key TOYOTA PRIUS PLUG-IN HYBRID 2021 Workshop Manual

6177-1. Maintenance and care
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
7
Maintenance and care
■Note for a smart entry & start system
If the door handle becomes wet while the electronic key is within the effective
range, the door may lock and unlock repeatedly. In that case, follow the fol-
lowing correction procedures to wash the vehicle:
●Place the key in a position 2 m (6 ft.) or more separate from the vehicle
while the vehicle is being washed. (Take care to ensure that the key is not
stolen.)
●Set the electronic key to battery-saving mode to disable the smart entry &
start system. (P. 295)
■Wheels and wheel ornaments
●Remove any dirt immediately by using a neutral detergent.
●Wash detergent off with water immediately after use.
●To protect the paint from damage, make sure to observe the following pre-
cautions.
• Do not use acidic, alkaline or abrasive detergent
• Do not use hard brushes
• Do not use detergent on the wheels when they are hot, such as after driv-
ing or parking in hot weather
■Bumpers
Do not scrub with abrasive cleaners.
■Front side windows water-repellent coating
The following precautions can extend the effectiveness of the water-repellent
coating.
●Remove any dirt, etc. from the front side windows regularly.
●Do not allow dirt and dust to accumulate on the windows for a long period.
Clean the windows with a soft, damp cloth as soon as possible.
●Do not use wax or glass cleaners that contain abrasives when cleaning the
windows.
●Do not use any metallic objects to remove condensation build up.
■Plated portions
If dirt cannot be removed, clean the parts as follows:
●Use a soft cloth dampened with an approximately 5% solution of neutral
detergent and water to clean the dirt off.
●Wipe the surface with a dry, soft cloth to remove any remaining moisture.
●To remove oily deposits, use alcohol wet wipes or a similar product.

6457-3. Do-it-yourself maintenance
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
7
Maintenance and care
■ When opening the cover of the positive (+) battery terminal
■ Before recharging
When recharging, the 12-volt battery produces hydrogen gas which is flam-
mable and explosive. Therefore, obser ve the following precautions before
recharging:
● If recharging with the 12-volt battery installed on the vehicle, be sure to dis-
connect the ground cable.
● Make sure the power switch on the charger is off when connecting and dis-
connecting the charger cables to the 12-volt battery.
■ After recharging/reconnecting the 12-volt battery
● Unlocking the doors using the smart entry & start system may not be possi-
ble immediately after reconnecting the 12-volt battery. If this happens, use
the wireless remote control or the mechanical key to lock/unlock the doors.
● Start the hybrid system with the power switch in ACCESSORY mode. The
hybrid system may not start with the power switch turned off. However, the
hybrid system will operate normally from the second attempt.
● The power switch mode is recorded by the vehicle. If the 12-volt battery is
reconnected, the vehicle will return the power switch mode to the status it
was in before the 12-volt battery was disconnected. Make sure to turn off
the power before disconnect the 12-volt battery. Take extra care when con-
necting the 12-volt battery if the power switch mode prior to discharge is
unknown.
If the system will not start even after multiple attempts at all methods above,
contact any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer.
While pushing the portion shown in the
illustration from both sides, lift the end of
the cover up.

6887-3. Do-it-yourself maintenance
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
Electronic key batter y
●Flathead screwdriver
●Lithium battery CR2032
Release the lock and take out
the mechanical key.
Remove the cover.
Use a screwdriver of an appropri-
ate size. Forcedly prying may
cause the cover damaged.
To prevent damage to the key,
cover the tip of the screwdriver with
a rag.
Replace the battery with a new one if it is depleted.
You will need the following items:
Replacing the battery
1
2

6897-3. Do-it-yourself maintenance
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
7
Maintenance and care
Remove the depleted battery.
When removing the cover, if the
battery cannot be seen due to the
electronic key module attaching to
the upper cover, remove the elec-
tronic key module from the cover
so that the battery is visible as
shown in the illustration.
When removing the battery, use a
screwdriver of an appropriate size.
Insert a new battery with the “+” terminal facing up.
When installing, reverse the steps listed.
■Use a CR2032 lithium battery
●Batteries can be purchased at any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer, local electrical appliance shops
or camera stores.
●Replace only with the same or equivalent type recommended by the manu-
facturer.
●Dispose of used batteries according to the local laws.
■If the electronic key battery is depleted
The following symptoms may occur:
●The smart entry & start system and wireless remote control will not function
properly.
●The operational range will be reduced.
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4

