TOYOTA RAV4 HYBRID 2019 Warranties & Maintenance Guides (in English)

29Your Warranties in Detail
WARR ANT Y

REPAIR DELAYS
If a Toyota dealership is unable to
complete repairs on your vehicle within
30 days, you may have the repairs made
under Toyota’s provisions for emergency
warranty repairs. See page 33 for details.

IF YOU HAVE QUESTIONS
If you have questions or concerns
about your vehicle’s California emission
warranty coverage, please follow the steps
described under “If You Need Assistance”
on page 5. You may also request information
from or report complaints to:
California Air Resources Board
Mobile Source Control Division
9528 Telstar Avenue
Suite 4
El Monte, CA 91731
(800) 242-4450
TIRE LIMITED WARRANTY

30Your Warranties in Detail
WARR ANT Y
TIRE LIMITED WARRANTY


OBTAINING
WARRANTY SERVICE
The tires that come as original equipment
on your vehicle are warranted by their
manufacturer and not Toyota. A separate
warranty statement for the tires is in your
glove box.
To obtain service for a tire defect, take
the tire to an authorized dealer of the tire
manufacturer. (Refer to your local phone
directory for dealer locations.) Your
Toyota dealer may also be able to assist
you in obtaining warranty service from
the manufacturer.
For additional warranty information
or service assistance, contact the tire
manufacturer directly.


ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
American Kenda Rubber
7095 Americana Parkway
Reynoldsburg, OH 43068
(866) 536-3287
Bridgestone/Firestone
535 Marriott Drive
Nashville, TN 37214
Bridgestone: (800) 847-3272
Firestone: (800) 356-4644
Continental Tire of North America
1800 Continental Blvd.
Charlotte, NC 28273
(800) 847-3349
Dunlop Tires
1144 East Market Street
Akron, OH 44316
(800) 321-2136
Goodyear Tire and Rubber Co.
1144 East Market Street
Akron, OH 44316
(800) 321-2136
Hankook Tire America Corporation
14 5 0 Valley R oad
Wayne, NJ 07470
(800) 426-5665
Michelin North America
P. O . B o x 1 9 0 0 1
Greenville, SC 29602
(800) 847-3435
Toyo Tire (U.S.A.) Corporation
6261 Katella Ave., Suite 2B
Cypress, CA 90630
(800) 442-8696
Yokohama Tir e Corporat ion
1 MacArthur Place, Suite 800
Santa Ana, CA 92707
(800) 722-9888

31Your Responsibilities
WARR ANT Y
OPERATION AND MAINTENANCE


GENERAL INFORMATION
You are responsible for ensuring that
your Toyota is operated and maintained
according to the instructions in the
Owner’s Manual and this booklet.
You should keep detailed records of
vehicle maintenance, since under some
circumstances they may be required for
warranty coverage. These records should
include date of service, mileage at time
of service and a description of service
performed and/or parts installed. For
your convenience, a maintenance log is
included in this booklet. If you sell your
vehicle, you should give your maintenance
records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by
lack of proper maintenance is not
covered under warranty.

WHERE TO GO
FOR MAINTENANCE
You may have maintenance performed
on your vehicle by any qualified person
or facility. However, Toyota recommends
having maintenance performed by an
authorized Toyota dealership.
Toyota dealership technicians are specially
trained to maintain and repair Toyota
vehicles. They stay current on the latest
service information through Toyota
technical bulletins, service publications
and training courses. Many are also
certified through the Toyota Certification
Program, which involves a series of
rigorous written examinations. Feel free
to ask any Toyota dealership to show you
their technicians’ credentials.
You can be confident you’re getting the
best possible service for your vehicle
when you take it to a Toyota dealership.

32Your Responsibilities
WARR ANT Y
OPERATION AND MAINTENANCE


REPLACEMENT PARTS
Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Toyota
recommends using only Genuine Toyota
Parts when you need to replace a part
on your vehicle. Like all Toyota products,
Genuine Toyota Parts are built to the
highest standards of quality, durability
and performance. They are also designed
to fit your vehicle’s exact specifications.
Your Toyota dealership maintains an
extensive inventory of Genuine Toyota
Parts to meet your vehicle service needs.
And because it is linked electronically to
Toyota’s Parts Distribution Centers, the
dealership has quick access to any parts
it may not have in stock.


Genuine Toyota Parts are covered by their
own warranty (see your dealer for details)
or the remainder of any applicable New
Vehicle Limited Warranty, whichever is
longer. Non-Genuine Toyota Parts, or
any damage or failures resulting from
their use, are not covered by any
Toyota warranty.

33Your Responsibilities
OBTAINING WARRANTY SERVICE
WARR ANT Y
BY GEOGRAPHIC REGION
In the United States, U.S.
Territories, Canada and Mexico
To obtain warranty service in the United
States, U.S. territories, Canada or Mexico,
take your vehicle to an authorized Toyota
dealership. If your vehicle cannot be
driven, contact your nearest Toyota
dealership for towing assistance. You do
not have to pay for towing to the nearest
Toyota dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States, U.S.
Territories, Canada and Mexico
If you are using your vehicle outside the
United States, U.S. territories, Canada and
Mexico and need warranty service, contact
a local Toyota dealership. Please note,
however, that your vehicle may not be
repaired free of charge because the local
Toyota distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may not
comply with local regulatory or
environmental requirements.
EMERGENCY REPAIRS
If your vehicle is inoperable or unsafe to
drive and there is no Toyota dealership
reasonably available to make repairs, you
may perform the repairs yourself or have
them performed by another automotive
service provider. Toyota will reimburse you
for any of the repairs that are covered by
warranty. To receive reimbursement,
present to an authorized Toyota dealership
your paid repair invoices and any parts
that were removed from the vehicle. You
will be reimbursed for warranted parts at
the manufacturer’s suggested retail price
and warranted labor at a geographically
appropriate hourly rate multiplied by
Toyota’s recommended time allowance for
the repair.
If your vehicle requires emergency repair,
Toyota assumes no liability for subsequent
failures caused by improper repairs or the
use of non-Genuine Toyota Parts unless
you have the vehicle properly repaired
in a timely manner. To ensure that
warranty coverage remains intact, have
your vehicle inspected by an authorized
Toyota dealership as soon as possible
after an emergency repair.

34Maintenance Log
MAINTENANCE
THE IMPORTANCE OF SCHEDULED MAINTENANCE
R
egular maintenance is essential
to obtaining the highest level of
performance, safety and reliability
from your Toyota. It can also increase
your vehicle’s resale value. The following
pages are designed to help you make sure
your vehicle receives proper and timely
maintenance. Along with other important
information related to vehicle service,
you’ll find factory-recommended
maintenance guidelines and a log in
which to document your vehicle’s
maintenance history.In addition to scheduled maintenance,
your vehicle requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures are
explained in the “Maintenance and Care”
section of the Owner’s Manual. Be sure
to perform these procedures regularly to
ensure the most trouble-free operation of
your vehicle.
With proper maintenance and care, your
vehicle will last longer and deliver more
dependable, economical performance.
Follow this booklet’s recommendations
and you’ll enjoy maximum reliability and
peace of mind from your Toyota for many
years to come.

35Maintenance Log
MAINTENANCE
MAINTAINING YOUR WARRANTY
IMPORTANT MAINTENANCE
INFORMATION
It is especially important to both
routinely check your vehicle’s engine
oil level (once a month) and regularly
replace the engine oil and oil filter
(see the Maintenance Log section of
this booklet to determine how often
you should change your vehicle’s oil
and filter). Failure to do so can cause
oil starvation and/or oil gelling, which
can result in severe damage to your
vehicle and require costly repairs that
are not covered by the New Vehicle
Limited Warranty.
Maintenance Records
Maintaining your vehicle according to
the recommendations in this booklet is
required to ensure that your warranty
coverage remains intact. You should keep
detailed records of vehicle maintenance,
including date of service, mileage at time
of service and a description of service
and/or parts installation performed. The
scheduled maintenance log in this booklet
can help you document this information. If
you sell your vehicle, be sure to give your
maintenance records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records
to show that you maintained your vehicle.
However, damage or failure caused by lack
of proper maintenance is not covered
under warranty.


Maintenance Providers
Maintenance and repair services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely because
you used a service provider other than a
Toyota dealership for maintenance and
repairs. However, damage or failure
caused by improper maintenance or
repairs is not covered under warranty.
Dealer-Recommended
Maintenance
Your dealer may recommend more
frequent maintenance intervals or more
maintenance services than those listed in
the scheduled maintenance log. These
additional services are not required to
maintain your warranty coverage. Ask
your dealer to explain any recommended
maintenance not included in the scheduled
maintenance log.
For a complete description of Toyota
warranty coverages, see the Warranty
Information portion of this booklet.

36Maintenance Log
USING THE MAINTENANCE LOG CHARTS
MAINTENANCE
R
egular maintenance is essential
to obtaining the highest level of
performance from your Toyota. It
can also increase your vehicle’s resale
value. This booklet presents Toyota’s
maintenance recommendations in
convenient checklists, so you can easily
see what type of maintenance your
vehicle needs and document that the
work was performed.
To ensure that your vehicle receives
first-quality service and parts, Toyota
recommends having maintenance
performed by an authorized Toyota
dealership. Toyota dealership technicians
are experts on Toyota vehicles, and they
use Genuine Toyota Parts designed to
your vehicle’s exact specifications. When
you go to a Toyota dealership, you can be
confident that they will use Genuine Toyota
parts and have Toyota-trained technicians.
Miles or Months?
Toyota recommends obtaining scheduled
maintenance for your vehicle every
5,000 miles or six months, whichever
comes first.
For example:
• If you drive 5,000 miles in less than six
months, you should obtain maintenance
at 5,000 miles — don’t wait until six months.
• If at six months you have driven less
than 5,000 miles, you should obtain
maintenance at six months — don’t
wait until 5,000 miles.
Be sure to keep an eye on your mileage
so that you obtain maintenance when
recommended. If you are a low-mileage
driver, mark your calendar to remind
yourself to obtain maintenance every
six months.
Documenting Your Investment
To help you verify that you’ve invested in
proper maintenance, each maintenance
checklist includes space for your Toyota
dealership to certify that you obtained
Genuine Toyota Service for your vehicle.
The dealership may mark the dealer
service verification area with the following
stamp (which may be customized with the
dealership’s name):

37Maintenance Log
MAINTENANCE
Special Operating Conditions
In addition to standard maintenance items,
the maintenance log indicates services that
should be performed on vehicles that are
driven under especially demanding
conditions. These “special operating
conditions” and their required maintenance
items are clearly indicated in each chart.
NOTE:
You should perform these additional
maintenance services only if the
majority of your driving is done under
the special operating conditions
indicated. If you only occasionally
drive under these circumstances, it
is not necessary to perform the
additional services.
Engine Oil Selection
Please refer to your Owner’s Manual for the
specific oil viscosity rating recommended
for your vehicle/engine type.
Additional Maintenance
In addition to scheduled maintenance,
your Toyota requires ongoing general
maintenance, such as fluid checks and
visual inspections. These procedures are
explained in the “Maintenance and Care”
section of the Owner’s Manual. Be sure
to perform these procedures regularly to
ensure the most trouble-free operation
of your vehicle.
SuperChrome and
Alloy Wheel Care
If you purchased genuine Toyota accessory
SuperChrome or Aluminum Alloy Wheels,
follow these cleaning guidelines to maintain
the appearance of your wheels:
• If wheels are hot, wait for them to
cool before washing.
• Use a soft sponge or cotton cloth to
apply the same mild car-wash soap as
used for the vehicle body. Quickly rinse
off with water. Use a soft cloth to apply
the same car wax as used for the
vehicle body.
• DO NOT USE: Any kind of chemical-
based cleaners, alcohol, solvents,
gasoline, steam cleaners, scouring
pads, wire brushes or coarse abrasives
to clean your wheels.
USING THE MAINTENANCE LOG CHARTS

38Maintenance Log
MAINTENANCE LOG
MAINTENANCE
5,000 miles or 6 months
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
5
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis
and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2

10,000 miles or 12 months)
Add Toyota EFI Tank Additive or equivalent
(Hawaii, Puerto Rico, Saipan and
American Samoa only)
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
Visually inspect brake linings/drums
and brake pads/discs
Additional Maintenance Items for
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Tighten nuts and bolts on chassis
and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
5
Tighten nuts and bolts on chassis
and body
Extensive idling and/or low speed driving
for a long distance such as police, taxi
or door-to-door delivery use:
Clean HV battery cooling intake filter



DEALER SERVICE VERIFICATION:
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EALER SERVICE VERIFICATION:
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