lock VOLKSWAGEN JETTA SPORTWAGEN 2013 Service Manual

Declaration of Compliance, Telecommunications and
Electronic Systems
Radio Frequency Devices and Radiocommunication Equipment User Manual Notice.
Radio-based equipment
x Mobile Phone Package
x Electronic immobilizer
x Remote control vehicle key
x Keyless Access locking and starting system
These devices comply with:
FCC Part 15.19
These devices comply with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Part 15.21
CAUTION:
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
These devices comply with RSS-210 of Industry Canada.
Operation is subject to the following 2 conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment.

Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting
an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find
helpful information under “Special considerations” or “Checklist” in the index.

Description Possible causes, among
others Possible remedy
Engine does not start. Vehicle battery dead. – Perform jump-start .
– Charge vehicle battery .
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel .
Vehicle cannot be locked
or unlocked using vehicle
key.
– Battery in the remote control
vehicle key is dead.
– Too far away from the
vehicle (out of range).
– Buttons have been pressed
too many times.
– Replace the battery in the remote
control vehicle key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle manually .
Unusual noises. Cold engine, braking assist
systems, electronic steering
column lock.
Check the “Noises” entry in the index.
Odd driving behavior. Assistance systems activated. Check the “Assistance systems” entry
in the index.
DSG® Direct Shift Gearbox too
hot.
Stop vehicle as soon as you can safely
do so.
Front seats cannot be
adjusted with power
controls.
Vehicle battery dead. Charge vehicle battery .
Fuse blown. Check fuse and replace if necessary .
Features do not work as
described in this manual.
Settings were adjusted in the
Volkswagen Information
System.
Check and reset to factory settings if
necessary
Headlights do not light up
the road as they should.
– Headlights incorrectly
adjusted.
– Light bulbs burned out.
– Low beams not switched on.
– Have the headlight range adjusted by
an authorized Volkswagen dealer or an
authorized Volkswagen Service
Facility.
– Change light bulbs .
– Switch on low beams
Electrical consumers do
not work.
Vehicle battery charge too low. Charge vehicle battery .
Remaining fuel level too low. Refuel .
Fuse blown. Check fuse and replace if necessary .
Fuel consumption higher
than indicated.
– Short hauls.
– “Jumpy” accelerator pedal.
– Avoid short distance driving.
– Drive defensively.
– Accelerate smoothly.
Electrical loads switched on. Switch off unnecessary loads.
Engine control malfunction. Have the malfunction corrected .
Tire pressure too low. Adjust tire pressure .

Manually unlocking and locking the driver door

Fig. 173 Door handle on driver door: Concealed lock cylinder.

Manually locking the passenger door and rear doors

Fig. 174 On the front side of the right rear door: Emergency lock, covered by a rubber seal.

Fig. 175 On the front side of the right rear door: Manual vehicle locking with the key bit in the vehicle key.

Fig. 178 Releasing the selector lever lock.

Contents of the vehicle tool kit ⇒ fig. 181
(1) Screwdriver with a hexagonal socket in the handle for removing or inserting previously
loosened wheel bolts. The screwdriver blade is reversible. The screwdriver may be stored
under the lug wrench.
(2) Adapter for anti-theft wheel bolts. Volkswagen recommends that you always carry the adapter
for the wheel bolts in the vehicle along with the vehicle tool kit. The code number of the wheel
bolt lock is imprinted on the front of the adapter. If lost, a replacement adapter can be ordered
using this number. Record the code number of the wheel bolt lock and store it separately from
the vehicle.
(3) Screw-in towing eye.
(4) Hubcap puller clips for removing hubcaps, wheel covers, or wheel bolt caps.
(5) Jack. Before putting the jack back in the foam insert, make sure to completely crank the jack
down to its original position. The crank must then be locked against the side of the jack;
otherwise, the jack will not fit and cannot be securely stowed.
(6) Lug wrench.

