Service maintenance VOLKSWAGEN JETTA 2010 Owner's Manual

Emergency repairs
Emer gency repai rs perfor med by a non -Vo lk­
s wa gen service facility will be re imbur sed if th e
r e pair work was nee ded an d co rrec tly per ­
fo rm ed, and it was impossib le or unr easo nab le
und er
circums tances to or dri ve your
Vo lkswagen lo nea rest autho rize d Volk­
swage n dealer. The maxi mum r eimbur sement
a llowable is an amount equal
if yo ur
a uth orized Vo lk swage n dealer had compl eted
repair (s). Reim bursement will be co nsidered
B oo kle t 1.2 USA War rant y
when you submit th e fo llow ing items to your au­
thori zed Vo lkswage n deal er:
• A sta te m elll exp laining
circ um stan ces prevented you from gelling an
ri zed Volkswagen dea ler,
• Paid receipt(s),
• Repa ir orde r(s ), and
• Pan(s) removed from your Vo lkswagen.
Damage caused by tampering, use of improper fuel, abuse, neglect
and improper maintenance
T hese warra nties do cove r any damage the vehicle caused by tam perin g emi ssion
contro ls, use of fue l co ntainin g lead, or fuel not
m ee tin g th e sp ec ific ati ons
in
Implied warranties
A ny imp lied warranty, including any warranty
of mer ch antab ility or warranty of fitness for a Ow
ner's Man ual, an d ab use , negle ct or im­
p roper maim en ance of the ve hicle. D iagnos is
an d re pair of such damage are
the expense of
p arti cu lar purpo se, is limited in d urat ion to the peri od of the se wrillen warrantie s.
Incidental and consequentia l damages
T hese warra nties do not cover a ny in cident al or
c on sequ ent ia l dama ges, including lo ss of resale
value,
p ro fits or ea rning s, and out-of­
po cke t ex pen ses for substitute transpor tation
or lod ging.
So me
do not a llow ex clu sio n or limi ta­
ti on of incidenta l o r co nseq uemial damag es, so
limitation o r excl usio n m ay ap ply to
yo u.
rece ived the serv ices
pro mised in these warra ntie s, plea se follow
pro cedu res descr ibed in book le t u nder t he "C ustom er
• You may o btain furthe r informati on re­
ga rdin g Emiss ion s Per fo rman ce Warranry o r violatio n of terms o f Emi ssio ns
Performance Wa rra nry by co nta cting: Manager,
Cer tification and Co mp lia nce D ivisio n
(6405 )), Wa rrant y Claims, En vironm ent al Pr otect ion
Age ncy, Ariel Build in g, 120 0 Pen nsy lv an ia
Avenue, N.W., Was hin gton, DC 20 460
Fed eral Emi ssion s Warranti es 19

Proper maintenance and use
Inst ructions fo r proper main tenanc e a re con­
tain ed in your Vo lkswagen Maintenance
book le t. Tim e a nd mil eage int erv al s at whic h
ma intenance is to be perfor med , may vary from
mod el to model.
Volk swagen recom mend s yo u keep a record of
sc heduled maintenance performed by having
your Volkswage n Main te nance bookle t va li ­
d ated at the approximat e time or m ileage inter­
val s by an aut horized Volkswage n deal er, and
t hat you prov ide these records to the new owner
whenever you sell the vehicle.
Use of Genuine Volkswagen Parts
Vo lkswag en recommends that Genu ine Volk­
swage n parts be used as rep lacement parts fo r
th e main te nance , repair or rep lace ment of em is­
s ion contro l sys te m s. Use of re placement part s
w hi ch a re no t equ ivalen t to Genuin e Volk ­
swage n parts in emis sion performan ce and du­
rability may impair the effective ness of emiss ion
Booklet 1.2 USA Warranty
Fai lure to ma intain yo ur vehicle acco rding to t he
in struc tion for proper maintenance may cause
t h e veh icle
to e xceed applicab le em iss io ns sta n ­
d ards and could result in denial of warranty cov­
e rage. Howev er, Volk swagen w ill not deny a
wa rran ty clai m sole ly on the basis of your failure
to maintain t he veh icle accord ing to the in struc­
tio ns o r fa ilu re to keep a record of maint en ance.
I n st ru ctions fo r proper use of the vehi cle are
co ntained in your Volkswage n Owne r's
Ma nual.
co ntrol system s. Although use of parts o ther
than Genu in e Volkswagen part s do es not in va li­
dat e thes e wa rran ties, Volkswage n ass um es no
liability unde r these wa rranties for failu re of
suc h part s and damage
to other parts caused b y
s u ch fa ilu re
Maintenance and repairs performed by independent service shops
Without in val idating t hese warrant ies, you may
c h oo se to have maintenance, repa ir or repla ce­
me nt of e mission contro l compone nts per­
formed b y any automotive service estab lish­
ment or individual q uali fied to p erfor m su ch
se rvi ces. However , the co st of su ch serv ices is
not covered by these warrant ies except in em er­
ge ncies. If the ind epe ndent serv ice estab lish- m
ent find s a warrantable defec t, you may deliv er
th e ve hicle to an au thori zed Volkswagen dea ler
and have t he defect corrected free of charg e.
Vo lkswagen
will not be liab le for any expens es
w hi ch yo u have incurred at th e ind ep ende nt ser ­
vic e establis hmen t, excep t for em ergency re­
pa irs. See "Emerge ncy Repairs" for further
details.
Parts not scheduled for inspection or replacement
An y pa rt, w hich is not sched uled for in spe cti on
or rep lac em ent at maint enance in terva ls sp eci­
fied in th e Volkswagen Mainten ance bookle t, is
cov ered by th is warranty for t he full warrant y pe- riod.
Any s uch part s repai red o r rep lace d under
wa rra nty are wa rranted for th e remaining war­
ra nty peri od.
California Emissions Warranties 25

