ECO mode TOYOTA HIGHLANDER HYBRID 2014 XU50 / 3.G Warranty And Maintenance Guide

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W
e realize thatyour confidence in
the quality andreliability ofour
products wasakey factor in
your decision tobuy aToyota. Wealso
know howdisruptive theloss of
transportation canbetoyour daily routine.
That’s whywe’re pleased tooffer youthe
benefits ofour Transportation Assistance
Policy.
Under thispolicy, youareeligible for
transportation assistanceifyour Toyota
must bekept overnight for
warranty-covered repairs.Thepolicy
applies whenyourvehicle mustbekept
overnight forany ofthe following reasons:
•The warranty repairswilltake longer
than onedaytocomplete.
• The warrantable conditionrequires
extensive diagnosis.
• The parts needed forthe warranty
repairs arenot readily available and
your vehicle isinoperative orunsafe
to drive.
The policy doesnotapply when warranty
repairs canbecompleted inone daybut
the vehicle mustbekept overnight dueto
dealer orowner scheduling conflicts.
The Transportation AssistancePolicy
applies forthe duration ofthe New Vehicle
Limited Warranty. Thepolicy applies toall
2014 model-year Toyotassoldand
serviced byauthorized Toyotadealerships
in the mainland UnitedStatesandAlaska.
For further details, pleaseconsult your
Toyota dealer.
Transportation Assistance
INTRODUCTION
Introduction9

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Who Isthe Warrantor
The warrantor forthese limited warranties
is Toyota MotorSales,U.S.A., Inc.
(“Toyota”), 19001SouthWestern Avenue,
Torrance, California 90509-2991, a
California corporation.
WhichVehicles AreCovered
These warranties applytoall 2014 model
year Highlander Hybridvehicles distributed
by Toyota thatareoriginally soldbyan
authorized dealerinthe United Statesand
normally operatedortouring inthe United
States, U.S.territories orCanada.
Warranty coverageisautomatically
transferred atno cost tosubsequent
vehicle owners.
Multiple Warranty Conditions
Thisbooklet contains warranty termsand
conditions thatmay vary depending onthe
part covered. Awarranty forspecific parts
or systems, suchasthe Powertrain
Warranty orEmission Performance
Warranty, isgoverned bythe coverage set
forth inthat warranty aswell asthe
General Warranty Provisions.
WhenWarranty Begins
Thewarranty periodbegins onthe
vehicle’s in-service date,which isthe first
date thevehicle iseither delivered toan
ultimate purchaser, leased,orused asa
company carordemonstrator.
Repairs MadeatNo Charge
Repairs andadjustments coveredbythese
warranties aremade atno charge forparts
and labor.
Parts Replacement
Anyneeded partsreplacement willbe
made usingneworremanufactured parts.
The decision whetherapart should be
repaired orreplaced willbemade bythe
servicing Toyotadealership and/orToyota.
Parts scheduled tobe replaced asrequired
maintenance arewarranted untiltheir first
replacement only.
Important: Youmust usetheDispute
Settlement Program(or,inCalifornia,
the CDSP) beforeseeking remedies
through acourt action pursuant tothe
Magnuson-Moss WarrantyAct(the
“Act”). However, ifyou choose to
pursue rightsandremedies not
created bythe Act, youarenot
required touse theDispute Settlement
Program (CDSP).Youmay alsobe
required touse theDispute Settlement
Program orCDSP before seeking
remedies underthe“Lemon Laws”of
your state. Please checkthisbooklet
and theappropriate pageofthe
Owner’s Warranty RightsNotification
booklet foradditional information and
the requirements applicabletoyour
state.
General Warranty Provisions
WARRANTY
10YourWarranties inDetail

