service TOYOTA HIGHLANDER HYBRID 2017 XU50 / 3.G Owners Manual

TABLE OF CONTENTS6
HIGHLANDER_HV_U (OM48F12U)7-1. Maintenance and care
Cleaning and protecting the vehicle exterior .......... 490
Cleaning and protecting the vehicle interior ........... 494
7-2. Maintenance Maintenance requirements ................... 497
General maintenance ........ 500
Emission inspection and maintenance (I/M)
programs ......................... 503
7-3. Do-it-yourself maintenance
Do-it-yourself service precautions ..................... 504
Hood.................................. 506
Positioning a floor jack ...... 508
Engine compartment ......... 509
12-volt battery ................... 517
Tires .................................. 522
Tire inflation pressure........ 532
Wheels .............................. 535
Air conditioning filter .......... 537
Electronic key battery ........ 539
Checking and replacing fuses ............................... 541
Light bulbs ......................... 545 8-1. Essential information
Emergency flashers ........... 560
If your vehicle has to be stopped in an
emergency....................... 561
8-2. Steps to take in an emergency
If your vehicle needs to be towed ............................... 562
If you think something is wrong............................... 566
If a warning light turns on or a warning buzzer
sounds ............................. 567
If a warning message is displayed ......................... 577
If you have a flat tire .......... 597
If the hybrid system will not start ..................... 621
If the electronic key does not operate
properly ........................... 623
If the 12-volt battery is discharged ....................... 626
If your vehicle overheats......................... 631
If the vehicle becomes stuck ................................ 635
7Maintenance and care8When trouble arises

10
HIGHLANDER_HV_U (OM48F12U)Your Toyota is equipped with several sophisticated computers that will record
certain data, such as:
• Engine speed
• Electric motor speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Shift position
• Hybrid battery (traction battery) status
The recorded data varies according to the vehicle grade level and options
with which it is equipped. These computers do not record conversations or
sounds, and only record images outside of the vehicle in certain situati\
ons.
●Data Transmission
Your vehicle may transmit the data re corded in these computers to Toyota
without notification to you.
●Data usage
Toyota may use the data recorded in these computers to diagnose malfunc-
tions, conduct research and development, and improve quality.
Toyota will not disclose the recorded data to a third party except:
• With the consent of the vehicle owner or with the consent of the lessee if the vehicle is leased
• In response to an official request by the police, a court of law or a govern- ment agency
• For use by Toyota in a law suit
• For research purposes where the data is not tied to a specific vehicle or vehicle owner
●Usage of data collected through Safety Connect (U.S. mainland only)
If your Toyota has Safety Connect and if you have subscribed to those ser-
vices, please refer to the Safety Connect Telematics Subscription Service
Agreement for information on data collected and its usage.
●To learn more about the vehicle data collected, used and shared by
Toyota, please visit www.toyota.com/privacyvts/
.
Vehicle data recordings

12
HIGHLANDER_HV_U (OM48F12U)The SRS airbag and seat belt pretensioner devices in your Toyota contain
explosive chemicals. If the vehicle is scrapped with the airbags and seat belt
pretensioners left as they are, this may cause an accident such as fire. Be
sure to have the systems of the SRS airbag and seat belt pretensioner
removed and disposed of by a qualified service shop or by your Toyota dealer
before you scrap your vehicle.
Special handling may apply, See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Your vehicle has components that may contain perchlorate. These compo-
nents may include airbag, seat belt pretensioners, and wireless remote con-
trol batteries.
Scrapping of your Toyota
Perchlorate Material
WARNING
■
General precautions while driving
Driving under the influence: Never drive your vehicle when under the influ-
ence of alcohol or drugs that have impaired your ability to operate your vehi-
cle. Alcohol and certain drugs delay reaction time, impair judgment and
reduce coordination, which could lead to an accident that could result in
death or serious injury.
Defensive driving: Always drive defensively. Anticipate mistakes that other
drivers or pedestrians might make and be ready to avoid accidents.
Driver distraction: Always give your full attention to driving. Anything that
distracts the driver, such as adjusting controls, talking on a cellular phone or
reading can result in a collision with resulting death or serious injury to you,
your occupants or others.
■ General precaution regard ing children’s safety
Never leave children unattended in the vehicle, and never allow children to
have or use the key.
Children may be able to start the vehicle or shift the vehicle into neut\
ral.
There is also a danger that children may injure themselves by playing with
the windows, the moon roof, or other features of the vehicle. In addition,
heat build-up or extremely cold temperatures inside the vehicle can be fatal
to children.

