towing VOLKSWAGEN T-ROC 2021 Owner´s Manual

NOTICE
Park Assist uses parked vehicles, the kerbs and other objects as guidance. Make sure that the tyres
and wheel rims are not damaged when parking the vehicle. If necessary, stop the parking procedure
in good time to prevent damage to the vehicle.
Prerequisites
First read and observe the introductoryinformation and safety warnings⇒Introduction 
The following prerequisites must be met for driving into and out of parking spaces:
The traction control system (TCS) must be switched on ⇒ Brake support systems .
Distance: maintain a distance of 0.5 – 2.0 metres when driving past the parking space.
The parking space must have at least the dimensions required by Park Assist.
Speed when driving past the parking space (for parking spaces parallel to the road): not above
40 km/h (25 mph).
Speed when driving past the parking space (for parking spaces perpendicular to the road): not above
20 km/h (12 mph).
Maximum speed: 7 km/h (4 mph). An automatic braking intervention can take place when driving
into a parking space.
No trailer is connected electrically with the factory-fitted towing bracket ⇒ Notes on towing a
trailer .
The parking manoeuvre can be continued after the automatic brake intervention.
The automatic braking intervention takes place a maximum of once per parking manoeuvre. The
parking manoeuvre will be cancelled if a speed of approximately 7 km/h (4 mph) is exceeded again.

WARNING
Do not let the automatic braking intervention triggered by Park Assist tempt you to take any risks
while driving. The system is not a substitute for the full concentration of the driver.
Park Assist has system-related limitations. In some situations, automatic braking intervention may
function only in a limited way or not at all.
You should always be prepared to brake the vehicle yourself.
The automatic braking intervention is ended after approximately 1.5 seconds. Depress the brake
pedal of the vehicle yourself following the automatic braking intervention.
Looking for a parking space

Rear Traffic Alert monitors the traffic crossing behind the vehicle when reversing out of a parking
space or manoeuvring. Rear Traffic Alert functions using radar sensors in the rear bumper.
Key to ⇒ Fig. 134 :
Critical situation. Do not drive on!Possible critical situation.
Detection of a critical situation can also take place acoustically:
A warning signal will sound and a text message will be displayed in the instrument cluster for
vehicles without Park Distance Control.
In vehicles with Park Distance Control, an acoustic signal will sound with the continuous tone of Park
Distance Control. If the Park Distance Control is deactivated, no warning can be given to the driver
and the Rear Traffic Alert system will also be switched off temporarily.
If there is a system fault in the scanned area, the indicator lamp will light up yellow on the
instrument cluster display.
Automatic braking intervention to minimise damage
If Rear Traffic Alert detects an approaching road user and the driver has not pressed the brake, the
system can brake automatically.
Automatic braking intervention is activated when reversing at speeds of between 1–12 km/h (1–
7 mph). The vehicle is held stationary for up to two seconds after vehicle standstill has been
detected.
After automatic braking intervention is activated to prevent damage to the vehicle, the system
requires approximately ten seconds before it can activate another automatic braking intervention.
Automatic braking intervention can be interrupted by pressing the accelerator or brake pedal
sharply and taking control of the vehicle.
Automatic deactivation
Rear Traffic Alert is deactivated automatically and cannot be switched on if the factory-fitted towing
bracket is electrically connected to a trailer or similar ⇒ Notes on towing a trailer . Once a trailer is
electrically connected to the vehicle and the driver pulls away, a text message appears in the
instrument cluster display to inform the driver that Rear Traffic Alert has been deactivated. Rear
Traffic Alert will be automatically activated again when the trailer has been unhitched from the
vehicle. This applies if the functions were previously activated. Rear Traffic Alert must be switched
off manually for trailer towing if a non-factory-fitted towing bracket is used.

WARNING
The intelligent Rear Traffic Alert technology cannot overcome the laws of physics, and functions only
within the limits of the system. Do not let the assistance function of Rear Traffic Alert tempt you to
take any safety risks while driving. The system is not a substitute for the full concentration of the
driver.

