emergency towing TOYOTA RAV4 HYBRID 2022 Owners Manual

19Pictorial index
■Instrument panel
Power switch ................................................... ...........P.204, 206
Starting the hybrid system/chan ging the modes ..P.204, 206, 209
Emergency stop of the hybrid system ............................ ......P.617
When the hybrid system will not start .......................... ........P.649
Warning messages
*1............................................................P.6 35
Shift lever.................................................... ........................P.213
Changing the shift position.................................... ...............P.214
Precautions against towing ..................................................P.619
When the shift lever does not move............................. ........P.215
Meters ......................................................... ....................P.92, 96
Reading the meters/adjusting the instrument
panel light.................................................... .......P.92, 94, 96, 100
Warning lights/indicator lights ................................ ................P.86
When the warning lights come on ................................ ........P.624
Multi-information display . .................................................P.101
Display .................................................................................P.101
A
B
C
D

711-3. Emergency assistance
1
For safety and security
cle’s location, assess the emer-
gency, and dispatch the
necessary assistance required.
If you accidentally press the “SOS”
button, tell the response-center
agent that you are not experiencing
an emergency.
■Enhanced Roadside Assis-
tance
Enhanced Roadside Assistance
adds GPS data to the already
included warranty-based Toyota
roadside service.
Subscribers can press the
“SOS” button to reach a Safety
Connect response-center agent,
who can help with a wide range
of needs, such as: towing, flat
tire, fuel delivery, etc. For a
description of the Enhanced
Roadside Assistance services
and their limitations, please see
the Safety Connect Terms and
Conditions, which are available
at Toyota.com in the United
States, Toyotapr.com in Puerto
Rico and Toyota.ca in Canada.
Important! Read this informa-
tion before using Safety Con-
nect.
■Exposure to radio fre-
quency signals
The Safety Connect system
installed in your vehicle is a low-
power radio transmitter and receiver. It receives and also
sends out radio frequency (RF)
signals.
In August 1996, the Federal
Communications Commission
(FCC) adopted RF exposure
guidelines with safety levels for
mobile wireless phones. Those
guidelines are consistent with
the safety standards previously
set by the following U.S. and
international standards bodies.

ANSI (American National
Standards Institute) C95.1
[1992]
 NCRP (National Council on
Radiation Protection and
Measurement) Report 86
[1986]
 ICNIRP (International Com-
mission on Non-Ionizing Radi-
ation Protection) [1996]
Those standards were based on
comprehensive and periodic
evaluations of the relevant sci-
entific literature. Over 120 scien-
tists, engineers, and physicians
from universities, and govern-
ment health agencies and
industries reviewed the avail-
able body of research to
develop the ANSI Standard
(C95.1).
The design of Safety Connect
complies with the FCC guide-
lines in addition to those stan-
dards.
Safety information for
Safety Connect

2464-5. Using the driving support systems
■Enabling/disabling the pre-
collision system
The pre-collision system can be
enabled/disabled on the
screen ( P.107) of the multi-
information display.
The system is automatically
enabled each time the power
switch is turned to ON.
If the system is disabled, the
PCS warning light will turn on
and a message will be displayed
on the multi-information display.
■Changing the pre-collision
warning timing
The pre-collision warning timing
can be changed on the
screen ( P.107) of the multi-
information display.
The warning timing setting is
retained when the power switch is
turned to OFF. However, if the pre-
collision system is disabled and re-
enabled, the operation timing will
return to the default setting (mid-
dle).
WARNING
●When your vehicle is towing
another vehicle
●When transporting the vehicle
via truck, boat, train or similar
means of transportation
●When the vehicle is raised on a
lift with the hybrid system on
and the tires are allowed to
rotate freely
●When inspecting the vehicle
using a drum tester such as a
chassis dynamometer or speed-
ometer tester, or when using an
on vehicle wheel balancer
●When a strong impact is applied
to the front bumper or front
grille, due to a n accident or
other reasons
●If the vehicle cannot be driven in
a stable manner, such as when
the vehicle has been in an acci-
dent or is malfunctioning
●When the vehicle is driven in a
sporty manner or off-road
●When the tires are not properly
inflated
●When the tires are very worn
●When tires of a size other than
specified are installed
●When tire chains are installed
●When a compact spare tire or
an emergency tire puncture
repair kit is used
●If equipment (snow plow, etc.)
that may obstruct the radar sen-
sor or front camera is temporar-
ily installed to the vehicle
Changing settings of the
pre-collision system

