Information system VOLKSWAGEN CC 2012 Owner's Guide

Practical tips
Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the
following advice before contacting an authorized Volkswagen dealer
or an authorized Volkswagen Service Facility. You may also find help-
ful information under “Special considerations” or “Checklist” in the
index.

Description Possible causes,
among others Possible remedy
Engine does not
start.
Vehicle battery dead. – Perform jump-start
– Charge vehicle battery
The wrong vehicle
key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be
locked or un-
locked using ve-
hicle key.
– Battery in the re-
mote control vehicle
key is dead.
– Too far away from
the vehicle (out of
range).
– Buttons have been
pressed too many
times.
– Replace the battery in
the remote control vehicle
key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle
manually
Unusual noises.
Cold engine, braking
assist systems, elec-
tronic steering col-
umn lock.
Check the “Noises” entry
in the index.
Odd driving
behavior.
Assistance systems
activated.
Check the “Assistance
systems” entry in the in-
dex.

When not to tow your vehicle
In the following situations, the vehicle cannot be towed and must be
transported on a flatbed truck or trailer:
If transmission fluid has leaked out of the transmission.
If there is little or no oil in the transmission because of damage to
your vehicle, it must be moved with the drive wheels off the ground.
If the front and rear wheels cannot turn.
When the vehicle battery is dead, because the steering may remain
disabled and it may not be possible to release the electronic steering
column lock. If the electronic parking brake was engaged when the
battery died, it cannot be released.
If you have to tow an automatic transmission vehicle more than
30 miles (50 km).
Towing other vehicles
Obey all legal requirements
Read and heed all towing information in the owner's manual for the
other vehicle.
A vehicle can be towed only if the electronic parking brake and
the electronic steering column lock are released. In case of a power
loss or malfunctions of the electrical system, the engine may have to
be jump-started ⇒ Jump-starting in order to release the electronic
parking brake and the electronic steering column lock.
Installing the front towing eye

Fig. 212 In the right front bumper: Removing the cover cap.