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15,000 milesor18 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Re-torque driveshaft bolt Rotate tires Visually inspectbrakelinings/drums andbrake pads/discs
Note: If0W-20 oilWAS NOTused atthe last oilchange, replaceengineoiland oilfilter.1
Inspect thefollowing:
__Ball joints anddust covers
__ Brake linesandhoses
__ Drive shaftboots
__ Engine/Inverter coolant
3
__Exhaust pipesandmountings
__ Radiator, condenser and/orintercooler
__ Steering gearbox
__ Steering linkageandboots
Note: Driving inheavy traffic, ondirt roads orinurban, dustyordesert areasmay
shorten thelifeofthe cabin airfilter. Replacement maybeneeded ifyou notice reduced
air flow from theairconditioner andheater orifthe windows fogeasily whenyouuse
the Fresh mode.Consult yourdealer ifany ofthese conditions occur.
Additional Maintenance ItemsforSpecial Operating Conditions2
Drivingondirt roads ordusty roads:Inspect engineairfilterReplace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Driving whiletowing, usingacar-top carrier, orheavy vehicle loading4:Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Repeated tripsofless than fivemiles intemperatures below32°F/0°C:Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving foralong distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset theoilreplacement reminderlight(“MAINT REQD”)orthe message “OILMAINTENANCE REQUIRED”onthe
multi-information displayaftermaintenance atevery 5,000 miles.
2Perform theseservice itemsonlyifyou drive primarily undertheconditions indicated.3Referto“Engine/Inverter Coolant”inthe “Explanation ofMaintenance Items”section inthe back ofthis guide for
more information.
4Notallvehicles aredesigned fortowing. Refertoyour Vehicle Owner’s Manualfordetails.
Maintenance Log
MAINTENANCE
MaintenanceLog39

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45,000 milesor54 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Re-torque driveshaft bolt Rotate tires Visually inspectbrakelinings/drums andbrake pads/discs
Note: If0W-20 oilWAS NOTused atthe last oilchange, replaceengineoiland oilfilter.1
Inspect thefollowing:
__Ball joints anddust covers
__ Brake linesandhoses
__ Drive shaftboots
__ Engine/Inverter coolant
3
__Exhaust pipesandmountings
__ Radiator, condenser and/orintercooler
__ Steering gearbox
__ Steering linkageandboots
Note: Driving inheavy traffic, ondirt roads orinurban, dustyordesert areasmay
shorten thelifeofthe cabin airfilter. Replacement maybeneeded ifyou notice reduced
air flow from theairconditioner andheater orifthe windows fogeasily whenyouuse
the Fresh mode.Consult yourdealer ifany ofthese conditions occur.
Additional Maintenance ItemsforSpecial Operating Conditions2
Drivingondirt roads ordusty roads:Inspect engineairfilterReplace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Driving whiletowing, usingacar-top carrier, orheavy vehicle loading4:Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Repeated tripsofless than fivemiles intemperatures below32°F/0°C:Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving foralong distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset theoilreplacement reminderlight(“MAINT REQD”)orthe message “OILMAINTENANCE REQUIRED”onthe
multi-information displayaftermaintenance atevery 5,000 miles.
2Perform theseservice itemsonlyifyou drive primarily undertheconditions indicated.3Referto“Engine/Inverter Coolant”inthe “Explanation ofMaintenance Items”section inthe back ofthis guide for
more information.
4Notallvehicles aredesigned fortowing. Refertoyour Vehicle Owner’s Manualfordetails.
Maintenance Log
MAINTENANCE
MaintenanceLog43

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75,000 milesor90 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Re-torque driveshaft bolt Rotate tires Visually inspectbrakelinings/drums andbrake pads/discs
Note: If0W-20 oilWAS NOTused atthe last oilchange, replaceengineoiland oilfilter.1
Inspect thefollowing:
__Ball joints anddust covers
__ Brake linesandhoses
__ Drive belts
__ Drive shaftboots
__ Engine/Inverter coolant
3
__Exhaust pipesandmountings
__ Radiator, condenser and/orintercooler
__ Steering gearbox
__ Steering linkageandboots
Note: Driving inheavy traffic, ondirt roads orinurban, dustyordesert areasmay
shorten thelifeofthe cabin airfilter. Replacement maybeneeded ifyou notice reduced
air flow from theairconditioner andheater orifthe windows fogeasily whenyouuse
the Fresh mode.Consult yourdealer ifany ofthese conditions occur.
Additional Maintenance ItemsforSpecial Operating Conditions2
Drivingondirt roads ordusty roads:Inspect engineairfilterReplace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Driving whiletowing, usingacar-top carrier, orheavy vehicle loading4:Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Repeated tripsofless than fivemiles intemperatures below32°F/0°C:Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving foralong distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset theoilreplacement reminderlight(“MAINT REQD”)orthe message “OILMAINTENANCE REQUIRED”onthe
multi-information displayaftermaintenance atevery 5,000 miles.
2Perform theseservice itemsonlyifyou drive primarily undertheconditions indicated.3Referto“Engine/Inverter Coolant”inthe “Explanation ofMaintenance Items”section inthe back ofthis guide for
more information.
4Notallvehicles aredesigned fortowing. Refertoyour Vehicle Owner’s Manualfordetails.
Maintenance Log
MAINTENANCE
MaintenanceLog47

