stop start VOLKSWAGEN T-ROC 2021 Owner´s Manual

There is a fault in the locking system.
Go to a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this
purpose.
Turn signals do not flash
If the turn signals do not flash as confirmation when the vehicle is locked:
At least one of the doors or the boot lid is not closed.
OR: convenience closing is in progress and not all windows and the glass roof have been closed.
Vehicle locks itself automatically
The vehicle will lock itself again automatically after approx. 45 seconds if one of the following
conditions applies:
The vehicle has been unlocked but not opened.
The ignition has not been switched on.
The boot lid has not been opened.
The vehicle has been unlocked using the lock cylinder.
The vehicle has been locked using the central locking button in the vehicle interior.
Response when locking the vehicle with a second vehicle key
Keyless Access: the vehicle key located inside the vehicle will be blocked from starting the engine if
the vehicle has been locked from the outside using a second vehicle key. Press the button on the
vehicle key in the vehicle interior to enable it to start the engine ⇒ Starting and stopping the
engine .
Locking the vehicle after airbags have been triggered
The entire vehicle is unlocked if the airbags are activated in an accident. Depending on the extent of
the damage, the vehicle can be locked as follows after an accident:
Switch the ignition off and then back on again.
Automatic deactivation of the sensors
The vehicle is not unlocked or locked for an extended period.
A sensor has been triggered an excessive number of times.
Reactivating the sensors:
Unlock the vehicle with the button in the vehicle key.

NOTICE

Please note that the sensors in the door handles can be activated by a powerful jet of water or
steam if a valid vehicle key is simultaneously within the operating range. If at least one window is
open and sensor surfaces on the door handles are continuously activated, all windows will close. All
windows could open if the jet of water or steam is moved away from the door handle sensors briefly
and then moved back again ⇒  .

It may not be possible to lock or unlock the vehicle using the Keyless Access if the 12-volt vehicle
battery or button cell in the vehicle key is weak or discharged. The vehicle can be locked or unlocked
manually ⇒  .

If there is no valid vehicle key in the vehicle or if it is not detected, a corresponding message will be
shown on the instrument cluster display. This may occur if the vehicle key is exposed to interference
from another radio signal or is covered by another item, e.g. an aluminium case ⇒ Starting and
stopping the engine .
Anti-theft alarm
Depending on the vehicle equipment level, the vehicle may have an anti-theft alarm.
The anti-theft alarm is activated automatically when the vehicle is locked using the vehicle key.
The anti-theft alarm outputs acoustic and visual warning signals for up to five minutes.
When does the system trigger an alarm?
If a door is opened.
If the bonnet is opened.
If the boot lid is opened.
If the ignition is switched on with a valid vehicle key. (The alarm may sound briefly.)
If the 12-volt vehicle battery is disconnected.
If there is movement inside the vehicle (in vehicles with interior monitoring) ⇒ Interior monitoring
system and anti-tow alarm .
If the vehicle is lifted or towed (vehicles with anti-tow alarm) ⇒ Interior monitoring system and anti-
tow alarm .
If the vehicle is transported on a car ferry or by rail (vehicles with anti-tow alarm or interior
monitoring) ⇒ Interior monitoring system and anti-tow alarm .
If a trailer that is connected to the anti-theft alarm system is removed ⇒ Trailer towing .
Switching off the alarm
Unlock the vehicle using the unlocking button on the vehicle key.

Pressing the button again moves the boot lid back into the starting position.
Signal tones
If the boot lid is opened or closed from the vehicle interior or using the vehicle key, signal tones will
sound.
Changing and storing the opening angle
If the area behind or above the vehicle is smaller than the path of the boot lid, the opening angle of
the boot lid can be changed.
Stop the opening procedure at the desired open position (at least half open).
In the boot lid, press and hold the button ⇒ Fig. 63  until the hazard warning lights flash.
The changed opening angle will be stored.
The hazard warning lights flash and an acoustic signal sounds to confirm that the changed opening
angle has been stored.
Resetting and storing the opening angle
The opening angle must be reset and stored again in order for the boot lid to open fully again.
Push the opened boot lid up as far as it will go by hand. You will need to use increased force for this.
In the boot lid, press and hold the button ⇒ Fig. 63  until the hazard warning lights flash.
The opening angle will be reset.
The hazard warning lights flash and an acoustic signal sounds to confirm that the opening angle has
been reset.

