high VOLKSWAGEN GOLF 2013 5G / 7.G Service Manual

x If vehicle components bearing safety certificates, stickers, or labels are replaced, make certain that
the firm doing the work attaches new conforming certificates, stickers, or labels to the same part of the
new components.
Safety Compliance Certification Label
A safety certificate affixed to the door jamb in the driver door confirms that at time of production all
necessary safety standards and requirements of the traffic safety agency of the respective country
were met. The month and year of production as well as the vehicle identification number may be listed
as well.
Radiator fan and high voltage warning sticker
A warning sticker about the radiator fan and the high voltage of the electrical system is located in the
engine compartment next to the engine hood release. The vehicle ignition system complies with the
Canadian standard ICES-002.
Operating your vehicle outside of the United States and Canada

Reporting Safety Defects
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death,
you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition
to notifying Volkswagen of America, Inc. 3800 Hamlin Road, Auburn Hills, MI 48326.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot
become involved in individual problems between you, your dealer, or Volkswagen of America, Inc.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-
424-9153);
go to http://www.nhtsa.gov;
or write to:

Administrator
NHTSA
1200 New Jersey Avenue, SE.
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
http://www.safercar.gov.

Applicable only in Canada
Reporting Safety Defects
If you live in Canada and you believe that your vehicle has a defect that could cause a crash, injury or
death, you should immediately inform Transport Canada, Defect Investigations and Recalls. You
should also notify Volkswagen Canada, Inc.
Transport Canada
Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may either call Transport Canada toll-free at

Phone: 1-800-333-0510 or
1-819-994-3328 (Ottawa region and from other countries)
or contact Transport Canada by mail at:
Transport Canada
Motor Vehicle Safety Investigations Laboratory
80 Noel Street
Gatineau, QC
J8Z 0A1
For additional road safety information, please visit the Road Safety web
site at:
http://www.tc.gc.ca/eng/roadsafety/menu.htm

Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.

Description Possible causes, among
others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start .
– Charge vehicle battery
The wrong vehicle key is used. Use a valid vehicle key .
Fuel level too low. Refuel .
Vehicle cannot be locked
or unlocked using vehicle
key.
– Battery in the remote control
vehicle key is dead.
– Too far away from the
vehicle (out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key
– Move closer to vehicle.
– Synchronize vehicle key .
– Lock or unlock vehicle manually
Unusual noises.
Cold engine, braking assist
systems, electronic steering
column lock.
Check the “Noises” entry in the index.
Odd driving behavior.
Assistance systems activated. Check the “Assistance systems” entry
in the index.
DSG® Direct Shift Gearbox too
hot.
Stop vehicle as soon as you can safely
do so.
Outside mirrors move
when the vehicle is
unlocked.
Convenience settings are
stored. Correct convenience settings
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead. Charge vehicle battery .
Fuse blown. Check fuse and replace if necessary
Features do not work as
described in this manual.
Settings were adjusted in the
Volkswagen Information
System.
Check and reset to factory settings if
necessary
Headlights do not light up
the road as they should.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility.
– Change light bulbs
– Switch on low beams
Electrical consumers do
not work.
Vehicle battery charge too low. Charge vehicle battery
Remaining fuel level too low. Refuel
Fuse blown. Check fuse and replace if necessary
Fuel consumption higher
than indicated.
– Short hauls.
– “Jumpy” accelerator pedal.
– Avoid short distance driving.
– Drive defensively.
– Accelerate smoothly.
Electrical loads switched on. Switch off unnecessary loads.

Description Possible causes, among
others Possible remedy
Engine control malfunction. Have the malfunction corrected
Tire pressure too low. Adjust tire pressure
Driving in the mountains. No direct corrective action possible.
Towing a trailer or driving with
a roof rack.
– Check use.
– Remove if not in use.
Driving with heavy payload. No direct corrective action possible.
Driving at high engine speed. Select a higher gear.

WARNING
Never shift the transmission out of Park (P) without first firmly applying the parking brake.
Otherwise, the vehicle can start to roll unexpectedly, especially on hills or inclines, and cause
an accident and serious injuries.
NOTICE
Even with the selector lever is in Neutral (N), the automatic transmission will be damaged if the
vehicle is towed (or you let it coast) for an extended period or at high speed with the engine
shut off.

