maintenance VOLKSWAGEN PASSAT 2005 User Guide

ch aser or th e original lessee; or if the veh icle
is first placed in service as a
authorized Volk swage n dea le r
w
ill repair the defective or replace it with
What is not covered
Maintenance Services
This warranty does not cover the cost of parts
and labor involved in any schedul ed
matically transferred without cost if the
ranty period.
a new or remanufactured gen uine
swagen part.
Thi s wa rran ty does no t cover the
damage or mal funct ions which are the sult of improper repair of the vehicle,
lat ion of any non Genuine Volkswagen parts
t h at will alter the ve hicl e performance
fications from those set by the ve hicl e facturer, modifications to the vehicle
cluding the engin e management system),
damage or malfunctions which were
caused by the alteration of the vehicle, in
damage or malfunctions caused by tional or unintentional misfu eling, collision or mod ifications of the vehicle, including,

but not limited to the installation of engin e
m anagement
components not approve d by
Volkswagen; damage or malfunctio ns due to suspen­
sion modifications, such as the in sta llation of afte rmarket springs, shock absorbers, or low­
e ring kits.
Th is warranty does
not cover ve hicles se­
ve re ly
damaged and I or declared to be a total
l oss by an insurer or vehicles substantially re­
assem bled
fro m or repaired w ith parts ob­
tained from another used vehicle.
wear as a result of normal use or
deteriorat ion.
Manual and the Maintenance Your dealer
will
deny warranty coverage unless
yo u pre
sent to the dea ler proof in the form of
service or repair orders that all scheduled
maintenance was perfor med in a timely
manne r.
water, windstorm or other similar
occurrences.
The
2 l
or exclus ion may you.
limited Powertrain Warranty 9

Booklet 1.2
warrants to the orig inal retail purc haser of a
mode l Volkswage n vehicle an d any
subsequent purchaser of the ve hicle that if
t h e
followi ng conditions are m et, any autho­
rized
Volk swage n dealer in the continental
Unit ed S
tates, Alaska, Hawaii or Canada will
remed y any nonconformity, a s determined below, free-of-cha rge , under the followi ng
condition s:
the vehicle fails to conform at any time durin g 24 months or mile s, whic h eve r
occ
urs to applicable emi ss ion insp ec­
tion stand ards as dete rmin ed b y an
if the ve hicl e has been in use for m ore
t
han 24 months o r
m iles, whic h eve r occurs
fir s
t, the ve hicle fails an
the fai lure of the 1 / M Test requires th e ve­
hicle
owner t o bear any penalty or o th er
sanc tion , including the denial of t he right to
u
se the ve hicle under loca l, state or fede ral
l aw,
and
s wa gen Owner's Manual.
re placement part was used
in
the maintenance or repair of t he ve hicl e if Volkswage n can prove that the
part is eithe r d efec tive in materia ls o r wo rk- m
anship, o
r not equi val ent from an emission
s tandpoint to the o rig inal p art , and you are
n ot able to offer information that th e part is
e it h
er not defective or e qui valent to the o rig­
inal part with respect to its emission
performance.
These coverages may also be included in Volkswagen 4 years I miles Limited New Vehicle War­ranty.
16 Federal Emissions Warranties

You may raise a claim under this warranty
immediately after
your vehicl e has failed an
1/M Test if, as a resu lt of that fai lu re, you are
required by la w to repai r th e vehic le to
avoid
imposi ti
on of a penalty or cancellation of
by this warranty for the full warranty
yo ur r ight to use the veh icle. You need not ac­
tually su ffer th e loss
or lose the right to use
y
our ve hicle or pay for the repair befo re pre­
sentin g your
days , from th e tim e a t w hic h your
vehicle is presented for repair or within any
time period specified by local, state or federa l l
aw, whic h
ever is shorter, except when a
d elay is
caused by eve nts not attributable to
Volkswage n or the dealer. If th e dea ler denies
yo ur claim , you will be notifi ed in writin g of the reasons for re jecting the cla im.If yo u do
no t receive notice o f denia l of your claim
wi th in
the above time period, Volkswagen is
required by law to honor th e
for schedule d maintenance conta ined in your Volkswagen
Maintenance booklet. In determining
w het her yo u have complied with the inst ruc­
tions for sc heduled m aint enance and proper
u se, Volk swagen may require you to furnis h
proof of co mpli
ance o nl y w ith those maint e­nance Instructi ons w hich Volk swagen has
reason to believe were
not performed and
which could be the cause of the 1/M Tes t
Emissions Warrantie s 17

