VOLKSWAGEN PASSAT 2004 Repair Manual

Brake
must be every 2 years
The first brake fluid replacement was performed on _________ _
Next Brake
Date: ........................ . Today's
date and
Volkswagen Dealer stamp
A brake fluid replacement was performed on ___________ _
Next Brake
Date: ........................ . Today's
date and
Volkswagen Dealer stamp
A brake fluid replacement was performed on ___________ _
Next Brake
Date: ........................ .
26
Today's date and
Volkswagen Dealer stamp

1.1 Maintenance

1.2

Dear owner,
This booklet contains the warranties
cable to yo ur new Volkswage n. read
th
ese warr anties to determin e your warranty right s and obliga tions.
Warr anty
cludes bumper to bumpe r coverage
for4 years or mil es, which eve r occurs
and powertrain coverage for
5
year s or
is also warranted against
corrosion perforation for p eriod of 12 years irrespective of mileage.
In additi on, your vehicle is covered by
chased a California specification vehicle, you
may als o have righ ts unde r
rantie s w hen eve r a repair to your e mi ssio n
co
ntro l system is requir ed to determine
w he
ther it is covered b y warranty.
faction in understanding the warranties that
appl y to your Volkswagen is important to us.
A ny
quest ions concerning warranty coverage
s
houl d be di recte d to:
Volkswagen Customer Center
3499 West Hamlin Road
Rochest e r Hill s,
If yo u have concern or you are not satisfied
w
ith t h e serv ice th a t yo u receive from your d
ealer,
we su gge st that yo u d is c u ss it wi th th e
Se rv ice
Manage r at your d ea le rs hip .
or write to the Volkswagen Custo mer
Volkswagen of America, Inc., pro vides
diation a nd arbitratio n service for the
ti on of d isputes arising und er thi s Limited
New Vehicle Warranty. This service is
LINE and is conducte d thro ugh
loca l offices o f th e Bette r B usin ess Bureau . If you wis h to use this ser v ice.
o f 13etter Business Bu reaus, Inc.
Notice of Add ress
Purchase
The
Act requires manufacturers to be in a
posi tion to
contac t ve hicl e owners if a
tion of a product defect becomes necessary.
I f yo u
change your address or buy a used
Volkswage n, complete on e o f the postcard s
in the
middle of thi s bookl et. need not
use this card if yo u purch ased your
swagen throug h an authorize d Volkswagen
deale
r.

What is covered .. .. .. .. .. .. .. .. .. .. .. .
What is not covered .. .. .. .. .. . .. .. .. . 11
24 Hour Roadside Assistance 13
The
Emissions Warranties 1 4
.................. .............. 14
Emissions
. . . . . . . . . . . . . . . . 19
requires us to provide
you with the
Emissions
Warranty Statement .. .. .. .. .. .. .. .. .. .
WARRANTY STATEMENT .............
Emissio ns Pe rformance Warranty . . . . . 24
.. .. .. .... .... .. . .. 28
..................
BBB
Service Publications . . . . . . . . . . . . . 3 1
Product service
. . . . . . . . . . 31
Tire Manufacturers .. .. .. .. .. . .. .. 32
List of tire manufacturers for new
. . . . . . . . . . . . . . . . . . 32

Booklet 1.2
miles, whic hever occurs first.
Any impli
ed warranty, including any im­
plied warranty
of merchantability or war­
ranty of fitn ess for a particular purpose, is
Coverage
This warrant y covers any repair t o corr ect a
m
anufacture r's defec t in material or work­
m
anship except wheel alignment, tire bal ­
a n ce,
and the repair or replace ment of tir es .
Th e re p air or replacement of wear and tear
ite ms, such as manual tran smission clutc h
friction material , brake pads worn below
manufa cturer sp ec ification s,
light bulbs (ex­
cludin g Halo gen h
eadlight s, instrument
panel bulb s, and Xeno n headlight s, unle ss
da maged by outside influ en ces), seat cove rs,
ca rpetin g a
nd re p lacem en t o f rubber wip er limit
ed
in duration to the period of thi s
writt en wa
rranty.
blade inserts, replaced for wea r an d tea r, a re
cove re d up to one yea r or miles,
w hi ch e ver occurs
first.
Baueries
are covered p ar ts and labor for
4 years
or mile s, whi chever occurs
first, for defec ts in mate
rial o r work manship.
Mechanica l
adjustment not associated w ith a
defect in material
and workmanship, are not
covered
the first yea r o r mile s,
whic hever occ
urs firs t (i.e. headlight
in clu din g its te rrit ories, or Canada.
If
you r Volkswage n is brought to an autho­
r ized Volkswagen dealer outside Uni te d
2 Limited New Vehicle Warranty

