service schedule VOLKSWAGEN JETTA 2008 User Guide

Booklet 1.2 USA Warranty
BBB AUTO LINE
BBB AUTO LINE dispute resolution services
I f yo ur dealer or Customer CARE does not re solve you r prod uct concern to yo ur
sat isfact ion or if you do not wish to presen t yo ur
concern
to e ither of th em, you may advan­
t age of th e me diatio n and a rb it ra tion serv ices of
the Better Business Bureau. This program i s
ca lled BBll AUTO LINE and is ava ilab le to you
free of charge, on
nat ionwide bas is as long as
yo ur vehicle has been dr iven less than 24,000
m iles and has not been in use fo r more t han 2
years. Not every cla im i s eligible; there are some
age and mileage limitat ions , so please c heck
with you r loca l B euer Bu sines s Bureau ("BBB ")
r ega rd in g yo ur clai m.
The BBB AUTO LINE program has
staff wi ll fac ilitate negot iations between th e
parties in an effort to bring you r claim to a mutu­
ally acc eptab le re so lu tion . You do no t have to
partic ipate in med ia tion if you would rather pro­
cee d imme diate ly to arb itra tion. Arbitration is
th e o ther part of llBB AUTO LINE. Arbitrat ion is
a process by w hic h an imp art ia l pe rson makes a
deci sion on your cla im. The arbitrators are not
connected w ith the automob ile ind ustry and
serve on a vol untary ba sis.
I f yo u do not agree with the m ed iate d reso lution
and/or have opted to arb itrate, an arb itration
hear ing w ill be scheduled. You may attend the
hea ring in pe rso n, be represe nted by a n at­
torn ey, br ing witnesses, a nd give supporting ev­
id ence . Instead of ap pear ing perso nall y, yo u
ma y request a wri tten or eve n a tel ephon e arb i­
tratio n hea ring.
If yo u wis h to u se BBB AUTO LINE, please call
the fo llow ing to ll-free numbe r:
30 BBB AUTO LINE
Tel.: I ( 800) 95 5-5 100
you call th e local office of the "BBB", its
staff w ill need the following informatio n:
• Y our n am e, a ddress a nd tele ph one number
• Make, mod el and Vehicl e Id entifi cation
N umb er o f yo ur vehicl e (VIN)
• D elivery date a nd curr ent mil eage
• Natur e of c ompl aint or p roblem
The
will follow-up o n you r complai nt;
an d if it canno t be med iated, they w ill arra nge an
arbitratio n hearing.
A dec is io n will be made by the arb itra tor w it hin
3 days of the h earing (typica lly a decision is
m ade 40 days fro m th e date yo u fil ed yo ur cla im
with
Yo u th en have the op po rtu nity to acce pt or re ject
the deci sion. If you accept t he deci sio n, Volk ­
swagen of Am erica, I nc. wi ll b e bou nd by th e de ­
cisio n and f ulfi ll its o bli ga tion within th e time
s p eci fied by t he arb itrator.
If yo u reje ct the deci sion:
Yo u are free to pursue other legal remed ies
available under and federa l law.
2
T he ma nufacture r w ill no t have to comp ly
w ith any part of the deci sio n.
California re sid ents
A ddition al informati on re la tin g to y our ri ght s
t o arbitrat e warr anty claim s und er th e BBB
A UT O LINE Arbit ration Pr ogra m is p rovid ed in
th e O wner In form atio n ab out Co nsum er Pro­
t ec tion La ws bookl et w hich i s pre sented t o you
b y yo ur dea le r w hen yo u take delivery o f your
n ew v ehicl e._,.

Booklet 3.2 Tips and Advice
Braking power and braking distance
Braking power and braking distance are influenced by driving situations and
road
Worn brake pads will not provide good braking.
The amount of wear and tear on the brake pads
depends to a great extent on the cond itions
und er which the vehicle is opera ted and the way
the vehicle is dr iven. If you do a lot of city
driv ing, drive short distances or have a sporty
driving style, we reco mm end th at you have the
thickness of your brake pad s checked by an au­
thor ized Volkswagen dea ler more frequently
than r ecommend ed in the service schedule.
I f you dr ive witJ1 wet brakes , for example after a
dri ving through water,
heavy rainfall or
after washing the vehicle, brakin g power will be
reduced and sto pping distances w ill be longer
because the brake d iscs will be wet or in winter
ma ybe even frozen
the brakes must be dried
with severa l ca reful brake applications.
Brake fluid absorbs water and must be c hanged
every two years. Heavy use of the brakes can
cause vapor lock if the brake fl uid is too old.
Va por lock reduces braking power, increases
stopp ing distances and can even cause total
brake failure.
WARNING
• New tires and new brake pads do not pro­
v id e maximum grip, control or braking abilit y.
• To reduce the risk of losing control, a colli­
s ion and se rious persona l injuries, drive with
special ca re for the first
350 mil es (560 km).
• New brake pads do not have the best stop ­
ping power for the first
150 mil es (240 km) and
must be broken in. You can com pensate for
the slightly reduced braking ability by drivin g
w ith care and applying more pressure on the
brak e pedal.
• Never fo llow other vehicle s too close ly or
put yourse lf into other situ ations that might
r equ ire s udden , hard brakin g especially when
th e brake pads have not been broken in.
WARNING
Wet brake s or brak es coa ted ice or road
sa lt react slower and need longer stopping dis­
tanc es.
• Carefully apply brakes for a lest.
• Alwa ys dry brake s and clean olT ice coa t­
ings and salt coa tings with a few cautiou s
brake app lica tions.
• Always read and hee d all
in "Break ing in tir es and brake pads" on
page 7.
WARNING
Overheated brakes will reduce the vehicle's
s topping power and increase stoppin g di s­
tances.
• Always avoid over hea tin g the brakes!
• When driving downhill, the brakes have to
work hard and hea t up quickly .
• Before driving clown a long, steep hill, al­
ways red uce spee d and downshift to a lower
gea r. This will let th e ve hicle use engine
braking and reduce the load on the brakes.
• Always c han ge the brake fluid at least
every two years. Hard braking with old brake
fluid may cause a va por lock. Vapor lock re­
duces brakin g power, increases s topping dis­
tan ces and can even ca use to tal brake failure.
• A damaged front spoiler or new non stan­
dard spoile r ca n reduce the airflo w to the
brake s and cause them to overheat.
• Always sec an au thorized Vo lkswage n
dealer or qualil1ed workshop if yo u think th at
you may have damaged the front spoiler.
• Be sure to read and heed all WARNINGS
and the information =-page 27, "Accessories
and part s" before buying accessorie s.
8 Driving and protecting the environment