emission TOYOTA RAV4 2014 XA40 / 4.G Warranty And Maintenance Guide

MANUFACTURER’S
WARRANTY COVERAGE
1) For three years or 50,000 miles,
whichever occurs first:
– If your vehicle fails a smog-check
test, all necessary repairs and
adjustments will be made by Toyota
to ensure that your vehicle passes
the test. This is your Emission
Control System PERFORMANCE
WARRANTY.
– If an emissions-related part listed
on pages 18–19 is defective, the
part will be repaired or replaced by
Toyota. This is your SHORT-TERM
Emission Control System DEFECT
WARRANTY. Specific components
may have longer coverage under the
terms of the Powertrain Warranty.
2) For seven years or 70,000 miles,
whichever occurs first:
– If an emissions-related part listed
on page 25 is defective, the part will
be repaired or replaced by Toyota.
This is your LONG-TERM Emission
Control System DEFECT
WARRANTY.
OWNER’S WARRANTY
RESPONSIBILITIES
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manualand this booklet. Toyota
recommends that you retain all receipts
covering maintenance on your vehicle, but
Toyota cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your
vehicle to a Toyota dealership as soon as
a problem exists. The warranty repairs
should be completed in a reasonable
amount of time, not to exceed 30 days.
You should also be aware that Toyota may
deny you warranty coverage if your vehicle
or a part has failed due to abuse, neglect,
improper maintenance or unapproved
modifications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact the Toyota Customer
Experience Center at (800) 331-4331 or
the California Air Resources Board, Mobile
Source Control Division, at 9528 Telstar
Avenue, P.O. Box 8001, El Monte, CA
91734-8001.
California Emission Control Warranty
WARRANTY
24Your Warranties in Detail

WHAT IS NOT COVERED
These warranty obligations do not apply to
failures or noncompliance caused by:
•The use of replacement parts not
certified in accordance with
aftermarket parts certification
regulations.
•The use of replacement parts not
equivalent in quality or design to
original equipment parts.
Provisions under the “What Is Not
Covered” section of the New Vehicle
Limited Warranty also apply to this
warranty.
PARTS LIST: LONG-TERM
EMISSION DEFECT
WARRANTY
The parts listed here are covered for seven
years or 70,000 miles from the vehicle’s
in-service date, whichever occurs first.
Air/Fuel Metering System
•Engine control computer (engine
control module)
•Fuel pump
•Throttle body
Air Induction System
•Intake manifold and intake air surge
tank
Catalyst System
•Exhaust front pipe (including catalytic
converter)
•Exhaust manifold (including manifold
converter)
Evaporative Control System
•Charcoal canister
•Fuel tank
Ignition System
•Knock sensor
Other Parts Used in Above
Systems
•Transmission solenoid
California Emission Control Warranty
WARRANTY
Your Warranties in Detail25

MAINTENANCE
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manualand this booklet. Toyota
will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. However,
any failure or noncompliance caused by
lack of maintenance is not covered by this
warranty.
When maintenance and repairs are paid
for by you, these services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely
because you used a service provider
other than a Toyota dealership for
maintenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
REPLACEMENT PARTS
To ensure optimum performance and
maintain the quality built into your
vehicle’s emission control systems, Toyota
recommends the use of Genuine Toyota
Parts when servicing or repairing the
systems.
Warranty coverage is not dependent
upon the use of any particular brand of
replacement parts and you may elect to
use non-Genuine Toyota Parts for
maintenance and repairs. However, use
of replacement parts that are not
equivalent in quality to Genuine Toyota
Parts may impair the effectiveness of the
emission control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Genuine Toyota
Parts, you must follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Genuine Toyota Parts.
California Emission Control Warranty
WARRANTY
26Your Warranties in Detail

IF YOUR VEHICLE FAILS A
SMOG-CHECK TEST
If your vehicle fails a smog-check test,
you may make a claim under the Emission
Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership
and present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 32, “Obtaining Warranty Service.”
REPAIR DELAYS
If a Toyota dealership is unable to
complete repairs on your vehicle within
30 days, you may have the repairs made
under Toyota’s provisions for emergency
warranty repairs. See page 32 for details.
California Emission Control Warranty
WARRANTY
Your Warranties in Detail27

IF YOU HAVE QUESTIONS
If you have questions or concerns about
your vehicle’s California emission warranty
coverage, please follow the steps
described under “If You Need Assistance”
on pages 5. You may also request
information from or report complaints to:
California Air Resources Board
Mobile Source Control Division
9528 Telstar Avenue
P.O. Box 8001
El Monte, CA 91734-8001
(800) 242-4450
California Emission Control Warranty
WARRANTY
28Your Warranties in Detail

120,000 miles or 144 months
Check installation of driver’s floor matInspect and adjust all fluid levelsInspect wiper bladesReplace cabin air filterReplace engine air filterReplace engine oil and oil filter1
Replace spark plugs3
Rotate tires
Inspect the following:
__ Automatic transmission fluid __ Ball joints and dust covers__ Brake lines and hoses__ Brake linings/drums and brakepads/discs4
__ Drive belts__ Drive shaft boots__ Engine coolant5
__ Exhaust pipes and mountings__ Front differential oil
__ Fuel lines and connections, fuel tank band and fuel tank vapor vent systemhoses__ Fuel tank cap gasket__ Radiator and condenser__ Rear differential oil (4WD)__ Steering gear box__ Steering linkage and boots__ Transfer case oil (4WD)
Additional Maintenance Items for Special Operating Conditions2
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading6:Replace automatic transmission fluidReplace front differential oilReplace rear differential oil (4WD)Replace transfer case oil (4WD)Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
DAT E:
MILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the multi-information display after maintenance at every 5,000 miles.2Perform these service items only if you drive primarily under the conditions indicated.3Maintenance services of spark plugs are required under the terms of the Emissions Control Warranty. For 2GR-FEengines, it is imperative to use the Denso-manufactured spark plug FK20HR11 or equivalent, which enables fullengine performance.4Inspect thickness measurement and disc runout.5Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for moreinformation.6Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log
MAINTENANCE
Maintenance Log53