maintenance TOYOTA HIGHLANDER HYBRID 2023 Owners Manual

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HIGHLANDER HEV_U
Pictorial indexSearch by illustration
For safety
and securityMake sure to read through them
(Main topics: Child seat, theft deterrent system)
Vehicle status
information and
indicatorsReading driving-related information
(Main topics: Meters, multi-information display)
Before driving
Opening and closing the doors and windows,
adjustment before driving
(Main topics: Keys, doors, seats)
Driving
Operations and advice which are necessary for
driving
(Main topics: Starting hybrid system, refueling)
Interior featuresUsage of the interior features
(Main topics: Air conditioner, storage features)
Maintenance
and careCaring for your vehicle and maintenance
procedures
(Main topics: Interior and exterior, light bulbs)
When trouble
arisesWhat to do in case of malfunction and emergency
(Main topics: 12-volt battery discharge, flat tire)
Vehicle
specificationsVehicle specifications, customizable features
(Main topics: Fuel, oil, tire inflation pressure)
For ownersReporting safety defects for U.S. owners, and seat
belt, SRS airbag and headlight aim instructions for
Canadian owners
IndexSearch by symptom
Search alphabetically

3TABLE OF CONTENTS
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3
4
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9
10
Hybrid transmission............213
Turn signal lever................. 216
Parking brake ..................... 217
Brake Hold ......................... 220
4-3. Operating the lights and wip- ers
Headlight switch ................. 223
Automatic High Beam ........ 226
Fog light switch .................. 229
Windshield wipers and washer ......................................... 229
Rear windshield wiper and washer ............................. 232
4-4. Refueling Opening the fuel tank cap .. 234
4-5. Using the driving support sys- tems
Toyota Safety Sense 2.5 +......................................... 237
PCS (Pre-Collision System) ......................................... 242
LTA (Lane Tracing Assist)... 253
Dynamic radar cruise control with full-speed range ........ 263
RSA (Road Sign Assist) ..... 275
BSM (Blind Spot Monitor)... 278
Intuitive parking assist ........ 283
RCTA (Rear Cross Traffic Alert) function ............................ 291
PKSB (Parking Support Brake) ......................................... 297
Parking Support Brake function (static objects) .................. 304
Parking Support Brake function (rear-crossing vehicles).... 307
Driving mode select switch ......................................... 308
Trail Mode .......................... 309
Driving assist systems........ 311
4-6. Driving tips Hybrid Electric Vehicle driving tips ................................... 318Winter driving tips ..............
320
Utility vehicle precautions .. 323
5-1. Using the air conditioning system and defogger
Front automatic air conditioning
system ............................. 328
Rear automatic air conditioning system ............................. 337
Heated steering wheel/seat heaters/seat ventilators.... 341
5-2. Using the interior lights Interior lights list ................. 343
5-3. Using the storage features List of storage features ...... 346
Luggage compartment features ......................................... 350
5-4. Using the other interior fea- tures
Other interior features ........ 355
Garage door opener........... 370
6-1. Maintenance and care Cleaning and protecting the vehicle exterior................. 380
Cleaning and protecting the vehicle interi or.................. 38

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6-2. Maintenance Maintenance requirements......................................... 386
General maintenance......... 388
Emission inspection and mainte- nance (I/M) programs ...... 390
6-3. Do-it-yourself maintenance Do-it-yourself service precau-tions ................................. 392
Hood .................................. 394
5Interior features
6Maintenance and care

