tow TOYOTA RAV4 HYBRID 2019 Warranties & Maintenance Guides (in English)
[x] Cancel search | Manufacturer: TOYOTA, Model Year: 2019, Model line: RAV4 HYBRID, Model: TOYOTA RAV4 HYBRID 2019Pages: 68, PDF Size: 0.41 MB
Page 16 of 68

14Your Warranties in Detail
WARR ANT Y
Transmission and Transaxle
Case and all internal parts, torque converter, 
clutch cover, transmission mounts, transfer 
case and all internal parts, engine control 
computer, seals and gaskets.
Front-Wheel-Drive System
Final drive housing and all internal parts,  
axle shafts, drive shafts, constant velocity 
joints, front hub and bearings, seals  
and gaskets. 
Rear-Wheel-Drive System
A xle housing and all internal parts, propeller 
shafts, U-joints, axle shafts, drive shafts, 
bearings, supports, seals and gaskets. 
Restraint Systems Warranty
This warranty covers repairs needed to 
correct defects in materials or workmanship 
of any seatbelt or air bag system supplied by 
Toyota, subject to the exceptions indicated 
under “What Is Not Covered” on pages 15–16.
Coverage is for 60 months or 60,000 miles, 
whichever occurs first.
For vehicles sold and registered in the  
state of Kansas, the warranty for seatbelts 
and related components is 10 years, 
regardless of mileage.
 
 
 
Corrosion Perforation Warranty 
This warranty covers repair or replacement 
of any original body panel that develops 
perforation from corrosion (rust-through), 
subject to the exceptions indicated under 
“What Is Not Covered” on pages 15–16.
Coverage is for 60 months, regardless  
of mileage.
For information on how to protect your  
vehicle from corrosion, refer to sections 
related to maintenance and care in the 
Owner’s Manual.
To w i n g
When your vehicle is inoperable due to  
failure of a warranted part, towing service  
to the nearest authorized Toyota dealership  
is covered.
NEW VEHICLE LIMITED WARRANTY 
Page 35 of 68

33Your Responsibilities
OBTAINING WARRANTY SERVICE
WARR ANT Y
BY GEOGRAPHIC REGION 
In the United States, U.S. 
Territories, Canada and Mexico
To obtain warranty service in the United 
States, U.S. territories, Canada or Mexico, 
take your vehicle to an authorized Toyota 
dealership. If your vehicle cannot be  
driven, contact your nearest Toyota  
dealership for towing assistance. You do  
not have to pay for towing to the nearest 
Toyota dealership if your vehicle is inoperable 
due to failure of a warranted part.
Outside the United States, U.S. 
Territories, Canada and Mexico
If you are using your vehicle outside the 
United States, U.S. territories, Canada and 
Mexico and need warranty service, contact  
a local Toyota dealership. Please note, 
however, that your vehicle may not be 
repaired free of charge because the local 
Toyota distributor may have no obligation  
to provide warranty service for your  
vehicle, and/or your vehicle may not  
comply with local regulatory or  
environmental requirements.
EMERGENCY REPAIRS
If your vehicle is inoperable or unsafe to  
drive and there is no Toyota dealership 
reasonably available to make repairs, you  
may perform the repairs yourself or have  
them performed by another automotive 
service provider. Toyota will reimburse you  
for any of the repairs that are covered by  
warranty. To receive reimbursement, 
present to an authorized Toyota dealership 
your paid repair invoices and any parts 
that were removed from the vehicle. You 
will be reimbursed for warranted parts at 
the manufacturer’s suggested retail price 
and warranted labor at a geographically 
appropriate hourly rate multiplied by  
Toyota’s recommended time allowance for  
the repair.
If your vehicle requires emergency repair, 
Toyota assumes no liability for subsequent 
failures caused by improper repairs or the  
use of non-Genuine Toyota Parts unless  
you have the vehicle properly repaired  
in a timely manner. To ensure that  
warranty coverage remains intact, have  
your vehicle inspected by an authorized  
Toyota dealership as soon as possible  
after an emergency repair. 
Page 40 of 68