First read and observe the introductoryinformation and safety warnings⇒Introduction 
Even when the above-mentioned requirements for using the services are met, the functionality of
the Car-Net services can be impaired or interrupted due to factors that lie outside the control of
Volkswagen AG. Such factors include in particular:
Maintenance, repairs, software updates and technical changes to your service provider’s
telecommunication systems, satellites, servers and databases.
The telecommunications provider has changed the mobile telecommunication standard for
transferring mobile data, e.g. from UMTS to EDGE or GPRS
An existing mobile telecommunications standard has been shut down by the telecommunications
provider.
Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, solar storms,
weather, landscape, interfering devices or intensive use of the mobile network in the relevant cells.
Restricted availability, completeness or correctness of information provided by third parties, e.g.
maps.
Countries where Volkswagen Car-Net services are not available.
Apps
First read and observe the introductoryinformation and safety warnings⇒Introduction 
The Volkswagen Car-Net app can execute Volkswagen Car-Net services in the vehicle and provide
information.
Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile
devices to be shown on the Infotainment system screen.
There may be problems with compatibility with third party apps.
A wide range of applications may be available and they may be vehicle-specific and country-specific
⇒ . Content, range and provider of applications can vary. Some applications also depend on
availability of services offered by third parties.
We are unable to guarantee that the available apps can be run on all mobile devices and all
operating systems.
Applications offered by Volkswagen can be changed, discontinued, deactivated, reactivated and
expanded without prior notice.
Transporting items
Stowing luggage and loads
Cargo and luggage can be transported in the vehicle, on a trailer ⇒ Technical requirements  and on
the roof ⇒ Roof carrier . Always observe the legal regulations.
Stowing luggage safely in the vehicle
Always distribute any loads in the vehicle as evenly as possible.

NOTICE
Never drop the luggage compartment floor; guide it slowly back down. The trims or the luggage
compartment floor could otherwise be damaged.

NOTICE
In the upper position, the variable luggage compartment floor has a maximum load capacity of
120 kg.

Depending on the vehicle equipment, there may be compartments for stowing small items under
the luggage compartment floor.
Luggage compartment equipment
Fastening rings

Fig. 151 In the luggage compartment: fixed and folding fastening rings.
There are fastening rings ⇒ Fig. 151  at the front and rear of the luggage compartment which can be
used to secure loose items and luggage with the help of lashing, retaining or securing straps.

WARNING
Unsuitable or damaged lashing, retaining or securing straps could tear in the event of a braking
manoeuvre or accident. This could cause objects to be flung through the vehicle interior and lead to
severe or fatal injuries.
Always use suitable and undamaged lashing, retaining or securing straps.
Pull lashing, retaining and securing straps taut crosswise over the cargo on the luggage compartment
floor and attach securely to the fastening rings.
Never exceed the maximum load rating of the fastening rings when securing objects.
Make sure that the upper edge of the load is higher than the fastening rings, particularly when
stowing flat objects.

Depending on the vehicle equipment, observe the signs about stowing loads that are attached in the
luggage compartment.
Never secure a child seat to the fastening rings.

The maximum load rating of the fastening rings is approximately 3.5 kN.

Suitable lashing, retaining or securing straps and luggage securing systems are available from
qualified workshops. Volkswagen recommends using a Volkswagen dealership for this purpose.
Bag hooks

Fig. 152 In the luggage compartment: bag hook.
Bag hooks may be located on the left and right-hand sides of the luggage compartment ⇒ Fig. 152 .

WARNING
Never use the bag hooks for lashing down items of luggage or other objects. The bag hook could
break off during a sudden braking manoeuvre or in the event of an accident.

NOTICE
Do not load each bag hook with more than 2.5 kg.
Load-through hatch

Before driving through an automatic car wash.
The vehicle height exceeds the required clearance height, e.g. in a garage.

NOTICE
Always remove the roof carrier before driving through an automatic car wash.
The height of the vehicle is changed by the installation of a roof carrier and the load secured to it.
Check and compare the height of the vehicle with clearance heights, e.g. for underpasses and garage
doors.
The roof carrier and its load must not obstruct you from opening and closing the glass roof and the
boot lid. The roof aerial must also remain unaffected.

Driving with a fitted roof carrier will increase air resistance and thus increase fuel consumption.
Trailer towing
Introduction
This chapter contains information on the followingsubjects:
⇒ Technical requirements 
⇒ Fitting the removable ball head 
⇒ Removing the ball head 
⇒ Notes on towing a trailer 
⇒ Loading the trailer 
⇒ Driving with a trailer 
⇒ Trailer stabilisation 
⇒ Retrofitting a towing bracket 
The vehicle can be used to tow a trailer if it has the required technical equipment for this. The
additional trailer load will affect the amount of wear, fuel consumption and performance of the
vehicle and, in certain circumstances, could shorten the service intervals.
Driving with a trailer not only places an extra load on the vehicle, but also requires increased
concentration on the part of the driver.
Vehicles with start/stop system
When using towing brackets that were not retrofitted by Volkswagen, the start/stop system must be
deactivated manually using the button in the centre console before towing a trailer, and it must
remain deactivated for as long as a trailer is being towed ⇒ .

DANGER
It is dangerous to transport people in a trailer and it may also be illegal.

