VOLKSWAGEN PASSAT 2003 Owners Manual

are covere d for 7 years or
miles, whichever comes first.
adju ste r yes
Fuel tank yes
T
urbo c ha rge r yes
train contro l module
no
(Diesel e ng in e)
T hrottl e body yes
Air mass senso r
no
Intak e
manifold no
Front
oxy gen sen sor
no
sensor no
Exhaust manifold yes
F ront
exhaus t pip e no
Secon dary air injection
pump no
co nverte r yes
Those mark ed with are covered for
3 yea rs
or mi les, whichever occurs
first.
2.8L
no yes no
yes yes no
no no no
n o yes
no
yes
yes yes
yes yes
yes

Booklet 1.2

Booklet 1.2 Warranty
Emissions Performance Warranty
General
Californi a maintains a mandatory emissions
inspection and maintenance program (S m og
C
heck) requ iring motor ve hicles to be smog teste d at reg ular intervals. your vehicle fails
to
pass a smog test performed by a Licensed
S mog Chec k station pursuant to the
forn ia In sp ec tion and Maintenance
within 3 yea rs or
hicl e to pass the smog test. These repairs
clud e di ag no sis, replacement, repair, and
justment s. After the 3 year
form ance warranty has exp ired, a Smog
Check test fa ilur e due to a defec t in a part which
is
warranted for 7 years miles
is covered.
For 15 years or curs
Some Volks wage n )etta Seda n models w ith
Emission Vehicle
quirements. For these vehicles, if your
hicle fails a Check inspection,
fect ive, the part will be re pair ed or replaced
by Volkswagen for 15 yea rs o r
WAR HANlY and DEFECTS WAHRANTY.
vehicle is delivered to the original purchaser or the orig inal lessee, if th e ve hicle is first
24
or
date it is

Maintaining your
Volkswagen recommend s th at yo u use and
maintain your vehicl e in accordance w ith the
instructions set forth in the Volkswagen
Owner's
Manual and Volk swage n Mainte­
nance booklet and that you keep a record of you r maintenance. Failure to maintain your
vehicle according to
the required mainte­
nance schedule may ca use the ve hicl e to ex­
ceed applicable emissions standards and
co uld result in denial of warranty cove rage.
However, Volkswagen will not deny a war­
ranty claim sole ly
on the basis of your failure
t o
maintain th e vehicle in accordance with
these instructi ons or your failure to keep a
record
of your maintenance of the vehicle.
We also recommend that you provide your
maintenance reco rds to the new owner
wheneve r yo u
sell your veh icle.
swage n parts be used as rep lacement parts
for
the maintenance. repair or replacement
of emiss ion control systems. Use of replace­
ment parts whi ch are not equiv alent to Gen­
uin e
Volkswagen parts in emission perfor­mance and durability may impair the effec- tiveness
of emiss
ion control systems . Al­
th ough use of parts other than Genuine
swage n parts does not invalidate these war­
r anties,
Volkswagen assumes no liability
under these warranties for failur e of such
parts and damage to other parts caused by
s u ch
Any warranted part w hi ch is not sch eduled
for
inspection or replacement is covered for
the warranty period. Any such parts repa ired
or replaced under warranty are warranted for the remaining warranty
A part which is installed in accordance with
Volkswagen's instructions or required sched­
u l
ed maintenance is war ranted until the next
scheduled replacement interval or until the
vehicle has been driven 3 years or miles, whi ch eve r occurs

