPartsarecovered bytheir
own warranty (seeyour dealer fordetails)
or the remainder ofany applicable New
Vehicle Limited Warranty, whichever is
longer. Non-Genuine ToyotaParts,orany
damage orfailures resulting fromtheir
use, arenotcovered byany Toyota
warranty .
Operation andMaintenance
WARRANTY
Your Responsibilities31