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105,000 milesor126 months
Check installation ofdriver’s floormat Inspect andadjust allfluid levels Inspect wiperblades Re-torque driveshaft bolt Rotate tires Visually inspectbrakelinings/drums andbrake pads/discs
Note: If0W-20 oilWAS NOTused atthe last oilchange, replaceengineoiland oilfilter.1
Inspect thefollowing:
__Ball joints anddust covers
__ Brake linesandhoses
__ Drive belts
__ Drive shaftboots
__ Engine/Inverter coolant
4
__Exhaust pipesandmountings
__ Radiator, condenser and/orintercooler
__ Steering gearbox
__ Steering linkageandboots
Note: Driving inheavy traffic, ondirt roads orinurban, dustyordesert areasmay
shorten thelifeofthe cabin airfilter. Replacement maybeneeded ifyou notice reduced
air flow from theairconditioner andheater orifthe windows fogeasily whenyouuse
the Fresh mode.Consult yourdealer ifany ofthese conditions occur.
Additional Maintenance ItemsforSpecial Operating Conditions2
Drivingondirt roads ordusty roads:Inspect engineairfilterReplace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Driving whiletowing, usingacar-top carrier, orheavy vehicle loading5:Replace engineoiland oilfilter1
Tighten nutsandbolts onchassis andbody
Repeated tripsofless than fivemiles intemperatures below32°F/0°C:Replace engineoiland oilfilter1
Extensive idlingand/or lowspeed driving foralong distance suchaspolice, taxior
door-to-door deliveryuse:
Replaceengineoiland oilfilter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset theoilreplacement reminderlight(“MAINT REQD”)orthe message “OILMAINTENANCE REQUIRED”onthe
multi-information displayaftermaintenance atevery 5,000 miles.
2Perform theseservice itemsonlyifyou drive primarily undertheconditions indicated.3Initialreplacement forengine coolant isat 100,000 miles/120 monthsandforinverter coolantinitialreplacement is
at 150,000 miles/230 months.Replaceevery50,000 miles/60 monthsthereafter. Referto“Engine/Inverter Coolant”
in the “Explantion ofMaintenance Items”section inthe back ofthis guide formore information.
4Refer to“Engine/Inverter Coolant”inthe “Explanation ofMaintenance Items”section inthe back ofthis guide for
more information.
5Notallvehicles aredesigned fortowing. Refertoyour Vehicle Owner’s Manualfordetails.
Maintenance Log
MAINTENANCE
MaintenanceLog51

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Drive ShaftBoots
Check thedrive shaft boots andclamps
for cracks, deterioration anddamage.
Replace anydeteriorated ordamaged parts
and, ifnecessary, repackthegrease.
Re-torque driveshaft bolt.Aqualified
technician shouldperform these
operations.
Driver’s FloorMat
•Only usethedriver’s floormat
designed specifically forthe model
and model yearofyour vehicle.
• Always properly securethedriver’s
floor matusing theretaining hooks.
• Never install another floormatontop
of the existing driver’sfloormat.
• Never install thedriver’s floormat
upside down.
Engine AirFilter
Replace atspecified intervals. When
performing inspections, checkfordamage,
excessive wearandoiliness, andreplace if
necessary.
Engine/Inverter Coolant
Drainthecooling systemandrefill withan
ethylene-glycol typecoolant. Inspecthoses
and connections forcorrosion andleaks.
Tighten connections andreplace parts
when necessary. Aqualified technician
should perform theseoperations. (For
further details, referto Radiator,
Condenser andHoses in the Vehicle
Maintenance andCare section ofthe
Owner’s Manual).
YourToyota isequipped withGenuine
Toyota SuperLong-Life Coolant.The
replacement intervalsforengine
coolant recommended inthis booklet
are based onreplacement with
Genuine ToyotaSuperLong-Life
Coolant orsimilar high-quality
non-silicate, non-amine,non-borate
ethylene-glycol coolantwithlong-life
hybrid organic acidtechnology (i.e.,a
combination oflow phosphates and
organic acids).Ifanother typeof
ethylene-glycol coolantisused,
replacement intervalsmaybedifferent.
Explanation ofMaintenance Items
MaintenanceLog55
MAINTENANCE