roof VOLKSWAGEN JETTA 2010 Owners Manual

Parking 3.1: 10 8
Drive r 2.1: 4
Front pa ssenge r 2.1: 5
Occ upant s 2. 1: 4
R ear passe nge rs 2.1 : 6
Park ing aid 3.1: 106
Parki ng Ass is tance
C lea ning senso rs 3 .2: 18
Parking brake 3. 1: 10 4
Warn ing light 3 .1: 28, 104 l
Parki ng di sta nce warnin g sys te m 3.1: 106
Parts 3.2: 27
P ASS EN GER AIR BAG OFF light 2.l: 39
Pe dal s 2.l: 9
Phys ica l p rinci ple s o f a fr ontal colli sion 2.l:
1 5
P in ch prot ection
Power roof 3.l: 43
Window s 3.l: 4 1
Plastic parts 3.2: 1 9
C le aning 3.2: 23
Po lle n filter 3.1: 88
Pollution filter 3.1: 88
Powe r
Roo f3.l:4 2
Power outlet 3.l: 73
Pow er roof 3.1 : 42
Po we r ste ering
Wa rnin g light 3.1 : 29
Power steering 3.2: 6
Pow er was her 3.2: 18
Power windows 3.l : 39
Pr egna nt women
Spec ia l co nsideration s when wea ring a
safety belt 2. 1: 2 1
Premium Gasoline 3.2: 32
Pre ssure mark s 2.l: 67
Prop er adju stm ent of head rest raint s 2.l : 7
Proper occupa nt sea ting pos itions 2.1: 4
Proper safety belt p os iti on 2.l : 2 0
R
Rain sensor 3.l : 54
Raising the vehicl e with th e ja ck 3.2: 72
R eading light s
Fro nt 3.1: 51
Rear armr est 3. 1: 70
Booklet 0 .1 General Index
Rear interior light 3.1: 52
R ea r lid 3.l: 37
Clo sing 3.l: 38
Esc ape handl e 3.2: 76
W arnin g light 3.l : 26
R ea r sea t b ackres t
Fo lding forward 3.1: 66
Rai sing in to place 3.l: 67
R ea r seat ben ch 3.1 : 66
R ea r v entilation 3.l: 86
R ear view mirro r 3. 1: 55
R ea r wi ndo w 3.1: 3 7
Re ar window heat ing
H ea ting ele m en t w ires 3 .2: 2 0
R ea r window heat ing 3.1: 80, 81
R ea r wi per 3.l: 53
R ef uelin g 3.2 : 30
R eg ular Gasoline 3.2: 32
R emote control
Ve hicl e3.1:32
R em ote contro l key
Button s 3. 1: 32
Repl acing th e b attery 3 .l: 32
S yn chroni zin g 3.1 : 33
R emo vin g t he ignition key 3.l : 94
R epa irs
sy stem 2.1: 42
Repair s 3.2: 28
R eplac em ent keys 3.1: 31
R eplacing th e batt ery
Remote co ntrol key 3.1: 32
Re porti ng safety defects 2.1: 12
C an ada 3.2: 90
Uni ted Sta tes 3 .2: 90
Re tracto r 2.1: 19
R eve rse
A utoma tic tran sm iss ion 3.1: 102
Roof carrier mounts 3.1: 7 6
Roof load 3.l: 77
Roo f rack 3.1 : 76, 77
Rubber gaskets 3. 2: 20
s
Sa fe drivin g 2.1: 2
Sa fety belt exte nder 2. 1: 22
Sa fety belt h eight adjustm ent 2.1: 24
Alphabetical index 9

Stopping th e engine 3.1: 97
S tora ge area
Ot her stora ge a reas 3.1 : 7l
R oof 3.l : 7 1
S torage compartm ent 3 .1: 69
Fro nt ce n te r armrest 3.1: 70
R ear armrest 3.1: 70
S tor age for the vehicle literature 3.1: 69
Sto ring seat po sit ion s 3.1 :
64
Sto wing luggage in the luggage companm en t
2.1 : 10
S un visor 3.l: 52
S u nro of 3.1: 42
S un sh ade
P owe r roof3.l: 42
Switc h light in g 3.1: 3
Sw itchabl e locking feature
Act iva ting 2.1: 62
Deactivating 2.1: 63
Switc hes
Emerge ncy nasher 3. l: 48
L ig ht switches 3.1 : 46
Powe r ou tsi de m irrors 3.1: 56
