TOYOTA tC 2009 Warranties & Maintenance Guides (in English)

The California Air Resources Board (CARB)
and Scion are pleased to explain the emis-
sion control system warranty for your 2009
vehicle. In California, new motor vehicles
must be designed, built and equipped to
meet the state’s stringent anti-smog stan-
dards. CARB regulations require that Scion
must warrant the emission control system
on your vehicle for the time periods indi-
cated on this page, provided there has
been no abuse, neglect or improper main-
tenance of your vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other emis-
sions-related assemblies.
Where a warrantable condition exists,
Scion will repair your vehicle at no cost to
you, including diagnosis, parts and labor. 2) For seven years or 70,000 miles, which
-
ever occurs first:
›If an emissions-related part listed on
page 21 is defective, the part will be
repaired or replaced by Scion. This is
your Long-Term Emission Control
System Defect Warranty.
YOUR WARRANTY RIGHTS
AND OBLIGATIONS MANUFACTURER’S
WARRANTY COVERAGE
CALIFORNIA EMISSION CONTROL WARRANTY
1) For three years or 50,000 miles, which
-
ever occurs first:
›If your vehicle fails a smog-check test,
all necessary repairs and adjust ments
will be made by Scion to ensure that
your vehicle passes the test. This is
your Emission Control System
Performance Warranty.
›If any emissions-related part on your
vehicle is defective, the part will be
repaired or replaced by Scion. This is
your Short-Term Emission Control
System Defect Warranty. Covered
parts are listed on pages 14–15.
Specific components may have longer
coverage under the terms of the
Powertrain Warranty.
19Your Warranties in Detail
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You are responsible for performance of
the required maintenance indicated in
the
Owner’s Manualand the Scheduled
Maintenance Guide
. Scion recommends
that you retain all receipts covering main-
tenance on your vehicle, but Scion cannot
deny warranty coverage solely for the
lack of receipts or your failure to ensure
the performance of all scheduled mainte-
nance.
You are responsible for presenting your
vehicle to an Authorized Servicing Dealer -
ship as soon as a problem exists. The
warranty repairs should be completed
in a reasonable amount of time, not to
exceed 30 days. You should also be aware that Scion may
deny you warranty coverage if your vehicle
or a part has failed due to abuse, neglect,
improper maintenance or unapproved
modifications.
If you have
any questions regarding your
warranty rights and responsibilities, you
should contact Scion Customer Experience
at (866) 70-SCION, or (866) 707-2466. You
may also contact the California Air
Resources Board, Mobile Source Control
Division, at 9528 Telstar Avenue, P.O. Box
8001, El Monte, CA 91734-8001. These warranty obligations do not apply
to failures or noncompliance caused by:
› The use of replacement parts not certi-
fied in accordance with aftermarket
parts certification regulations.
› The use of replacement parts not equiv-
alent in quality or design to original
equipment parts.
Provisions under the “What Is Not Covered”
section of the New Vehicle Limited
Warranty also apply to this warranty.
CALIFORNIA EMISSION CONTROL WARRANTY
OWNER’S WARRANTY
RESPONSIBILITIES WHAT IS NOT COVERED
20
Your Warranties in Detail
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The parts listed here are covered for seven
years or 70,000 miles from the vehicle’s in-
service date, whichever occurs first.
Air/Fuel Metering System
›Engine control computer (engine control
module)
› Throttle body
Air Induction System
›Intake manifold and intake air surge
tank
Catalyst System
›Catalytic converter (warm-up three-way
catalyst)
› Exhaust center pipe
Evaporative Control System
›Fuel tank To ensure optimum performance and
maintain the quality built into your vehi-
cle’s emission control systems, Scion
recommends the use of Scion Authorized
Parts when servicing or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular brand of
replace ment parts, and you may elect to
use non-Scion Authorized Parts for main-
tenance and repairs. However, use of
replacement parts that are not equiva lent
in quality to Scion Authorized Parts may
impair the effectiveness of the emission
control systems.