NOTICE
Before opening or closing the boot lid, please check that there is enough space to open and close it,
for example when in a garage.
Unlocking the boot lid manually

Opening and closing windows
The buttons are located in the doors ⇒ Vehicle overviews .
Opening the windows: press the button. Closing the windows: pull the button.Press to disable
the electric window buttons in the rear doors.
The windows can still be opened or closed using the buttons for a short time after the ignition has
been switched off, provided the driver door and the front passenger door are not opened.
One-touch opening and closing
The one-touch opening and closing function can be used to fully open and close the windows. The
individual buttons do not have to be held to do this.
One-touch closing: pull the button for the appropriate window up briefly into the second position.
One-touch opening: press the button for the appropriate window down briefly into the second
position.
Stopping the one-touch function: press or pull the button for the appropriate window again.
Convenience opening and closing
The windows can be opened and closed from outside the vehicle using the vehicle key when the
ignition is switched off:
Press and hold the locking or unlocking button on the vehicle key.
In vehicles with keyless locking and starting system Keyless Access: place your finger on the locking
sensor in the door handle for a few seconds until the windows are closed ⇒ Unlocking or locking the
vehicle with Keyless Access . The vehicle key must be within the operating range.
To interrupt this function, release the locking or unlocking button OR remove your finger from the
sensor.
A valid vehicle key must be located within the operating range. All turn signals will flash once as
confirmation that all the windows and the glass roof have been closed.
Set the convenience opening settings in the Vehicle settings menu in the Infotainment system
⇒ Infotainment system controls and displays .

WARNING
Careless or unsupervised use of the electric windows can cause serious injuries.
The electric windows should only be opened or closed when you are sure that nobody is in their
operating area.
Never leave children or people requiring assistance alone in the vehicle when the vehicle is locked.
The windows can no longer be opened in an emergency.

Always take all vehicle keys with you every time you leave the vehicle. The windows can still be
opened or closed using the buttons for a short time after the ignition has been switched off,
provided the driver door and the front passenger door are not opened.
When transporting children on the rear bench seat, the rear electric windows should always be
deactivated using the safety button so that they cannot be opened or closed.

NOTICE
If windows are open when it starts to rain, water can soak the interior equipment of the vehicle and
cause damage to the vehicle.

One-touch opening and closing and the roll-back function will not work if there is a malfunction in
the electric windows. Go to a qualified workshop.

Convenience opening and closing only works when one-touch opening and closing is activated for all
electric windows.

Some settings can be saved in the user accounts for personalisation and therefore change
automatically when the user account is changed ⇒ Personalisation .
Electric window roll-back function
The roll-back function for the electric windows can reduce the risk of injuries when the windows are
closing.
If the window is not able to close because it is stiff or because of an obstruction, the window will
immediately open again ⇒ .
Check to see why the window has not closed.
Try to close the window again.
If the window closing process is interrupted again, the roll-back function will be disabled for a few
seconds.
If the window still cannot close, it will come to a stop at this point. To close the window without the
roll-back function, press the button again within a few seconds ⇒ .

WARNING
Closing the electric windows without the roll-back function can lead to serious injuries.
Always close the window carefully.

Fig. 66 In the roof: button for the glass roof.
The term glass roof is used as a standard term for the panorama sliding/tilting roof.
The glass roof is a roof opening system featuring two glass elements. The rear glass element is fixed
and cannot be opened.
The button has two positions. First stage: fully or partially tilt, open or close the roof. Second
stage: automatically move the roof to the respective limit position. Press the button again to stop
the one-touch function.
Tilting the glass roof: push the button ⇒ Fig. 66Ⓑ  to the first position. One-touch function: push
button Ⓑ to the second position.
Closing the tilted glass roof: push the button Ⓐ to the first position. One-touch function: push
button Ⓐ to the second position.
Opening the glass roof: push the button Ⓒ to the first position. One-touch function up to
convenience position: push button Ⓒ to the second position.
Closing the glass roof: push the button Ⓓ to the first position. One-touch function: push button Ⓓ
to the second position.
Stopping one-stop function of the opening or closing procedure: push button Ⓒ or Ⓓ again.