Bookle t 1.2
fo rm th e maintenance prop erly

Booklet 1.2
the vehicle was abused, or
emissions were removed or
r e
ndered inope rative, or
contaminated fue l or fuel not
Manual was used.
warranty work or service
work performed in an emerg ency to tify an unsafe condition amibutable to swagen, prov ided you have taken steps in a
timely
manner to put th e ve hicle back into a
conforming condition, or
the use of an uncertifi ed part or to
with the instru ctions for pro per maintenance and use wh ich is no t rela ted to
the Tes t failure.
Devices and Systems may be b y any Automotive Service
and Establishment or Qualified
by the
ronment Agency
Any implied warranty, including an y
warranty of m erchantability o r warranty of
fitness for a particular purpose, is lim ited in
duration to tJ1e stated period of these w ritt en
warranties.
states do not allow limitat ion s on how long an implied warranty lasts, so the
above may not apply to you.
dental or co nseq uential dam ages, including loss of resale value, lo st profits or earnings,
a nd out-o f-pocket expenses for su bst itut e
transportation or lodging.
Some state s do not allow the exclusion or
limitation
of incidental or consequenti a l
damages, so this limitation or exclu sion may
not apply to yo u.
ranty or report violation of the terms of the
E mi ssion s
Warranty by
tacting: Manager, Certification and an ce Div is ion Warranty Agency, Ariel Rios
Building,
Federal Emissions Warranties 19

Booklet 1.2 Warranty
Emissions Performance Warranty
General
Californi a maintains a mandatory emissions
inspection and maintenance program (S m og
C
heck) requ iring motor ve hicles to be smog teste d at reg ular intervals. your vehicle fails
to
pass a smog test performed by a Licensed
S mog Chec k station pursuant to the
forn ia In sp ec tion and Maintenance
within 3 yea rs or
hicl e to pass the smog test. These repairs
clud e di ag no sis, replacement, repair, and
justment s. After the 3 year
form ance warranty has exp ired, a Smog
Check test fa ilur e due to a defec t in a part which
is
warranted for 7 years miles
is covered.
For 15 years or curs
Some Volks wage n )etta Seda n models w ith
Emission Vehicle
quirements. For these vehicles, if your
hicle fails a Check inspection,
fect ive, the part will be re pair ed or replaced
by Volkswagen for 15 yea rs o r
WAR HANlY and DEFECTS WAHRANTY.
vehicle is delivered to the original purchaser or the orig inal lessee, if th e ve hicle is first
24
or
date it is