Maintenance and repairs performed by independent
service shops
Without inval idating the se wa rranti es, you
m ay ch oose to have
maintenance, repair or
replac em e
nt of emi ssion contro l compo­nents performed b y any autom otive service
estab
lishment or in dividual qualified to per­
form s uch serv ices. However, the cost o f
such
services is
not cove re d b y these warranti es
ex ce
pt in em erge ncies . If th e ind ependen t
Emergency repairs
In an emerge ncy when an authorized
swagen dealer is not rea sonably available to
perform a warranty re pair, the repair may be
perfor med at a ny ava ilable service establish­
ment, or b y the owner, using any replace­
ment part. Volkswagen will re imb urse th e owner for expe nses includi ng dia g n osis not
to exceed
Volkswagen's suggested retail price
for the warrante d
part and a labor ch arge
based
upon Volkswage n's recommended
tim e allowa nce for the wa rranty re pair multi­
pli ed b y the labor rate pe r hour appro priate
for the area where the warranty repair was serv
i
ce establishment find s a warrantab le de­
f
ect, yo u m ay deliver th e veh icl e to an auth o­
r ize d
Volkswagen dealer and have the defect
cor rec te d free
of ch arge . Volk swage n will not
be liab le for any expenses which you have in­
c
urre d at th e ind ep endent service establi sh­ment, except for em ergen cy re p airs .
perform ed. In order to rece ive reimburse­
m en t
of su ch ex pen ses, you must keep all re­
pl aced parts
and receipts an d present them to any authorized Volkswagen dealer in sup­
p ort
of your clai m . These e merg en cy wa r­
ra nty serv ice procedures also apply in the
e vent
the serv icing Volkswagen deale r does
not have replacemen t parts available withi n
a re aso nabl e tim e
not to exceed days, in
o r
der to perform the warranty repair or, if th e
servicing
Volkswagen dealer is unable to comple te the re p ai rs within days fro m the
time you present the vehicle for repair s
also be repla ced f ree of
charge

sio n controls , u se of fuel conta inin g lead, or
fuel n ot meeting the specificatio ns set forth in
the
M anual, a nd abuse, neg lect o r
improp er m a
intena nce of th e ve hicle.
If you are not notified within days tha t a
perfo rmance warranty
claim is not va lid ,
ranty of merchantability or warranty of
ness for a particular purpose , is limited in
duration to the s tated period of these wri tten
warranties. th
en
Volk sw agen is re qui red to repair th e
hicl e free of
So me sta tes do no t allow limit ation s on how
long a n implied warranty lasts , so the a bove
limita ti o n m ay not
apply to
dental or conseque ntial damages, s u ch as
lo ss
of resale value, lo st profi ts or earnin gs,
and out-of -pocke t expens es for substi tute
trans p ortatio n or lodgi ng.
S
ome s tate s do not allow the excl usion or limitation of in cid ental o r conseque nti al
damages, so this limitation or exclus io n m ay
not apply to you .
In the event you have not received the vices promised in th ese warran ties, plea se
follow
the procedure s descr ibed in thi s
chure under the titl e

swagen of Amer ica, i mmediate ly by
ca llin g
our toll-free number:
Tel.: 1 822-8987
If you prefer to write , plea se use the follow ing
address:
Volkswagen
Customer CARE Center
3499 West Hamlin Road
Rochester Hills, Ml
When you call or wri te, please pro vid e the
follow ing information :
28 Customer CARE
Your name, address and telep hone
number
Vehicl e Id entification Number (VIN)
Vehicle delivery date and mileage
Nature of complaint or problem
repair order (re ta in a copy for
your reco rds) or pertinen t do cuments if you are writing to us
A Cus
tomer CARE Represen tative will gathe r
a
nd carefully review all fact s relating to your
r e que st for assistance.
After thi s review is
completed, th e Custom er CARE Repr esenta­
ti
ve

Warranty
dress and Volkswagen Stat es has your
current addre ss on file, you will rece ive
fication automatically. If yo u are concerned that you may not have received notice
cerning a particular serv ice action, please
check with yo
ur dealer to dete rmin e whether
your vehicle is eligible for any re p ai r free of
c h arge.
In
other instan ces, Volkswage n of Am eri ca,
In
c. m ay offer assistance with a repair
yond wa rranty on a case-by-case basis. If you believe that your vehicl e needs a repair not
cove red by warran ty which Volk swagen of
A merica , Inc . should pay for in part or in
w hol e, ple ase disc uss the re
ques t w it h your
d eal er.
you are not satisfied with your
dealer's decision, please contact Volkswagen
of America, Inc. Customer CARE by
vid e the ve hicle identification number, the
mil eage,
maintenance his tory and an
n ation of w hy yo u believe th at th e repair
should be performed free of charge.
tive will review your re qu est and advise you of our
Customer CARE 29