Booklet 1.2 USA Warranty
Scheduled part inspection or replacement
A sche duled o nly fo r inspection in accor­
dance with Volkswagen's instru ctions or re­
q ui red schedu led maint enan ce is covered for
the duration of these warranties.
Damage to non -warranty parts
If fa ilur e of a wa rranted causes damage to a
part not covered by warranty, th e no n-war­
ranted part w ill also be replaced free of c harge .
-4
Emergency repairs
Em ergency repai rs performed by non-Volk­
swage n service facility w ill be reim bursed if the
repa ir wo rk was needed and correctly per­
fo rm ed, and
was impossib le or unrea sonable
under the circ umstances to tow or drive your
Vo lkswage n
to the nea res t a uth orized Vo lk­
swagen dealer. The maxim um reim bursement
allowable is an amo unt equal to the cost if yo ur
aut hor ized Volkswagen dea ler had comp le te d
the repai r(s). Reimburs em ent wi ll be cons idered A
install
ed in accordance wi th Vo lk­
swagen's instru ction s or requi red sc heduled
mainte nan ce is warranted until the next sched­
ul ed replacement interval for the durat io n of
the se wa rrant ies.
-4
when you submi t the fo llowing ite m s 10 yo ur au­
thorized Volkswagen deale r:
• A sta tement explainin g the circumstances
that prevented you from getting
an autho­
ri zed Volkswage n dea le r,
• Paid recei pt(s),
• Repa ir order(s). and
•
removed from your Volkswage n. -4
Damage caused by tampering, use of improper fuel, abuse, neglect
and improper maintenance
These warra nties do n ot cover any dama ge to
the vehicle ca use d by tamper ing wit h emiss ion
contro ls, use of fue l containing lead, or fuel n ot
meeting the specifica tion s set forth in th e
Implied warranties
Any implied warran ty, includin g any warrant y
o f m erchantabi lity or war ranty o f fitne ss for a
26 California Emis sions Warranti es
Owner's Manual, and abuse, neglect or im ­
p rope r ma inte nance of the vehicle. Diagnos is
a n d re pair of suc h damag e are at t he ex pense of
t h e ow ner.
-4
p ar ticular purpo se, is limit ed in duration to th e
state d period of these wr itten warra nti es. -4

Booklet 1.2 USA Warranty
Free -of -charge repair
R epairs under are made free of
c harge. Your auth orized Vo lkswage n dealer will
What is not covered
Maintenance services
T his warranty does not cover the cost of parts
and labor invo lved in any scheduled main te­
nance service. Sched uled maint enan ce serv ices
are desc ribed in your Vo lkswagen Maintenance
13ook le l. repair
defective pa
rt o r r epla ce it wi th a or re manu fac turcd genuine Volkswagen
Thi s wa rranty d oes not cover replacemem of o il, lub rica ms or fluids unless th eir re­
p lac em en t is a nec essary of wa rranty ser­
v ice on a covered
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
This warranty does not cover:
• damage or malfunctions which are the result
of improper repair of the vehicle, insta llation of
any non Genuin e Vo lkswag en parts
will
alter the vehicl e performance specilication s
fr o m tho se set by the vehicle manufa ctur er,
m odilicati ons
the vehicle (includi ng the en ­
g in e management system), accessories su ch as
ala rm syste ms, remote starters, roof racks or
co mmunication s equipmelll, defects or failur es
r es ulling from
use of new part s not sold or
a pp rove d by Volkswage n, or used parts, or the
re sultant damage to as socia ted parts or sys te m s:
• damage or malfunctio n s which were ca use d
by the alteration of the vehicle, in particular any
major or st ru ctu ral al tera1ions su ch as
th e con ­
vers ion of the vehic le
10 a co nve rtib le or t he
modilication of1h e roof10 accom modate a gla ss
roo f s1ru ctur e or o ther sim ila r alt er­
a li ons;
Wear and tear items
Th is wa rran ty does not cove r re pl ace men1 of
a n y powertra in comp on ent s that wear a re­
s ult of no rma l use o r
8 Limited Pow ertrain Warranty
• damage or ma lf u nct ions caused by in1cn -
1i on al o r unint e111i ona l mi sfue ling, collision or
modilications of the vehicl e, including, but not
limit ed t o th e installatio n of eng ine m anage ­
m ent co mpon ent s not approv ed b y Vo lkswagen;
• damage or malfunc tio ns res ult ing from the
u se o f the veh icle in comp etitive events or
cause d by accide111 or fire; or
• damage or malfunctions resulting from con­
tinue d operat ion of th e vehicle
a warning
li g h t, gauge reading or ot her warnings indicate a
m ec hani cal or opera tional problem; or
• damage or ma lfunctions due to s uspens io n
su ch as the ins1aUa1ion of af te r­
m arke t sp rings, s hock absorbe rs, or lowe ring
kits.
This warranty does not cover vehicles severely
dam aged a nd
I or d eclared 10 be a to tal l oss by
an i nsure r or vehicles re- asse m­
b le d from or rep aired wit h parts obta ined from
a noth er used

