roof VOLKSWAGEN T-ROC 2021 Owner´s Manual

If the front brake pads are checked, the rear brake pads should be checked at the same time. A
visual check of the thickness of all brake pads should be carried out regularly by checking the brake
pads through the openings in the rims or from the underside of the vehicle. If necessary, remove the
wheels to carry out a comprehensive check. Volkswagen recommends using a Volkswagen
dealership for this purpose.
Driving a loaded vehicle
For good vehicle handling when driving a loaded vehicle, please observe the following:
Stow all items of luggage securely ⇒ Stowing luggage and loads .
Accelerate particularly cautiously and carefully.
Avoid sudden braking and driving manoeuvres.
Brake earlier than in normal driving.
If applicable, observe the information concerning the roof carrier ⇒ Roof carrier .


WARNING
Moving loads can severely impair the vehicle's stability and driving safety which could cause
accidents and serious injuries.
Secure items properly so they cannot slide about.
Use suitable lashing or securing straps when securing heavy objects.
Securely engage the rear seat backrests.
Driving with an open boot lid
Driving with an open boot lid is particularly dangerous. All objects and the open boot lid must be
secured properly. Take the appropriate measures to reduce the amount of poisonous exhaust fumes
that could enter into the vehicle.

WARNING
Driving with an unlocked or open boot lid can cause serious injuries.
Always drive with the boot lid closed.
Always stow all items in the luggage compartment securely. Loose objects can fall out of the luggage
compartment and injure other road users.
Always drive especially carefully and think ahead.

Avoid any abrupt or sudden driving and braking manoeuvres as this could cause the open boot lid to
move unpredictably.
Any objects protruding from the luggage compartment must be marked to ensure that they are
visible to other road users. Comply with legal regulations.
If items protrude out of the luggage compartment, never use the boot lid to wedge them into place
or hold them in position.
If you have to drive with the boot lid open, you must remove any carriers and the loads attached to
them from the boot lid.

WARNING
Poisonous exhaust fumes could enter the vehicle interior when the boot lid is open. This could result
in loss of consciousness, carbon monoxide poisoning, serious injury and accidents.
You should always drive with the boot lid closed in order to prevent poisonous exhaust fumes from
entering the vehicle.
If exceptional circumstances require you to drive with an open boot lid, you must do the following to
reduce the amount of poisonous exhaust fumes that could enter into the vehicle:
Close all windows and the glass roof.
Switch off the air recirculation mode of the heating and fresh air system or air conditioning system.
Open all vents in the dash panel.
Switch the blower for the heating and fresh air system or for the air conditioning system to the
highest setting.

NOTICE
The vehicle height, and possibly the length, are different when the boot lid is open.
Driving through water
Please follow these points in order to prevent damage to your vehicle when driving through water,
for example on flooded streets:
Check how deep the water is before driving through it. The water may be no higher than the lower
edge of the body ⇒ .
Do not drive faster than walking speed.
Never stop the vehicle, reverse or switch off the engine while in water.
Oncoming vehicles will create waves that could increase the water level for your vehicle to such an
extent that it is not safe to drive through the water.
Always deactivate the start/stop system manually when driving through water ⇒ Start/stop system .

You should drive particularly carefully and think ahead when driving offroad. If you drive too fast or
if a driving manoeuvre is unsuccessful, this could result in serious injuries and vehicle damage.
Never drive faster than the current terrain, road conditions, traffic and weather allow.
Never drive too fast over embankments, ramps or slopes. This could cause the vehicle to lose
contact with the ground. If this happens, you will be unable to steer and will lose control of the
vehicle.
If the vehicle does lose contact with the ground, always point the front wheels straight ahead. If the
wheels are not pointing straight ahead when the vehicle lands, it could roll over.
Terrain might look harmless, but there could be hidden dangers. Potholes, hollows, ditches,
precipices, obstacles, shallows, soft and boggy surfaces are often not recognisable as such and can
be covered either fully or partly by water or grass or branches lying on the ground. Inspect terrain on
foot if necessary.