2534-5. Using the driving support systems
4
Driving
WARNING
●Vehicle is driven in a construc-
tion zone.
●A spare tire, tire chains, etc. are
equipped.
●When the tires have been
excessively worn, or when the
tire inflation pressure is low.
●When your vehicle is towing a
trailer or during emergency tow-
ing
■Preventing LTA system mal-
functions and operations per-
formed by mistake
●Do not modify the headlights or
place stickers, etc. on the sur-
face of the lights.
●Do not modify the suspension
etc. If the suspension etc. needs
to be replaced, contact your
Toyota dealer.
●Do not install or place anything
on the hood or grille. Also, do
not install a grille guard (bull
bars, kangaroo bar, etc.).
●If your windshield needs
repairs, contact your Toyota
dealer.
■Conditions in which functions
may not operate properly
In the following situations, the
functions may not operate prop-
erly and the vehicle may depart
from its lane. Drive safely by
always paying careful attention to
your surroundings and operate
the steering wheel to correct the
path of the vehicle without relying
solely on the functions.
●When the follow-up cruising dis-
play is displayed ( P.258) and
the preceding vehicle changes
lanes. (Your veh icle may follow
the preceding vehicle and also
change lanes.)
●When the follow-up cruising dis-
play is displayed ( P.258) and
the preceding vehicle is sway-
ing. (Your vehicle may sway
accordingly and depart from the
lane.)
●When the follow-up cruising dis-
play is displayed ( P.258) and
the preceding vehicle departs
from its lane. (Your vehicle may
follow the preceding vehicle and
depart from the lane.)
●When the follow-up cruising dis-
play is displayed ( P.258) and
the preceding vehicle is being
driven extremely close to the
left/right lane line. (Your vehicle
may follow the preceding vehi-
cle and depart from the lane.)
●Vehicle is being driven around a
sharp curve.

2684-5. Using the driving support systems
This mode employs a radar to detect the presence of vehicles up to
approximately 328 ft. (100 m) ahead, determines the current vehicle-
to-vehicle following distance, and operates to maintain a suitable fol-
lowing distance from the vehicle ahead. The desired vehicle-to- vehi-
cle distance can also be set by operating the vehicle-to-vehicle
distance switch.
When driving on downhill slopes, the vehicle-to-vehicle distanc e may
become shorter.
WARNING
●When weather conditions are
bad enough that they may pre-
vent the sensors from detecting
correctly (fog, snow, sandstorm,
heavy rain, etc.)
●When there is rain, snow, etc.
on the front surface of the radar
or front camera
●In traffic conditions that require
frequent repeated acceleration
and deceleration
●When your vehicle is towing a
trailer or during emergency tow-
ing
●When an approach warning
buzzer is heard often
Driving in vehicle-to-vehicle distance control mode