Booklet 1.2 USA Warranty
EPA certified replacement parts
Maintenan ce, re pair, or repla cement of emis ­
s ion control d evices and syste m s ma y be per­
fo rm ed b y any automoti ve servic e and repa ir es- tabli
shm ent or qualified individua l u sin g E nvi­
ronmen ta l Protectio n Ag enc y (EPA) certified re­
placem ent part s.
-4
Maintenance and repairs performed by independent service shops
Without inva lid ating th ese w arranti es. you may
c hoo se 10 h ave maintenance, repa ir or rep lac e­
m ent of emission contro l compo nen ts per­
formed by any a utomoti ve service establish­
m ent or indi vidual qualified to perform such
serv ices . Ho weve r, the
of su ch se rv ice s is
n o t cove red by these wa rranties exc ept in em er ­
genci es. If th e indep end ent service estab lish- m
ent find s a wa rrant abl e defect, yo u ma y de liver
t h e ve hicl e
10 an au thorized Vo lk swa gen d ealer
and have defec t co rrec te d fr ee of charge.
Vo lkswage n will not b e liabl e for ex pen ses,
w hi ch yo u ha ve incurred the ind ependent ser­
vice es tab lishm ent , except for emergency re ­
pairs. Sec "E mergency Repair s" for furth er
d etails.
-4
Parts not scheduled for inspection or replacements
Any part, which is not schedul ed for inspection
or rep lace ment at maint enance inter vals s peci ­
fi ed in
Vo lkswagen Mai ntenanc e booklet, is covere
d by
wa rrant y fo r the full warranty
p eriod. -4
Scheduled part inspection or replacement
A part schedu led only for inspection in accor­
dance Volk swagen 's instruction s or re­
quir ed sc hedul ed maint enan ce is cover ed for
durati on of thes e warranties.
Damage to non-warranty parts
If fai lur e ofa warra nted part causes damag e to a
part no t co ver ed by warranty, the non-war­
ranted part will a lso be r eplac ed free of ch arge.
-4
18 Federal Emi ssions Warranties
A part install ed in accordance with Volk­
swag en's instru ctions or re quir ed sc hed uled
m aint enan ce is warranted until
sched­
ul ed re placement interv al or for the duration of
th es e warr ant ies .
-4