WARNING
Sporty multipurpose vehicles are subject to a considerably higher risk of rolling over than normal
road passenger vehicles ⇒ Explanation of some technical terms .
In the event of an accident, vehicle occupants not wearing seat belts are subjected to a considerably
higher risk of fatal injury than those wearing seat belts.
The vehicle has a higher centre of gravity and is more prone to rolling over than a normal passenger
car which is unsuited for offroad driving.
Never drive too fast, especially when driving through bends, or carry out any extreme driving
manoeuvres.
Always adjust your speed and driving style to the terrain.
Luggage and other items transported on the roof of the vehicle raise the centre of gravity and will
make the vehicle more likely to roll over.

WARNING
The terrain might look harmless, but there could be hidden dangers. Potholes, hollows, ditches,
precipices, obstacles, shallows, soft and boggy surfaces are often not recognisable as such and can
be covered either fully or partly by water or grass or branches lying on the ground. Driving offroad
over such terrain could cause accidents, serious injury and also a vehicle breakdown.
Carefully inspect any unknown sections of the terrain on foot before driving through them.
Never choose an unsafe route or take a risk which could endanger you or your passengers. If you are
in any doubt about the safety of the route, turn round and choose another way.
Always adjust your speed and driving to match vehicle load levels and visibility, terrain and weather
conditions.

Any rain entering the vehicle when the windows or glass roof are open can soak the interior
equipment and cause damage to the vehicle. Always keep the windows and glass roof closed when
driving offroad.
Explanation of some technical terms

Fig. 113 Illustration: angle of gradient.

Fig. 114 Illustration: tilt angle.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Centre of gravityThe centre of gravity of a vehicle influences its propensity to roll over. The vehicle
has greater ground clearance for offroad driving, and thus a higher centre of gravity than a normal
vehicle. The high centre of gravity means that there is a greater danger of roll-over when driving.
Always remember this fact when driving and follow the safety tips and warnings given in this
owner's manual.Ground clearanceThis is the vertical distance between the ground and the lowest
item on the vehicle underbody.Angle of gradientThe number of metres in height gained over a
distance of 100 m is given as a percentage or degree ⇒ Fig. 113 . Indication of gradient that the
vehicle can drive up under its own power. This depends on aspects such as the road surface and
engine power.Tilt angleMaximum angle at which the vehicle may be driven across a slope without
the vehicle tipping over (determined by centre of gravity) ⇒ Fig. 114 .Breakover angleMaximum
permitted angle given in degrees that a vehicle driven at low speed can clear a ramp without the
underbody of the vehicle scraping the ramp.Ramp angleCrossover from the horizontal level surface
to an uphill gradient, or from a downhill gradient back to the level surface. Angle up to which the
vehicle bottoms with the underbody on the ramp edge.Fall lineThis is the vertical drop
route.ArticulationThe articulation capability of the vehicle when driving over objects with just one
side of the vehicle.
Checklist before driving offroad
First read and observe the introductoryinformation and safety warnings⇒Introduction 

Fig. 116 On steep slopes: always use the doors facing up the hill to get out of the vehicle.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Traversing a slope is one of the most dangerous offroad situations ⇒ .
It may look harmless, but you should not underestimate the difficulty and danger of traversing a
slope. A vehicle could slide away, tip over or roll when in this position. This can cause severe or fatal
injuries for all vehicle occupants.
Check whether you can use a safer route before driving across a slope.
If you have to drive at an angle, make sure the ground is as firm as possible. The vehicle is more
likely to slip and tip over on slippery or soft ground. Always make sure that the tilt angle does not
become too large due to uneven ground. The vehicle could otherwise tip over and start to roll.
When the vehicle is tilted at a large angle, the wheels on the lower side of the vehicle must never
enter dips or hollows. The wheels on the higher side of the vehicle must never drive over bumps, for
example rocks, tree trunks or other obstacles.
If the vehicle threatens to tip over, steer immediately into the fall line and depress the accelerator
slightly ⇒ Fig. 115 . If it is not possible to steer into the fall line, then steer uphill and depress the
accelerator slightly.
The centre of gravity of the vehicle should be as low as possible. The weight of all vehicle occupants
should be evenly distributed. People with a larger or heavier build should sit on the higher side of
the vehicle. Remove the roof carrier and secure heavy items. The vehicle could tip over if items were
to slide suddenly ⇒ .