If you use replacement parts that have
maintenance or replacement schedules
different from those of Scion Authorized
Parts, you must
follow the maintenance
and replacement schedules for the parts
you are using. In addition, you should
ensure that such parts are warranted by
their manufacturers to be equivalent to
Scion Authorized Parts.
PARTS LIST: LONG-TERM
EMISSION DEFECT WARRANTY REPLACEMENT PARTS
MAINTENANCE
CALIFORNIA EMISSION CONTROL WARRANTY
You are responsible for performance of
the required maintenance indicated in
the
Owner’s Manualand the Scheduled
Maintenance Guide
. Scion will not deny a
warranty claim solely because you do not
have records to show that you maintained
your vehicle. However, any failure or non-
compliance caused by lack of maintenance
is not covered by this warranty.
When maintenance and repairs are paid
for by you, these services may be per-
formed by you or by any automotive
service provider you choose. Scion will
not deny a warranty claim solely because
you used a service provider other than
an Authorized Servicing Dealership for
maintenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs is not
covered by this warranty.
21Your Warranties in Detail
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If your vehicle fails a smog-check test,
you may make a claim under the Emission
Performance Warranty. To do so, take
your vehicle to an Authorized Servicing
Dealership and present a copy of the
smog-check test report. Also, take your
maintenance records in case they are
needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is re -
quired by law). If your claim is denied,
Scion will notify you in writing of the rea-
son within the same period. If we fail to
do so, we will repair your vehicle free of
charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Scion or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 27, “Obtaining Warranty Service.” If an Authorized Servicing Dealership is
unable to complete repairs on your vehicle
within 30 days, you may have the repairs
made under Scion’s provisions for emer-
gency warranty repairs. See page 28 for
details.
If you have questions or concerns about
your vehicle’s California emission war-
ranty coverage, please follow the steps
described under “If You Need Assistance”
on pages 4–5. You may also request infor-
mation from or report complaints to:
California Air Resources Board
Mobile Source Control Division
9528 Telstar Avenue
P.O. Box 8001
El Monte, CA 91734-8001
(800) 242-4450
CALIFORNIA EMISSION CONTROL WARRANTY
IF YOUR VEHICLE FAILS A
SMOG-CHECK TEST REPAIR DELAYS IF YOU HAVE QUESTIONS
22Your Warranties in Detail
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CALIFORNIA EMISSION CONTROL WARRANTY
23Your Warranties in Detail
Vehicles equipped with a California
Certified Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provi-
sions are covered by this warranty.
Currently, Connecticut, Maine,
Massachusetts, New Jersey, Oregon,
Pennsylvania, Rhode Island, Vermont
and Washington are the other states
to which this warranty applies.
Vehicles covered by this warranty are
also covered by the Federal Emission
Control Warranty (see page 13).
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The tires that come as original equipment
on your vehicle are warranted by their
manufacturer and not Scion. A separate
warranty statement for the tires is in your
glove box.
To obtain service for a tire defect, take the
tire to an authorized dealer of the tire
manufacturer. (Refer to your local phone
directory for dealer locations.) Your Scion
dealer may also be able to assist you in
obtaining warranty service from the
manufacturer.
For additional warranty information
or service assistance, contact the tire
manufacturer directly.Bridgestone/Firestone
One Bridgestone Park
Nashville, TN 37214
(800) 847-3272
Yokohama Tire Corporation
601 South Acacia Avenue
Fullerton, CA 92831
(800) 722-9888
TIRE LIMITED WARRANTY
OBTAINING WARRANTY
SERVICE ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
24Your Warranties in Detail
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You are responsible for ensuring that your
Scion is operated and maintained accord-
ing to the instructions in the
Owner’s
Manual
and the Scheduled Maintenance
Guide
.
You should keep detailed records of vehicle
maintenance, since under some circum-
stances they may be required for warranty
coverage. These records should include
date of service, mileage at time of service
and a description of service performed
and/or parts installed. For your conve-
nience, a maintenance log is included in
the
Scheduled Maintenance Guide. If you
sell your vehicle, you should give your
maintenance records to the new owner.
