mileage TOYOTA TACOMA 2003 Owners Manual (in English)

Both Toyota and your Toyota dealer are dedicated to serving your
automotive needs. Your complete satisfaction is our first priority. Should
you have a problem or concern — either during or after the warranty
period — please take the following steps to ensure the quickest possible
response:
Step 1
Discuss the situation with a dealership manager, such as the service
manager or customer relations manager. In most cases, a satisfactory
solution can be reached at this step.
Step 2
If the dealership does not address your concern to your satisfaction,
call the Toyota Customer Assistance Center at(800) 331–4331.If you
are hearing- or speech-impaired, call (800) 443-4999 (TDD).Please have the following information ready when you call:
•Your Toyota’s vehicle identification number (located on the
driver’s side corner of the dashboard, under the window)
•Current mileage on your vehicle
•Name of your Toyota dealership
AToyota customer relations representative will assist you in
working with the dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved to your satisfaction, Toyota
offers additional assistance through the Dispute Settlement Program,
a dispute resolution program administered by the National Center for
Dispute Settlement. The purpose of the Dispute Settlement Program
is to resolve disputes through arbitration — a process by which two
parties authorize an independent third party to hear and resolve a dis-
pute. The program is informal and free of charge. To request that your
If You Need Assistance
Introduction4

case be reviewed through the program, complete the customer claim
form in the Owner's Warranty Rights Notificationbooklet (found in your
glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 561109
Dallas, TX 75356-1109
If you would like to request a customer claim form, call the Toyota
Customer Assistance Center at (800) 331-4331. When you call, please
have your vehicle identification number, the current mileage on your
Toyota and the names of your selling and servicing dealerships.
Important:You must use the Dispute Settlement Program before seeking
remedies through a court action pursuant to the Magnuson-Moss
Warranty Act. You may also be required to use the Dispute Settlement
Program before seeking remedies under the “Lemon Laws” of your state.
Please check the appropriate page of the Owner’s Warranty Rights
Notificationbooklet for the requirements applicable to your state.This information about the Dispute Settlement Program is correct
as of the date of printing. However, the program may be changed
without notice. For the most current information about the Dispute
Settlement Program, call the Toyota Customer Assistance Center at
(800) 331-4331.
Introduction5
If You Need Assistance

Corrosion Perforation Warranty
This warranty covers repair or replacement of any original body panel
that develops perforation from corrosion (rust-through), subject to the
exceptions indicated under “What Is Not Covered” on pages 11–12.
Coverage is for 60 months, regardless of mileage.
For information on how to protect yourvehicle from corrosion, see the
section entitled “Corrosion Prevention and Appearance Care” in the
Owner’s Manual.
Restraint Systems Warranty
This warranty covers repairs needed to correct defects in materials or
workmanship of any seatbelt or airbag system supplied by Toyota,
subject to the exceptions indicated under “What Is Not Covered” on
pages 11–12.
Coverage is for 60 months or 60,000 miles, whichever occurs first.
For vehicles sold and registered in the state of Kansas, the warranty for
seatbelts and related components is 10 years, regardless of mileage.
Towing
When your vehicle is inoperable due to failure of a warranted part,
towing service to the nearest authorized Toyota dealership is covered.
Your Warranties in Detail10
New Vehicle Limited Warranty

Vehicles With Altered Odometer
Failure of a vehicle on which the odometer has been altered so that
actual vehicle mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a “salvage” title or similar title
under any state’s law; or has everbeen declared a “total loss” or equiva-
lent by a financial institution or insurer, such as by payment for a claim in
lieu of repairs because the cost of repairs exceeded the cash value of the
vehicle. This exclusion does not apply to the emission control warranties.
Incidental Damages
Incidental or consequential damages associated with a vehicle failure.
Such damages include but are not limited to inconvenience; the cost of
transportation, telephone calls and lodging; the loss of personal or com-
mercial property; and the loss of pay or revenue.
Disclaimer of Extra Expenses and Damages
The performance of necessary repairs and adjustments is the exclu-
sive remedy under this warranty or any implied warranty. Toyota
does not authorize any person to create foritany other obligation
or liability in connection with this vehicle. Toyota shall not be liable
forincidental or consequential damages resulting from breach of
this written warranty or any implied warranty. Any implied war-
ranty of merchantability or fitness fora particular purpose is limited
to the duration of this written warranty, except in states where this
limitation is not allowed.
Your Warranties in Detail12
New Vehicle Limited Warranty

You are responsible for ensuring thatyour Toyota is operated and main-
tained according to the instructions in the Owner’s Manualand the
Scheduled Maintenance Guide.
You should keep detailed records of vehicle maintenance, since under
some circumstances they may be required for warranty coverage. These
records should include date of service, mileage at time of service and a
description of service performed and/or parts installed. For your conve-
nience, a maintenance log is included in the Scheduled Maintenance
Guide. If you sell your vehicle, you should give your maintenance records
to the newowner.
Toyota will not deny a warranty claim solely because you do nothave
records to show that you maintained your vehicle. However, damage or
failures caused by lack of proper maintenance are not covered under
warranty.You may have maintenance performed on your vehicle by any qualified
person or facility. However, Toyota recommends having maintenance
performed by an authorized Toyota dealership.
Toyota dealership technicians are specially trained to maintain and repair
Toyota vehicles. They stay current on the latest service information
through Toyota technical bulletins, service publications and training
courses. Many are also certified through the Toyota Certification
Program, which involves a series of rigorous written examinations. Feel
free to ask any Toyota dealership to show you its technicians’ credentials.
You can be confident you’re getting the best possible service for your
vehicle when you take it to a Toyota dealership. Plus, a Toyota dealer-
ship will always use Genuine Toyota Parts designed specifically for your
vehicle.
GENERAL INFORMATION WHERE TO GO FOR MAINTENANCE
Your Responsibilities27
Operation and Maintenance