Power roof3.l: 42 P owe r w indo ws 3.1: 39
Switc hing off th e e ngin e
W ith
ig n itio n ke y 3 .1: 97
T
Tachometcr3.I: 6
Tank
Fill ing the tank 3.2: 30
F uel ga uge 3. 1: 7
Op ening the fu el fi ller
3.2: 30
Technical modifications 3 .2: 28
T et her anc ho rs 2.1: 65
T et her strap 2.1: 65
Tie-down hooks 3.1 : 78
Ti e-clowns 2. 1: I I
Tire and whee ls 3.2: 5 1
Tire press ure 3.2: 56
Tir e pressure monitor in g syste m 3.1
Warn ing li ght 3.1: 30
Booklet 0 .1 Gen eral Ind ex
Tires
Service life 3.2: 59
Speed Ratin g Le tte rCode 3.2 : 62
Tire manufa cturing date 3.2 : 62
Ti re speci fica tion s 3.2: 62
Trea d depth 3.2: 59
U niform tir e qual it y grading 3.2:
W inter ti res 3.2: 65
T ir e s and wheels
Dim ensio n s 3 .2: 51
New3.2: 6 1
S now chains 3.2: 66
Wh eel b olt s 3 .2: 66
Winter tire s 3.2: 65
Tool s 3.2: 67
Torn or frayed safety belts 2 .1: 1 7
To win g 3 .2:
77
Genera l no te s 3.2: 87
When can your vehicle not be towed? 3.2:
88
To win g eye 3 .2: 86
Trailer t owing
Brak es 3.2 : 11
Dri ving tips 3.2: 13
Operating instr uctio ns 3.2: 12
Sa fety c hain s 3.2: 11, 12
Technica l requ ir eme nts 3.2: 10
Tir e press ure 3 .2: 12
Tow ing t ips 3.2: 13
Trail er lights 3.2: 11
Trailer weigh t 3.2: 12
Trail er turn sig na ls
Wa rnin g light 3.1 : 5 1
Tran sport Canad a 3.2: 90
Tran sport in g long item s 3.1: 62, 69
T read Wear Indicato r (l WI ) 3.2: 59
Tnmk 2. 1: 1
O
Trunk lid 3.1 : 37
Turn sig na l a nd high beam leve r 3.1: 50
Turn sig na ls 3 .1: 50
Wa rnin g ligh t 3 .1: 24, 5 1
u
Unde rb od y se alant 3.2: 22
Un faste ning
Safety belts 2.1 : 24
Unidir ectional tir es 3.2: 51, 73
Uniform tire qua lity g radin g 3.2: 64
Alphab etical ind ex 11

Bookl et 1.1 Ma in tenanc e
• Engin e: C heck fo r leaks
• Exhau st sys te m: Check fo r damage and leaks
• Fuel filter: Rep lace (T OI engine onl y)
• Wa te r se para to r: Drain (TO I eng in e only )
• Banery: C hec k
• Doo r ch eck strap s:
• Spark p lug s: Re place
• Air cleane r:
fi lter c le m ent
• Coo ling sys te m : C heck coo lant level: add if
n ecess ary
• Dus t an d po llen filt er (w here appli cable):
pla ce
• Timin g belt : C heck co ndit io n (4 cy lind er gas­
ol ine e ngine only )
• V-be lt: C heck te n sion and cond itio n: adju st if
ne cessary
•
b elt : C heck co ndi tio n
• Spa rk plu gs: Heplac e (a ll mod els exce pt
Pa ssat 2.0L TFS I)
• Wind shi eld wash er: C heck fluid le vel; a cid i f
nece ssary
• Auto matic s hift lock: Check operation in­
clud in g park/neutra l/s afet y sw itch
• Automat ic tran sm ission: Chec k for le ak s
• Man ual tran smi ssion: Chec k oil leve l; add if
n ecessary ; c h ec k for l eaks
• Auto mati c tran smi ssion fina l drive oil:
leve l a nd for le aks; acid if necess ary
• Wh eels: Rota te from front to r ear
• Hea dlig ht s: Ad just
• Tires/s pare w hee l: Check conditi on and
pr ess ure
Nex t Se rvice:
Date: ...................... ..