481-1. For safe use
HIGHLANDER_HV_U (OM48F12U)
■If the SRS airbags deploy (inflate)
●Slight abrasions, burns, bruising etc., may be sustained from SRS airbags,
due to the extremely high speed deployment (inflation) by hot gases.
● A loud noise and white powder will be emitted.
● Parts of the airbag module (steering wheel hub, airbag cover and inflat\
or) as
well as the front seats, parts of the front and rear pillars, and roof side rails
may be hot for several minutes. The airbag itself may also be hot.
● The windshield may crack.
● For U.S.A.: For Safety Connect subscri bers, if the SRS airbags deploy or in
the event of a severe rear-end collision, the system is designed to send an
emergency call to the response center, notifying them of the vehicle’s loca-
tion (without needing to push the “SOS” button) and an agent will attempt to
speak with the occupants to ascertain the level of emergency and assis-
tance required. If the occupants are unable to communicate, the agent auto-
matically treats the call as an emergency and helps to dispatch the
necessary emergency services. ( →P. 478)
WARNING
■Modification and disposal of SRS airbag system components
Do not dispose of your vehicle or per form any of the following modifications
without consulting your Toyota dealer. The SRS airbags may malfunction or
deploy (inflate) accidentally, causing death or serious injury.
● Installation, removal, disassembly and repair of the SRS airbags
● Repairs, modifications, removal or replacement of the steering wheel,
instrument panel, dashboard, seats or seat upholstery, front, side and rear
pillars or roof side rails
● Repairs or modifications of the front fender, front bumper, or side of the
occupant compartment
● Installation of a grille guard (bull bars, kangaroo bar, etc.), snow plows,
winches or roof luggage carrier
● Modifications to the vehicle’s suspension system
● Installation of electronic devices such as mobile two-way radios and CD
players
● Modifications to your vehicle for a person with a physical disability

851-2. Hybrid system
1
For safety and security
HIGHLANDER_HV_U (OM48F12U)
The illustration is an example for explanation and may differ from the
actual item.
Hybrid system precautions
Take care when handling the hybrid system, as it is a high volt-
age system (about 650 V at maximum) as well as contains parts
that become extremely hot when the hybrid system is operating.
Obey the warning labels attached to the vehicle.
Warning label
Service plug
High voltage cables (orange)
Power control unit with DC/DC
converter
Hybrid battery (traction bat-
tery)Rear electric motor (traction
motor)
Front electric motor (traction
motor)
Air conditioning compressor1
2
3
4
5
6
7
8

871-2. Hybrid system
1
For safety and security
HIGHLANDER_HV_U (OM48F12U)
■If a warning light comes on, a warn ing message is displayed, or the 12-
volt battery is disconnected
The hybrid system may not start. In this case, try to start the system again. If
the “READY” indicator does not come on, contact your Toyota dealer.
■ When refueling, the fuel filler door may take a few moments to open
As part of emission system operation, it may take up to 10 seconds for the
fuel filler door to automatically release after the opener switch is pressed.
Before refueling is possible, a message will be shown on the multi-informa-
tion display. ( →P. 256)
■ Running out of fuel
When the vehicle has run out of fuel and the hybrid system cannot be started,
refuel the vehicle with at least enough gasoline to make the low fuel le\
vel
warning light ( →P. 568) go off. If there is only a small amount of fuel, the
hybrid system may not be able to start. (The standard amount of fuel is about
2.6 gal. [9.7 L, 2.1 Imp. gal.], when the vehicle is on a level surface. This
value may vary when the vehicle is on a slope. Add extra fuel when the vehi-
cle is inclined.)
■ Electromagnetic waves
●High voltage parts and cables on hybrid vehicles incorporate electromag-
netic shielding, and therefore emit approximately the same amount of elec-
tromagnetic waves as conventional gasoline powered vehicles or home
electronic appliances.
● Your vehicle may cause sound interference in some third party-produced
radio parts.
■ Hybrid battery (traction battery)
The hybrid battery (traction battery) has a limited service life. The lifespan of
the hybrid battery (traction battery) can change in accordance with driving
style and driving conditions.