38Maintenance Log
MAINTENANCE LOG
MAINTENANCE
5,000 miles or 6 months
 Add Toyota EFI Tank Additive or equivalent 
(Hawaii, Puerto Rico, Saipan and 
American Samoa only) 
Check installation of driver’s floor mat
 Inspect and adjust all fluid levels1 
Inspect wiper blades
Rotate tires
 Visually inspect brake linings/drums  
and brake pads/discs
Additional Maintenance Items for 
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
 Tighten nuts and bolts on chassis  
and body
Driving while towing, using a car-top 
carrier, or heavy vehicle loading:
5
 Replace engine oil and oil filter2
 Tighten nuts and bolts on chassis  
and body
 Repeated trips of less than five miles in 
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving 
for a long distance such as police, taxi  
or door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2
 
10,000 miles or 12 months)
 Add Toyota EFI Tank Additive or equivalent 
(Hawaii, Puerto Rico, Saipan and 
American Samoa only) 
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
 Visually inspect brake linings/drums  
and brake pads/discs
Additional Maintenance Items for 
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
 Tighten nuts and bolts on chassis  
and body
Driving while towing, using a car-top 
carrier, or heavy vehicle loading:
5
 Tighten nuts and bolts on chassis  
and body
Extensive idling and/or low speed driving 
for a long distance such as police, taxi  
or door-to-door delivery use:
Clean HV battery cooling intake filter
 
 
 
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: 
Page 41 of 68

39Maintenance Log
MAINTENANCE LOG
MAINTENANCE
15,000 miles or 18 months
Add Toyota EFI Tank Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only) 
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
 Visually inspect brake linings/drums and brake pads/discs 
 
NOTE: If 0W-16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following:
  _
Ball joints and dust covers  _
  Exhaust pipes and mountings
  _
Brake lines and hoses _
  Radiator, condenser and/or intercooler
  _
Cabin air filter _  
Steering gear
  _
Drive shaft boots _  
Steering linkage and boots 
_  
Engine/Inverter coolant
4  
 
 
 
 
Additional Maintenance Items for Special Operating Conditions3 
Driving on dirt roads or dusty roads:
Inspect engine air filter
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:5
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or 
door-to-door delivery use:
Clean HV battery cooling intake filter 
Replace engine oil and oil filter2 
 
DEALER SERVICE VERIFICATION:
D
ATE: 
MILEAGE:
1  Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed 
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect 
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant  
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on 
inspection results.
2 
 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the  
multi-information display after maintenance at every 5,000 miles.
3 
Perform these service items only if you drive primarily under the conditions indicated.4  
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for  
more information.
5 
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten 
the life of the cabin air filter. Replacement may be needed if you notice reduced air flow 
from the air conditioner and heater or if the windows fog easily when you use the “Fresh” 
mode. Consult your dealer if any of these conditions occur. 
Page 42 of 68

40Maintenance Log
MAINTENANCE LOG
MAINTENANCE
20,000 miles or 24 months
 Add Toyota EFI Tank Additive or equivalent 
(Hawaii, Puerto Rico, Saipan and 
American Samoa only) 
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2  
Rotate tires
 Visually inspect brake linings/drums  
and brake pads/discs
Additional Maintenance Items for 
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
 Tighten nuts and bolts on chassis  
and body
Driving while towing, using a car-top 
carrier, or heavy vehicle loading:
6
 Tighten nuts and bolts on chassis  
and body
Extensive idling and/or low speed driving 
for a long distance such as police, taxi  
or door-to-door delivery use:
Clean HV battery cooling intake filter
 
 
 
25,000 miles or 30 months
 Add Toyota EFI Tank Additive or equivalent 
(Hawaii, Puerto Rico, Saipan and 
American Samoa only) 
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
 Visually inspect brake linings/drums  
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at 
the last oil change, replace engine oil 
and oil filter.
2
Additional Maintenance Items for 
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
 Tighten nuts and bolts on chassis  
and body
Driving while towing, using a car-top 
carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter2
 Tighten nuts and bolts on chassis  
and body
Repeated trips of less than five miles in 
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving 
for a long distance such as police, taxi  
or door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2 
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: 
Page 43 of 68