Mil es/km: ........ .......... .
w hi ch eve r occ urs fir st •
Bra ke sys te m : C hec k fo r d am age/ le ak s.
pad thi ckn ess, brake fluid leve l
• Powe r stee ring: Chec k fluid leve l
• Brak e flu id: Rep lace eve ry 2 y ears regard less
of mil eage (kilom eters)
• Drive shaft s: Check boo ts
• Front a xle: C hec k du st se als on ball jo int s, tie
rod end s: c hec k tie rod s
• On-Boar d diagnost ic sys te m : C hec k
mem ory; purg e if necessary
• Roof frame: Clea n and lubri cate
• Automa tic trans missio n : C heckA TF
• Rear spoiler: Lubricate (Ne w Bee tle o nly)
• Airbag syste m: Vis ua l ch eck every 12 mun th s
r ega rdless of mile age (kilom ete rs)
• Roa d tes t: C hec k ki ckdow n, braking ,
s teer ing. hea tin g and venti lati on , a ir con di­
tion in g, po we r accesso ries and elec tr ica l sys­
tem s
• 12V starte r and a uxiliar y batt ery: check
(where applica ble)
• Conver tible to p: C hec k fun ction and ch ec k
roll-over pro tec tion wit h co nve rtibl e top open
(New Beetle Conve rtible onl y)
• Tires: C heck tre ad depth, adjust ti re press ure
i f necessary.
• Tire press ure monitorin g syste m senso rs:
C heck banery ch arge, replace wheel e lec tro nics
a n d alum inum valve if n ecess ary (w here appli ­
cab le) .
• Unclerbody : Chec k for dam age
• Wiper blad es: C hec k co ndit io n
• DSG trans mission: Chang e tra nsm issio n
fluid and filt er (Ne w B eetle, new Jelta)
To day's elate and Vo lk sw age n Dealer stamp
Wa rranty Vouch er 17

Booklet 1.2 USA Warran ty
What is not covered
Tires
Tires are not covered by this warranty, but are
separate ly wa rrant ed by the tire manufacturer .
To ass ist you in obtaining related Wa rranty in­
fo rm ation, a list of tire manufacturers and ad- dresses
is provided th e e nd of thi s booklet.
Ve rify wit h the tire manufacturer what is covered
under their war ra nt y
Maintenance services and mechanical adjustments
This warra nty does not cover the cost of part s
and labor involve d in any sched uled maint e­
nance service .
T his warranty does not cove r th e re placem ent of
fi lters, o il, lubrica nts, fluid s, or air co nditioner
refr ige ra nt char ge, unless their re pla cement i s a
n ecessa ry part of warra nty serv ice o n a covere d
compo nent. Me
chan ica l ad justm encs not associate d with a
d efec t in mate rial or wo rkm ansh ip are not cov­
e red afte r the firs t yea r o r 12, 000 miles, which­
ever occ urs fir st (i. e. hea dlight adj ust m ent ). T his
wa rranty does not cove r wheel ali gnm ent or tire
balan cin g
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
T hi s warranty does not cover:
• damage or malfunction s which are the res ult
of improp er repair of the ve hicle, installation of
any non Genu ine Vo lkswagen parts that will
a lter t he ve hicl e pe rfo rm ance s pecifi catio ns
from th ose set by the veh icle manufacturer,
mod ification s to the vehicle (i ncluding th e e n­
gine manageme nt sys te m ), accesso ries suc h as
a larm sys te m s, remo te sta rters, roof racks or
co mmun ications e quip ment , defects or fa ilur es
res ultin g from the use of new parts not so ld or
a pproved b y Vo lkswage n, or use d p art s, or the
resultant damage to assoc iated parts or systems;
or
• dama ge or ma lfunctio ns which were ca used
by the alteration of the ve hicle, in particu lar any
m ajor or stru ctura l a lt era tions su ch as t he con­
versio n of the ve hicle to a convertib le o r th e
modification of the roof to accommodate a glass
r oof st ructure or ot her similar stru ctural alter­
ation s; or
4 Limited New Vehicle Warranty
• damag e or malf un ction s cause d b y in ten­
tiona l o r unint enti onal mi sfuelin g, c ollision or
modifications of the vehicl e, includ in g, but n ot
li m it ed to t he in sta llat ion of en gin e mana ge­
m en t co mpon ents not app rove d by Volkswagen:
or
• dama ge or malfun ctions re sulting from the
use of th e vehicle in co mp etitive even ts or
ca used
accide nt or fire; or
• damage or malfunctions res ulting from con­
tinued operation of the vehicl e afte r a wa rning
li g ht , ga uge readin g or oth er warni ngs indi cate a
mechanica l or ope ra tional proble m ; o r
• damage or malfun ctions due to s usp ension
m odifi cation s, suc h as the in sta llati on of afte r­
m ark et sp ri ng s, s hock absorbe rs, or lowe ring
k its .
