glove box TOYOTA tC 2009 Warranties & Maintenance Guides (in English)

elcome to Scion. You’ve joined
a select group of car buyers:
people who want a vehicle that
sets them apart from the crowd. We creat-
ed the car, but you made it your own —
reflecting your life and your own sense
of style.
Of course, quality and reliability are just as
important as a stylish ride. After all, if the
ride doesn’t go, what’s the point? Which
is the point of Scion’s excellent warranty
coverage. We stand behind the quality of
our vehicles. This booklet tells you just
how much. Your satisfaction is really important to us,
so occasionally we may create a special
policy adjustment to pay for certain repairs
that are no longer covered by warranty.
When we do this, we mail details to the
owners we have on record. That’s why it’s
important to send in the card
at the back
of this booklet if you move or if you bought
your Scion from a previous owner. Just
tear out the card and drop it in the mail;
you don’t even have to put a stamp on it.
We want you to be confident that your ride
will keep you on the road — and that Scion
will keep you covered when you need it.
We think you’ll feel pretty good about that
after taking a look at this booklet. Again,
welcome to Scion!
WE’VE GOT YOU COVERED
W
2
This booklet describes the terms of
Scion
warranty coverage as well as
general
owner responsibilities.
Another
booklet found in your glove
box,
the Scheduled Maintenance
Guide
, describes your vehicle’s main-
tenance
requirements. Be sure to look
that
one over pretty carefully, since
proper
maintenance is required to
ensure
that warranty coverage
remains
intact.
All the info in this booklet is the latest
available at the time of publication and,
with the exception of the emission control
warranties, is subject to change without
notice.
Scion is a marque of Toyota Motor Sales,
U.S.A., Inc.
Introduction
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oth Scion and your dealership want
to make your Scion ownership
experience easy and convenient.
If you have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
a quick response:
Step 1
Talk to a dealership manager, such as the
service manager or customer relations
manager. In most cases, you can reach a
satisfactory solution at this step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866) 70-SCION,
or (866) 707-2466. If you are hearing- or
speech-impaired, call (800) 443-4999
(TDD).
To help everything move quickly, please
have the following information at hand
when you call:
› Your Scion’s vehicle identification num-
ber (located on the driver’s side corner
of the dashboard, under the window)
› Current mileage on your vehicle
› Name of your Scion dealership
A Scion customer relations representative
will help you work with the dealership to
find a satisfactory solution.
Step 3
If you’re still not satisfied after pursuing
steps 1 and 2, Scion offers additional
assistance through the Dispute Settlement
Program, a dispute resolution program
administered by the National Center for
Dispute Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two par-
ties authorize an independent third party
to hear and resolve a dispute. The program
is informal and free of charge.
To request that your case be reviewed
through the program, complete the cus-
tomer claim form in the
Owner’s Warranty
Rights Notification
booklet (found in your
glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
IF YOU NEED ASSISTANCE
B
4 Introduction
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If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466. When
you call, be sure to have your vehicle iden-
tification number, your current mileage
and the names of your selling and servic-
ing dealerships.
California residents: Scion offers you
assistance through an arbitration program
called the California Dispute Settlement
Program (CDSP). A brochure about the
program is found in your glove box.
For additional information, call Scion
Customer Experience at (866) 70-SCION,
or (866) 707-2466. You may also contact
the CDSP directly at (888) 300-6237.
Failure to use the CDSP may affect your
rights and remedies under California’s
“Lemon Laws.”
IF YOU NEED ASSISTANCE
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act. You
may also be required to use the
Dispute Settlement Program or CDSP
before seeking remedies under the
“Lemon Laws” of your state. Please
see the Owner’s Warranty Rights
Notification
booklet for the require-
ments that apply to your state.
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the pro-
grams, call Scion Customer Experience
at (866) 70-SCION, or (866) 707-2466.
5Introduction
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If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on pages 4–5. Please note that you must
use the Dispute Settlement Program (or,
in California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before seek-
ing remedies under the “Lemon Laws”
of your state. Please see the
Owner’s
Warranty Rights Notification
booklet
(located in your glove box) for the require-
ments that apply to your state.
NEW VEHICLE LIMITED WARRANTY
DISPUTE RESOLUTION
12
Disclaimer of Extra Expenses
and Damages
The performance of necessary repairs
and adjustments is the exclusive rem-
edy under this warranty or any implied
warranty. Scion does not authorize
any person to create for it any other
obligation or liability in connection
with this vehicle. Scion shall not be
liable for incidental or consequential
damages resulting from breach of
this
written warranty or any implied
warranty. Any implied warranty of mer-
chantability or fitness for a particular
purpose is limited to the duration of
this written warranty, except in states
where this limitation is not allowed.
Your Warranties in Detail
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The tires that come as original equipment
on your vehicle are warranted by their
manufacturer and not Scion. A separate
warranty statement for the tires is in your
glove box.
To obtain service for a tire defect, take the
tire to an authorized dealer of the tire
manufacturer. (Refer to your local phone
directory for dealer locations.) Your Scion
dealer may also be able to assist you in
obtaining warranty service from the
manufacturer.
For additional warranty information
or service assistance, contact the tire
manufacturer directly.Bridgestone/Firestone
One Bridgestone Park
Nashville, TN 37214
(800) 847-3272
Yokohama Tire Corporation
601 South Acacia Avenue
Fullerton, CA 92831
(800) 722-9888
TIRE LIMITED WARRANTY
OBTAINING WARRANTY
SERVICE ORIGINAL EQUIPMENT
TIRE MANUFACTURERS
24Your Warranties in Detail
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