41Maintenance Log
MAINTENANCE LOG
MAINTENANCE
30,000 miles or 36 months
Add Toyota EFI Tank Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only) 
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter2
Rotate tires
Inspect the following:
  _
 Automatic transmission for signs of leakage
  _
Ball joints and dust covers
  _
Brake lines and hoses
  _
 Brake linings/drums and  
brake pads/discs
4
  _
Drive shaft boots
  _
Engine/Inverter coolant
5
  _
Exhaust pipes and mountings
  _Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:6
Tighten nuts and bolts on chassis and body
Extensive idling and/or low speed driving for a long distance such as police, taxi or 
door-to-door delivery use:
Clean HV battery cooling intake filter  
 
 
 
 
1  Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed 
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect 
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant  
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on 
inspection results.
2 
 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the  
multi-information display after maintenance at every 5,000 miles.
3 
Perform these service items only if you drive primarily under the conditions indicated. 4  Inspect thickness measurement and disc runout.5   
   
Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for  
more information.
6 
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
DEALER SERVICE VERIFICATION:
D
ATE: 
MILEAGE:
  _
 Fuel lines and connections, fuel tank band 
and fuel tank vapor vent system hoses
  _
Fuel tank cap gasket
  _
Radiator, condenser and/or intercooler
  _
Rear differential oil 
  _
Steering gear
  _
Steering linkage and boots 
Page 44 of 68

42Maintenance Log
MAINTENANCE LOG
MAINTENANCE
35,000 miles or 42 months
 Add Toyota EFI Tank Additive or equivalent 
(Hawaii, Puerto Rico, Saipan and 
American Samoa only) 
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
 Visually inspect brake linings/drums  
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at 
the last oil change, replace engine oil 
and oil filter.
2
Additional Maintenance Items for 
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
 Tighten nuts and bolts on chassis  
and body
Driving while towing, using a car-top 
carrier, or heavy vehicle loading:
5
Replace engine oil and oil filter2
 Tighten nuts and bolts on chassis  
and body
 Repeated trips of less than five miles in 
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving 
for a long distance such as police, taxi  
or door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2
40,000 miles or 48 months
 Add Toyota EFI Tank Additive or equivalent 
(Hawaii, Puerto Rico, Saipan and 
American Samoa only) 
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
 Visually inspect brake linings/drums  
and brake pads/discs
Additional Maintenance Items for 
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
 Tighten nuts and bolts on chassis  
and body
Driving while towing, using a car-top 
carrier, or heavy vehicle loading:
5
 Tighten nuts and bolts on chassis  
and body
Extensive idling and/or low speed driving 
for a long distance such as police, taxi  
or door-to-door delivery use:
Clean HV battery cooling intake filter
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: 
Page 45 of 68

43Maintenance Log
MAINTENANCE LOG
MAINTENANCE
45,000 miles or 54 months
Add Toyota EFI Tank Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only) 
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
 Visually inspect brake linings/drums and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at the last oil change, replace engine oil and oil filter.2
Inspect the following:
  _
Ball joints and dust covers  _
  Exhaust pipes and mountings
  _
Brake lines and hoses _
  Radiator, condenser and/or intercooler
  _
Cabin air filter _ 
Steering gear
  _
Drive shaft boots _ 
Steering linkage and boots
  _
Engine/Inverter coolant
4    
 
 
 
Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect engine air filter
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:5
Replace engine oil and oil filter2
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving for a long distance such as police, taxi or 
door-to-door delivery use:
Clean HV battery cooling intake filter 
Replace engine oil and oil filter2
1
  Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed 
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect 
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant  
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on 
inspection results.
2 
 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the  
multi-information display after maintenance at every 5,000 miles.
3 
Perform these service items only if you drive primarily under the conditions indicated.
  
