service TOYOTA tC 2011 Warranties & Maintenance Guides (in English)

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WARRANTY INFORMATION
Introduction
The Immobilizer Key4
Transportation Assistance 6
If You Need Assistance7
Warranty Coverages at a Glance 9
Your Warranties in Detail
General Warranty Provisions10
New Vehicle Limited Warranty12
Federal Emission Control Warranty 16
California Emission Control Warranty22
Tire Limited Warranty27
Your Responsibilities
Operation and Maintenance 28
Obtaining Warranty Service30
TABLE OF CONTENTS
WARRANTY
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MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance31
Keep Your Ride Running32
Maintenance & Scion Warranty Coverage 33
Maintenance Log
Using the Maintenance Log Charts34
Complimentary Maintenance Services 35
Maintenance Log36
Explanation of Maintenance Items 52
Vehicle Identification56
TABLE OF CONTENTS
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THE NEW WORLD OF
ANTI-THEFT
TECHNOLOGY
This Scion vehicle may be equipped
with an electronic “immobilizer”
anti-theft system. When the key is
inserted into the ignition switch it
transmits an electronic code to an
immobilizer computer. The engine will
only start if the code in the key matches
the code in the immobilizer. If the code
does not match, the immobilizer
disables the ignition and fuel systems.
While an exact physical copy of the key
will open the door and allow retrieval of
items locked in the vehicle, it won’t
start the vehicle unless the key has the
same code as the immobilizer.
SECURITY
For security purposes, access to key
codes and service procedures for
electronically registering replacement
keys is restricted. Only an Authorized
Servicing Dealership* or certain
bonded/registered independent
locksmiths can generate replacement
keys.
* For the purposes of this system, an Authorized Servicing Dealership is a Scion dealership or a
Toyota dealership.
THE IMMOBILIZER KEY
WARRANTY
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REPLACING THE KEY
Upon purchase, each vehicle should
have two master keys, one valet key
and an aluminum tag with a key-code
imprinted on it.
To generate a fully functional
replacement key (one that will both
open the doors and start the engine),
one of the master keys is required. To
make a key that will open the door for
retrieval of items locked inside the
vehicle, the valet key or aluminum
key-code tag can be used. If a master
key or the aluminum key-code tag is
not available, an Authorized Servicing
Dealership or certain registered
locksmiths can obtain the key code
from a restricted-access database.
These businesses can also access a
service utility to reprogram the
immobilizer if all registered master
keys have been lost. If an Authorized
Servicing Dealership is not available,
please refer to www.aloa.orgto find a
bonded/registered locksmith who
performs high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do
not record it in a way that can be easily
identified and associated with the
vehicle. For example, don’t leave the
code somewhere that can be accessed
by a valet. It is wise to keep a copy of
the key-code outside of the vehicle.
If the vehicle was delivered with less
than all three keys and the aluminum
key-code tag, consider having an
Authorized Servicing Dealership or a
qualified independent automotive
locksmith make a duplicate key before
you need it.
THE IMMOBILIZER KEY
WARRANTY
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I
f for some reason your ride doesn’t
go, and your Scion must be kept
overnight for warranty-covered
repairs, you are eligible for
transportation assistance from Scion.
The Transportation Assistance Policy
applies if your car must be kept
overnight for any of the following
reasons:
>The warranty repairs take more
than one day to complete.
>The warrantable condition requires
extensive diagnosis.
>The parts needed for the warranty
repairs are not readily available and
your car is inoperative or unsafe to
drive.
The policy does not apply when the
warranty repairs can be completed in
one day but the car must be kept
overnight due to dealer or owner
scheduling conflicts.
The Transportation Assistance Policy
applies for the duration of the New
Vehicle Limited Warranty to all 2011
model-year Scions sold and serviced by
Authorized Servicing Dealerships* in
the mainland United States and Alaska.
If you need more info, please contact
your Authorized Servicing Dealership.*
* For the purposes of this policy, an Authorized Servicing Dealership is a Scion dealership or a Toyota dealership.
TRANSPORTATION ASSISTANCE
WARRANTY
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B
oth Scion and your dealership
want to make your Scion
ownership experience easy and
convenient. If you have a problem or
concern — either during or after the
warranty period — please take the
following steps to ensure a quick
response:
Step 1
Talk to a dealership manager, such as
the service manager or customer
relations manager. In most cases, you
can reach a satisfactory solution at this
step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866)
70-SCION, or (866) 707-2466.
To help everything move quickly, please
have the following information at hand
when you call:
>Your Scion’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
>Current mileage on your vehicle
>Name of your Scion dealership
A Scion customer relations
representative will help you work with
the dealership to find a satisfactory
solution.
Step 3
If you’re still not satisfied after
pursuing steps 1 and 2, Scion offers
additional assistance through the
Dispute Settlement Program, a dispute
resolution program administered by the
National Center for Dispute
Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466.
When you call, be sure to have your
vehicle identification number, your
current mileage and the names of your
selling and servicing dealerships.
IF YOU NEED ASSISTANCE
WARRANTY
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Who Is the Warrantor
Scion is the warrantor for these limited
warranties. Scion is a marque of Toyota
Motor Sales, U.S.A., Inc., 19001 South
Western Avenue, Torrance, California
90509-2991, a California corporation.
Which Vehicles Are Covered
These warranties apply to all 2011
model year tC vehicles registered and
normally operated in the United States,
U.S. territories and Canada. Warranty
coverage is automatically transferred at
no cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for
specific parts or systems, such as the
Powertrain Warranty or Emission
Performance Warranty, is governed by
the coverage set forth in that warranty
as well as the General Warranty
Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is the
first date the vehicle is either delivered
to an ultimate purchaser, leased, or
used as a company car or
demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by
these warranties are made at no
charge for parts and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured
parts. The decision whether a part
should be repaired or replaced will be
made by the Authorized Servicing
Dealership and/or Scion. Parts
scheduled to be replaced as required
maintenance are warranted until their
first replacement only.
Authorized Servicing
Dealerships
For the purposes of these limited
warranties, an Authorized Servicing
Dealership is a Scion dealership or a
Toyota dealership.
Scion Authorized Parts and
Accessories
Scion Authorized Parts are any Scion
brand parts manufactured by or on
behalf of Scion or Toyota Motor
Corporation for use with Scion vehicles.
Scion Authorized Accessories are any
Scion brand accessories manufactured
by or on behalf of Scion or Toyota Motor
Corporation for use with Scion vehicles.
GENERAL WARRANTY PROVISIONS
WARRANTY
Your Warranties in Detail10

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Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Scion, subject to
the exceptions indicated under “What Is
Not Covered” on pages 13-14.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for
seatbelts and related components is
10 years, regardless of mileage.
Towing
When your vehicle is inoperable due to
failure of a warranted part, towing
service to the nearest Authorized
Servicing Dealership is covered.
WHAT IS NOT COVERED
This warranty does not cover damage
or failures resulting directly or
indirectly from any of the following:
>Fire, accidents or theft
>Abuse or negligence
>Misuse — for example, racing or
overloading
>Improper repairs
>Alteration or tampering, including
installation of non-Scion Authorized
Accessories
>Lack of or improper maintenance,
including use of fluids other than
those specified in the
Owner’s
Manual
>Installation of non-Scion Authorized
Parts
>Airborne chemicals, tree sap, road
debris (including stone chips), rail
dust, salt, hail, floods, wind storms,
lightning and other environmental
conditions
>Water contamination
This warranty also does not cover the
following:
Tires
Tires are covered by a separate
warranty provided by the tire
manufacturer. See page 27.
Normal Wear and Tear
Noise, vibration, cosmetic conditions
and other deterioration caused by
normal wear and tear.
NEW VEHICLE LIMITED WARRANTY
WARRANTY
Your Warranties in Detail13

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Maintenance Expense
Normal maintenance services such as:
>Engine tune-ups
>Replacement of fluids and filters
>Lubrication
>Cleaning and polishing
>Replacement of spark plugs and
fuses
>Replacement of worn wiper blades,
brake pads/linings and clutch
linings
Vehicles With Altered
Odometer
Failure of a vehicle on which the
odometer has been altered so that
actual vehicle mileage cannot be
readily determined.
Salvage or Total-Loss
Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law; or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by
payment for a claim in lieu of repairs
because the cost of repairs exceeded
the cash value of the vehicle. This
exclusion does not apply to the
emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of
transportation, telephone calls and
lodging; the loss of personal or
commercial property; and the loss of
pay or revenue.
Disclaimer of Extra Expenses and
Damages
The performance of necessary
repairs and adjustments is the
exclusive remedy under this
warranty or any implied warranty.
Scion does not authorize any person
to create for it any other obligation
or liability in connection with this
vehicle. Scion shall not be liable for
incidental or consequential
damages resulting from breach of
this written warranty or any implied
warranty. Any implied warranty of
merchantability or fitness for a
particular purpose is limited to the
duration of this written warranty,
except in states where this
limitation is not allowed.
NEW VEHICLE LIMITED WARRANTY
WARRANTY
Your Warranties in Detail14

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WHAT IS COVERED AND
HOW LONG
Emission Defect Warranty
Scion warrants that your vehicle:
>Was designed, built and equipped to
conform at the time of sale with
applicable federal emissions
standards.
>Is free from defects in materials and
workmanship that may cause the
vehicle to fail to meet these
standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s
in-service date, whichever occurs first.
However, under the terms of the Basic
Warranty, Scion provides coverage of
three years or 36,000 miles, whichever
occurs first. Specific components may
have longer coverage under the terms
of the Powertrain Warranty.
Additionally, components marked
“8/80” in the parts list on pages 17–18
have coverage of eight years or
80,000 miles, whichever occurs first.
Emission Performance
Warranty
Some states and localities have
established vehicle inspection and
maintenance (I/M) programs to
encourage proper vehicle maintenance.
If an EPA-approved I/M program is in
force in your area, you are eligible for
Emission Performance Warranty
coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Scion will make all
necessary repairs if both of the
following occur:
>Your vehicle fails to meet applicable
emissions standards as determined
by an EPA-approved emissions test.
>This failure results or will result in
some penalty to you — such as a
fine or denial of the right to use your
vehicle — under local, state or
federal law.
This warranty is in effect for two years
or 24,000 miles from the vehicle’s
in-service date, whichever occurs first.
Additionally, components marked
“8/80” in the parts list on pages 17–18
have coverage of eight years or
80,000 miles, whichever occurs first.
FEDERAL EMISSION CONTROL WARRANTY
WARRANTY
Your Warranties in Detail16