WARNING
Improper use of the towing bracket can lead to a loss of vehicle control, accidents and serious
injuries.
Only use the towing bracket if it is fitted properly and is not damaged.
Do not carry out any alterations or repairs to the towing bracket.
Wherever possible, swivel in or remove the ball head when a trailer is not being used in order to
reduce the risk of injury in rear-end collisions, and the risk of injury to pedestrians and cyclists when
the vehicle is parked.
Never install a weight-distributing or load-balancing towing bracket to the vehicle. The vehicle is not
designed for these kinds of towing brackets. The towing bracket can fail, causing the trailer to tear
loose from the vehicle.

WARNING
Towing a trailer and transporting heavy or bulky items can change the vehicle handling and increase
the braking distance. This can lead to accidents.
Always secure loads properly using suitable and undamaged lashing, retaining or securing straps.
Always adapt your speed and driving style to suit visibility, weather, road and traffic conditions.
Reduce your speed, particularly when going downhill.
Trailers with a high centre of gravity are more likely to tip over than trailers with a low centre of
gravity.
Always drive carefully and think ahead. Accelerate very carefully and gently. Avoid abrupt and
sudden driving and braking manoeuvres.
Take special care when overtaking. Reduce your speed immediately if the trailer shows even the
slightest sign of snaking.
Never drive faster than 80 km/h (50 mph) when towing a trailer, also 100 km/h (60 mph) in
exceptional cases. This also applies to countries where higher speeds are permitted. Keep to
country-specific speed limits, which may be lower for vehicles with trailers than for vehicles without
trailers.
Never try to stop a trailer from snaking by increasing your speed.
Never install a weight-distributing or load-balancing towing bracket on the vehicle.

WARNING
The start/stop system must always be switched off manually when towing a trailer using towing
brackets that have not been retrofitted by Volkswagen. Otherwise faults can occur in the brake
system, possibly resulting in accidents and serious injuries.

NOTICE
Observe the instructions and information for vehicles with an N1 approval ⇒ Information about
vehicles with N1 approval (light commercial vehicle) .

Always switch off the anti-theft alarm before a trailer is hitched or unhitched or a bicycle carrier is
loaded or unloaded ⇒ Anti-theft alarm . The tilt sensor could otherwise trigger an alarm
unintentionally.

With a new engine, do not tow a trailer during the first 1,000 km ⇒ Running in the engine .

Some retrofitted towing brackets may cover the aperture for fitting the towing eye. If so, the towing
eye cannot be used for towing or tow-starting other vehicles. For this reason, the removed ball head
of a retrofitted towing bracket should be kept in the vehicle at all times.
Technical requirements
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Cooling system
There is an increased load on the engine and the cooling system when towing a trailer. The cooling
system must contain sufficient coolant and be able to cope with the extra load due to trailer towing.
Trailer brake
If the trailer is equipped with its own brake system, comply with the relevant regulations.
Trailer tail light clusters
The trailer tail light clusters must work correctly and meet legal requirements. Do not exceed the
maximum power consumption for the trailer.
Exterior mirrors
If you are unable to see the traffic behind the trailer using the vehicle's standard exterior mirrors,
additional exterior mirrors should be fitted in accordance with any country-specific regulations.
Before setting off, adjust the exterior mirrors so that you have a sufficient view towards the rear.

Retrofitting a towing bracket
Only use a towing bracket which has been approved by Volkswagen for your vehicle type. Always
check and observe the data provided by the towing bracket manufacturer.
Maximum power consumption of the trailer's electrical consumers
Never exceed the specified values.
Europe, Asia, Africa, South and Central America
All brake lights 84 watts
Turn signal per side 42 watts
All side lights 100 watts
All tail lights 42 watts
Rear fog light 42 watts

Australia
All brake lights 108 watts
Turn signal per side 54 watts
All side lights 100 watts
All tail lights 54 watts
Rear fog light 54 watts

WARNING
If the towing bracket is unsuitable or incorrectly fitted, the trailer could become detached from the
towing vehicle. This can cause serious accidents and fatal injuries.
Never fit a towing bracket to the rear bumper or its mountings. The towing bracket must not prevent
the rear bumper from functioning correctly.
Do not carry out any alterations to the exhaust or brake systems.

NOTICE

The vehicle electronics system may be damaged if the trailer's power consumption is too high.
Never connect the trailer's electrical system directly to the electrical connections of the tail light
clusters or to other power sources. Use only suitable connectors to supply power to the trailer.

Towing a trailer places additional demands on the vehicle. Volkswagen recommends additional
services between the normal inspection intervals if the vehicle is used frequently for towing a trailer.
Fitting the removable ball head

Fig. 155 Overview: removable ball head.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Key to⇒ Fig. 155 
Protective cap 1)
Ball head
Retaining balls
Shank
Centring device
Release lever
Keys
Lock cap