california TOYOTA VENZA HYBRID 2021 Warranties & Maintenance Guides (in English)

2
TA BL E OF CONTENTS
WARRANTY INFORMATION
INTRODUCTION
Satisfaction Down the Road 4
If You Need Assistance
5
The Immobilizer Key
7
Transportation Assistance
9
YOUR WARRANTIES IN DE TA IL
General Warranty Provisions 10
New Vehicle Limited Warranty
13
Federal Emission Control Warranty
18
California Emission Control Warranty
24
Tire Limited Warranty
30
YOUR RESPONSIBILITIES
Operation and Maintenance 31
Obtaining Warranty Service
33

6Introduction
IF YO U NEED A S SIS TA NCE
INTRODUCTION
California residents: Toyo t a offers
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyo t a Customer Experience
Center at (800) 331-4331. You may also
contact the CDSP directly at (888) 3 0 0 - 6 2 3 7.
Failure to use the CDSP may affect your
rights and remedies under California’s
“Lemon L aw s .”
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyo t a Customer
Experience Center at (800) 331- 4331.

10Yo u r Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
Important: You must use the Dispute
Settlement Program (o r, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not created
by the Act, you are not required to use
the Dispute Settlement Program
(CDSP). You may also be required to
use the Dispute Settlement Program or
CDSP before seeking remedies under
the “Lemon Laws” of your state. Please
check this booklet and the appropriate
page of the Owner’s Warranty Rights
Notification booklet for additional
information and the requirements
applicable to your state.
Who Is the Warrantor
The warrantor for these limited warranties
is Toyo t a Motor Sales, U.S.A., Inc.
(“Toyota”), a California corporation, P. O .
Box 259001, Plano, Tex a s 75025-9001.
Which Vehicles Are Covered
These warranties apply to all 2021 model-
year Venza vehicles distributed by Toyo t a
that are originally sold by an authorized
dealer in the United States and normally
operated or touring in the United States,
U.S. territories or Canada. Warranty
coverage is automatically transferred at
no cost to subsequent vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms
and conditions that may vary depending
on the part covered. A warranty for specic
parts or systems, such as the Powertrain
Warranty or Emission Performance Warranty,
is governed by the coverage set forth in
that warranty as well as the General
Warranty Provisions.
When Warranty Begins
The warranty period begins on the vehicle’s
in-service date, which is the rst date the
vehicle is either delivered to an ultimate
purchaser, leased or used as a company
car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and la b o r.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyo t a dealership and/or Toyo t a .
Parts scheduled to be replaced as required
maintenance are warranted until their rst
replacement only.

11Yo u r Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTYInformal Dispute
Settlement Program
Toyo t a offers assistance through an
informal dispute settlement program
called the Dispute Settlement Program.
This program is administered by an
independent third party:
National Center for Dispute Settlement
P. O . Box 688
Mt. Clemens, MI 48046
Further information about this program
can be found in this booklet and the
Owner’s Warranty Rights Notification booklet.
California residents : Toyo t a offers
assistance through an informal dispute
settlement program called the California
Dispute Settlement Program (CDSP). A
brochure about the program is found in
your glove box. For additional information,
call the Toyo t a Customer Experience Center
at (800) 331-4331. You may also contact
the CDSP directly at (888) 3 0 0 - 6 2 3 7. Failure
to use the CDSP may affect your rights and
remedies under California’s “Lemon L aw s .”
Limitations
The performance of necessary repairs and
adjustments is the exclusive remedy under
these warranties or any implied warranties.
Toyo t a does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability
or tness for a particular purpose is
limited to the duration of these written
warranties. Some states do not allow
restrictions on how long an implied
warranty lasts, so this limitation may not
apply to you.
Your Rights Under State Law
These warranties give you specic legal
rights. You may also have other rights that
vary from state to state.

12Yo u r Warranties in Detail
GENERAL WARRANTY PROVISIONS
WARRANTY
WARRANTY COVERAGE AT A GLANCE
1 Exception of the Hybrid Battery Warranty coverage of 10 years/150,000 mi\
les, whichever occurs rst.2 Specic components may have longer coverage under terms of the Powert\
rain Warranty.3 Also applies to Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont and Washington vehicles equipped with a California Certied Emission
Control System. Vehicles covered by this warranty are also covered by the Feder\
al Emission Control Warranty.
2
2
1
3
80
70
60
50
40
30
20
10 90 100
80
70
60
50
40
30
20 90 100 120

17Yo u r Warranties in Detail
WARRANTY
DISPUTE RESOLUTION
If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on page 5. Please note that you must use
the Dispute Settlement Program (o r, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the Owner’s Warranty Rights
Notication booklet (located in your glove
box) for the requirements applicable to
your state.
NEW VE HICLE LIMITED WARRANTY

20Yo u r Warranties in Detail
WARRANTY


Exhaust Gas Recirculation
(EGR) System
• EGR gas temperature sensor
• EGR valve
• Associated parts
Hybrid System
• Battery control module
(battery voltage sensor) (8/80)*
• Battery thermistor
• Electric vehicle junction box
• Generator
• Hybrid battery*
• Hybrid control module (power
management control module) (8/80)*
• Inverter with converter*
• Motor
• System main relay and battery
current sensor
Ignition Systems
• Ignition coil and ignitor
• Ignition wires
• Spark plugs†



