seats TOYOTA HIGHLANDER HYBRID 2021 Owners Manual (in English)

1
2
3
4
5
6
7
8
9
9
HIGHLANDER HV_U
Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt, SRS airbag and headlight aim instructions for
Canadian owners
IndexSearch by symptom
Search alphabetically

2
HIGHLANDER HV_UTABLE OF CONTENTS
For your information ........................
5
Reading this manual ...................... 10
How to search ................................ 11
Pictorial index ................................ 12
1-1. For safe use Before driving ........................ 24
For safe driving ..................... 25
Seat belts .............................. 27
SRS airbags .......................... 34
Front passenger occupant clas- sification system.................. 43
Exhaust gas precautions....... 48
1-2. Child safety Riding with children ............... 49
Child restraint systems .......... 50
1-3. Emergency assistance Safety Connect ..................... 65
1-4. Hybrid system Hybrid system features ......... 71
Hybrid system precautions .... 75
1-5. Theft deterrent system Immobilizer system ............... 79
Alarm ..................................... 81
2-1. Instrument cluster Warning lights and indicators............................................ 84
Gauges and meters .............. 89
Multi-information display (4.2-inch display)................. 92
Multi-information display (7-inch display)............................. 101
Head-up display ................. 112
Energy monitor/consumption screen .............................. 1173-1. Key information
Keys ................................... 128
3-2. Opening, closing and locking the doors
Side doors .......................... 131
Back door ........................... 135
Smart key system .............. 146
3-3. Adjusting the seats Front seats ......................... 153
Rear seats.......................... 154
Driving position memory .... 159
Head restraints................... 162
3-4. Adjusting the steering wheel and mirrors
Steering wheel ................... 165
Inside rear view mirror ....... 166
Digital Rearview Mirror....... 167
Outside rear view mirrors ... 177
3-5. Opening, closing the win- dows and moon roof
Power windows .................. 179
Moon roof ........................... 182
Panoramic moon roof......... 185
4-1. Before driving Driving the vehicle.............. 190
Cargo and luggage ............ 197
Vehicle load limits .............. 200
T ra

iler towing...................... 201
Dinghy towing .................... 212
4-2. Driving procedures Power (ignition) switch ....... 213
EV drive mode ................... 218
Hybrid transmission ........... 220
Turn signal lever................. 223
1For safety and security
2Vehicle status information
and indicators
3Before driving
4Driving

20Pictorial index
HIGHLANDER HV_U
■Interior
SRS airbags .................................................... ...................... P.34
Floor mats..................................................... ........................ P.24
Front seats .................................................... ...................... P.153
Rear seats ..................................................... ...................... P.154
Head restraints ................................................ ................... P.162
Seat belts ..................................................... ......................... P.27
Console box ....................................................................... P.366
Inside lock buttons ............................................ ................ P.134
Cup holders .................................................... .................... P.367
Assist grips ................................................... ..................... P.382
Rear seat entertainment system
*1, 2
*1
: If equipped
*2: Refer to “NAVIGATI ON AND MULTIMEDIA SYSTEM OWNER’S MAN-
UAL”.

261-1. For safe use
HIGHLANDER HV_U
Make sure that all occupants are
wearing their seat belts before
driving the vehicle. (P.27)
Use a child restraint system
appropriate for the child until the
child becomes large enough to properly wear the vehicle’s seat
belt. (
P.50)
Make sure that you can see
backward clearly by adjusting
the inside and outside rear view
mirrors properly. ( P.166, 167,
177)
WARNING
■For safe driving
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
●Do not adjust the position of the
driver’s seat while driving.
Doing so could cause the driver
to lose control of the vehicle.
●Do not place a cushion between
the driver or passenger and the
seatback. A cushion may pre-
vent correct pos ture from being
achieved, and reduce the effec-
tiveness of the seat belt and
head restraint.
●Do not place anything under the
front seats. Objects placed
under the front seats may
become jammed in the seat
tracks and stop the seat from
locking in place . This may lead
to an accident and the adjust-
ment mechanism may also be
damaged.
●Always observe the legal speed
limit when driving on public
roads.
●When driving over long dis-
tances, take regular breaks
before you start to feel tired.
Also, if you feel tired or sleepy
while driving, do not force your-
self to continue driving and take
a break immediately.
Correct use of the seat
belts
Adjusting the mirrors

