keyless VOLKSWAGEN T-ROC 2021 Owner´s Manual

When you select a user account, the saved vehicle settings are activated.
User management and settings
When the ignition is switched on, you can use the Personalisation menu in the Infotainment system
for user management and to make settings. The menu can be accessed via the vehicle settings in the
Infotainment system.
Changing the user account
You can select the user account either via the Personalisation menu or via the Vehicle status menu.
Manually assigning vehicle keys to user accounts
You can assign a vehicle key to the currently active user account. For this purpose, select Manual key
assignment.
Automatically assigning vehicle keys to user accounts
If you have selected Automatic key assignment, the following vehicle key is assigned to the user
account upon changing the user account:
Vehicles without Keyless Access: vehicle key used to unlock the vehicle.
Vehicles with Keyless Access: vehicle key that is identified first by the personalisation function
when you open the driver door.
Personalised vehicle settings
Opening and closing (single door unlocking, window convenience opening etc.)
Light and vision (daytime running lights, cornering light, lane change flash etc.)
Settings for air conditioning system
Active driver assist systems
Driving profile selection
Multifunction display and instrument cluster (selection of displays)
Infotainment system (display brightness and station sorting)

A new vehicle key will be assigned to the current user account. To assign the vehicle key to a
different user account, select the required user account and manually assign it to the vehicle key.
Safety

Keyless locking and starting system Keyless Access
Introduction
This chapter contains information on the followingsubjects:
⇒ Unlocking or locking the vehicle with  
⇒ Troubleshooting 
The Keyless Access locking and starting system enables the vehicle to be locked and unlocked
without active use of the key. For this purpose, a valid vehicle key must be within the vehicle's
range.
Unlocking or locking the vehicle with Keyless Access

Fig. 52 Keyless Access: operating ranges.

Fig. 53 In the door handle: sensors.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Unlocking and locking the vehicle
Touch the sensor ⇒ Fig. 53Ⓐ  on the inside of the driver or front passenger door handle.
Switch off the ignition.
Close driver or front passenger door.
Touch the sensor ⇒ Fig. 53Ⓑ  on the outside of the driver or front passenger door handle.

Vehicle unlocking is confirmed by all the turn signals flashing twice and locking by the turn signals
flashing once.
Locking and unlocking the boot lid
When the vehicle is locked, the boot lid will be unlocked automatically if you open it when a vehicle
key is located within the operating range of the boot lid ⇒ Fig. 52 .
The boot lid is locked automatically after it is closed.
If the vehicle is completely unlocked, the boot lid will not lock automatically when closed.
Temporarily deactivating Keyless Access
Keyless Access can be deactivated temporarily as described below so that the vehicle cannot be
unlocked and started due to misuse by unauthorised third parties.
Lock the vehicle with the button in the vehicle key.
In addition, touch the sensor on the outside of the door handle ⇒ Fig. 53Ⓑ  once within five
seconds. Do not reach into the door handle.
Keyless Access is temporarily deactivated.
Check deactivation by waiting for at least ten seconds and then pull the door handle again. It should
not be possible to open the door.
When the vehicle is next unlocked, it can be unlocked only using the vehicle key. The Keyless Access
locking and starting system is reactivated the next time the vehicle is unlocked.
Operating the convenience functions
All electric windows and the glass roof can be closed automatically.
Keep a finger on the sensor ⇒ Fig. 53Ⓑ  of the driver or front passenger door handle for a few
seconds until the windows and glass roof are closed.
The sensor functions can be set in the Vehicle settings menu in the Infotainment system
⇒ Infotainment system controls and displays .

The unlocking function is deactivated for a few seconds so that you can check that the vehicle has
been locked successfully.

If the message Keyless Access system faulty appears on the instrument cluster display, there may be
a malfunction in the Keyless Access system. Go to a qualified workshop.

If there is no vehicle key in the vehicle or if it is not detected, a message will be shown on the
instrument cluster display. This may occur if the vehicle key is subject to interference by another

radio signal or is covered by another item, e.g. an aluminium case ⇒ Starting and stopping the
engine .

If the vehicle has a DSG® dual clutch gearbox, it can be locked only if the selector lever is in
position P.

The entire vehicle will be unlocked if the sensor is touched twice, even if a single door has already
been unlocked.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Keyless Access does not work
The function of the sensors may be restricted if they become very dirty.
Clean the sensors.
All turn signals flash four times
The vehicle key used last is still in the vehicle.
Doors and central locking button
Introduction
This chapter contains information on the followingsubjects:
⇒ Indicator lamp in the driver door 
⇒ Automatic locking and unlocking 
⇒ Central locking button 
⇒ Opening and closing the driver door manually 
⇒ Manually closing the front passenger door and rear doors 
⇒ Childproof lock 
⇒ SAFELOCK 
⇒ Troubleshooting 
If the vehicle key or central locking fails, the doors can be locked manually and, in some cases, also
unlocked manually.
The central locking system enables you to centrally lock and unlock all the doors, the boot lid and
the tank flap of the vehicle.