the original pur­chaser or orig inal l essee; or if the veh icle
i s fir st placed in
service as a or car, on the date s u ch vehicl e is
firs t pl aced in service.
Free-of -charge repair
a u thorized Volk swage n dea ler
w
ill repair defective part or repl ace it
Emergency repairs
If an emergency repa ir was perform ed by a
non-Vo lkswagen service facility, keep all re­
ceipts, repair
orders, and pan s remove d from
yo
ur Volkswage n.
will be reimbursed if the rep air work was
n
eeded and correctl y performed and it was
impo ssible
or unreaso nable under the ci r­
cumstanc es to tow or driv e you r Volkswagen
to the nearest authorized Volkswagen dealer.
Thi s Limited New
a new or remanufactured genuine
A stat em ent of th e ci rcums tances pre­
vented y
ou from getting to an authorized Volk s wagen deale r, tog eth er
warr anty ser­
v i
ce you receive, you may wis h to follow th e
s
teps set page
Vol k swagen of Amer ica , Inc., provid es a m e­
diati o n and arbitration service for the resolu­
tion
of warranty a nd other product relat ed
di s
putes. Thi s service is called BBB LINE and is conducted through local offices
of the Better Busin ess Bureau. If you wis h to
u
se th is service, you may call following
toll -free numbe r: T
e
l.:
We encourage you to use LINE b e­
f o re yo u decide t o seek remedies in court o f
l aw
In s
ome sta tes you may be required to use BBB before you can assert your
right s in a court of law.
The BBB LINE serv ice is f ree of ch arge
a nd
permits yo u to present an attorney. A dditi onal information on BBB
LINE can be
Limit ed New Warranty 3

Maintenance services and
a defect in material or workmanship are not
covere d after the first yea r or mile s,
w hi ch eve r occurs first (i.e. headl ight adjust-
ment). Th is warranty does not cove r w hee l
alignm e
nt or tire bala ncing.
th e vehi cle perfor mance speci ­
ficatio ns from those set by the veh icle manu­
facture r, modific ations to the vehicle (in ­
cludin g
the engin e management syste m) , ac­
cessor ies such as alarm systems, remote
s tarters , roof racks o r communication s
e quipment, defects or failures resulting from
the use of new parts not so ld or appr oved by
Volkswagen, or use d pa
rts, or the res ultant
dam age to assoc ia te d part s or syste ms; or;
Warranty
accommodate a glass roof structur e or other
s im
ila r alteratio ns; or
damage or malfunctions cause d by inten­
tional or unintentional mi sfueling. collision
or modifi
cations of the ve hicle, including,
but not limited to the in stallat ion of en gin e manage ment components not approved by Volkswagen; or
damage or malfunction s res ultin g from the use of th e ve hicl e in competiti ve events or
ca use d by accident or fire; or
damage or malfunctions resu lting from
co
ntinued operation of the ve hicle after a
warning light , gauge reading or other warn­
i ngs indi
cate a mechan ical or operat iona l
probl em; or
damage or m alfuncti ons due to s uspen-
s i
on modification s, su ch as the install ation of

afte rm arket springs, shock absorbe rs, or low­
ering kits.
This warranty does
not cover vehicles se­
vere ly damaged an d
I or decla red to be a total
loss by an i nsurer or veh icles sub sta ntially re­
assembled from
or repaired with parts ob­
tained from an
other used vehic le.
Damage or malfunctions due to lack of maintenance
This warranty does not cover damage or mal­
functions
due to failure to
scheduled ma intenance was performed in a
time ly manner.
Odometer tampering
These warranties do not cover repairs on an
Volkswagen on which the odometer has been
altered
or on which the actual mileage cannot readily be determined. windstorms,
tree sap
or other simila r
occurrences.
If the speedomete r uni t is rep laced, a
out by an authorized Volkswagen
limited New