This warrant y do es not cove r ve hicles severe ly
dama ged and
I or declared to be a to tal loss by
a n insurer or ve hicles sub stantiall y re -assem­
bl ed fr om o r repair ed with p art s obtai ned from
another used vehicl e

Bookle t 1.2 USA Warranty
Free-of-charge repair
Repair s under this warranty are made free of
charge. Your au thori zed Volk swag en dea ler w ill
What is not covered
Maintenance services
Thi s warrant y does not cove r the cos t of part s
a nd labor in volve d in any sc hedul ed m aint e­
nanc e serv ice. Sc hed uled m ainte nance serv ices
a re described in your Volkswagen Maintenanc e
Bookl et. repair th
e defecti ve part or rep lace
it with a new
or rema nufa ctur ed g enuin e Volk swagen part.
Thi s wa rranty does not cove r the rep la ce ment of
filt ers , oil, lubri cants o r fluid s unle ss their re­
p lace ment i s a nece ssa ry pan of warranty ser­
vice o n a cover ed co mp one nt.
Damage or malfunction due to misuse, negligence, alteration,
accident or fire
Thi s warr anty does not cove r:
• dama ge or malfun ctio ns w hich are the resul t
of imp roper r epair of th e ve hicle, insta llation of
any non Genu ine Volkswagen parts that will
a lt er the vehicl e per fo rmanc e specifi cation s
fro m tho se se t by the ve hicl e manufa cturer,
modifi cations to the veh icle ( includ ing t he e n­
g in e m anage ment sys te m). accessor ies su ch
ala rm systems, re mot e star te rs, roof racks or
co mmuni cation s equipm ent , d efects or fa ilur es
r es ultin g from th e use o f new part s not sold or
approv ed by Volk swagen , or used parts, o r th e
r es ultant damage to asso ciated part s or sys te m s;
• dam age or malfun ctions wh ich were cause d
by the alterat ion o f the vehicle, in particu lar a ny
major or structura l alterations su ch as the co n­
ve rs ion of
veh icle to a conv ertibl e or th e
modifi cation of th e roof to accommoda te a gla ss
roof struc ture or other simil ar structural alt er­
a ti ons;
Wear and tear items
Thi s wa rran ty do es not co ve r th e repla cement of
any powert ra in compon ent s th at wear as a re­
s ult of normal use or dete riorat io n.
8 Limited Powertrain War ranty
• d am age or mal functio ns ca use d by int en­
tional or unint enrional misfu eli ng, collisio n or
mod ifica tion s of the veh icl e, includ in g, but not
li m ired
rh e or en gin e manage­
m ent com ponents not ap prove d by Volkswage n;
• d am age o r m alf un cti on s res ult in g from the
u se of t he ve hicle in co mp etit ive eve nts or
caus ed by accid ent or fire ; or
• damag e or m alfun ction s res ultin g from co n­
t inued operation of the ve hicle after a warn ing
light, gauge rea din g or other wa rnings ind ica te a
mechanical or operatio nal probl em ; or
• damag e or malfunction s du e to su sp en sion
m odifications, such as the ins ta llation of after­
market spr ing s, s hock absorbe rs, or lowering
kit s.