Keyless Access ⇒ Unlocking or locking the vehicle with Keyless Access  is not activated if the vehicle
was locked manually.
Things to note when unlocking manually
The alarm is triggered when the driver door is opened ⇒ Anti-theft alarm .
After unlocking, an emergency start must be carried out ⇒ Starting and stopping the engine .
Switch on the ignition to switch off the alarm.
The electronic immobiliser recognises a valid vehicle key.

The anti-theft alarm is not activated when the vehicle is locked manually using the key bit ⇒ Anti-
theft alarm .
Manually closing the front passenger door and rear doors

Fig. 58 In the front edge of the rear right-hand door: manually locking the vehicle with the vehicle
key.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
The front passenger door and the rear doors can be locked manually. The anti-theft alarm is not
activated in this case ⇒ Anti-theft alarm .
Open the door.
Remove the rubber seal in the front edge of the door.
Insert the key bit into the slot and turn ⇒ Fig. 58 .
Reattach the rubber seal.
Check that the door is locked.
The vehicle should be checked by a qualified workshop as soon as possible.
A door that has been locked manually will be unlocked again if the vehicle is unlocked or the door in
question is opened from the inside.

With some equipment levels, the vehicle may have a SAFELOCK mechanism.
SAFELOCK deactivates the door release levers if the vehicle has been locked. This makes it more
difficult to break into the vehicle. The doors can no longer be opened from the inside ⇒ .
Press the button on the vehicle key once.
Press the button on the vehicle key twice in quick succession.
Vehicles with the Keyless Access locking and starting system: touch the sensor on the outside of the
door handle twice⇒ Unlocking or locking the vehicle with Keyless Access .
OR: press the central locking button in the driver door once ⇒ Central locking button .
There may be an indication of the activated SAFELOCK in the display of the instrument cluster
(SAFELOCK).
Deactivating SAFELOCK
Switch on the ignition.
OR: deactivate interior monitoring and the anti-tow alarm ⇒ Temporarily switching off the interior
monitoring system and anti-tow alarm .
Before locking the vehicle, temporarily deactivate the interior monitoring and the anti-tow alarm in
the Vehicle Settings menu in the Infotainment system ⇒ Infotainment system controls and displays .
The following applies when SAFELOCK is deactivated:
The interior monitoring and the anti-tow alarm are activated and deactivated in the Vehicle settings
menu in the Infotainment system ⇒ Infotainment system controls and displays .

WARNING
Careless or unsupervised use of SAFELOCK can cause serious injuries.
Never leave other persons in the vehicle if the vehicle has been locked using the vehicle key. The
doors can no longer be opened from the inside once SAFELOCK is activated.

If you unlock the driver door mechanically using the vehicle key, only the driver door is unlocked,
and not the whole vehicle. The doors are released (but not unlocked) and the central locking button
is activated only when the ignition is switched on.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Indicator lamp lights up continuously
The red LED in the vehicle door flashes at short intervals and then lights up continuously.

There is a fault in the locking system.
Go to a qualified workshop. Volkswagen recommends using a Volkswagen dealership for this
purpose.
Turn signals do not flash
If the turn signals do not flash as confirmation when the vehicle is locked:
At least one of the doors or the boot lid is not closed.
OR: convenience closing is in progress and not all windows and the glass roof have been closed.
Vehicle locks itself automatically
The vehicle will lock itself again automatically after approx. 45 seconds if one of the following
conditions applies:
The vehicle has been unlocked but not opened.
The ignition has not been switched on.
The boot lid has not been opened.
The vehicle has been unlocked using the lock cylinder.
The vehicle has been locked using the central locking button in the vehicle interior.
Response when locking the vehicle with a second vehicle key
Keyless Access: the vehicle key located inside the vehicle will be blocked from starting the engine if
the vehicle has been locked from the outside using a second vehicle key. Press the button on the
vehicle key in the vehicle interior to enable it to start the engine ⇒ Starting and stopping the
engine .
Locking the vehicle after airbags have been triggered
The entire vehicle is unlocked if the airbags are activated in an accident. Depending on the extent of
the damage, the vehicle can be locked as follows after an accident:
Switch the ignition off and then back on again.
Automatic deactivation of the sensors
The vehicle is not unlocked or locked for an extended period.
A sensor has been triggered an excessive number of times.
Reactivating the sensors:
Unlock the vehicle with the button in the vehicle key.