2914-5. Using the driving support systems
4
Driving
●A sensor is coated with a sheet of
spray or heavy rain.
●If objects draw too close to the
sensor.
●When a pedestrian is wearing
clothing that does not reflect ultra-
sonic waves (ex. skirts with gath-
ers or frills).
●When objects that are not perpen-
dicular to the ground, not perpen-
dicular to the v ehicle traveling
direction, uneven, or waving are in
the detection range.
●Strong wind is blowing.
●When driving in inclement weather
such as fog, snow or a sandstorm.
●When an object that cannot be
detected is betw een the vehicle
and a detected object.
●If an object such as a vehicle,
motorcycle, bicycle or pedestrian
cuts in front of the vehicle or runs
out from the side of the vehicle.
●If the orientation of a sensor has
been changed due t o a collision or
other impact.
●When equipment that may
obstruct a sensor is installed, such
as a towing eyelet, bumper pro-
tector (an additi onal trim strip,
etc.), bicycle carrier, or snow
plow.
●If the front of the vehicle is raised
or lowered due to the carried load.
●If the vehicle cannot be driven in a
stable manner, such as when the
vehicle has been in an accident or
is malfunctioning.
●When tire chains, a compact
spare tire or an emergency tire
puncture repair kit are used.
■Situations in which the system
may operate even if there is no
possibility of a collision
In some situations, such as the fol-
lowing, the system may operate
even though there is no possibility of
a collision.
●When driving on a narrow road.
●When driving towa rd a banner,
flag, low-hanging branch or boom
barrier (such as those used at rail-
road crossings, toll gates and
parking lots).
●When there is a ru t or hole in the
surface of the road.
●When driving on a metal cover
(grating), such as those used for
drainage ditches.
●When driving up or down a steep
slope.
●If a sensor is hit by a large amount
of water, such as when driving on
a flooded road.
●There is dirt, snow, water drops or
ice on a sensor. (Cleaning the
sensors will resolve this problem.)
●A sensor is coated with a sheet of
spray or heavy rain.
●When driving in inclement weather
such as fog, snow or a sandstorm.
●When strong winds are blowing.
●When vehicle horns, vehicle
detectors, motorcycle engines, air
brakes of large vehicles, the clear-
ance sonar of ot her vehicles or
other devices which produce ultra-
sonic waves are near the vehicle.
●If the front of the v ehicle is raised

2964-5. Using the driving support systems
The Parking Support Brake can
be enabled/disabled on the
screen of the multi-information
display. All of the Parking Sup-
port Brake functions (static
objects and rear-crossing vehi-
cles) are enabled/disabled
simultaneously. (P.107)
When the Parking Support Brake is
disabled, the PKSB OFF indicator
( P.89) illuminates on the multi-
information display.
To re-enable the system, select
on the multi-information display,
select and turn it on.
If the system is disabled, it will
remain off even if the power switch
is turned to ON after the power
switch has been turned off.
WARNING
●When inspecting the vehicle
using a chassis roller, chassis
dynamo or free roller.
●When loading the vehicle onto a
boat, truck or other transport
vessel.
●If the suspension has been
modified or tires of a size other
than specified are installed.
●If the front of the vehicle is
raised or lowered due to the
carried load.
●When equipment that may
obstruct a sensor is installed,
such as a towing eyelet, bumper
protector (an additional trim
strip, etc.), bicycle carrier, or
snow plow.
●When using automatic car
washing devices.
●If the vehicle cannot be driven in
a stable manner, such as when
the vehicle has been in an acci-
dent or is malfunctioning.
●When the vehicle is driven in a
sporty manner or off-road.
●When the tires are not properly
inflated.
●When the tires are very worn.
●When tire chains, a compact
spare tire or an emergency tire
puncture repair kit are used.
NOTICE
■If “PKSB Unavailable” is dis-
played on the multi-informa-
tion display and the PKSB
OFF indicator is flashing
If this message is displayed
immediately after the power
switch is changed to ON, operate
the vehicle carefully, paying atten-
tion to your surroundings. It may
be necessary to drive the vehicle
for a certain amount of time
before the system returns to nor-
mal. (If the system does not return
to normal after dr iving for a while,
clean the sensors and their sur-
rounding area on the bumpers.)
Enabling/Disabling the
Parking Support Brake