4TABLE OF CONTENTS
Positioning a floor jack .......395
Engine compartment .......... 396
12-volt battery .................... 402
Tires ................................... 404
Tire inflation pressure......... 415
Wheels ............................... 417
Air conditioning filter ........... 418
Cleaning the hybrid battery (trac- tion battery) air intake vents......................................... 420
Electronic key battery ......... 423
Checking and replacing fuses ......................................... 425
Headlight aim ..................... 427
Light bulbs .......................... 428
7-1. Essential information Emergency flashers ........... 438
If your vehicle has to be stopped in an emergency .............. 438
If the vehicle is submerged or water on the road is rising
......................................... 439
7-2. Steps to take in an emergency If your vehicle needs to be towed......................................... 441
If you think something is wrong ......................................... 443
If a warning light turns on or a warning buzzer sounds .... 445
If a warning message is dis- played .............................. 456
If you have a flat tire ........... 461
If the hybrid system will not start ......................................... 474
If you lose your keys .......... 475
If the fuel filler door cannot be opened ............................. 476
If the electronic key does not operate properly ............... 477If the 12-volt battery is dis-
charged ............................ 479
If your vehicle overheats .... 484
If the vehicle becomes stuck ......................................... 488
8-1. Specifications Maintenance data (fuel, oil level, etc.) .................................. 490
Fuel information ................. 498
Tire information .................. 500
8-2. Customization Customizable features ....... 510
8-3. Initialization Items to initialize ................ 523
9-1. For owners Reporting safety defects for U.S. owners ............................. 526
Reporting safety defects for Canadian owners ............. 526
Seat belt instructions for Cana- dian owners (in French) ... 527
SRS airbag instructions for Canadian owners (in French)
......................................... 528
Headlight aim instructions for Canadian owners (in French)......................................... 53
5
What to

do if... (Troubleshooting)
......................................... 538
Alphabetical Index.............. 541
7When trouble arises
8Vehicle specifications
9For owners
Index

711-4. Hybrid system
1
For safety and security
and you are unable to start the
hybrid system, contact your Toyota
dealer.
■Charging the 12-volt battery
 P. 4 7 9
■After the 12-volt battery has dis-
charged or when the terminal
has been removed and installed
during exchange, etc.
The gasoline engine may not stop
even if the vehicle is being driven by
the hybrid battery (traction battery).
If this continues for a few days, con-
tact your Toyota dealer.
■Sounds and vibrations specific
to a hybrid vehicle
There may be no engine sound or
vibration even though the vehicle is
able to move with the “READY” indi-
cator is illuminated. For safety, apply
the parking brake and make sure to
shift the shift lever to P when
parked.
The following sounds or vibrations
may occur when the hybrid system
is operating and are not a malfunc-
tion:
●Motor sounds may be heard from
the engine compartment.
●Sounds may be heard from the
hybrid battery (traction battery)
under the second seats when the
hybrid system starts or stops.
●Relay operating sounds such as a
snap or soft clank will be emitted
from the hybrid battery (traction
battery), under the second seats,
when the hybrid system is started
or stopped.
●Sounds from the hybrid system
may be heard when the back door
is open.
●Sounds may be heard from the
transmission when the gasoline
engine starts or stops, when driv-
ing at low speeds, or during idling.
●Engine sounds may be heard
when accelerating sharply.
●Sounds may be heard due to
regenerative braking when the
brake pedal is depressed or as
the accelerator pedal is released.
●Vibration may be felt when the
gasoline engine starts or stops.
●Cooling fan sounds may be heard
from the air intake vents under the
second seats.
■Maintenance, repair, recycling,
and disposal
Contact your Toyota dealer regard-
ing maintenance, repair, recycling
and disposal. Do n ot dispose of the
vehicle yourself.
When driving with the gasoline
engine stopped, a sound, which
changes in accordance with the
driving speed, will be played in
order to warn people nearby of
the vehicle’s approach. The
sound will stop when the vehicle
speed exceeds approximately
22 mph (35 km/h).
■Acoustic vehicle alerting sys-
tem
In the following cases, the acoustic
vehicle alerting system may be diffi-
cult for surrounding people to hear.
●In very noisy areas
●In the wind or the rain
Also, as the acoustic vehicle alerting
system is installed on the front of the
vehicle, it may be more difficult to
hear from the rear of the vehicle
compared to the front.
Acoustic vehicle alerting
system