WARNING
Never try to traverse a slope, particularly if it is too steep for the vehicle. The vehicle could slide
away, tip over or roll. Please note the following points in order to reduce the risk of accidents and
serious injuries:
You should never underestimate the difficulty and danger of traversing a slope. Never choose an
unsafe route or take a risk which could endanger you or your passengers. If you are in any doubt
about the safety of the route, turn round and choose another way.

Coat hooks are located on the centre door pillars and on the rear roof grab handles.
Bag hooks are located in the luggage compartment ⇒ Luggage compartment equipment .

WARNING
Hanging up items of clothing can restrict the driver's field of vision and cause accidents and serious
injuries.
Always hang items of clothing on the coat hook in such a way that they do not restrict the driver's
field of vision.
The coat hooks in the vehicle should be used only for lightweight clothing. Never leave any heavy,
hard or sharp objects in the pockets.

NOTICE
Each coat hook may be loaded with a maximum of 2.5 kg.
Drink holders
Introduction
This chapter contains information on the followingsubjects:
⇒ Drink holder in the rear centre armrest 
Bottle holders
Bottle holders for bottles up to a maximum volume of 1.5 l are located in the stowage
compartments in the driver and front passenger door.

WARNING
Incorrect use of the drink holders can cause injury.
Never place hot drinks in a drink holder. Hot drinks in a drink holder could be spilled and cause
scalding in any sudden braking manoeuvre or accident.
Ensure that drink bottles or any other objects do not enter the driver footwell and obstruct the
pedals while the vehicle is in motion.
Never place heavy cups, food or any other heavy items in the drink holders. These heavy objects
could be flung through the vehicle interior during an accident and cause serious injuries.

WARNING

Protect your login data for the Car-Net portal, your computer and mobile device against misuse.

WARNING
Applications and Volkswagen Car-Net services which are unsuitable or faulty or that are used
incorrectly can cause damage to the vehicle, accidents or serious injury.
Never make changes to applications or Volkswagen Car-Net services.

NOTICE
Volkswagen is not responsible for damage to the vehicle caused by poor quality or faulty third-party
applications, insufficient programming of applications, insufficient network strength, loss of data
during transmission or through misuse of your computers, tablets or mobile devices.
Legal requirements

Fig. 144 Symbol for vehicles that send tracking information
First read and observe the introductoryinformation and safety warnings⇒Introduction 
By concluding a Volkswagen Car-Net contract for your vehicle, you as the contracting party
undertake within the meaning of data protection law to inform each driver that the vehicle can
transmit and receive data online. This also applies if you sell or lend your vehicle.
Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.
GPS tracking: check with all occupants
Some Volkswagen Car-Net services require vehicle data to determine whether the vehicle is
complying with set speed limits, where the vehicle is parked, or whether the vehicle is located within
a defined area. This information can be displayed in the Car-Net portal and in the Volkswagen Car-
Net app.
Therefore, before setting off, ask all occupants if they agree to use of the activated services. If an
occupant does not agree, deactivate the service (if possible) or exclude the occupant from use of the
vehicle. If you do not observe this, you may violate certain rights of the vehicle occupants.
GPS tracking: symbol
If a factory-fitted control unit is used to transmit the vehicle's current location and speed, this
symbol ⇒ Fig. 144  will always be located in the vehicle (e.g. on the roof console). However, the

absence of the ⇒ Fig. 144  symbol in the vehicle does not mean that the control unit is not
transmitting the current position or speed of the vehicle.
Personal data
Volkswagen collects, processes and uses the user's personal data in accordance with statutory
requirements. You can access the current data protection policy on the Volkswagen homepage.
Deactivating Car-Net services