Maintaining your
Volkswagen recommend s th at yo u use and
maintain your vehicl e in accordance w ith the
instructions set forth in the Volkswagen
Owner's
Manual and Volk swage n Mainte­
nance booklet and that you keep a record of you r maintenance. Failure to maintain your
vehicle according to
the required mainte­
nance schedule may ca use the ve hicl e to ex­
ceed applicable emissions standards and
co uld result in denial of warranty cove rage.
However, Volkswagen will not deny a war­
ranty claim sole ly
on the basis of your failure
t o
maintain th e vehicle in accordance with
these instructi ons or your failure to keep a
record
of your maintenance of the vehicle.
We also recommend that you provide your
maintenance reco rds to the new owner
wheneve r yo u
sell your veh icle.
swage n parts be used as rep lacement parts
for
the maintenance. repair or replacement
of emiss ion control systems. Use of replace­
ment parts whi ch are not equiv alent to Gen­
uin e
Volkswagen parts in emission perfor­mance and durability may impair the effec- tiveness
of emiss
ion control systems . Al­
th ough use of parts other than Genuine
swage n parts does not invalidate these war­
r anties,
Volkswagen assumes no liability
under these warranties for failur e of such
parts and damage to other parts caused by
s u ch
Any warranted part w hi ch is not sch eduled
for
inspection or replacement is covered for
the warranty period. Any such parts repa ired
or replaced under warranty are warranted for the remaining warranty
A part which is installed in accordance with
Volkswagen's instructions or required sched­
u l
ed maintenance is war ranted until the next
scheduled replacement interval or until the
vehicle has been driven 3 years or miles, whi ch eve r occurs

Maintenance and repairs performed by independent
service shops
Without inval idating the se wa rranti es, you
m ay ch oose to have
maintenance, repair or
replac em e
nt of emi ssion contro l compo­nents performed b y any autom otive service
estab
lishment or in dividual qualified to per­
form s uch serv ices. However, the cost o f
such
services is
not cove re d b y these warranti es
ex ce
pt in em erge ncies . If th e ind ependen t
Emergency repairs
In an emerge ncy when an authorized
swagen dealer is not rea sonably available to
perform a warranty re pair, the repair may be
perfor med at a ny ava ilable service establish­
ment, or b y the owner, using any replace­
ment part. Volkswagen will re imb urse th e owner for expe nses includi ng dia g n osis not
to exceed
Volkswagen's suggested retail price
for the warrante d
part and a labor ch arge
based
upon Volkswage n's recommended
tim e allowa nce for the wa rranty re pair multi­
pli ed b y the labor rate pe r hour appro priate
for the area where the warranty repair was serv
i
ce establishment find s a warrantab le de­
f
ect, yo u m ay deliver th e veh icl e to an auth o­
r ize d
Volkswagen dealer and have the defect
cor rec te d free
of ch arge . Volk swage n will not
be liab le for any expenses which you have in­
c
urre d at th e ind ep endent service establi sh­ment, except for em ergen cy re p airs .
perform ed. In order to rece ive reimburse­
m en t
of su ch ex pen ses, you must keep all re­
pl aced parts
and receipts an d present them to any authorized Volkswagen dealer in sup­
p ort
of your clai m . These e merg en cy wa r­
ra nty serv ice procedures also apply in the
e vent
the serv icing Volkswagen deale r does
not have replacemen t parts available withi n
a re aso nabl e tim e
not to exceed days, in
o r
der to perform the warranty repair or, if th e
servicing
Volkswagen dealer is unable to comple te the re p ai rs within days fro m the
time you present the vehicle for repair s
also be repla ced f ree of
charge

Warranty
dress and Volkswagen Stat es has your
current addre ss on file, you will rece ive
fication automatically. If yo u are concerned that you may not have received notice
cerning a particular serv ice action, please
check with yo
ur dealer to dete rmin e whether
your vehicle is eligible for any re p ai r free of
c h arge.
In
other instan ces, Volkswage n of Am eri ca,
In
c. m ay offer assistance with a repair
yond wa rranty on a case-by-case basis. If you believe that your vehicl e needs a repair not
cove red by warran ty which Volk swagen of
A merica , Inc . should pay for in part or in
w hol e, ple ase disc uss the re
ques t w it h your
d eal er.
you are not satisfied with your
dealer's decision, please contact Volkswagen
of America, Inc. Customer CARE by
vid e the ve hicle identification number, the
mil eage,
maintenance his tory and an
n ation of w hy yo u believe th at th e repair
should be performed free of charge.
tive will review your re qu est and advise you of our
Customer CARE 29