service TOYOTA PRIUS PHV 2012 Owners Manual

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4-1. Maintenance and careCleaning and protecting the vehicle exterior............ 424
Cleaning and protecting the vehicle interior............. 428
4-2. Maintenance Maintenance requirements ..................... 431
General maintenance.......... 434
Emission inspection and maintenance (I/M)
programs........................... 438
4-3. Do-it-yourself maintenance Do-it-yourself service precautions ....................... 439
Hood ................................... 442
Positioning a floor jack ........ 445
Replacing the tire ................ 448
Engine compartment ........... 459
12-volt battery ..................... 471
Tires .................................... 476
Tire inflation pressure ......... 486
Wheels ................................ 490
Electronic key battery.......... 493
Checking and replacing fuses ................................. 495
Light bulbs........................... 507 5-1. Essential information
Emergency flashers............ 524
If your vehicle needs to be towed................................ 525
If you think something is wrong ............................... 532
5-2. Steps to take in an emergency If a warning light turns on or a warning buzzer
sounds.............................. 533
If a warning message is displayed .......................... 546
If you have a flat tire ........... 566
If the hybrid system will not start .................................. 588
If you lose your keys........... 590
If the electronic key does not operate properly ......... 591
If the 12-volt battery is discharged........................ 594
If your vehicle overheats .... 600
If the vehicle becomes stuck ................................. 605
If your vehicle has to be stopped in an
emergency ....................... 607
4Maintenance and care5When trouble arises

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PRIUS PHV_OM_OM47818U_(U)
Vehicle data recordings
Your Toyota is equipped with several sophisticated computers that will record
certain data, such as:
• Engine speed
• Electric motor speed (traction motor speed)
• Accelerator status
• Brake status
• Vehicle speed
• Shift position
• Hybrid battery (traction battery) status
The recorded data varies according to the vehicle grade level and options
with which it is equipped. Furthermore, these computers do not record con-
versations, sounds or pictures.
●Data usage
Toyota may use the data recorded in these computers to diagnose malfunc-
tions, conduct research and development, and improve quality.
Toyota will not disclose the recorded data to a third party except:
• With the consent of the vehicle owner or with the consent of the lessee if the vehicle is leased
• In response to an official request by the police, a court of law or a govern- ment agency
• For use by Toyota in a lawsuit
• For research purposes where the data is not tied to a specific vehicle or vehicle owner
● Usage of data collected through Safety Connect (U.S. mainland only)
If your Toyota has Safety Connect and if you have subscribed to those ser-
vices, please refer to the Safety Connect Telematics Subscription Service
Agreement for information on data collected and its usage.

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PRIUS PHV_OM_OM47818U_(U)
●Disclosure of the EDR data
Toyota will not disclose the data recorded in an EDR to a third party except
when:
• An agreement from the vehicle’s owner (or the lessee for a leased vehicle) is obtained
• In response to an official request by the police, a court of law or a govern- ment agency
• For use by Toyota in a lawsuit
However, if necessary, Toyota may:
• Use the data for research on vehicle safety performance
• Disclose the data to a third party for research purposes without disclosing information about the specific vehicle or vehicle owner
Scrapping of your Toyota
The SRS airbag and seat belt pretensioner devices in your Toyota contain
explosive chemicals. If the vehicle is scrapped with the airbags and seat belt
pretensioners left as they are, this may cause an accident such as fire. Be
sure to have the systems of the SRS airbag and seat belt pretensioner
removed and disposed of by a qualified service shop or by your Toyota
dealer before you scrap your vehicle.
Perchlorate Material
Special handling may apply,
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Your vehicle has components that may contain perchlorate. These compo-
nents may include airbag, seat belt pretensioners, and wireless remote con-
trol batteries.

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PRIUS PHV_OM_OM47818U_(U)
CAUTION
■Hybrid battery (traction battery)
Never resell, hand over or modify the hybrid battery (traction battery). To pre-
vent accidents, hybrid batteries (traction batteries) that have been removed
from a disposed vehicle are collected through Toyota dealers. Do not dis-
pose of the battery yourself.
Unless the battery is properly collected, the following may occur, resulting in
death or serious injury:
• The hybrid battery (traction battery) may be illegally disposed of or
dumped, and someone may touch a high voltage part, resulting in an
electric shock.
• The hybrid battery (traction battery) is intended to be used exclusively with your hybrid vehicle. If the hybrid battery (traction battery) is used
outside of your vehicle or modified in any way, accidents such as electric
shock, heat generation, smoke generation, an explosion and electrolyte
leakage may occur.
When reselling or handing over your vehicle, the possibility of an accident is
extremely high because the person receiving the vehicle may not be aware
of these dangers.
■ Disposal of the hybrid battery (traction battery)
If your vehicle is disposed of without the hybrid battery (traction battery) hav-
ing been removed, there is a danger of serious electric shock if high voltage
parts, cables and their connectors are touched. In the event that your vehicle
must be disposed of, the hybrid battery (traction battery) must be disposed
of by your Toyota dealer or a qualified service shop. If the hybrid battery
(traction battery) is not disposed of properly, it may cause electric shock that
can result in death or serious injury.