WARNING
Careless or unsupervised use of the glass roof can cause serious injuries.
Open and close the glass roof only when you are sure that nobody is obstructing the path of the
roof.
Always take all vehicle keys with you every time you leave the vehicle.
Never leave children or people requiring assistance alone in the car, particularly if they have access
to the vehicle key. Unsupervised use of the vehicle key can lock the vehicle, start the engine, switch
on the ignition and operate the glass roof.
The glass roof can still be opened or closed for a short time after the ignition has been switched off,
provided that the driver door or front passenger door are not opened.

NOTICE
To avoid damage during cold weather, clear any ice and snow off the vehicle roof before opening or
tilting the glass roof.
Always close the glass roof when you leave the vehicle or if it starts to rain. Any rain entering the
vehicle when the glass roof is open or tilted could cause significant damage to the electrical system.
This can result in further damage to the vehicle.

If the vehicle key has been removed from the ignition lock and the driver door opened, acoustic
warnings sound under the following conditions:
If the parking light is switched on.
If the side lights are switched on or the rear fog light is switched on .
When the Coming Home function is switched on, no signal tone will be given as a reminder that a
light is still switched on when leaving the vehicle.

Some settings can be stored in the user accounts of the personalisation function and therefore
change when the user account changes ⇒ Personalisation .
Troubleshooting
Turn signal indicator lamp
If a turn signal on the vehicle has failed, the indicator lamp will start flashing twice as fast.
The indicator lamp flashes green.
Check the lighting and change the appropriate bulb as required ⇒ Changing bulbs .
If the problem persists, go to a qualified workshop.
Does not apply in China and Japan: trailer turn signals indicator lamp
The indicator lamp goes out if a trailer turn signal or all trailer lights stop working.
The indicator lamp flashes green.
Check the lighting and change the appropriate bulb as required ⇒ Changing bulbs .
If the problem persists, go to a qualified workshop.
Vehicle lighting not working
Vehicle lighting has failed either completely or partially.
The indicator lamp lights up yellow.
Check the lighting and change the appropriate bulb as required ⇒ Changing bulbs .
If the problem persists, go to a qualified workshop.
Fault in rain/light sensor
In the light switch position , the vehicle lighting is not switched on or off automatically.
The indicator lamp lights up yellow.
Switch the ignition off and on.
If the problem persists, go to a qualified workshop.

Eco driving profile ⇒ Driving profile selection and 4MOTION Active Control .
Avoid driving at full throttle
Never drive the vehicle at its top speed. The drag coefficient increases at excessively high speeds.
This in turn increases the force needed to move the vehicle.
Reduce idling
Pull away immediately with low engine speeds. If you are stopped for a long period, do not allow the
engine to idle but switch it off, e.g. when in a traffic jam or at a railway crossing.
In vehicles with an activated start/stop system, the engine can switch off automatically when the
vehicle is stopping and when the vehicle is stationary ⇒ Start/stop system .
Refuel moderately
A full fuel tank increases the weight of the vehicle. A fuel tank that is half or two thirds of the way
full is sufficient for journeys in urban traffic in particular.
Avoid short journeys
A cold engine has very high fuel consumption. The optimum operating temperature is reached only
after driving a few kilometres. The fuel consumption is above average at very low ambient
temperatures, e.g. in winter ⇒ Fig. 97 . Plan journeys economically and combine short journeys.
Carry out regular maintenance
Regular maintenance is an essential prerequisite for economical driving and increases the service life
of the vehicle.
Observe the tyre pressures
Low tyre pressures does not just mean greater wear, but also increase the rolling resistance of the
tyres and thus the fuel consumption. Use optimised rolling resistance tyres.
Adjust the tyre pressure according to the load. Observe the information on the tyre pressure sticker
⇒ Useful information about wheels and tyres 
Tyre Pressure Loss Indicator or Tyre Pressure Monitoring System ⇒ Tyre monitoring system .
Use low viscosity engine oils
Fully synthetic engine oils with a low viscosity decrease frictional resistance in the engine and are
distributed better and more quickly, especially during cold starts.
Do not drive with unnecessary loads in the vehicle
You can reduce fuel consumption by clearing out the luggage compartment before setting off, for
example by removing empty drink crates or unused child seats.
To keep the vehicle's air resistance as low as possible, remove any add-on parts and equipment such
as ski racks, bicycle racks and roof carriers once you have finished using them.
Save electrical energy