271-1. For safe use
1
For safety and security
HIGHLANDER HV_U
Seat belts
Make sure that all occu-
pants are wearing their seat
belts before driving the
vehicle.
WARNING
Observe the following precautions
to reduce the risk of injury in the
event of sudden braking, sudden
swerving or an accident. Failure
to do so may cause death or seri-
ous injury.
■Wearing a seat belt
●Ensure that all passengers wear
a seat belt.
●Always wear a seat belt prop-
erly.
●Each seat belt should be used
by one person only. Do not use
a seat belt for more than one
person at once, including chil-
dren.
●Toyota recommends that chil-
dren be seated in the rear seat
and always use a seat belt
and/or an appropriate child
restraint system.
●To achieve a proper seating
position, do not recline the seat
more than necessary. The seat
belt is most effective when the
occupants are sitting up straight
and well back in the seats.
●Do not wear the shoulder belt
under your arm.
●Always wear your seat belt low
and snug across your hips.
■Pregnant women
Obtain medical advice and wear
the seat belt in the proper way.
(
P. 2 8 )
Women who are pregnant should
position the lap belt as low as
possible over the hips in the same
manner as other occupants,
extending the shoulder belt com-
pletely over the shoulder and
avoiding belt contact with the
rounding of the abdominal area.
If the seat belt is not worn prop-
erly, not only the pregnant
woman, but also the fetus could
suffer death or serious injury as a
result of sudden braking or a colli-
sion.
■People suffering illness
Obtain medical advice and wear
the seat belt in the proper way.
(
P. 2 8 )
■When children are in the vehi-
cle
P. 5 9
■Seat belt damage and wear
●Do not damage the seat belts
by allowing the belt, plate, or
buckle to be jammed in the
door.

311-1. For safe use
1
For safety and security
HIGHLANDER HV_Uing and stowing the seat belt.
3
Stow the plate and in
the holder on the roof.
In order to securely stow them,
firmly insert them as far as possi-
ble.
1Push the seat belt shoulder
anchor down while pressing
the release button .
2 Push the seat belt shoulder anchor up while pressing the
release button .
Move the height adjuster up and
down as needed until you hear a
click.
If the shoulder belt sits close to
a person’s neck, use the seat
belt comfort guide.
1
Pull the comfort guide from
the pocket.
2 Slide the belt past the slot of
the guide.
The elastic cord must be behind the
Adjusting the seat belt
shoulder anchor height
(front seats)
WARNING
■Adjustable shoulder anchor
Always make sure the shoulder
belt is positioned across the cen-
ter of your shoulder. The belt
should be kept away from your
neck, but not falling off your shoul-
der. Failure to do so could reduce
the amount of protection in an
accident and cause death or seri-
ous injuries in the event of a sud-
den stop, sudden swerve or
accident.
Seat belt comfort guide
(for the third center seat)

321-1. For safe use
HIGHLANDER HV_Useat belt.
3
Buckle the seat belt and posi-
tion it comfortably.
The pretensioners help the seat
belts to quickly restrain the
occupants by retracting the seat
belts when the vehicle is sub-
jected to certain types of severe
frontal or side collision or a vehi-
cle rollover.
The pretensioners do not activate
in the event of a minor frontal
impact, a minor side impact or a
rear impact.
■Replacing the belt after the pre-
tensioner has been activated
If the vehicle is involved in multiple
collisions, the pretensioner will acti-
vate for the first collision, but will not
activate for the second or subse-
quent collisions.
■PCS-linked seat belt preten-
sioner control
If the PCS (Pre-Collision System)
determines that the possibility of a
collision with a vehi cle is high, the
seat belt pretensioners will be pre-
WARNING
■Using a seat belt comfort
guide
Failure to obser ve the following
precautions could reduce the
effectiveness of the seat belt in an
accident, causing death or seri-
ous injury.
●Make sure the belt is not twisted
and that it lies flat. The elastic
cord must be behind the belt
and the guide must be on the
front.
●To reduce the chance of injury
in case of a sudden stop, sud-
den swerve or accident while
driving, remove and store the
comfort guide in its pocket when
it is not in use.
●Always make sure the shoulder
belt is positioned across the
center of the shoulder. The belt
should be kept away from the
neck, and should not fall off the
shoulder.
Seat belt pretensioners
(front seats)

351-1. For safe use
1
For safety and security
HIGHLANDER HV_U
SRS curtain shield airbags
• Can help protect primarily the head of occupants in the outer seats
• Can help prevent the occupants from being thrown from the vehi cle in the
event of vehicle rollover
■SRS airbag system components
Front passenger airbag
“PASS AIR BAG ON” and “PASS AIR BAG OFF” indicator lights
Front side airbags
Curtain shield airbags
Side impact sensors (rear)
SRS warning light
Front passenger occupant classification system (ECU and sen-
sors)
Driver airbag
Side impact sensors (front door)
Side impact sensors (front)
Seat belt pretensioners and force limiters
Seat cushion airbag
Driver’s seat position sensor
Driver’s knee airbag
Driver’s seat bel t buckle switch
Front impact sensors