WARNING
Changing a wheel, especially on the side of the road, can be dangerous. To help reduce the
risk of serious personal injury:
x Always stop the vehicle as soon as it is safe to do so. Move the vehicle a safe distance off
the road where it is safe to change the wheel.
x Always make sure that all passengers, especially children, are in a safe place outside the
vehicle and away from the vehicle and traffic (such as behind a guard rail).
x Turn on the emergency flashers and set up another warning device about 25 yards
(25 meters) behind the vehicle to warn approaching traffic.
x Change a wheel by yourself only if you are familiar with the necessary steps. Otherwise,
get expert assistance.
x Always switch the engine off, firmly apply the parking brake, and shift the transmission
into Park (P) (automatic transmission) or any gear (manual only) to help prevent the vehicle
from moving suddenly and slipping off the jack.
x Always make sure that the ground is level and firm. If necessary, place the jack on a large
and sturdy board or on a similar ground support.
x Always block the wheel diagonally opposite the wheel being changed with chocks or other
similar things.
x If you are towing a trailer, always unhitch it from your vehicle before starting to change
the wheel. Always apply the trailer brakes firmly and make sure the trailer cannot move
unintentionally.
x Always use proper and undamaged tools when changing a wheel.
x Once a wheel is lifted off the ground, having the transmission in Park (P) or in gear will not
prevent sudden vehicle movement.
x Always use a jack that has been approved by the manufacturer for your vehicle. Never use
other jacks, even if they have been approved for use on other Volkswagen models.
x To reduce the risk of losing control, crashes, and serious personal injuries, never loosen
the screws on rims with threaded rim rings.
x After changing a wheel, have the wheel bolt tightening torque checked with an accurate
torque wrench.
x After changing a wheel or tire, reset the Tire Pressure Monitoring System .

x If the front and rear wheels cannot turn.
x If the vehicle battery is dead (because the electronic steering column lock engages and cannot be
released).
x If you have to tow an automatic transmission vehicle more than 30 miles (50 km).
WARNING
It is not safe for children or other persons to ride in a vehicle that is being towed.
x Never let children or anyone else remain in the vehicle while it is being towed.
NOTICE
The drive axle rotates while the vehicle is being towed with its rear wheels off the ground. This
can damage the automatic transmission.
x Never tow automatic transmission vehicle with the rear wheels off the ground.
x Tow manual transmission vehicles with the rear wheels off the ground only if it is certain
that no transmission fluid can leak out.
Tips on towing

When not to tow your vehicle
In the following situations, the vehicle cannot be towed and must be transported on a flatbed truck or
trailer:
x If transmission fluid has leaked out of the transmission.
x If there is little or no oil in the transmission because of damage to your vehicle, it must be moved
with the drive wheels off the ground.
x If the front and rear wheels cannot turn.
x When the vehicle battery is dead, because the steering may remain disabled and it may not be
possible to release the electronic steering column lock.
x If you have to tow an automatic transmission vehicle more than 30 miles (50 km).
Towing other vehicles
x Obey all legal requirements
x Read and heed all towing information in the owner's manual for the other vehicle.
A vehicle can be towed only if the electronic steering column lock is released. In case of a power
loss or malfunctions of the electrical system, the engine may have to be jump-started in order to
release the electronic steering column lock.
Driving tips while towing

Abbreviations
Abbreviation Meaning
5S man 5-speed manual transmission
6S auto 6-speed automatic transmission
6S man 6-speed manual transmission
ABS Anti-lock Brake System
AFS Adaptive Front Lighting System
AKI Anti-Knock Index
ANSI American National Standards Institute
ASR Anti-Slip Regulation
ATA Anti-Theft Alarm system
BAS Brake Assist System
ccm Cubic centimeter – metric unit of measure for engine displacement
CCS Cruise Control System
CID Cubic inch displacement – unit of measure for engine displacement
cm Centimeter – metric unit of measure for length
CO2 Carbon dioxide
DIN Deutsches Institut für Normung (German Institute for Standardization)
DPF Diesel Particulate Filter
DRL Daytime Running Lights
DSG® Direct Shift Gearbox automatic transmission
EDL Electronic Differential Lock
EN European Norm
EPC Engine control (Electronic Power Control)
ESC Electronic Stability Control
g/km Generated carbon monoxide amount in grams per kilometer driven
GAWR Gross Axle Weight Rating
GVWR Gross Vehicle Weight Rating
HID High Intensity Discharge headlights (Xenon)
hp Horsepower – unit of measure for engine power
kg Kilogram – metric unit of measure for weight
kN Kilonewton – a unit of measure for force
kp Kilopond – unit of measure for force
kPa Kilopascal – unit of measure for tire pressure
kW Kilowatt – engine rating
LED Light Emitting Diode