6198-2. Steps to take in an emergency
8
When trouble arises
8-2.Steps to take in an emergency
If your vehicle needs
to be towed
If towing is necessary, we
recommend having your
vehicle towed by your
Toyota dealer or commer-
cial towing service, using a
wheel-lift type truck or flat-
bed truck.
Use a safety chain system
for all towing, and abide by
all state/provincial and local
laws.
If towing your vehicle with a
wheel-lift type truck, use a
towing dolly. (P.619, 620)
WARNING
Observe the following precau-
tions. Failure to do so may result
in death or serious injury.
■When towing the vehicle
Be sure to transp ort the vehicle
with all four wheels raised off the
ground. If the vehicle is towed
with the tires co ntacting the
ground, the drivetrain or related
parts may be damaged, the vehi-
cle may fly off the truck, or elec-
tricity generated by the operation
of the motor may cause a fire to
occur depending o n the nature of
the damage or malfunction.
■While towing (vehicles with
towing eyelet)
●When towing using cables or
chains, avoid sudden starts, etc.
which place excessive stress on
the towing eyelets, cables or
chains. The towing eyelets,
cables or chains may become
damaged, broken debris may hit
people, and cause serious dam-
age.
●Do not turn the power switch to
OFF (vehicles without smart key
system).
There is a possibility that the
steering wheel is locked and
cannot be operated.

6208-2. Steps to take in an emergency
The following may indicate a
problem with your transmission.
Contact your Toyota dealer or
commercial towing service
before towing.
The hybrid system warning
message is shown on the
multi-information display and
the vehicle does not move.
 The vehicle makes an abnor-
mal sound.
From the front
Use a towing dolly under the
rear wheels.
WARNING
■Installing towi ng eyelets to
the vehicle (vehicles with
towing eyelets)
Make sure that towing eyelets are
installed securely. If not securely
installed, towing eyelets may
come loose during towing.
NOTICE
■To prevent damage to the
vehicle when towing using a
wheel-lift type truck
●Do not tow the vehicle from the
rear when the power switch is
off. The steering lock mecha-
nism (if equipped) is not strong
enough to hold the front wheels
straight.
●When raising the vehicle,
ensure adequate ground clear-
ance for towing at the opposite
end of the raised vehicle. With-
out adequate clearance, the
vehicle could be damaged while
being towed.
■To prevent damage to the
vehicle when towing with a
sling-type truck
Do not tow with a sling-type truck,
either from the front or rear.
■To prevent damage to the
vehicle during emergency
towing (vehicles with towing
eyelet)
Do not secure cables or chains to
the suspension components.
■Recreational towing (behind
motor home, etc.)
Never dinghy tow your vehicle to
prevent causing serious damage
to the AWD system and hybrid
transmission. ( P.203)
Situations when it is nec-
essary to contact dealers
before towing
Towing with a wheel-lift
type truck

6218-2. Steps to take in an emergency
8
When trouble arises
From the rear
Use a towing dolly under the
front wheels.
When using a flat-bed truck to
transport the vehicle, use tire
strapping belts. Refer to the
owner’s manual of the flat-bed
truck for the tire strapping method.
In order to suppress vehicle
movement during transporta-
tion, set the parking brake and
turn the power switch to OFF.
If a tow truck is not available in
an emergency, your vehicle may
be temporarily towed using
cables or chains secured to the
emergency towing eyelets. This
should only be attempted on
hard surfaced roads for short
distances at under 18 mph (30
km/h).
A driver must be in the vehicle to
steer and operate the brakes.
The vehicle’s wheels, drive
train, axles, steering and brakes
must be in good condition.
To have your vehicle towed by
another vehicle, the towing eye-
let must be installed to your
vehicle. Install the towing eyelet
using the following procedure.
1
Take out the wheel nut
wrench and towing eyelet.
( P.641)
2 Using a flathead screw-
driver, remove eyelet cover
NOTICE
■Towing with a sling-type
truck
Do not tow with a sling-type truck
to prevent body damage.
Using a flatbed truck
Emergency towing (vehi-
cles with towing eyelet)
Emergency towing proce-
dure (vehicles with towing
eyelet)