881-2. Hybrid system
HIGHLANDER_HV_U (OM48F12U)
WARNING
■High voltage precautions
This vehicle has high voltage DC and AC systems as well as a 12-volt sys-
tem. DC and AC high voltage is very dangerous and can cause severe
burns and electric shock that may result in death or serious injury.
● Never touch, disassemble, remove or replace the high voltage parts,
cables or their connectors.
● The hybrid system will become hot after starting as the system uses high
voltage. Be careful of both the high voltage and the high temperature, and
always obey the warning labels attached to the vehicle.
●Never try to open the service plug
access hole located on the left-hand
side of the second seat base. The ser-
vice plug is used only when the vehicle
is serviced and is subject to high volt-
age.

901-2. Hybrid system
HIGHLANDER_HV_U (OM48F12U)
WARNING
■Hybrid battery (traction battery)
● Never resell, hand over or modify the hybrid battery. To prevent accidents,
hybrid batteries that have been removed from a disposed vehicle are col-
lected through your Toyota dealer. Do not dispose of the battery yourself.
Unless the battery is properly collected, the following may occur, resulting
in death or serious injury:
• The hybrid battery may be illegally disposed of or dumped, and it is haz-
ardous to the environment or someone may touch a high voltage part,
resulting in an electric shock.
• The hybrid battery is intended to be used exclusively with your hybrid
vehicle. If the hybrid battery is used outside of your vehicle or modified
in any way, accidents such as electric shock, heat generation, smoke
generation, an explosion and electrolyte leakage may occur.
When reselling or handing over your vehicle, the possibility of an accident
is extremely high because the person receiving the vehicle may not be
aware of these dangers.
● If your vehicle is disposed of without the hybrid battery having been
removed, there is a danger of serious electric shock if high voltage parts,
cables and their connectors are touched. In the event that your vehicle
must be disposed of, the hybrid battery must be disposed of by your
Toyota dealer or a qualified service shop. If the hybrid battery is not dis-
posed of properly, it may cause electric shock that can result in death or
serious injury.
NOTICE
■Hybrid battery (traction battery) air intake vents
● Do not place objects that will block the air intake vents. The hybrid battery
(traction battery) may overheat and be damaged.
● Clean the air intake vents regularly to prevent the hybrid battery (traction
battery) from overheating.
● Do not get water or foreign materials in the air intake vents as this may
cause a short circuit and damage the hybrid battery (traction battery).
● Do not carry large amounts of water such as water cooler bottles in the
vehicle. If water spills onto the hybrid battery (traction battery), the battery
may be damaged.

3374-6. Driving tips
4
Driving
HIGHLANDER_HV_U (OM48F12U)
●Use fluids that are appropriate to the prevailing outside tempera-
tures. • Engine oil
• Engine/power control unit coolant
• Washer fluid
● Have a service technician inspec t the condition of the 12-volt bat-
tery.
● Have the vehicle fitted with four snow tires or purchase a set of tire
chains for the front tires.
Ensure that all tires are the same size and brand, and that chains match
the size of the tires.
Winter driving tips
Carry out the necessary preparations and inspections before
driving the vehicle in winter. Al ways drive the vehicle in a man-
ner appropriate to the prevailing weather conditions.
Preparation for winter

3424-6. Driving tips
HIGHLANDER_HV_U (OM48F12U)
Your vehicle is not designed to be driven off-road. However, in the
event that off-road driving cannot be avoided, please observe the fol-
lowing precautions to help avoid the areas prohibited to vehicles.
● Drive your vehicle only in areas where off-road vehicles are permit-
ted to travel.
● Respect private property. Get owner’s permission before entering
private property.
● Do not enter areas that are clos ed. Honor gates, barriers and signs
that restrict travel.
● Stay on established roads. When c onditions are wet, driving tech-
niques should be changed or trav el delayed to prevent damage to
roads.
● Avoid driving on very steep, sli ppery roads and other surfaces,
such as sand, where the tires are li able to lose traction. Your vehi-
cle may not perform as well as conventional AWD on-road vehicles
on these surfaces.
■ Additional information for off-road driving
For owners in U.S. mainland, Hawaii and Puerto Rico:
To obtain additional information pertain ing to driving your vehicle off-road,
consult the following organizations.
● State and Local Parks and Recreation Departments
● State Motor Vehicle Bureau
● Recreational Vehicle Clubs
● U.S. Forest Service and Bureau of Land Management
Off-road driving