tow TOYOTA VERSO 2013 Service Manual

5When trouble arises
475
VERSO_WE_OM64550E_EURO5
5-1. Essential information
Emergency flashers .......... 476
If your vehicle needs to
be towed ......................... 477
If you think something is
wrong .............................. 486
Fuel pump shut off system
(gasoline engine) ............ 487
5-2. Steps to take in
an emergency
If a warning light turns on
or a warning buzzer
sounds... ........................ 488
If a warning message is
displayed ........................ 492
If you have a flat tire
(vehicles with spare
tire) ................................. 504
If you have a flat tire
(vehicles with emergency
tire puncture repair kit).... 520
If the engine will not
start ................................ 544
If the shift lever cannot
be shifted from “P”
(vehicles with a Multidrive
or an automatic
transmission) .................. 547
If you lose your keys ......... 548
If you cannot operate
the back door opener ..... 549
If the electronic key does
not operate properly
(vehicles with smart
entry & start system)....... 550If the vehicle battery is
discharged ...................... 553
If your vehicle overheats ... 557
If you run out of fuel and
the engine stalls
(diesel engine) ................ 560
If the vehicle becomes
stuck ............................... 561
If your vehicle has to
be stopped in
an emergency ................. 563

5
477
5-1. Essential information
When trouble arises
VERSO_WE_OM64550E_EURO5
If your vehicle needs to be towed
Before towing
The following may indicate a problem with your transmission. Contact
any authorized Toyota dealer or repairer, or another duly qualified
and equipped professional, before towing.
The engine is running, but the vehicle will not move.
The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle towed by
any authorized Toyota dealer or repairer, or another duly qualified
and equipped professional, such as or a commercial towing service,
using a lift-type truck or a flat bed truck.
Use a safety chain system for all towing, and abide by all state/pro-
vincial and local laws.
If towing from the front, the vehicle’s rear wheels and axles must be
in good condition. (P. 482)
If they are damaged, use a towing dolly or flat bed truck.

478 5-1. Essential information
VERSO_WE_OM64550E_EURO5
Emergency towing
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using a cable or chain secured to the emergency
towing eyelet. This should only be attempted on hard, surfaced roads
for short distances at low speeds.
A driver must be in the vehicle to steer and operate the brakes. The
vehicle’s wheels, drive train, axles, steering and brakes must be in
good condition.
Towing eyelet
Emergency towing procedure
Vehicles without smart entry & start system
Release the parking brake.
Put the shift lever in “N”.
Turn the engine switch in the “ACC” (engine off) or “ON” position
(engine running).
Vehicles with smart entry & start system
Release the parking brake.
Pull the shift lever in “N”.
The “ENGINE START STOP” switch must be in ACCESSORY
mode (engine off) or IGNITION ON mode (engine running).

5
479 5-1. Essential information
When trouble arises
VERSO_WE_OM64550E_EURO5
CAUTION
Caution while towing
Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive
stress on the emergency towing eyelet and the cable or chain. Always be
cautious of the surroundings and other vehicles while towing.
If the engine is not running, the power assist for the brakes and steering
will not function, making steering and braking more difficult.
NOTICE
To prevent causing serious damage to the transmission
(vehicles with a Multidrive or an automatic transmission)
Never tow this vehicle from the rear with the front wheels on the ground.
This may cause serious damage to the transmission.
When towing a vehicle without using a towing dolly
(vehicles with a manual transmission)
Vehicles without smart entry & start system: Do not tow the vehicle with
the key removed or in the “LOCK” position.
Vehicles with smart entry & start system: Do not tow the vehicle with the
“ENGINE START STOP” switch OFF.

480 5-1. Essential information
VERSO_WE_OM64550E_EURO5
Installing towing eyelet
Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a
rag between the screwdriver and
the vehicle body, as shown in the
illustration.
Insert the towing eyelet into the
hole and tighten partially by
hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench
* or hard metal bar.
*: If a wheel nut wrench is not
equipped, a wheel nut wrench
can be purchased at any autho-
rized Toyota dealer or repairer, or
another duly qualified and
equipped professional.
Location of the emergency towing eyelet
P. 504, 520

5
481 5-1. Essential information
When trouble arises
VERSO_WE_OM64550E_EURO5
Towing with a sling-type truck
CAUTION
Installing towing eyelet to the vehicle
Make sure that towing eyelet is installed securely. If not securely installed,
towing eyelet may come loose during towing. This may lead to accidents that
cause serious injury or even death.
NOTICE
To prevent body damage
Do not tow with a sling-type truck, either from the front or rear.

482 5-1. Essential information
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Towing with a wheel-lift type truck from the front
Release the parking brake.
NOTICE
To prevent damaging the vehicle
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.

5
483 5-1. Essential information
When trouble arises
VERSO_WE_OM64550E_EURO5
Towing with a wheel-lift type truck from the rear
Vehicles with a Multidrive or an
automatic transmission: Use a
towing dolly under the front
wheels.
Vehicles with a manual transmis-
sion: We recommend to use a
towing dolly under the front
wheels.
Vehicles without smart entry &
start system: When not using a
towing dolly, turn the engine
switch to the “ACC” position and
shift the shift lever to “N”.
Vehicles with smart entry & start
system: When not using a towing
dolly, turn the “ENGINE START
STOP” switch to ACCESSORY
mode and shift the shift lever to
“N”.

484 5-1. Essential information
VERSO_WE_OM64550E_EURO5
NOTICE
To prevent causing serious damage to the transmission
(vehicles with a Multidrive or an automatic transmission)
Never tow this vehicle from the rear with the front wheels on the ground.
When towing a vehicle without using a towing dolly (vehicles with a
manual transmission)
Vehicles without smart entry & start system: The engine switch must not
be OFF.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
Vehicles with smart entry & start system: The “ENGINE START STOP”
switch must not be OFF.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
To prevent damaging the vehicle (vehicles with a manual transmission)
Vehicles without smart entry & start system: Do not tow the vehicle from
the rear when the engine switch is in the “LOCK” position or the key is
removed. The steering lock mechanism is not strong enough to hold the
front wheels straight.
Vehicles with smart entry & start system: Do not tow the vehicle from the
rear with the “ENGINE START STOP” switch OFF. The steering lock
mechanism is not strong enough to hold the front wheels straight.
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.

504
5-2. Steps to take in an emergency
VERSO_WE_OM64550E_EURO5
If you have a flat tire (vehicles with spare tire)
Remove the flat tire and replace it with the spare provided.
Before jacking up the vehicle
Stop the vehicle on a hard, flat surface.
Set the parking brake.
Shift the shift lever to “P” (Multidrive or automatic transmis-
sion) or “R” (manual transmission).
Stop the engine.
Turn on the emergency flashers. (P. 476)
Location of the spare tire, jack and tools
Vehicles without the third seat
Spare tire
Jack
handleJack
Wheel nut wrench
Towing eyelet