Practical tips
Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the
following advice before contacting an authorized Volkswagen dealer
or an authorized Volkswagen Service Facility. You may also find help-
ful information under “Special considerations” or “Checklist” in the
index.
Description Possible causes,
among others Possible remedy
Engine does not
start.
Vehicle battery dead. – Perform jump-start
– Charge vehicle battery
The wrong vehicle
key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be
locked or un-
locked using ve-
hicle key.
– Battery in the re-
mote control vehicle
key is dead.
– Too far away from
the vehicle (out of
range).
– Buttons have been
pressed too many
times.
– Replace the battery in
the remote control vehicle
key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle
manually
Unusual noises.
Cold engine, braking
assist systems, elec-
tronic steering col-
umn lock.
Check the “Noises” entry
in the index.
Odd driving
behavior.
Assistance systems
activated.
Check the “Assistance
systems” entry in the in-
dex.
WARNING
Serious injuries can result if the emergency closing and open-
ing procedures are used carelessly.
Never leave children, disabled persons, or anyone who can-
not help themselves in the vehicle. The doors can be locked
with the remote control vehicle key. This could result in people
being trapped in the vehicle in an emergency.
A closed vehicle can become very hot or very cold, depend-
ing on the season. Particularly in the summer, heat buildup in
the passenger and luggage compartment of a parked vehicle
can result in temperatures in the vehicle that are much higher
than the outside temperatures. Temperatures can quickly reach
levels that can cause unconsciousness and death, particularly
to small children.
WARNING
Careless opening and closing of the doors, the luggage com-
partment lid, and the power sunroof is dangerous and can
cause serious personal injury.
Open or close the doors, the luggage compartment lid, and
the power sunroof only when no one is in the way.
NOTICE
If the vehicle's battery fails or the power windows won't work,
the door windows are not lowered when the door is opened or
closed. Always close and open the door carefully to help prevent
damage to the window, the paint, or the rubber seal.
NOTICE
To help prevent vehicle damage, carefully remove and properly
reinstall parts after emergency locking or unlocking.
