ESP TOYOTA HIGHLANDER HYBRID 2021 (in English) User Guide

671-3. Emergency assistance
1
For safety and security
HIGHLANDER HV_U
*: U.S. Patent No. 7,508,298 B2
Stolen Vehicle Location
Helps drivers in the event of vehicle
theft. ( P. 6 8 )
 Emergency Assistance Button
(“SOS”)
Connects drivers to response-cen-
ter support. ( P. 6 9 )
Enhanced Roadside Assis-
tance
Provides drivers various on-road
assistance. ( P. 6 9 )
After you have signed the
Telematics Subscription Service
Agreement and are enrolled,
you can begin receiving ser-
vices.
A variety of subscription terms
are available for purchase. Con-
tact your Toyota dealer, call the
following appropriate Customer
Experience Center or push the
“SOS” button in your vehicle for
further subscription details.
 The United States
1-800-331-4331
Canada
1-888-869-6828
Puerto Rico
1-877-855-8377
■Safety Connect Services Infor-
mation
●Phone calls using the vehicle’s
Bluetooth® technology will not be possible when Safety Connect is
active and in use.
●Safety Connect is available begin-
ning Fall 2009 on select Toyota
models (in the contiguous United
States only). Contact with the
Safety Connect response center
is dependent upon the telematics
device being in operative condi-
tion, cellular con
nection availabil-
ity, and GPS satellite signal
reception, which can limit the abil-
ity to reach the response center or
receive emergency service sup-
port. Enrollment and Telematics
Subscription Service Agreement
are required. A variety of subscrip-
tion terms are available; charges
vary by subscripti on term selected
and location.
●Automatic Collision Notification,
Emergency Assistance and Stolen
Vehicle Location are available in
the United States, including
Hawaii and Alaska, Puerto Rico
and Canada, and Enhanced
Roadside Assistance are avail-
able in the United States, Puerto
Rico and Canada.
●Automatic Collision Notification,
Emergency Assistance, Stolen
Vehicle and Enhanced Road
Assistance are not available in the
U.S. Virgin Islands.
For vehicles first sold in the U.S.
Virgin Islands, no Safety Connect
services will function in or outside
the U.S. Virgin Islands.
●Safety Connect services are not
subject to section 255 of the Tele-
communications Act and the
device is not TTY compatible.
■Languages
The Safety Connect response cen-
ter will offer support in multiple lan-
guages. The Safety Connect system
will offer voice prompts in English,
Spanish, and French. Please indi-
cate your language of choice when
enrolling.
Subscription

681-3. Emergency assistance
HIGHLANDER HV_U
■When contacting the response
center
You may be unable to contact the
response center if the network is
busy.
When the power switch is turned
to ON, the red indicator light
comes on for 2 seconds then
turns off. Afterward, the green
indicator light comes on, indicat-
ing that the service is active.
The following indicator light pat-
terns indicate specific system
usage conditions:
 Green indicator light on =
Active service
 Green indicator light flashing
= Safety Connect call in pro-
cess
 Red indicator light (except at
vehicle start-up) = System
malfunction (contact your Toy-
ota dealer)
 No indicator light (off) =
Safety Connect service not
active
■Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■Stolen Vehicle Location
If your vehicle is stolen, Safety
Connect can work with local
authorities to assist them in
locating and recovering the
vehicle. After filing a police
report, call the Customer Experi-
ence Center at 1-800-331-4331
in the United States,
1-877-855-8377 in Puerto Rico
or 1-888-869-6828 in Canada,
and follow the prompts for
Safety Connect to initiate this
service.
In addition to assisting law
enforcement with recovery of a
stolen vehicle, Safety-Con-
nect-equipped vehicle location
data may, under certain circum-
stances, be shared with third
parties to locate your vehicle.
Further information is available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Safety Connect LED light
Indicators
Safety Connect services

691-3. Emergency assistance
1
For safety and security
HIGHLANDER HV_U
■Emergency Assistance But-
ton (“SOS”)
In the event of an emergency on
the road, push the “SOS” button
to reach the Safety Connect
response center. The answer-
ing agent will determine your
vehicle’s location, assess the
emergency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa- tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a
low-power radio transmitter and
receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with sa fety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.
 ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
Safety information for
Safety Connect

912-1. Instrument cluster
2
Vehicle status information and indicators
HIGHLANDER HV_U• When the outside temperature
has changed suddenly (at the
entrance/exit of a garage, tunnel,
etc.)
●When “--” or “E” is displayed, the
system may be malfunctioning.
Take your vehicle to your Toyota
dealer.
■Liquid crystal display
Small spots or light spots may
appear on the display. This phenom-
enon is characteristic of liquid crys-
tal displays, and there is no problem
continuing to use the display.
■Customization
The meters can be customized on of the multi-information display.
(  P.99, 109)
■Display items
 Odometer
Displays the total distance the vehi-
cle has been driven.
Trip meter A/trip meter B
Displays the distance the vehicle
has been driven since the meter
was last reset. Trip meters A and B
can be used to record and display
different distances independently.
■Changing the display
Each time the “ODO TRIP”
switch is pressed, the displayed
item will be changed. When the
trip meter is displayed, pressing
and holding the switch will reset
the trip meter.
WARNING
■The information display at
low temperatures
Allow the interior of the vehicle to
warm up before using the liquid
crystal information display. At
extremely low temperatures, the
information display monitor may
respond slowly, and display
changes may be delayed.
For example, there is a lag
between the driver’s shifting and
the new gear number appearing
on the display. This lag could
cause the driver to downshift
again, causing rapid and exces-
sive engine braking and possibly
an accident resulting in death or
injury.
NOTICE
■To prevent damage to the
engine and its components
●Do not let the indicator needle
of the tachometer enter the red
zone, which indicates the maxi-
mum engine speed.
●The engine may be overheating
if the engine coolant tempera-
ture gauge is in the red zone
(H). In this case, immediately
stop the vehicle in a safe place,
and check the engine after it
has cooled completely.
(  P.504)
Odometer and trip meter
display

1012-1. Instrument cluster
2
Vehicle status information and indicators
HIGHLANDER HV_U
Select to display warning mes-
sages and measures to be
taken if a malfunction is
detected. (P.476)
Displays suggestions to the
driver in the following situations.
To select a response to a dis-
played suggestion, use the
meter control switches.
■Suggestion to turn off the
headlights
If the headlights are left on for a
certain amount of time after the
power switch has been turned
off, if the headlight switch is in
the “AUTO” position, a sugges-
tion message will be displayed
asking if you wish to turn the
headlights off.
To turn the headlights off, select
“Yes”.
If the driver's door is opened after
the power switch is turned off, this
suggestion message will not be dis-
played.
■Customization
Some functions can be customized.
(  P.530)
■Display
The multi-information display
presents the driver with a variety
of driving-related information.
Warning or suggestion/advice
pop-up displays are also dis-
played in certain situations.
■Menu icons
Select a menu icon to display its
content.
Warning message display
()
Suggestion function
Multi-infor mation dis-
play (7-inch display)
Display and menu icons
Driving information display
(  P.102)
Driving support system
information display
(  P.105)
Audio system-linked dis-
play ( P.106)
Vehicle information dis-
play ( P.106)
Settings display ( P.107)
Warning message display
(  P. 1 1 0 )

1102-1. Instrument cluster
HIGHLANDER HV_Usettings to the default setting.
■Vehicle functions and set-
tings that can be changed
 P.530
■Background color of the indica-
tor/shift position display area
The background color of the indica-
tor/shift position display area is
changed according to the driving
mode as follows ( P.322):
●Eco drive mode: Blue
●Sport mode: Red
■Suspension of the settings dis-
play
●Some settings cannot be changed
while driving. When changing set-
tings, park the vehicle in a safe
place.
●If a warning message is displayed,
operation of the settings display
will be suspended.
■Pop-up displays
Depending on the pop-up display,
the currently displayed item in the
message display area may be tem-
porarily not displayed. The item will
be displayed after the pop-up dis-
play is no longer displayed.
Select to display warning mes-
sages and measures to be
taken if a malfunction is
detected. ( P.476)
Displays suggestions to the
driver in the following situations.
To select a response to a dis-
played suggestion, use the
meter control switches.
■Suggestion to turn off the
headlights
If the headlights are left on for a
certain amount of time after the
power switch has been turned
off, if the headlight switch is in
the “AUTO” position, a sugges-
tion message will be displayed
asking if you wish to turn the
headlights off.
To turn the headlights off, select
“Yes”.
If the driver's door is opened after
the power switch is turned off, this
suggestion message will not be dis-
played.
WARNING
■Cautions during setting up
the display
As the hybrid system needs to be
operating during setting up the
display, ensure that the vehicle is
parked in a place with adequate
ventilation. In a closed area such
as a garage, exhaust gases
including harmful carbon monox-
ide (CO) may collect and enter
the vehicle. This may lead to
death or a serious health hazard.
NOTICE
■During setting up the display
To prevent 12-volt battery dis-
charge, ensure that the hybrid
system is operating while setting
up the display features.
Warning message display
()
Suggestion function

1132-1. Instrument cluster
2
Vehicle status information and indicators
HIGHLANDER HV_U
Driving assist system status display area (P.116)
Message display area ( P.116)
The following pop-up displays will be displayed in certain situations:
• Warning/message
• Hands-free system status
• Audio system operation status
■Head-up display will operate
when
The power switch is in ON.
■When using the head-up dis-
play
The head-up display may seem
dark or hard to see when viewed
through sunglasses, especially
polarized sunglasses. Adjust the
brightness of the head-up display or
remove your sunglasses.
■Outside temperature display
If the outside temperature becomes
approximately 37°F (3°C) or lower,
the low outside temperature indica-
tor will flash for 10 seconds then the
low outside temperature indicator
and outside temperature display will
turn off. The low outside tempera-
ture indicator will operate again if
the outside temperature becomes
approximately 41°F (5°C) or more
and then decreases to 37°F (3°C) or
lower.
WARNING
■Before using the head-up dis-
play
●Check that the position and
brightness of the head-up dis-
play image does not interfere
with safe driving. Incorrect
adjustment of the image’s posi-
tion or brightness may obstruct
the driver’s view and lead to an
accident, resulting in death or
serious injury.
●Do not continuously look at the
head-up display while driving as
you may fail to see pedestrians,
objects on the road, etc. ahead
of the vehicle.
NOTICE
■To prevent damage to compo-
nents
●Do not place any drinks near
the head-up display projector. If
the projector gets wet, electrical
malfunctions may result.
●Do not place anything on or put
stickers onto the head-up dis-
play projector. Doing so could
interrupt head-up display indica-
tions.
●Do not touch the inside of the
head-up display projector or
thrust sharp edges or the like
into the projector. Doing so
could cause mechanical mal-
functions.

1333-2. Opening, closing and locking the doors
3
Before driving
HIGHLANDER HV_U
■Conditions affecting the opera-
tion of the smart key system or
wireless remote control
 P. 1 4 7
■If the smart key system or the
wireless remote control does
not operate properly
Use the mechanical key to lock and
unlock the doors. ( P.496)
Replace the key battery with a new
one if it is depleted. ( P.444)
■If the 12-volt battery is dis-
charged
The doors cannot be locked and
unlocked using the smart key sys-
tem or wireless remote control. Lock
or unlock the doors using the
mechanical key. ( P.496)
■Rear seat reminder function
In order to remind you not to forget
luggage, etc. in the rear seat, when
the power switch is turned off after
any of the following conditions are
met, a buzzer will sound and a mes-
sage will be displayed on the
multi-information display for approx-
imately 6 seconds.
●The hybrid system is started
within 10 minutes after opening
and closing a rear door.
●A rear door has been opened and
closed after the hybrid system
was started.
However, if a rear door is opened
and then closed within approxi-
mately 2 seconds, the rear seat
reminder function may not operate.
The rear seat reminder function
determines that luggage, etc. has
been placed in a rear seat based on
opening and closing of a rear door.
Therefore, depending on the situa-
tion, the rear seat reminder function
may not operate and you may still
forget luggage, etc. in the rear seat,
or it may operate unnecessarily.
The rear seat reminder function can
be enabled/disabled. ( P.530)
■Customization
Some functions can be customized.
(  P.530)
WARNING
■To prevent an accident
Observe the following precautions
while driving the vehicle. Failure
to do so may result in a door
opening and an occupant falling
out, resulting in death or serious
injury.
●Ensure that all doors are prop-
erly closed and locked.
●Do not pull the inside handle of
the doors while driving.
Be especially care ful for the front
doors, as the doors may be
opened even if the inside lock but-
tons are in locked position.
●Set the rear door child-protector
locks when children are seated
in the rear seats.
■When opening or closing a
door
Check the surroundings of the
vehicle such as whether the vehi-
cle is on an incline, whether there
is enough space for a door to
open and whether a strong wind
is blowing. When opening or clos-
ing the door, hold the door handle
tightly to prepare for any unpre-
dictable movement.

1463-2. Opening, closing and locking the doors
HIGHLANDER HV_U
■Antenna locationAntennas outside the cabin
Antennas inside the cabin
Antenna outside the luggage
compartment
■Effective range (areas within
which the electronic key is
detected)When locking or unlocking the
doors
The system can be operated when
the electronic key is within about 2.3
ft. (0.7 m) of an outside front door
handle and back door. (Only the
doors detecting the key can be
operated.)
When starting the hybrid system
or changing power switch
modes
The system can be operated when
the electronic key is inside the vehi-
cle.
■Alarms and warning messages
A combination of exterior and inte-
rior alarms as well as warning mes-
sages shown on the
multi-information di splay are used to
prevent theft of the vehicle and acci-
dents resulting from erroneous
operation. Take appropriate mea-
sures in response to any warning
message on the multi-information
display. ( P.476)
When only an alarm sounds, cir-
cumstances and correction proce-
dures are as follows.
●When an exterior alarm sounds
once for 5 seconds
Smar t key system
The following operations
can be performed simply by
carrying the electronic key
on your person, for example
in your pocket. The driver
should always carry the
electronic key.
 Locks and unlocks the
doors ( P.131)
 Locks and unlocks the back
door ( P.136)
 Starts and stops the hybrid
system ( P.213)

1623-3. Adjusting the seats
HIGHLANDER HV_U
■Front seats
1 Up
Pull the head restraints up.
2Down
Push the head restraint down while
pressing the lock release button .
■Second seats
1 Up
Pull the head restraints up.
2Down
Push the head restraint down while
pressing the lock release button .
■Third center seat
1 Up
Pull the head restraints up.
2Down
Push the head restraint down while
pressing the lock release button .
■Adjusting the height of the head
restraints
Head restraints
Head restraints are provided
for all seats.
WARNING
■Head restraint precautions
Observe the following precautions
regarding the head restraints.
Failure to do so may result in
death or serious injury.
●Use the head restraints
designed for each respective
seat.
●Adjust the head restraints to the
correct position at all times.
●After adjusting the head
restraints, push down on them
and make sure they are locked
in position.
●Do not drive with the head
restraints removed.
Adjusting a head restraint