WARNING
Improper replacement of burned out headlights and other light bulbs can cause serious
personal injury.
x Stop! Always read and heed the WARNINGS before doing any work in the engine
compartment . The engine compartment of any motor vehicle is a potentially dangerous area,
and work in this area can lead to serious personal injury.
x HID – High Intensity Discharge (Xenon) headlights get power from a high voltage source
that can cause severe personal injury and even death if handled improperly.
x H7 bulbs and HID – High Intensity Discharge (Xenon) headlights are under high pressure
and can explode if handled improperly.
x Always let a burned out light bulb cool down before replacing it.
x Never replace a light bulb unless you are familiar with all of the necessary procedures. In
particular, never remove a headlight unless you know exactly how to carry out the job and
have the correct tools and light bulbs.
x If you are uncertain about what to do, have the work performed by an authorized
Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified
workshop. Serious personal injury may result from improperly performed work.
x We strongly recommend that you always have HID – High Intensity Discharge (Xenon)
headlights and H7 bulbs replaced by a qualified technician.
x Do not touch the glass of light bulbs with your bare hands. Fingerprints left on the bulb
evaporate due to the heat when the bulb is switched on and cause the reflector to “cloud.”
x There are sharp edges on and around the headlight housing in the engine compartment
and the rear light housing. Wear hand protection if you replace bulbs.
NOTICE
After replacing a headlight bulb or other light bulb, always make sure that the rubber covers or
plastic caps have been properly and securely reinstalled to help prevent water from getting
into the electrical connections and headlight housing and damaging the electrical system.
Indicator light

NOTICE
Always insert and remove lamps carefully to help prevent damage to the vehicle paint or to
other parts of the vehicle.
Changing headlight bulbs

Fig. 193 In the engine compartment: Covers in the left headlight assembly. 1 Low beam, 2 Turn signal
indicator, 3 High beam and parking light as well as daytime running light.

Please carry out each step only in the order specified:
⇒ fig. 193 (1) (2) (3) (3)
Low beam
headlights
Front turn signals High beam
headlights /
daytime running
lights
Parking lights (small
bulb holder)
7. Insert the bulb holder in the headlight and turn it
clockwise all the way.
Insert the bulb holder in
the headlight and slide it
all the way in.
8. Install the rubber or plastic cover.
Press the clip down, if necessary.

The illustrations show the left headlight assembly from the rear. The right headlight assembly is
the mirror image of the left headlight assembly.
Different models may have different lights, and the location and design of covers, bulb holders,
and bulbs may be in a different location than shown in the illustrations.
You cannot replace the LEDs in LED daytime running lights. Contact your authorized
Volkswagen dealer or an authorized Volkswagen Service Facility for assistance.
Changing taillight bulbs in the rear hatch

Fig. 196 In the rear hatch: Removing cover.

WARNING
Improper use of jumper cables when jump-starting a vehicle with a dead battery can cause
the battery to explode, leading to serious personal injury. To help reduce the risk of battery
explosion:
x All work on the batteries or the electrical system in your vehicle can cause serious acid
burns, fires, or electrical shocks. Always read and heed the following WARNINGS and safety
precautions before working on the batteries or the electrical system , Vehicle battery.
x Always make sure that the battery providing starting assistance (the booster battery) has
the same voltage as the dead battery (12 V) and about the same amperage capacity (see
battery label).
x Never jump-start a vehicle with a thawed or frozen vehicle battery. The battery can
explode. A dead battery can freeze at temperatures around +32 °F (0 °C).
x A battery that is frozen or was frozen, but has since thawed, must be replaced.
x When the vehicle battery is jump-started, it gives off hydrogen gas, which is highly
explosive! Always keep fire, sparks, open flame, and smoking materials far away from vehicle
batteries. Never use a cellular telephone while connecting or disconnecting jumper cables.
x Jump-start batteries only in well-ventilated areas. Batteries give off highly explosive
hydrogen gas during jump-starting.
x Always route the jumper cables so that they cannot get caught in any moving parts in the
engine compartment.
x Never short out the battery terminals by connecting the positive (+) and negative (-)
terminals with each other.
x Never connect the negative cable from the other vehicle directly to the negative terminal
of the dead battery, as this may cause the hydrogen gas given off by the dead battery to
explode.
x Never attach the negative cable from the vehicle providing starting assistance to any part
of the fuel system or to the brake hoses or brake lines.
x Never allow the non-insulated parts of the battery clamps to touch.
x Never allow the jumper cable attached to the positive battery terminal to contact metal
parts of the vehicle.
x Always follow the instructions of the jumper cable manufacturer.
NOTICE
To help prevent extensive damage to the vehicle electrical system, read and heed the
following:
x Connecting jumper cables improperly can cause a short circuit and do expensive damage
to the vehicle's electrical system.
x Do not let the vehicles touch each other while the jumper cables are connected. If they do,
electrical current may flow between the vehicles when the positive (+) terminals are connected,
causing electrical system damage.