Positive
Crankcase Ventilation
(PCV) System
• Oil filler cap
• PCV valve or orifice
Other Parts Used in
Above Systems
• Data link connector (8/80)
• Hoses, clamps, fittings, tubing and
mounting hardware
• Malfunction indicator light and bulb (8/80)
• Pulleys, belts and idlers
• Sealing gaskets and devices
• Sensors, solenoids, switches and valves
FEDERAL EMISSION CONTROL WARRANTY
* Covered under the Hybrid System Warranty for eight years or 100,000 miles, whichever occurs first, with the
exception of the hybrid battery covered for ten years or 150,000 miles, whichever occurs first.
† Warranted until first required maintenance under terms of the California Emission Control Warranty.
8/80 = Covered for eight years or 80,000 miles, whichever occurs first.

22Yo u r Warranties in Detail
WARRANTY

IF YOUR VEHICLE FAILS
AN EMISSIONS TEST
If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance Warranty.
To do so, take your vehicle to an authorized
Toyo t a dealership and present a copy
of the emissions test report. Also, take
your maintenance records in case they
are needed.
If your claim qualies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyo t a will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyo t a or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 33, “Obtaining Warranty Service.”


IF YOU HAVE QUESTIONS
If you have questions or concerns about
your federal emission warranty coverage,
please refer to “If You Need Assistance”
on page 5. In the case of the Emission
Performance Warranty, you may also
request information from or report
complaints to:
U.S. Environmental Protection Agency
Vehicle Programs & Compliance Division
(6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
Vehicles equipped with a California
Certified Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provisions
are also covered by the California
Emission Control Warranty (see page 24).
Currently, Connecticut, Delaware,
Maine, Maryland, Massachusetts,
New J e r s e y, New Yo r k , Oregon,
Pennsylvania, Rhode Island, Vermont
and Washington are the other states to
which the California Emission Control
Warranty applies.
FEDERAL EMISSION CONTROL WARRANTY

24Yo u r Warranties in Detail
WARRANTY


Vehicles equipped with a California
Certied Emission Control System
that are registered and operated in
California or any state that adopts
California emission warranty provisions
are covered by this warranty. Currently,
Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jer sey,
New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington are the
other states to which this warranty
applies. Vehicles covered by this
warranty are also covered by the
Federal Emission Control Warranty
(see page 18).

YOUR WARRANTY RIGHTS
AND OBLIGATIONS
The California Air Resources Board (CARB)
and Toyo t a are pleased to explain the
emission control system warranty for your
2021 vehicle. In California, new motor
vehicles must be designed, built and
equipped to meet the state’s stringent
anti-smog standards. CARB regulations
require that Toyo t a must warrant the
emission control system on your vehicle
for the time periods indicated on the next
page, provided there has been no abuse,
neglect or improper maintenance of
your vehicle.
Your emission control system may include
parts such as the fuel injection system,
ignition system, catalytic converter and
engine computer. Also included may be
hoses, belts, connectors and other
emissions-related assemblies.
Where a warrantable condition exists,
Toyo t a will repair your vehicle at no cost
to you, including diagnosis, parts and la b o r.
CALIFORNIA EMISSION CONTROL WARRANTY

25Yo u r Warranties in Detail
WARRANTY

MANUFACTURER’S
WARRANTY COVERAGE
1) For three years or 50,000 miles,
whichever occurs rst:
– If your vehicle fails a smog-check test,
all necessary repairs and adjustments
will be made by Toyo t a to ensure
that your vehicle passes the test.
This is your Emission Control System
PERFORMANCE WARRANTY.
– If an emissions-related part listed on
pages 19 –2 0 is defective, the part
will be repaired or replaced by Toyo t a .
This is your S H O R T-T E R M Emission
Control System DEFECT WARRANTY.
Specic components may have
longer coverage under the terms of
the Powertrain Warranty.
2) For seven years or 70,000 miles,
whichever occurs rst:
– If an emissions-related part listed on
pages 26–27 is defective, the part
will be repaired or replaced by Toyo t a .
This is your LONG-TERM Emission
Control System DEFECT WARRANTY.

OWNER’S WARRANTY
RESPONSIBILITIES
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manual and this booklet. Toyo t a
recommends that you retain all receipts
covering maintenance on your vehicle, but
Toyo t a cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your
vehicle to a Toyo t a dealership as soon as
a problem exists. The warranty repairs
should be completed in a reasonable
amount of time, not to exceed 30 days.
You should also be aware that Toyo t a
may deny you warranty coverage if your
vehicle or a part has failed due to abuse,
neglect, improper maintenance or
unapproved modications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact the Toyo t a Customer
Experience Center at (800) 331-4331 or
the California Air Resources Board, Mobile
Source Control Division, at 9528 Te l s t a r
Avenue, Suite 4, El Monte, CA 917 31,
(800) 242-4450.
CALIFORNIA EMISSION CONTROL WARRANTY