Th is warranty does not cove r ve hicles severe ly
dama ged and
I or decla re d to be a total los s by
an in sur er o r ve hicle s substant ia lly re-asse m­
bled
or repaired wit h part s obtai ned from
a not her use d vehicle.

Booklet 1.2 USA Warranty
in the Volkswagen Owner's Manual and Ma intenanc e Bo oki e!. Your d eal er will d eny war-
coverage unless yo u presem dealer
proof in form of service or repai r ord ers that
a ll sc hedul ed maintenan ce was perform ed in a
timely manner.
Damage caused by the environment
This warranty doe s not cover damage caused by
a irb orn e indu strial pollutant s (e .g. acid rain).
Other expenses
This warranty does not cove r any incid ent al or
conse quential damag e, includi ng loss of value
of the vehicl e, lost profits or earnings, or out-of ­
po cke t ex pen ses for sub stitut e transp or ta ti on
or
bird dropping s, tree sap, sto ne s, flood water,
w ind storm or ot her simi lar occ urrence s.
The "OtJ1 erTerm s" Pre sen ted in T he Limited
New Vehicle Wa rranty Als o App ly to Thi s
Warranty.
21 Some s tates do not allow 1he excl usion or limita tion of or co nseq uential damag e, so this limi­
tation or excl usion ma y not apply to yo u.
Limited Powertrain Warranty 9

Free-of-charge repair
Repairs und er thi s warrant y ar e mad e fre e o f
c h arge. T he author ize d Vo lksw agen deal er will
r e pa ir th e defe ctive part or rep lace it wit h a new
or rema nufac turcd genuine Volkswage n pan.
What is not covered
Booklet 1.2 USA Warranty
Tip s
Yo ur Volk swagen i s corro sion protec ted at th e
fa ctory. Y ou do not need
purcha se rust­
proofing when you b uy yo ur Volksw age n in
o rder to k eep th is wa rranty in effe ct.
Surface corrosion without perforation
Repa irs are c ove re d und er this warranty only if
t h ere is rust-throu gh co nd iti on in the body sh eet
m etal not caused by outs ide influ enc es.
Perforation of sheet metal due to accident, lack of care, or failure to
repair or modifications to the paint/pa inted surface
T hi s wa rranty do es not cover corrosio n pe rfora­
ti on resu lting from the f ailur e to prompt ly re pa ir
paint damage. d amaged undercoating, or sur ­
fa ce cor rosion . It does no t cover damage du e to failur e to wash
o r otherw ise regul arly care for the vehicl e as de­
sc rib ed in t he Volkswage n Owner's Manual.
T hi s
do es no t cover corros io n perfora­
tion result ing from unrepa ired colli sio n dama ge
or impr oper co llision repair.
<4
Special exclusion for any aluminum portions that may be part of your
Volkswagen vehicle
Thi s warra nty do cs not cove r corrosio n perfo ra­
t io n du e to failure to perform bod y re pair s in ac ­
cordance with Volk sw age n's s pec ified re pa ir
pro cedure s, includ ing use of non-aluminum
alloy part s.
It do es not cove r co rro sion perfora tion re sultin g
f rom th e use o f an y in ferio r ru stproofin g age nr
or meth od.
Environmental damage
Thi s warranty do es not cover damage cau sed b y
a irborn e indu stria l poll utant s (e .g . acid rain), Y
o ur authori zed Volksw age n deal ersh ip will do
it s bes t to mat ch yo ur veh icles origin al fin is h ,
but th is warranty does not cove r th e cost of
pai ntin g the entir e vehicle so le ly for pain t
m atc hin g.
<4
bird dropping s, sto nes , fl ood water, w ind
sto rm s. tr ee s ap or other simil ar occurrences.