Fig. 145 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently
deactivated.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
If you sell the vehicle or lend it for a longer period, inform the user about the deactivated services
and deactivated control unit.
If your vehicle is already equipped with the legally required emergency call function eCall, this
function will not be affected by the deactivation described here.
Temporary deactivation
If your vehicle is in a workshop, you may find that the service technicians have deactivated individual
or all services for the duration of the workshop visit. The services will be available again once the
work is complete. Please contact your workshop if necessary. Volkswagen Car-Net portfolios can be
deactivated manually in the Infotainment system. The services can then be run again when the
deactivation is cancelled in the Infotainment system. Deactivated services are marked with a
corresponding indication on the start page of the Car-Net portal.
Permanent deactivation
In order to permanently deactivate Car-Net functions in vehicles with the Security & Service or e-
Remote packages, the online connectivity unit must be deactivated by a qualified workshop at your
request.
Once the on-board connectivity unit has been deactivated, the workshop will attach a sticker
⇒ Fig. 145  to your vehicle (e.g. on the roof console). The sticker shows that neither the Volkswagen
emergency call service nor the automatic accident notification will work. All other e-Remote and
Security & Service services will also be deactivated.
Service impairment or interruption

First read and observe the introductoryinformation and safety warnings⇒Introduction 
Even when the above-mentioned requirements for using the services are met, the functionality of
the Car-Net services can be impaired or interrupted due to factors that lie outside the control of
Volkswagen AG. Such factors include in particular:
Maintenance, repairs, software updates and technical changes to your service provider’s
telecommunication systems, satellites, servers and databases.
The telecommunications provider has changed the mobile telecommunication standard for
transferring mobile data, e.g. from UMTS to EDGE or GPRS
An existing mobile telecommunications standard has been shut down by the telecommunications
provider.
Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, solar storms,
weather, landscape, interfering devices or intensive use of the mobile network in the relevant cells.
Restricted availability, completeness or correctness of information provided by third parties, e.g.
maps.
Countries where Volkswagen Car-Net services are not available.
Apps
First read and observe the introductoryinformation and safety warnings⇒Introduction 
The Volkswagen Car-Net app can execute Volkswagen Car-Net services in the vehicle and provide
information.
Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile
devices to be shown on the Infotainment system screen.
There may be problems with compatibility with third party apps.
A wide range of applications may be available and they may be vehicle-specific and country-specific
⇒ . Content, range and provider of applications can vary. Some applications also depend on
availability of services offered by third parties.
We are unable to guarantee that the available apps can be run on all mobile devices and all
operating systems.
Applications offered by Volkswagen can be changed, discontinued, deactivated, reactivated and
expanded without prior notice.
Transporting items
Stowing luggage and loads
Cargo and luggage can be transported in the vehicle, on a trailer ⇒ Technical requirements  and on
the roof ⇒ Roof carrier . Always observe the legal regulations.
Stowing luggage safely in the vehicle
Always distribute any loads in the vehicle as evenly as possible.

Injuries could be caused if the load-through hatch is folded forwards or backwards carelessly or in an
uncontrolled way.
Never fold the load-through hatch forwards or backwards while the vehicle is in motion.
Ensure that the seat belt is not trapped or damaged when folding back the load-through hatch.
Always keep hands, fingers, feet and other body parts away from the swivel area when folding the
load-through hatch forwards and backwards.
The load-through hatch has not been secured properly if the red marking can still be seen on the
locking indicator. Always ensure that the red marking is never visible when the load-through hatch is
in the upright position.
Passengers (children in particular) must not use this seat if the load-through hatch is folded forward
or is not engaged securely into place.
Roof carrier
Introduction
This chapter contains information on the followingsubjects:
⇒ Securing roof carriers 
⇒ Loading roof carriers 
⇒ Notes on use 
Depending on the model, the vehicle may be designed for fitting a roof carrier.
Roof carriers can be used to transport bulky items on the roof of the vehicle.
If you are unsure whether a roof carrier can be fitted on your vehicle, please contact a specialist
workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.
Only roof carriers that have been approved by Volkswagen for the vehicle must be used.
If the vehicle is not approved for use with a roof carrier, do not use or retrofit a roof carrier.

WARNING
When transporting heavy or bulky objects on the roof carrier, the vehicle's handling will change due
to a shift in the centre of gravity and an increased susceptibility to crosswinds.
Always secure loads properly using suitable and undamaged lashing, retaining or securing straps.
Loads that are large, heavy, bulky, long or flat will have a negative effect on the vehicle
aerodynamics, centre of gravity and overall handling.
Avoid abrupt and sudden driving and braking manoeuvres.
Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions.