engine TOYOTA RAV4 HYBRID 2019 Warranties & Maintenance Guides (in English)
[x] Cancel search | Manufacturer: TOYOTA, Model Year: 2019, Model line: RAV4 HYBRID, Model: TOYOTA RAV4 HYBRID 2019Pages: 68, PDF Size: 0.41 MB
Page 9 of 68

7Introduction
INTRODUCTION
THE IMMOBILIZER KEY
 
THE NEW WORLD OF  
ANTI-THEFT TECHNOLOGY
This Toyota vehicle may be equipped  
with an electronic “immobilizer” anti-theft  
system. When the key is inserted into the 
ignition switch it transmits an electronic  
code to an immobilizer computer. The  
engine will only start if the code in the  
key matches the code in the immobilizer.  
If the code does not match, the immobilizer 
disables the ignition and fuel systems.  
While an exact physical copy of the key  
will open the door and allow retrieval of  
items locked in the vehicle, it won’t start  
the vehicle unless the key has the same 
code as the immobilizer.
 
 
SECURITY
For security purposes, access to key  
codes and service procedures for 
electronically registering replacement  
keys is restricted. Only a Toyota dealer  
or certain bonded/registered independent 
locksmiths can generate replacement keys. 
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8Introduction
INTRODUCTION
 
 
REPLACING THE KEY
Upon purchase, each vehicle should have  
two master keys and an aluminum tag  
with a key-code imprinted on it.
To generate a fully functional replacement  
key (one that will both open the doors and 
start the engine), one of the master keys  
is required. To make a key that will open  
the door for retrieval of items locked  
inside the vehicle, the aluminum key-code  
tag can be used. If a master key or the 
aluminum key-code tag is not available,  
a Toyota dealer or certain registered  
locksmiths can obtain the key code from  
a restricted-access database. These  
businesses can also access a service  
utility to reprogram the immobilizer if  
all registered master keys have been  
lost. If a Toyota dealer is not available,  
please refer to www.aloa.org to find  
a bonded/registered locksmith who  
performs high-security key service.
 
 
KEEPING THE KEY SAFE 
Replacing an immobilizer key may be  
costly. It is advisable to keep a spare  
master key and the aluminum key-code  
tag in a safe place. If you record the  
key-code in more than one place, do not 
record it in a way that can be easily  
identified and associated with the vehicle.  
It is wise to keep a copy of the key-code 
outside of the vehicle.
If the vehicle was delivered with less than 
two keys and the aluminum key-code tag, 
consider having the Toyota dealer or a 
qualified independent automotive locksmith 
make a duplicate key before you need it.
THE IMMOBILIZER KEY 
Page 15 of 68

13Your Warranties in Detail
WARR ANT Y
 
WHAT IS COVERED  
AND HOW LONG
Basic Warranty
This warranty covers repairs and  
adjustments needed to correct defects  
in materials or workmanship of any  
part supplied by Toyota, subject to the  
exceptions indicated under “What  
Is Not Covered” on pages 15–16.
Coverage is for 36 months or 36,000 miles, 
whichever occurs first, with the exception of 
wheel alignment and wheel balancing, which 
are covered for 12 months or 12,000 miles, 
whichever occurs first.
Hybrid System Warranty
This warranty covers repairs needed to 
correct defects in materials or workmanship 
of the components listed here and supplied 
by Toyota, subject to the exceptions indicated 
under “What Is Not Covered” on pages 15–16.
•  Battery control module  
(battery voltage sensor)
• Hybrid battery
•  Hybrid control module  
(power management control module)
• Inverter with converter
 Coverage is for 96 months or 100,000 miles, 
whichever occurs first.
 
 
 
 
Powertrain Warranty
This warranty covers repairs needed to 
correct defects in materials or workmanship 
of any component listed below and supplied 
by Toyota, subject to the exceptions indicated 
under “What Is Not Covered” on pages 15–16.
Coverage is for 60 months or 60,000 miles, 
whichever occurs first. 
Engine
Cylinder block and head and all internal  
parts, timing gears and gaskets, timing 
chain/belt and cover, flywheel, valve 
covers, oil pan, oil pump, engine mounts, 
turbocharger housing and all internal  
parts, supercharger housing and all 
internal parts, engine control computer,  
water pump, fuel pump, seals and gaskets.
NEW VEHICLE LIMITED WARRANTY 
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14Your Warranties in Detail
WARR ANT Y
Transmission and Transaxle
Case and all internal parts, torque converter, 
clutch cover, transmission mounts, transfer 
case and all internal parts, engine control 
computer, seals and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts,  
axle shafts, drive shafts, constant velocity 
joints, front hub and bearings, seals  
and gaskets. 
Rear-Wheel-Drive System
A xle housing and all internal parts, propeller 
shafts, U-joints, axle shafts, drive shafts, 
bearings, supports, seals and gaskets. 
Restraint Systems Warranty
This warranty covers repairs needed to 
correct defects in materials or workmanship 
of any seatbelt or air bag system supplied by 
Toyota, subject to the exceptions indicated 
under “What Is Not Covered” on pages 15–16.
Coverage is for 60 months or 60,000 miles, 
whichever occurs first.
For vehicles sold and registered in the  
state of Kansas, the warranty for seatbelts 
and related components is 10 years, 
regardless of mileage.
 
 
 
Corrosion Perforation Warranty 
This warranty covers repair or replacement 
of any original body panel that develops 
perforation from corrosion (rust-through), 
subject to the exceptions indicated under 
“What Is Not Covered” on pages 15–16.
Coverage is for 60 months, regardless  
of mileage.
For information on how to protect your  
vehicle from corrosion, refer to sections 
related to maintenance and care in the 
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to  
failure of a warranted part, towing service  
to the nearest authorized Toyota dealership  
is covered.
NEW VEHICLE LIMITED WARRANTY 
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15Your Warranties in Detail
WARR ANT Y
NEW VEHICLE LIMITED WARRANTY
 
 
WHAT IS NOT COVERED
This warranty does not cover damage or 
failures resulting directly or indirectly from  
any of the following:
• Fire, accidents or theft
• Abuse or negligence
•  Misuse  —  for example, racing  
or overloading
• Improper repairs
•  Alteration or tampering, including 
installation of non-Genuine  
Toyo t a A c c e s s o r ie s
•  Lack of or improper maintenance,  
including use of fluids and fuel  
other than those specified in the  
Owner’s Manual
•  Installation of non-Genuine Toyota Parts 
•  Airborne chemicals, tree sap, road  
debris (including stone chips), rail dust,  
salt, hail, floods, wind storms, lightning  
and other environmental conditions
• Water contamination
This warranty also does not cover the following:
Tires
Tires are covered by a separate warranty 
provided by the tire manufacturer. See  
page 30.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and 
other deterioration caused by normal wear 
and tear.
 
 
Maintenance Expense
Normal maintenance services such as:
• Engine tune-ups
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of spark plugs and fuses 
•  Replacement of worn wiper blades,  
brake pads/linings and clutch linings 
Vehicles with Altered Odometer
Failure of a vehicle on which the odometer 
has been altered so that actual vehicle 
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles 
Any vehicle that has ever been issued a 
“salvage” title or similar title under any  
state’s law; or has ever been declared a  
“total loss” or equivalent by a financial 
institution or insurer, such as by payment  
for a claim in lieu of repairs because the  
cost of repairs exceeded the cash value of  
the vehicle. This exclusion does not apply to 
the emission control warranties, including 
Emission Control Warranty Enhancements,  
or any open Safety Recalls. 
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19Your Warranties in Detail
WARR ANT Y
 
WHAT IS NOT COVERED 
These warranty obligations do not apply  
to failures or noncompliance caused by:
•  The use of replacement parts not  
certified in accordance with aftermarket 
parts certification regulations.
•  The use of replacement parts not  
equivalent in quality or design to  
original equipment parts.
Provisions under the “What Is Not  
Covered” section of the New Vehicle  
Limited Warranty also apply to  
this warranty.
 
WARRANTY PARTS LIST 
Air/Fuel Metering System
• Air/fuel ratio feedback control system
• Cold-start enrichment system
• Deceleration control system 
•  Electronic fuel injection system components
  –
Airflow sensor
  –
Engine control module (8/80)
  –
Throttle body
  –
Other components
Air Induction System
•  Intake manifold and intake air surge tank
Catalyst System
• Catalytic converter and protector (8/80)
• Constricted fuel filler neck
• Exhaust manifold
•  Exhaust pipe (manifold to catalyst  
and/or catalyst to catalyst)
Evaporative Control System
• Charcoal canister
• Diaphragm valve
• Fuel filler cap
• Fuel tank
• Vapor liquid separator
FEDERAL EMISSION CONTROL WARRANTY
8/80 = Covered for eight years or 80,000 miles, whichever occurs first. 
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24Your Warranties in Detail
WARR ANT Y
 
 
Vehicles equipped with a California 
Certified Emission Control System 
that are registered and operated in 
California or any state that adopts 
California emission warranty provisions 
are covered by this warranty. Currently, 
Connecticut, Delaware, Maine, 
Maryland, Massachusetts, New Jersey, 
New York, Oregon, Pennsylvania, Rhode  
Island, Vermont and Washington are the  
other states to which this warranty 
applies. Vehicles covered by this 
warranty are also covered by the 
Federal Emission Control Warranty  
(see page 18).
 
YOUR WARRANTY RIGHTS  
AND OBLIGATIONS
The California Air Resources Board (CARB) 
and Toyota are pleased to explain the 
emission control system warranty for your 
2019 vehicle. In California, new motor  
vehicles must be designed, built and  
equipped to meet the state’s stringent  
anti-smog standards. CARB regulations 
require that Toyota must warrant the  
emission control system on your vehicle  
for the time periods indicated on the next 
page, provided there has been no abuse, 
neglect or improper maintenance of  
your vehicle.
Your emission control system may include 
parts such as the fuel injection system, 
ignition system, catalytic converter and  
engine computer. Also included may be  
hoses, belts, connectors and other  
emissions-related assemblies.
Where a warrantable condition exists,  
Toyota will repair your vehicle at no cost  
to you, including diagnosis, parts and labor.
CALIFORNIA EMISSION CONTROL WARRANTY 
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26Your Warranties in Detail
WARR ANT Y
 
 
WHAT IS NOT COVERED 
These warranty obligations do not apply  
to failures or noncompliance caused by:
•  The use of replacement parts not  
certified in accordance with aftermarket 
parts certification regulations.
•  The use of replacement parts not  
equivalent in quality or design to  
original equipment parts.
Provisions under the “What Is Not Covered” 
section of the New Vehicle Limited Warranty 
also apply to this warranty.
PARTS LIST:  
LONG-TERM EMISSION  
DEFECT WARRANTY
The parts listed here are covered for seven 
years or 70,000 miles from the vehicle’s  
in-service date, whichever occurs first.
Air/Fuel Metering System
• Cam timing control motor
•  Engine control computer  
(engine control module)
• Fuel delivery pipe
• Fuel pressure sensor
•  Fuel  pump   
(high pressure and low pressure) 
• Injector
• Throttle body
Air Induction System
• Intake manifold  
 
Catalyst System
•  Exhaust front pipe 
(including catalytic converter) 
•  Exhaust  manifold 
(including manifold converter)
EGR System
• EGR cooler
Evaporative Control System
• Charcoal canister
• Fuel suction plate
• Fuel tank 
 
 
 
 
 
CALIFORNIA EMISSION CONTROL WARRANTY 
Page 37 of 68

35Maintenance Log
MAINTENANCE
MAINTAINING YOUR WARRANTY
IMPORTANT MAINTENANCE 
INFORMATION
It is especially important to both  
routinely check your vehicle’s engine  
oil level (once a month) and regularly  
replace the engine oil and oil filter  
(see the Maintenance Log section of  
this booklet to determine how often  
you should change your vehicle’s oil  
and filter). Failure to do so can cause  
oil starvation and/or oil gelling, which  
can result in severe damage to your 
vehicle and require costly repairs that  
are not covered by the New Vehicle  
Limited Warranty.
Maintenance Records
Maintaining your vehicle according to  
the recommendations in this booklet is  
required to ensure that your warranty 
coverage remains intact. You should keep 
detailed records of vehicle maintenance, 
including date of service, mileage at time  
of service and a description of service  
and/or parts installation performed. The 
scheduled maintenance log in this booklet  
can help you document this information. If 
you sell your vehicle, be sure to give your 
maintenance records to the new owner.
Toyota will not deny a warranty claim  
solely because you do not have records  
to show that you maintained your vehicle. 
However, damage or failure caused by lack  
of proper maintenance is not covered  
under warranty.
 
 
Maintenance Providers 
Maintenance and repair services may be 
performed by you or by any automotive 
service provider you choose. Toyota will  
not deny a warranty claim solely because  
you used a service provider other than a 
Toyota dealership for maintenance and 
repairs. However, damage or failure  
caused by improper maintenance or  
repairs is not covered under warranty.
Dealer-Recommended 
Maintenance
Your dealer may recommend more  
frequent maintenance intervals or more 
maintenance services than those listed in  
the scheduled maintenance log. These 
additional services are not required to 
maintain your warranty coverage. Ask  
your dealer to explain any recommended 
maintenance not included in the scheduled 
maintenance log.
For a complete description of Toyota 
warranty coverages, see the Warranty 
Information portion of this booklet. 
Page 39 of 68

37Maintenance Log
MAINTENANCE
Special Operating Conditions
In addition to standard maintenance items, 
the maintenance log indicates services that 
should be performed on vehicles that are 
driven under especially demanding  
conditions. These “special operating 
conditions” and their required maintenance 
items are clearly indicated in each chart.
NOTE:
You should perform these additional 
maintenance services only if the 
majority of your driving is done under  
the special operating conditions 
indicated. If you only occasionally  
drive under these circumstances, it  
is not necessary to perform the  
additional services.
Engine Oil Selection
Please refer to your Owner’s Manual for the 
specific oil viscosity rating recommended  
for your vehicle/engine type.
Additional Maintenance
In addition to scheduled maintenance, 
your Toyota requires ongoing general 
maintenance, such as fluid checks and  
visual inspections. These procedures are 
explained in the “Maintenance and Care” 
section of the Owner’s Manual. Be sure  
to perform these procedures regularly to  
ensure the most trouble-free operation  
of your vehicle.
SuperChrome and  
Alloy Wheel Care
If you purchased genuine Toyota accessory 
SuperChrome or Aluminum Alloy Wheels, 
follow these cleaning guidelines to maintain 
the appearance of your wheels:
•  If wheels are hot, wait for them to  
cool before washing.
•  Use a soft sponge or cotton cloth to  
apply the same mild car-wash soap as  
used for the vehicle body. Quickly rinse  
off with water. Use a soft cloth to apply  
the same car wax as used for the  
vehicle body.
•  DO NOT USE: Any kind of chemical- 
based cleaners, alcohol, solvents,  
gasoline, steam cleaners, scouring  
pads, wire brushes or coarse abrasives  
to clean your wheels.
USING THE MAINTENANCE LOG CHARTS