6907-3. Do-it-yourself maintenance
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
WARNING
■Battery precautions
Observe the following precautions.
Failure to do so may result in death or serious injury.
● Do not swallow the battery. Doing so may cause chemical burns.
● A coin battery or button battery is used in the electronic key. If a battery is
swallowed, it may cause severe chemical burns in as little as 2 hours and
may result in death or serious injury.
● Keep away new and removed batteries from children.
● If the cover cannot be firmly closed, stop using the electronic key and stow
the key in the place where children cannot reach, and then contact any
authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer as soon as possible.
● If you accidentally swallow a battery or put a battery into a part of your
body, get emergency medical attention immediately.
■ To prevent battery explosion or leakage of flammable liquid or gas
● Replace the battery with a new battery of the same type. If a wrong type of
battery is used, it may explode.
● Do not expose batteries to extremely low pressure due to high altitude or
extremely high temperatures.
● Do not burn, break or cut a battery.
■ Certification for the smart entry & start system
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT
TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
NOTICE
■ For normal operation after replacing the battery
Observe the following precautions to prevent accidents:
● Always work with dry hands.
Moisture may cause the battery to rust.
● Do not touch or move any other component inside the remote control.
● Do not bend either of the battery terminals.

703
8When trouble arises
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
8-1. Essential information
Emergency flashers ........... 704
If your vehicle has to
be stopped in an
emergency ....................... 705
If the vehicle is trapped in
rising water ...................... 706
8-2. Steps to take in an
emergency
If your vehicle needs
to be towed ...................... 707
If you think something is
wrong ............................... 713
If a warning light turns on
or a warning buzzer
sounds ............................. 714
If a warning message is
displayed ......................... 723
If you have a flat tire .......... 731
If the hybrid system will
not start............................ 749
If the electronic key does
not operate properly ........ 751
If the 12-volt battery is
discharged ....................... 755
If your vehicle
overheats ......................... 761
If the vehicle becomes
stuck ................................ 766

7498-2. Steps to take in an emergency
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
8
When trouble arises
If the hybrid system will not start
One of the following may be the cause of the problem:
● The charging cable may be attached to the vehicle. (P. 165)
● The electronic key may not be functioning properly.* (P. 751)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle. ( P. 1 1 0 )
● There may be a malfunction in the immobilizer system.* (P. 7 4 )
● There may be a malfunction in the shift control system.*
( P. 376, 729)
● The hybrid system may be malfunctioning due to an electrical prob-
lem such as electronic key battery depletion or a blown fuse. How-
ever, depending on the type of malfunction, an interim measure is
available to start the hybrid system. ( P. 750)
● There is a possibility that the temperature of the hybrid battery
(traction battery) is extremely low (approximately below -30 C
[-22 F]). (P. 110, 375)
*: It may not be possible to shift the shift position other than P.
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. (P. 755)
● The 12-volt battery terminal connections may be loose or corroded.
( P. 644)
Reasons for the hybrid system not starting vary depending on
the situation. Check the following and perform the appropriate
procedure:
The hybrid system will not start even though the correct starting
procedure is being followed. ( P. 373)
The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume.

7518-2. Steps to take in an emergency
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
8
When trouble arises
If the electronic key does not operate
properly
Use the mechanical key ( P. 279) in order to perform the following
operations:
Locks all the doors
Closes the windows (turn and
hold)*
Unlocks all the doors
Opens the windows (turn and
hold)*
*: This setting must be customized at
any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer. ( P. 782)
If communication between the electronic key and vehicle is inter-
rupted ( P. 296) or the electronic key cannot be used because the
battery is depleted, the smart entry & start system and wireless
remote control cannot be used. In such cases, the doors can be
opened and the hybrid system can be started by following the pro-
cedure below.
Locking and unlocking the doors
1
2
3
4

7528-2. Steps to take in an emergency
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
Depress the brake pedal.
Touch the Toyota emblem side
of the electronic key to the
power switch.
When the electronic key is
detected, a buzzer sounds and the
power switch will turn to ON mode.
When the smart entry & start sys-
tem is deactivated in customization
setting, the power switch will turn
to ACCESSORY mode.
Firmly depress the brake pedal
and check that is shown
on the multi-information display.
Press the power switch.
In the event that the hybrid system still cannot be operated, contact
any authorized Toyota retailer or Toyota authorized repairer, or any
reliable repairer.
Starting the hybrid system
1
2
IO82PH053
3
4

7538-2. Steps to take in an emergency
Prius Plug-in Hybrid_OM_OM47D72E_(EE)
8
When trouble arises
■Locking the charging port lid
Close the charging port lid. ( P. 122)
Lock the doors using the mechanical key. ( P. 751)
The charging port lid can be locked if the steps and are performed
in reverse.
■Unlocking the charging port lid
Unlock the doors using the mechanical key. ( P. 751)
Open the charging port lid. ( P. 122)
Unlock the doors using the mechanical key. ( P. 751)
Push the charging connector lock switch. ( P. 169)
The charging connector will be unlocked.
Locking and unlocking the charging port lid
Unlocking the charging connector
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2
12
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2
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2