Scion will not deny a warranty claim solely
because you do not have records to show
that you maintained your vehicle. How ever,
damage or failures caused by improper
maintenance or lack of maintenance are
not covered under warranty. You can be confident you’re getting the
best
possible service for your vehicle when
you take it to an Authorized Servicing
Dealer ship. Plus, an Authorized Servicing
Dealership will always use Scion Author -
ized Parts designed specifically for your
vehicle.
GENERAL INFORMATION WHERE TO
GO FOR
MAINTENANCE
OPERATION AND MAINTENANCE
You may have maintenance performed
on your vehicle by any qualified person
or facility. However, Scion recommends
having maintenance performed by an
Authorized Servicing Dealership.
Technicians at Authorized Servicing
Dealerships are specially trained to main-
tain and repair Scion vehicles. They stay
current on the latest service information
through Scion technical bulletins, service
publications and training courses. Many
are also factory-certified. That means they
have passed rigorous exams through both
Scion and the National Institute for
Automotive Service Excellence.
25Your Responsibilities
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Warranty coverage is not dependent upon
the use of any particular brand of replace-
ment parts. However, Scion recommends
using only Scion Authorized Parts when
you need to replace a part on your vehicle.
Like all Scion products, Scion Authorized
Parts are built to the highest standards of
quality, durability and perform ance. They
are also designed to fit your vehicle’s exact
specifications.
Your Authorized Servicing Dealership
maintains an extensive inventory of Scion
Authorized Parts to meet your vehicle
service needs. And because it is linked
electronically to Scion’s Parts Distribution
Centers, the dealership has quick access
to any parts it may not have in stock. Scion Authorized Parts are covered by
their own warranty (see your dealer for
details) or the remainder of any applicable
New Vehicle Limited Warranty, whichever
is longer.
Non–Scion Authorized Parts, or
any damage or failures resulting from
their use, are not covered by any Scion
warranty.
OPERATION AND MAINTENANCE
REPLACEMENT PARTS
26Your Responsibilities
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In the United States, U.S.
Territories and Canada
To obtain warranty service in the United
States, U.S. territories or Canada, take
your vehicle to an Authorized Servicing
Dealer ship. If your vehicle cannot be dri-
ven, contact your nearest Authorized
Servicing Dealership for towing assistance.
You do not have to pay for towing to the
nearest Authorized Servicing Dealership if
your vehicle is inoperable due to failure of
a warranted part.
BY GEOGRAPHIC REGION
OBTAINING WARRANTY SERVICE
Outside the United States, U.S.
Territories and Canada
If you are using your vehicle outside the
United States, U.S. territories and Canada
and need warranty service, contact a local
Toyota dealership. Please note, however,
that your vehicle may not be repaired free
of charge because the local Toyota distrib-
utor may have no obligation to provide
warranty service for your vehicle, and/or
your vehicle may not comply with local
regulatory or environ mental requirements.
27Your Responsibilities
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If your vehicle is inoperable or unsafe to
drive and there is no Authorized Servicing
Dealership reasonably available to make
repairs, you may perform the repairs your-
self or have them performed by another
automotive service provider. Scion will
reimburse you for any of the repairs that
are covered by warranty. To receive reim-
bursement, present to an Authorized
Servicing Dealership your paid repair
invoices and any parts that were removed
from the vehicle. You will be reimbursed
for warranted parts at the manufacturer’s
suggested retail price and warranted labor
at a geographically appropriate hourly
rate multiplied by Scion’s recommended
time allowance for the repair. If your vehicle requires emergency repair,
Scion assumes no liability for subsequent
failures caused by improper repairs or the
use of non-Scion Authorized Parts unless
you have the vehicle properly repaired in
a timely manner. To ensure that warranty
coverage remains intact, have your vehicle
inspected by an Authorized Servicing
Dealership as soon as possible after an
emergency repair.
OBTAINING WARRANTY SERVICE
EMERGENCY REPAIRS
28Your Responsibilities
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