Limited Warranty Against Corro sion Perforation 11

Booklet 1.2 USA Warranty
Corrosion perforation because of failure to rustproof when collision
damage is repaired
Dody parts that have been repaired or new ly in­
s ta lled a fter a co llisio n mu st be treate d with a
ru stproofing agent rhar is co mpatibl e with Volk­
swage n's own factory corrosion protection. If
yo u fail to have your vehicl e trea ted in th is way
after a colli sio n, Vo lk swagen will no t b e respon­
s ibl e fo r the repair of any resu lting ru st- thr oug h. Tips
Th e "Other Terms· · presented in the Limited
New Ve hicle Warranty a lso apply to th is
12 Limit ed War ranty Against Corro sion Perforation

Booklet 1.2 USA Warranty
Federal Emissions Performance War ranty
For 2 years or 24,000 miles and 8 years or 80,000 mile s
Volkswage n of A m eri ca, Inc., (Vo lksw agen ) wa r­
rants to the orig in al re lail pur ch aser o r or igi nal
l essee of a mod el year
2006 Vo lkswage n ve hicle
an d any sub sequ en1 purc hase r or lessee of the
veh icl e th at if th e fo llowi ng co ndit io ns are met,
a n y a uth ori ze d Vo lksw agen dea le r in th e Unit ed
S tates, includin g its te rri to ri es, a nd Canad a will
r e m edy a ny nonco nfo rmi ty. as deter min ed
be low, free of ch arge, und er the foll owi ng co ndi ­
t io ns:
• th e ve hicle fa ils
to con form at any time
durin g 24 m ont hs or 24 ,00 0 miles , w hi ch eve r oc­
c u rs first, to ap plica ble emi ssio n inspectio n
sta ndards as dete rmin ed by an EPA Approved
Sta te Inspect io n and Ma inten ance Tes t (1/M), or •
if the ve hicle has bee n in use for m ore th an
24 m onth s or 24,000 mil es, b ut less than 8 years o r 80,000 miles, whi ch ever occurs first, t he ve hicle
fa ils an 1/M Test res ult ing fro m a ma lfu nc tion o f
a ca ta lyt ic co nve rter, e ngine elec tron ic co ntrol
m odul e or o n-boa rd d iag nos tic dev ice
(0 80). and
• the fail ure o f th e 1/M Tes t re quir es the ve hicle
ow ner to bea r an y pe nalty or other sanct ion, in­
cl udin g th e den ial of
rig ht to use the vehicle
und er loca l, s ta te or fe d era l l aw , and
• th e ve hicle has bee n ma inta in ed an d oper­
ate d in acco rdance w ith Volk swage n's instr uc­
ti ons for pro per maint en ance an d use
to Vo lkswage n
o r th e dea le r. If th e de ale r d eni es you r cla im, you
w ill b e notifi ed in writing of the reasons for re­
j ec tin g th e cla im. If yo u d o not receive not ice of
de nial o f yo ur clai m with in the a bove ti me pe­
r iod, Volk swage n is requ ired by law to honor the
cl aim .
Un der certain circ um stan ces , yo ur claim may be
d eni ed beca use yo u have fa iled
to comp ly w ith
i n str u ction s for schedul ed m aintenance con-
16 Fede ral Emissions Warrantie s
tain ed in yo ur Vol ksw age n Ma inten ance
b ookl et. In d ete rminin g whet her yo u h ave com­
pli ed wit h the in stru cti ons fo r sc hedul ed main­
t e n an ce a nd pro per u se, Volkswage n may re­
q ui re yo u t o furn ish proof of c omplian ce only
w ith t hose ma inten ance instru ctions w hich
Vo lkswagen has reason to be lieve were no t pe r­
form ed and w hic h co uld be th e cau se o f the 1/ M
T es t fa ilure .
Vo lkswagen may de ny an em iss ion pe rfo rm ance
warra nty c lai m on th e bas is tha t a non -EPA cer ­
tifi ed r eplace ment part was used in t he m aint e­
n ance or re pa ir of the ve hicl e if Vo lkswagen can
p rove that th e non -ce r1ifi ed part is e ither defec ­
ti ve in m ate rial s or wor kman sh ip , or not e quiva ­
l e nt fro m an em iss ion sta ndp oint t o th e or igi nal
p art. a nd yo u are no t ab le 10 offer i nfor mation
th at th e pa rt i s eith er not defect ive o r e qu ivale nt
to th e o rigin al p art wit h res pec t to its e miss io n
p erfo rm an ce.