771-5. Theft deterrent system
1
For safety and security
1-5.Theft deterrent system
Vehicles with 8-inch audio
system screen
Vehicles with 12.3-inch audio
system screen
The indicator light flashes after
the power switch has been
turned off to indicate that the
system is operating.
The indicator light stops flashing
after the power switch has been
turned to ACC or ON to indicate
that the system has been can-
celed.
■System maintenance
The vehicle has a mainte-
nance-free type immobilizer system.
■Conditions that may cause the
system to malfunction
●If the grip portion of the key is in
contact with a metallic object
●If the key is in close proximity to or
touching a key registered to the
security system (key with a built-in
transponder chip) of another vehi-
cle
Immobilizer system
The vehicle’s keys have
built-in transponder chips
that prevent the hybrid sys-
tem from starting if a key
has not been previously
registered in the vehicle’s
on-board computer.
Never leave the keys inside
the vehicle when you leave
the vehicle.
This system is designed to
help prevent vehicle theft
but does not guarantee
absolute security against all
vehicle thefts.
Operating the system
NOTICE
■To ensure the system oper-
ates correctly
Do not modify or remove the sys-
tem. If modified or removed, the
proper operation of the system
cannot be guaranteed.

781-5. Theft deterrent system
*: If equipped
■Items to check before lock-
ing the vehicle
To prevent unexpected trigger-
ing of the alarm and vehicle
theft, make sure of the following:
 Nobody is in the vehicle.
 The windows, moon roof (if
equipped) and panoramic
moon roof (if equipped) are
closed before the alarm is set.
 No valuables or other per-
sonal items are left in the
vehicle.
■Setting
Close the doors and hood, and
lock all the doors. The system will be set automatically after 30
seconds.
The security indicator changes from
being on to flashing when the sys-
tem is set.
Vehicles with 8-inch audio
system screen
Vehicles with 12.3-inch audio
system screen
■Canceling or stopping
Do one of the following to deac-
tivate or stop the alarms:
 Unlock the doors.
 Turn the power switch to ACC
or ON, or start the hybrid sys-
tem. (The alarm will be deacti-
vated or stopped after a few
seconds.)
■System maintenance
The vehicle has a mainte-
nance-free type alarm system.
Alarm*
The alarm uses light and
sound to give an alert when
an intrusion is detected.
The alarm is triggered in the
following situations when
the alarm is set:
 A locked door is unlocked or
opened in any way other
than using the entry func-
tion, wireless remote control
or mechanical key. (The
doors will lock again auto-
matically.)
 The hood is opened.
Setting/canceling/stop-
ping the alarm system

1042-1. Instrument cluster
“TPWS” (Tire Pressure Warn-
ing System) ( P.407)
• “Set Pressure” (tire pressure
warning system initialization)
Select to initialize the tire pressure
warning system.
• “Change Wheel” (register tire pressure warning system sensor
ID codes)
Select to register the ID codes of
the tire pressure s ensors to the tire
pressure warning system.
 “Rear Seat Reminder”
( P.129)
Select to enable/disable the rear
seat reminder.
“Scheduled Maintenance”
( P.387)
Select to reset the scheduled main-
tenance information (maintenance
required message and distance
until maintenance necessary) after
all maintenance is performed.
■ Meter settings
Press and hold to change
the settings of the following
items:
 Language
Select to change the language dis-
played.
Units
Select to change the units of mea-
sure displayed.
 EV indicator ( P.211)
Select to enable/disable the EV
indicator.
Speedometer display (digital
speed)
Select to enable/disable the speed-
ometer display.
Gadget content
Select to turn the display of a gad-
get.
Fuel economy type
Select to change the average fuel
consumption display and an item to
be displayed as gadget.
Pop-up display
Select to enable/disable pop-up
displays for each relevant system.
Multi-information display off
Displays a blank screen.
Default setting
Select to reset the meter display
settings to the default setting.
■Vehicle functions and set-
tings that can be changed
 P.510