If your deale r or C ustomer CARE
tiv e does not reso lve your product concern to
your satisfaction or if yo u do not wish t o
present your concern to eithe r of them, you may take ad va ntage of the m ed iatio n and
bitration serv ices of th e Better Busin ess
rea u. Thi s program is called BBB LINE
and is available to you free of ch arge, on
tion wid e basis as long as your vehicl e has
b
een d riven less than miles and has
not bee n in u
se for more than 2 yea rs. Not
every claim is e ligible; there a re
some age and
mileage limitations, so please check w ith
yo
ur l oca l Better Busin ess Bureau
ga rd ing your claim.
T he
BBB LINE prog ra m has two parts.
The part is mediation. Mediation means
that the BBB s taff will facili tate negotiatio ns
th e parti es in an effort to bring your
claim to a mutually acc eptabl e res olut io n.
do not h ave to part icipat e in mediatio n if
yo u wo uld rat h
er proce ed immediately to
bitration . Arbitration is th e other part of BBB
LINE. Arbitrati on is a process by wh ic h
a n im partia l p erso n
makes a decis ion on your
cl aim. The a rbitrator s are no t connected with
t h e a utomobile industry and serve on a
untary bas is.
If
you do not agree with the mediate d tio n and/or have opted to arbit rat e, an
tra tion hearin g will be sc hedule d.
Tel.: 1
you call the loca l office of the it s
s taff
will need the fo llowin g inform ation:
name, address and telephone
number
Make , model and Vehicle Identification
Number of your ve hicl e (VlN)
Delivery date and current mileag e
Nature of complaint or problem
The
range an arbitration heari ng.
A decis i
on will be made by the arbitrator within 3 days of the hearing (ty pically a
sio n is made days from the date yo u filed
yo
ur claim with
th en h ave th e opportunity to accept or
reject thedecis ion. Ifyou accept the deci sion ,
Volkswage n of A m er ica, Inc. will be bound by
th e
decis ion and fulfill its ob ligatio n w ithin
th e ti
me s p ec ified by th e arbitrator.
I f yo u r ej
ect th e dec ision:
l -
are free to pursu e other lega l
dies availabl e under state and fe d era l
law.
2-T he manufacturer will not h ave to comply w ith any part of the deci sio n.
LINE Arbitration Progra m is vided in the Information about
sumer P ro tec tion Laws booklet whic h is pre-sen ted to you b y your dealer w hen you take
delivery
of your new

tins.
Bulletins cover a wide variety
of s ubje cts: the
proper use and ca re o f your car, co stly
bulletin s describe repairs
about new or unexpected conditions.
d escribe improved repair procedures or
parts improvements. All of this information
can also h elp a qualifi ed technician better
service your vehicle . Most
bulletin s apply to
condition s affecting a
s mall
number of veh icle s. Your dealer or a
qualifi
ed technici an may hav e to determine if
a specific bu
lletin appli es to your vehicle. You
ca n order Volkswagen bulletins, Volkswag en
repair inform a
tion and Volkswagen
Literatur e 24 hours
if you prefer, you can contact our
Telephone: 1
572-1438
What you
A list of Volkswagen bulletins for 1985 and
la ter model years. covering all Nort h ican specification Volkswagen models.
Ordering and pri cin g information on how
to buy specific bulletin s.
Ordering and pri ce inform ation for
swagen Repair Manuals on paper format or
CD
Ordering and price inform ation for swagen Electrical Wirin g Diagram s.
Ordering and price inform ation for Literat ure
including:
Manuals
Maintenanc e Book le ts
Warranty Manuals
These bulletins are intended for qualified
t
echnicians . They are not meant for the
do-it-yourselfer. Qualified nicians have the equipment, tools, safety
instructions,
and know-how to do a job properly and safely. improperly
formed repairs or maintenance can
versely affect th e safety of your
erly and safely, you should not risk trying
to
do so.
Service