Vo lkswagen w ill not deny a claim re la tin g to
• warra nty work or p re-de livery service per­
fo rm ed by
auth ori ze d Vo lkswag en dealer, o r
• work pe rfo rm ed in an em erg ency to rec tify
an un sa fe co nd ition attrib utabl e
to Volkswagen,
p rov ided you have take n ste p s in a time ly

Boo klet 1.2 U SA War ran ty
Performance Warranty claim approval
You may raise a claim under this warran ty im­
mediat ely afte r your vehicle has fail ed a Ca li­
fornia 1/M test if, as a res ult of that failure , you
a re re qui re d by law to r epair th e vehicle to avoid
imposition of a penalt y or cance llation of your
right
u se the vehi cle. You need actua lly
s uff er the loss or lose the right to use ve­
hicle or pay for the r epair before prese ntin g your
cla im.
C laim s ma y be pre sented only by bringing your
ve hicle to any authoriz ed Volkswagen dea ler in
th e Un it ed State s, incl uding it s te rritor ies, and
Ca nada. The dea le r wi ll honor or den y yo ur
claim within a reasona ble tim e, not t o exceed
thirt y (30) days, from the time at which yo ur ve­
hicl e is pres ented for repair o r w ithi n any tim e
peri od spe cified by local, state o r fede ral law,
whichev er is short er, exce pt when
delay is
ca use d b y eve nts not a ttributabl e to Volkswagen
o r the dealer. If the dea ler d eni es your cla im, you
w ill be notified in writing of the rea sons fo r r e­
j ec tin g th e claim. If you do not r ece ive no tice of
denial of your claim within the above time pe­
riod, Vo lk sw agen is requir ed by law to honor the
claim.
Und er ce rtain circum stan ces, your claim may be
denied because yo u ha ve fa iled t o comply with
in structions for schedul ed maint enan ce con­
tain ed in your Volkswagen Ma intenance
bookl et. In d eterminin g w heth er you have co m­
p li ed w ith the in stru ctio ns for scheduled main- t
e nan ce and prop er u se, Volkswagen may re­
qu ire yo u to furni sh proof of complianc e onl y
with t hose maintenan ce instru ctions whi ch
Volkswage n has r ea so n to believe we re not per­
for med and which could be th e ca use of th e 1/M
T es t fa ilure.
Vo lkswagen may deny an emi ssion performan ce
war ra nt y claim on the basis that a non-EPA cer­
tifi ed r eplace ment part was use d in th e mainte­
n an ce or re pa ir of the ve hicle if Volk swage n ca n
pro ve t hat the non -cert ified part i s eith er d efec­
tiv e in mat eria ls o r wo rkman sh ip, or no t equiva­
l e nt fr om an emi ssio n sta ndpoint to th e or iginal
part, and you are no t able to offe r inform atio n
that th e part is e ith er not d efective o r equivalent
t o th e o riginal part with respect to its em ission
p erforman ce.
Volk swage n wi ll not deny a claim re lat in g to:
• warra nty work or p re-de livery serv ice per­
fo rmed by an authorize d Vo lkswa gen dea le r, o r
• work performed in an em erg ency to rect ify
a n un safe co nditi on
ro Vo lkswag en,
provided you have taken ste ps in a tim ely
mann er t o put th e vehi cle back into a co n­
form ing co nditi on , o r
• the use of an uncertifi ed part or to non com­
plian ce with the in struction s for proper maint e­
nan ce and use, whic h is not re lated to th e 1/ M
Te st
Additional Information About Your California Emissions Warranties
Warranty period
The warranty period beg ins on the elate th e ve­
h icl e is delivered to th e original r eta il pur cha ser
or o riginal l essee, a nd any sub seq uent pur­
c ha ser or l essee or, if the vehicle is fir st plac ed in
24 Californi a Emi ss ion s Warra nti es
se rv ice as a demon strator or company car prior deli very , on the elate is fir st placed in