1964-1. Before driving
●All trailer lights work as required
by law.
●All lights work each time you con-
nect them.
●The trailer ball is set at the proper
height for the coupler on the
trailer.
●The trailer is level when it is
hitched.
Do not drive if the trailer is not
level, and check for improper
tongue weight, overloading, worn
suspension, or other possible
causes.
●The trailer cargo is securely
loaded.
●The rear view mirrors conform to
all applicable federal, state/provin-
cial or local regu lations. If they do
not, install rear view mirrors
appropriate for towing purposes.
■Break-in schedule
If your vehicle is new or equipped
with any new power train compo-
nents (such as an engine, hybrid
transmission, rear differential or
wheel bearing), Toyota recommends
that you do not tow a trailer until the
vehicle has been driven for over 500
miles (800 km).
After the vehicle has been driven for
over 500 miles (800 km), you can
start towing. However, for the next
500 miles (800 km), drive the vehi-
cle at a speed of less than 50 mph
(80 km/h) when towing a trailer, and
avoid full throttle acceleration.
■Maintenance
●If you tow a trailer, your vehicle
will require more f requent mainte-
nance due to the additional load.
(See “Scheduled Maintenance
Guide” or “Owner’s Manual Sup-
plement”.)
●Retighten the fixing bolts of the
towing ball and bracket after
approximately 600 miles (1000
km) of trailer towing.
■If trailer sway occurs
One or more factors (crosswinds,
passing vehicles, rough roads, etc.)
can adversely affect handling of
your vehicle and trailer, causing
instability.
●If trailer swaying occurs:
• Firmly grip the steering wheel. Steer straight ahead.
Do not try to contr ol trailer sway-
ing by turning the steering wheel.
• Begin releasing the accelerator pedal immediately but very gradu-
ally to reduce speed.
Do not increase speed. Do not
apply vehicle brakes.
If you make no extreme correction
with the steering or brakes, your
vehicle and trailer should stabilize.
(if enabled, Trailer Sway Control can
also help to stabilize the vehicle and
trailer.)
●After the trailer swaying has
stopped:
• Stop in a safe place. Get all occu- pants out of the vehicle.
• Check the tires of the vehicle and the trailer.
• Check the load in the trailer.
Make sure the load has not
shifted.
Make sure the tongue weight is
appropriate, if possible.
• Check the load in the vehicle. Make sure the vehicle is not over-
loaded after occupants get in.
If you cannot find any problems, the
speed at which trailer swaying
occurred is beyond the limit of your
particular vehicle-trailer combina-
tion. Drive at a lower speed to pre-
vent instability. Remember that
swaying of the towing vehicle-trailer
increases as speed increases.

3254-6. Driving tips
4
Driving
NOTICE
■To prevent water damage
Take all necessary safety mea-
sures to ensure that water dam-
age to the hybrid battery (traction
battery), hybrid s ystem or other
components does not occur.
●Water entering the engine com-
partment may cause severe
damage to the hybrid system.
Water entering the interior may
cause the hybrid battery (trac-
tion battery) stowed under the
rear seats to short circuit.
●Water entering the hybrid trans-
mission will cause deterioration
in transmission quality. The mal-
function indicator may come on,
and the vehicle may not be driv-
able.
●Water can wash the grease
from wheel bearings, causing
rusting and premature failure,
and may also enter the hybrid
transmission case, reducing the
gear oil’s lubricating qualities.
■When you drive through
water
If driving through water, such as
when crossing shallow streams,
first check the depth of the water
and the bottom of the riverbed for
firmness. Drive slowly and avoid
deep water.
■Inspection after off-road driv-
ing
●Sand and mud that has accu-
mulated in bra ke drums and
around brake di scs may affect
braking efficiency and may
damage brake system compo-
nents.
●Always perform a maintenance
inspection aft er each day of
off-road driving that has taken
you through rough terrain, sand,
mud, or water. For scheduled
maintenance information, refer
to the “Scheduled Maintenance
Guide” or “Owner’s Manual
Supplement”.

379
6
6
Maintenance and care
Maintenance and care
.6-1. Maintenance and careCleaning and protecting the vehicle exterior .......... 380
Cleaning and protecting the vehicle interior ........... 383
6-2. Maintenance Maintenance requirements.................................. 386
General maintenance.. 388
Emission inspection and maintenance (I/M) pro-
grams ........................ 390
6-3. Do-it-yourself mainte- nance
Do-it-yourself service pre- cautions ..................... 392
Hood ........................... 394
Positioning a floor jack .................................. 395
Engine compartment ... 396
12-volt battery ............. 402
Tires ............................ 404
Tire inflation pressure.. 415
Wheels ......... ...............417
Air conditioning filter .... 418
Cleaning the hybrid battery (traction battery) air intake
vents.......................... 420
Electronic key battery.. 423
Checking and replacing fuses.......................... 425
Headlight aim .............. 427Light bulbs ...................
428