361-1. For safe use
HIGHLANDER HV_U
Airbag sensor assembly
Your vehicle is equipped with ADVANCED AIRBAGS designed
based on the US motor vehicle safety standards (FMVSS208). The
airbag sensor assembly (ECU) cont rols airbag deployment based on
information obtained from the sensors etc. shown in the system
components diagram above. This in formation includes crash sever-
ity and occupant information. As the airbags deploy, a chemical
reaction in the inflators quickly fills the airbags with non-toxic gas to
help restrain the motion of the occupants.
■If the SRS airbags deploy
(inflate)
●Slight abrasions, burns, bruising
etc., may be sustained from SRS
airbags, due to the extremely high
speed deployment (inflation) by
hot gases.
●A loud noise and white powder will
be emitted.
●Parts of the airbag module (steer-
ing wheel hub, airbag cover and
inflator) as well as the front seats,
parts of the front and rear pillars,
and roof side rails, may be hot for
several minutes. T he airbag itself
may also be hot.
●The windshield may crack.
●The hybrid system will be stopped
and fuel supply to the engine will
be stopped. ( P. 7 8 )
●All of the doors will be unlocked.
( P.132)
●The brakes and st op lights will be
controlled automatically. ( P.326)
●The interior lights will turn on auto-
matically. ( P.364)
●The emergency flashers will turn
on automatically. ( P.458)
●For Safety Connect subscribers, if
any of the following situations
occur, the system is designed to
send an emergency call to the
response center, notifying them of
the vehicle’s location (without
needing to push the “SOS” button)
and an agent will attempt to speak with the occupants to ascertain
the level of emergency and assis-
tance required. If the occupants
are unable to communicate, the
agent automatically treats the call
as an emergency and helps to dis-
patch the necessary emergency
services. (
P. 6 5 )
• An SRS airbag is deployed.
• A seat belt pretensioner is acti- vated.
• The vehicle is involved in a severe rear-end collision.
■SRS airbag deployment condi-
tions (SRS front airbags)
●The SRS front airbags will deploy
in the event of an impact that
exceeds the set threshold level
(the level of forc e corresponding
to an approximately 12 - 18 mph
[20 - 30 km/h] frontal collision with
a fixed wall that does not move or
deform).
However, this threshold velocity will
be considerably higher in the follow-
ing situations:
• If the vehicle strikes an object, such as a parked vehicle or sign
pole, which can move or deform
on impact
• If the vehicle is involved in an underride collision, such as a colli-
sion in which the front of the vehi-
cle “underrides”, or goes under,
the bed of a truck
●Depending on the type of collision,
it is possible that only the seat belt
pretensioners and SRS seat cush-

391-1. For safe use
1
For safety and security
HIGHLANDER HV_U
●The pad section of the steering
wheel, dashboard near the front
passenger airbag or lower portion
of the instrument panel is
scratched, cracked, or otherwise
damaged.
●The front passenger’s seat cush-
ion surface is scratched, cracked,
or otherwise damaged.
●The surface of the seats with the
SRS side airbag is scratched,
cracked, or otherwise damaged.
●The portion of the front pillars, rear
pillars or roof side rail garnishes
(padding) containing the SRS cur-
tain shield airbags inside is scratched, cracked, or otherwise
damaged.
WARNING
■SRS airbag precautions
Observe the following precautions
regarding the SRS airbags.
Failure to do so may cause death
or serious injury.
●The driver and all passengers in
the vehicle must wear their seat
belts properly.
The SRS airbags are supple-
mental devices to be used with
the seat belts.
●The SRS driver airbag deploys
with considerable force, and
can cause death or serious
injury especially if the driver is
very close to the airbag. The
National Highway Traffic Safety
Administration (NHTSA)
advises:
Since the risk zone for the
driver’s airbag is the first 2 - 3
in. (50 - 75 mm) of inflation,
placing yourself 10 in. (250 mm)
from your driver airbag provides
you with a clear margin of
safety. This distance is mea-
sured from the c enter of the
steering wheel to your breast-
bone. If you sit less than 10 in.
(250 mm) away now, you can
change your driv ing position in
several ways:
• Move your seat to the rear as far as you can while still reach-
ing the pedals comfortably.