Avoid any abrupt or sudden driving and braking manoeuvres as this could cause the open boot lid to
move unpredictably.
Any objects protruding from the luggage compartment must be marked to ensure that they are
visible to other road users. Comply with legal regulations.
If items protrude out of the luggage compartment, never use the boot lid to wedge them into place
or hold them in position.
If you have to drive with the boot lid open, you must remove any carriers and the loads attached to
them from the boot lid.

WARNING
Poisonous exhaust fumes could enter the vehicle interior when the boot lid is open. This could result
in loss of consciousness, carbon monoxide poisoning, serious injury and accidents.
You should always drive with the boot lid closed in order to prevent poisonous exhaust fumes from
entering the vehicle.
If exceptional circumstances require you to drive with an open boot lid, you must do the following to
reduce the amount of poisonous exhaust fumes that could enter into the vehicle:
Close all windows and the glass roof.
Switch off the air recirculation mode of the heating and fresh air system or air conditioning system.
Open all vents in the dash panel.
Switch the blower for the heating and fresh air system or for the air conditioning system to the
highest setting.

NOTICE
The vehicle height, and possibly the length, are different when the boot lid is open.
Driving through water
Please follow these points in order to prevent damage to your vehicle when driving through water,
for example on flooded streets:
Check how deep the water is before driving through it. The water may be no higher than the lower
edge of the body ⇒ .
Do not drive faster than walking speed.
Never stop the vehicle, reverse or switch off the engine while in water.
Oncoming vehicles will create waves that could increase the water level for your vehicle to such an
extent that it is not safe to drive through the water.
Always deactivate the start/stop system manually when driving through water ⇒ Start/stop system .

Starting and stopping the engine
Ignition lock

Fig. 99 To the right of the steering wheel: positions of the vehicle key in the ignition lock.
When there is no vehicle key in the ignition lock, the steering column lock may be activated.
Vehicle key positions ⇒ Fig. 99 
Ignition switched off. The vehicle key can be removed.
Ignition switched on. Steering lock can be released. The diesel engine is pre-heated and the
indicator lamp lights up yellow.
Depress the brake pedal when the indicator lamp lights up green. Start the engine. Release
the vehicle key as soon as the engine starts. Once released, the vehicle key moves back to position
⇒ Fig. 99① .
Ignition switched on warning
A warning message appears in the instrument cluster display if the driver door is opened while the
ignition is switched on. A signal tone may also be given.
The warning is a reminder that the ignition must be switched off before leaving the vehicle.

WARNING
Improper or unsupervised use of the vehicle keys can cause accidents or serious injuries.
Always take all vehicle keys with you every time you leave the vehicle. The engine can be started and
electrical equipment such as the window controls can be operated. This can cause serious injury.
Never leave children or people requiring assistance alone in the vehicle when the vehicle is locked.
They could become trapped in the vehicle in an emergency and may not be able to get themselves
to safety. For example, locked vehicles may be subjected to very high or very low temperatures
depending on the season. This can cause serious injuries and illness or fatalities, especially in the
case of small children.
Never remove the vehicle key from the ignition if the vehicle is in motion. The steering column lock
may be activated and you will no longer be able to steer the vehicle.