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1-1. Plug-in hybrid system
PRIUS PHV_OM_OM47818U_(U)
Plug-in hybrid system precautions
Take care when handling the hybrid system, as it contains a high
voltage system (about 650V at maximum) as well as parts that
become extremely hot when the hybrid system is operating. Obey
the caution labels attached to the vehicle.
Service plug
Caution label
Power control unit and DC/
DC converter
Electric motor (traction
motor)Air conditioning compressor
High voltage cables (orange)
Battery charger
Hybrid battery (traction bat-
tery)
Charging inlet

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1-1. Plug-in hybrid system
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Before driving
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■
Electromagnetic waves
● High voltage parts and cables on the hybrid vehicles incorporate electro-
magnetic shielding, and therefore emit approximately the same amount
of electromagnetic waves as conventional gasoline powered vehicles or
home electronic appliances.
● Your vehicle may cause sound interference in some third party-produced
radio parts.
■ Hybrid battery (traction battery) (lithium-ion battery)
The hybrid battery (traction battery) has a limited service life.
The hybrid battery (traction battery) capacity (the ability to hold a charge)
reduces with time and use in the same way as other rechargeable batteries.
The extent at which capacity reduces changes drastically depending on the
environment (ambient temperature, etc.) and usage conditions, such as \
how
the vehicle is driven and how the hybrid battery (traction battery) is charged.
This is a natural characteristic of lithium-ion batteries, and is not a malfunc-
tion. Also, even though the EV driving range decreases when the hybrid bat-
tery (traction battery) capacity reduces, vehicle performance does not
significantly become worse.
In order to reduce the possibility of the capacity reducing, follow the direc-
tions listed on P. 93, “Capacity reduction of the hybrid battery (traction bat-
tery)”.

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PRIUS PHV_OM_OM47818U_(U)
CAUTION
■High voltage precautions
The vehicle has high voltage DC and AC systems as well as a 12-volt sys-
tem. DC and AC high voltage is very dangerous and can cause severe burns
and electric shock that may result in death or serious injury.
● Never touch, disassemble, remove or replace the high voltage parts,
cables or their connectors.
● The hybrid system will become hot after starting as the system uses high
voltage. Be careful of both the high voltage and the high temperature, and
always obey the caution labels attached to the vehicle.
●Never try to open the service plug
access hole located in the luggage
compartment. The service plug is used
only when the vehicle is serviced and is
subject to high voltage.

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1-1. Plug-in hybrid system
PRIUS PHV_OM_OM47818U_(U)
Plug-in Hybrid Applications
Plug-in Hybrid Applications operationThe following functions can be us ed with the navigation system.
● Download of nearby charging stat ions to the map screen (Type A)
● View list of nearby charging stations and corresponding charging
station information (such as voltage supported) (Type B)
The function of Type B is a function added to Entune.
For details about the function, re fer to http://www.toyota.com/entune/
.
Plug-in Hybrid Applications is a service for plug-in hybrid vehicles.
These are added to the Safety Connect and Entune products.
The contents provide charge su pport, comfort support and drive
support via the vehicle’s navigati on system and the owner’s Smart-
phone.
Both of the following accounts are required for the services.
● Active Safety Connect account
● Active Toyota Entune account
For Safety Connect and Entune, refer to the following page.

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1-9. Safety information
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Before driving
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Your vehicle is equipped with
ADVANCED AIRBAGS designed based
on the US motor vehicle safety standards (FMVSS208). The airbag
sensor assembly (ECU) controls ai rbag deployment based on infor-
mation obtained from the sensors etc. shown in the system compo-
nents diagram above. This inform ation includes crash severity and
occupant information. As the air bags deploy, a chemical reaction in
the inflators quickly fills the airbags with nontoxic gas to help restrain
the motion of the occupants.
■ If the SRS airbags deploy (inflate)
● Bruising and slight abrasions may result from contact with a deploying
(inflating) SRS airbag.
● A loud noise and white powder will be emitted.
● Parts of the airbag module (steering wheel hub, airbag cover and inflator)
as well as the front seats, parts of the front and rear pillars, and roof side
rails, may be hot for several minutes. The airbag itself may also be hot.
● The windshield may crack.
● For Safety Connect subscribers, if the SRS airbags deploy or in the event
of a severe rear-end collision, the system is designed to send an emer-
gency call to the response center, notifying them of the vehicle’s location
(without needing to push the “SOS” button) and an agent will attempt to
speak with the occupants to ascertain the level of emergency and assis-
tance required. If the occupants are unable to communicate, the agent
automatically treats the call as an emergency and helps to dispatch the
necessary emergency services. ( P. 415)

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2-5. Driving information
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When driving
Winter driving tips
Carry out the necessary preparations and inspections before driving
the vehicle in winter. Always drive the vehicle in a manner appropri-
ate to the prevailing weather conditions.
■ Pre-winter preparations
●Use fluids that are appropriate to the prevailing outside tem-
peratures.
• Engine oil
• Engine/power control unit coolant
• Washer fluid
● Have a service technician inspec t the condition of the 12-volt
battery.
● Have the vehicle fitted with four snow tires or purchase a set
of tire chains for the front tires.
Ensure that all tires are the same size and brand, and that chains
match the size of the tires.