Emergency repairs
Emergen cy repair s performed by a non-Volk­
swagen serv ice fa ci lit y wi ll be reimbur sed if th e
r e pair work was nee ded a nd co rre ctly pe r­
formed, and it was impossib le or unreaso nable
u nder the cir cumsta nces to tow or drive your
Vo lkswagen to th e near est author ize d Vo lk­
swage n deale r. The maxi mum reimbur sement
a llowab le is an
equ al to the co st if your
authoriz ed Volkswagen dealer had complete d
the re pair (s). R eimbur sement will be co nsidered
Bookl et 1.2 USA Warranty
when you submit th e fo llowin g item s to your au­
thorized Volk swagen dealer:
• A sta te m ent explainin g th e cir cum stances
th at prev ented you fr om gettin g to an auth o­
Volkswagen dealer,
•
r ece ipt(s),
• Repair ord er(s), and
• Part(s ) re mov ed from your
Damage caused by tampering, use of improper fuel, abuse, neglect
and improper maintenance
These warranti es do not cove r any damage lo
the veh icle cause d by tampering with emi ssion
co ntrols, u se of fuel containi ng lead , or fuel not
m eet ing the spec ifications set fort h in th e
Implied warranties
Any impli ed warranty, including any warranty
of mer ch ant ability or warranty of fitn ess for a Own
er's Manual , and abuse, neglec t or i m­
p rope r maint enance of the vehicle. Diagn osis
a nd repai r o f suc h damage are a t th e ex pen se of
th e particular purpose , is limited in duration to the
stated period of these
Incide ntal and consequentia l damages
T hese warranties do not cover any incident al or
co nse quential damage s, including loss of resale
va lue, lost profit s or earni ngs, and out-of ­
po cke t exp en ses for sub stitute tran sport ati on
or lodging.
So me s ta tes do not a llow the exclus io n or limita­
ti o n of in ciden tal or consequential damages , so
thi s lim itatio n or excl usion may not apply to
yo u.
Tips
In the event you ha ve not r eceived the services
promised in th ese warra nties, please follo w the procedure
s desc ribed in this booklet under th e
titl e "Custo mer CARE ".
• You may obtain further information re­
ga rdin g th e Emi ssion s Performance Wa rran ty or
r epo rt vio la tion of the ter ms of the Em iss io ns
Pe rforman ce Warra nty by contac tin g: Manager,
Cer tifica tion and Compl ia n ce Divis ion (6405)) ,
W arranty C laims, En viro nmental P rotec tion
Age ncy, Arie l Ri os Buildin g, 12 00 Penn sylva nia
Ave nue, N .W., Washin gton, D C 20460
Federal Emissions Warrant ies 19

Proper maintenance and use
for proper maint enan ce are co n­
tained in your Volkswagen Maintena nce
bookl e1. Time and mileage intervals at whi ch
maint enan ce is
to b e perform ed, ma y vary from
mode l to model.
Vo lkswage n reco mm en ds you k eep a reco rd of
s chedul ed maint enance perfo rmed by ha vin g
yo ur Volkswagen Maintena nce booklet vali­
dated at the approximate time or mi leage inter­
va ls by a n auth ori zed Vo lkswagen dealer, and
that you prov ide these recor ds to the new ow ner
whe never yo u se ll th e vehicle.
Use of Genuine Volkswagen Parts
Vo lkswagen reco mmend s th at Genuin e Volk­
swagen parts be use d a s rep laceme nt parts for
th e m aint enan ce, repa ir or rep lacement of em is ­
s ion con trol systems . U se o f re placeme nt parts
which are nor equiv alent to Ge nuine Volk­
swage n parts i n emi ssio n pe rfo rm ance and du­
ra bilit y may impair the effec tiv en ess of em iss io n
Booklet 1.2 USA Warranty
Fa ilur e to m ainta in yo ur vehicl e accor ding to the
in stru ction for pro per maintenance may cause
t h e ve hicle to excee d appli cab le emission s stan­
d ard s and could re sult in denial of warranty cov­
e rage. However, Volkswagen w ill not deny a
wa rra nty claim sole ly on t he bas is of your fa ilure
to ma intain th e ve hicle according to the in stru c­
ti ons o r failur e to keep a record of maint enance.
In struction s for proper use of the vehicle are
co ntained in
Volkswage n Ow ner's
Ma nual. <11
con tro l sys te m s. Although use of parts oth er
than Genuine Vo lkswagen parts does not invali­
da te these warranties, Vo lkswa gen assumes no
li ability und er the se wa rranti es for fa ilur e of
suc h parts and damage to ot her parts cause d by
s u ch failur e
Maintenance and repairs performed by independent service shops
Without invalidating these warranties, you may
choose ro have ma inten an ce, repair or re pla ce­
ment of em iss io n con trol com pon ent s per­
formed by any automot ive se rv ice es tab lish ­
m ent or indiv idu al qu alifi ed to perform such
se 1v ices . I loweve r, the cost of su ch serv ices is
not covere d by tJ1 ese warra nties excep t in em er­
gencies . If the indepe ndent service es tablish - m
ent find s warrantabl e defect, you m ay del ive r
th e ve hicle to a n au thorized Volk swage n dealer
and have
defect correc ted free of ch arge.
Vo lkswagen wi ll not be liab le for any expenses
w hi ch yo u h ave incur red at the independent ser­
vice estab lishm ent , exce pt for em erge ncy re­
pa irs. See "Emerge ncy Repa irs" for furthe r
Parts not scheduled for inspection or replacement
Any part, whi ch is no t sc hedu le d for inspec tion
or rep lace men t a t m aint en an ce intervals speci­
fied in th e Volkswage n Main te nan ce booklet, is
covered by thi s wa rran ty for the full warranty pe- riocl
. A ny su ch repa ired or re pla ced under are warrante d for the remaining war­
ra nt y
California Emissions Warrantie s 25