NOTICE

Please note that the sensors in the door handles can be activated by a powerful jet of water or
steam if a valid vehicle key is simultaneously within the operating range. If at least one window is
open and sensor surfaces on the door handles are continuously activated, all windows will close. All
windows could open if the jet of water or steam is moved away from the door handle sensors briefly
and then moved back again ⇒  .

It may not be possible to lock or unlock the vehicle using the Keyless Access if the 12-volt vehicle
battery or button cell in the vehicle key is weak or discharged. The vehicle can be locked or unlocked
manually ⇒  .

If there is no valid vehicle key in the vehicle or if it is not detected, a corresponding message will be
shown on the instrument cluster display. This may occur if the vehicle key is exposed to interference
from another radio signal or is covered by another item, e.g. an aluminium case ⇒ Starting and
stopping the engine .
Anti-theft alarm
Depending on the vehicle equipment level, the vehicle may have an anti-theft alarm.
The anti-theft alarm is activated automatically when the vehicle is locked using the vehicle key.
The anti-theft alarm outputs acoustic and visual warning signals for up to five minutes.
When does the system trigger an alarm?
If a door is opened.
If the bonnet is opened.
If the boot lid is opened.
If the ignition is switched on with a valid vehicle key. (The alarm may sound briefly.)
If the 12-volt vehicle battery is disconnected.
If there is movement inside the vehicle (in vehicles with interior monitoring) ⇒ Interior monitoring
system and anti-tow alarm .
If the vehicle is lifted or towed (vehicles with anti-tow alarm) ⇒ Interior monitoring system and anti-
tow alarm .
If the vehicle is transported on a car ferry or by rail (vehicles with anti-tow alarm or interior
monitoring) ⇒ Interior monitoring system and anti-tow alarm .
If a trailer that is connected to the anti-theft alarm system is removed ⇒ Trailer towing .
Switching off the alarm
Unlock the vehicle using the unlocking button on the vehicle key.

OR: switch on the ignition using a valid vehicle key. A short alarm lasting around one second may
sound.
On vehicles with Keyless Access: grip the door handle ⇒ Unlocking or locking the vehicle with
Keyless Access .

The anti-theft alarm will not function correctly if the 12-volt vehicle battery is weak or discharged.
Interior monitoring system and anti-tow alarm

Fig. 60 In the roof console: sensors for the interior monitoring system (arrows).
If movements are detected in the vehicle interior when the vehicle is locked, the interior monitoring
system will trigger an alarm ⇒ Fig. 60 .
The anti-tow alarm will be triggered if the vehicle is lifted.
Switching on the interior monitoring system and anti-tow alarm
Close the stowage compartments in the roof console so that the sensors can function.
Close the windows, glass roof, doors and boot lid
Press the locking button once.
The interior monitoring system and anti-tow alarm are activated.
Temporarily switching off the interior monitoring system and anti-tow alarm
The interior monitoring and the anti-tow alarm can be switched off temporarily in the Vehicle
settings menu in the Infotainment system ⇒ Infotainment system controls and displays .
To avoid false alarms, deactivate interior monitoring and the anti-tow alarm in the following
situations:
If any people or animals are to remain inside the vehicle.
If the vehicle is to be loaded onto another vehicle, transported or towed away.
If the vehicle is to be parked in a car wash or a two-storey garage.
If one or more windows or the glass roof are fully or partly open.

If the boot lid is not opened within a few minutes after unlocking, it automatically locks again.
Opening and closing the boot lid electrically

Fig. 63 In the open boot lid: button for electric closing of the boot lid.
First read and observe the introductoryinformation and safety warnings⇒Introduction 
Depending on the vehicle equipment, the boot lid can be opened and closed electrically.
Opening the boot lid electrically
Briefly press and hold the button on the vehicle key to unlock the boot lid.
OR: pull the button in the driver door upwards ⇒ Fig. 61 .
OR: press the top part of the Volkswagen badge.
The boot lid will then open.
Closing the boot lid electrically
Press the button in the open boot lid ⇒ Fig. 63 .
OR: with the ignition switched on, pull the button in the driver door upwards until the boot lid
is closed.
OR:on vehicles with the Keyless Access locking and starting system: briefly press and hold the
button on the vehicle key. The vehicle key must be within the operating range.
OR: press the top part of the Volkswagen badge.
OR: move the boot lid manually in closing direction until the boot lid closes by itself.
The boot lid is closed.
Interrupting the opening or closing procedure
Press one of the buttons during the opening or closing procedure.
OR: press the top part of the Volkswagen badge during the opening or closing process.
The boot lid can now be moved by hand. You will need to use increased force for this.