    4   Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for 
more information.
5 
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:
NOTE: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten 
the life of the cabin air filter. Replacement may be needed if you notice reduced air flow 
from the air conditioner and heater or if the windows fog easily when you use the “Fresh” 
mode. Consult your dealer if any of these conditions occur. 
Page 46 of 68

44Maintenance Log
MAINTENANCE LOG
MAINTENANCE
50,000 miles or 60 months
 Add Toyota EFI Tank Additive or equivalent 
(Hawaii, Puerto Rico, Saipan and 
American Samoa only) 
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace engine oil and oil filter2
Rotate tires
 Visually inspect brake linings/drums  
and brake pads/discs
Additional Maintenance Items for 
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
 Tighten nuts and bolts on chassis  
and body 
Driving while towing, using a car-top 
carrier, or heavy vehicle loading:
6
 Tighten nuts and bolts on chassis  
and body
Extensive idling and/or low speed driving 
for a long distance such as police, taxi  
or door-to-door delivery use:
Clean HV battery cooling intake filter
55,000 miles or 66 months
 Add Toyota EFI Tank Additive or equivalent 
(Hawaii, Puerto Rico, Saipan and 
American Samoa only) 
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Rotate tires
 Visually inspect brake linings/drums  
and brake pads/discs
NOTE: If 0W-16 oil WAS NOT used at 
the last oil change, replace engine oil 
and oil filter.
2
Additional Maintenance Items for 
Special Operating Conditions3
Driving on dirt roads or dusty roads:Inspect ball joints and dust covers
Inspect drive shaft boots
Inspect engine air filter
Inspect steering linkage and boots
Replace engine oil and oil filter2
 Tighten nuts and bolts on chassis  
and body
Driving while towing, using a car-top 
carrier, or heavy vehicle loading:
6
Replace engine oil and oil filter2
 Tighten nuts and bolts on chassis  
and body
Repeated trips of less than five miles in 
temperatures below 32°F / 0°C:
Replace engine oil and oil filter2
Extensive idling and/or low speed driving 
for a long distance such as police, taxi  
or door-to-door delivery use:
Clean HV battery cooling intake filter
Replace engine oil and oil filter2
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE:D
EALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: 
Page 47 of 68

45Maintenance Log
MAINTENANCE LOG
MAINTENANCE
60,000 miles or 72 months
Add Toyota EFI Tank Additive or equivalent (Hawaii, Puerto Rico, Saipan and American Samoa only) 
Check installation of driver’s floor mat
Inspect and adjust all fluid levels1
Inspect wiper blades
Replace cabin air filter
Replace engine air filter
Replace engine oil and oil filter2
Rotate tires
Inspect the following:
  _
Automatic transmission for signs of leakage
  _
Ball joints and dust covers
  _
Brake lines and hoses
  _
 Brake linings/drums and  
brake pads/discs
4
  _
Drive shaft boots
  _
Engine/Inverter coolant
5
  _
Exhaust pipes and mountings  
 
Additional Maintenance Items for Special Operating Conditions3
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:6
Replace automatic transmission fluid
Replace rear differential oil 
Tighten nuts and bolts on chassis and body
Extensive idling and/or low speed driving for a long distance such as police, taxi or 
door-to-door delivery use:
Clean HV battery cooling intake filter
 
1
  Inspect sealed transmissions, transfer cases and differentials for signs of leakage. If any leakage from a sealed 
component is suspected, it is recommended that you have the sealed component inspected by a Toyota dealer. Inspect 
power steering fluid (if equipped) and brake fluid level/condition. Inspect engine and inverter (if equipped) coolant  
level/condition/freezing point. Your dealer may recommend services (Dealer-Recommended Maintenance) based on 
inspection results.
2 
 Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the  
multi-information display after maintenance at every 5,000 miles.
3 
Perform these service items only if you drive primarily under the conditions indicated. 4 Inspect thickness measurement and disc runout.5   Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for  
more information.
6 
Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details. 
  _
 Fuel lines and connections, fuel tank band 
and fuel tank vapor vent system hoses
  _
Fuel tank cap gasket
  _
Radiator, condenser and/or intercooler
  _
Rear differential oil 
  _
Steering gear
  _
Steering linkage and boots 
DEALER SERVICE VERIFICATION:
D
ATE:
MILEAGE: