key battery VOLKSWAGEN EOS 2012 User Guide

Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Special considerations” or “Checklist” in the index.

Description Possible causes, among others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start – Charge vehicle battery.
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be locked or unlocked using vehicle key.
– Battery in the remote control vehicle key is dead. – Too far away from the vehicle (out of range). – Buttons have been pressed too many times.
– Replace the battery in the remote control vehicle key – Move closer to vehicle. – Synchronize vehicle key – Lock or unlock vehicle manually
Unusual noises. Cold engine, braking assist systems, electronic steering column lock.
Check the “Noises” entry in the index.
Odd driving behavior. Assistance systems activated. Check the “Assistance systems” entry in the index.
DSG® Direct Shift Gearbox too hot. Stop vehicle as soon as you can safely do so.
Front seats cannot be adjusted with power controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
CSC roof will not move. CSC roof malfunction. Check whether any technical requirement for opening and closing the CSC roof is not met. If necessary contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
Features do not work as described in this manual. Settings were adjusted in the Volkswagen Information System.
Check and reset to factory settings if necessary.
Headlights do not light up the road as they should.
– Headlights incorrectly adjusted. – Light bulbs burned out. – Low beams not switched on.
– Have the headlight range adjusted by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. – Change light bulbs – Switch on low beams
Electrical consumers do not work. Vehicle battery charge too low. Charge vehicle battery
Remaining fuel level too low. Refuel
Fuse blown. Check fuse and replace if necessary

x After emergency roof closing is complete, continue to hold the lever and switch to close all windows.
x OR: After emergency closing, pull switch (1).
x OR: Insert the key in the lock of the driver's door, turn in the closing direction, and hold until all windows are closed.
x Have the vehicle checked immediately by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
Cancel conditions for emergency closing
Emergency closing the CSC roof is canceled if any of the following situations occurs:
x The lever in the center console or the switch in the driver door is released.
x The ignition is switched off.
x Any door is shut.
x The vehicle battery voltage is less than 9 Volts.
x The luggage compartment lid is closed before the roof frames are locked into the mountings on the windshield.
x The vehicle moves at a speed greater than about 0.6 mph (1 km/h).
x The outside temperature is below +5° F (- 15° C).
Emergency closing using the lever-switch combination is possible only if the CSC control unit has detected a malfunction that is caused by one of the listed feasible problems, Possible situations for emergency closing.
Do not interrupt the emergency CSC roof closing process once you have initiated it unless this is absolutely necessary.
If the CSC roof gets stuck while opening or closing, it may be possible to close it using the emergency process before it lowers itself automatically.
Stowing the Automatic Rollover Support System®

Fig. 174 Deployed rollover protection support behind the rear seat backrest.