service VOLKSWAGEN TIGUAN 2009 User Guide

WARNING
Application software and Volkswagen Car-Net services that are unsuitable or improperly used can cause accidents, serious personal injury and vehicle damage.
x Volkswagen Car-Net services can be used only where adequate cellular and GPS signals are available
x Volkswagen recommends using only services and application software that are provided by Volkswagen or Verizon Telematics, Inc. (VzT) specifically for your vehicle.
x Protect the mobile device and its application software from misuse.
x Never modify application software and Volkswagen Car-Net services.
x Always read and heed the operating instructions for the mobile device.
WARNING
Driver distraction causes accidents, collisions and serious personal injury! Using application software and Volkswagen Car-Net services while driving can distract the driver from traffic.
x Always drive attentively and responsibly.
NOTICE
The system does not support simultaneous Volkswagen Car-Net and mobile phone calls via the mobile phone package.
x When a Volkswagen Car-Net service is accessed through the 3-button module call buttons any calls on a mobile device connected to the vehicle’s mobile phone package will be automatically disconnected.
x Initiating or accepting a call on a mobile device connected to the vehicle's mobile phone package could end any connection to the Volkswagen Car-Net Response Center made through the •, > or • buttons.
x Calls on a mobile device connected to the vehicle's mobile phone package cannot be accepted or initiated during an automated emergency connection to the Volkswagen Car-Net Response Center; for example, because an airbag has deployed.

d Make sure that the floormat on the driver side is properly fastened and cannot interfere with the pedals.
d Assume a proper seating position before the vehicle starts to move and keep this position while
driving. Make sure that all passengers do the same ⇒  Adjusting the seating position.
d Properly fasten your safety belt before driving the vehicle and wear your safety belt properly at all
times while driving. Make sure that all passengers do the same ⇒  Safety belts.
d Only transport as many passengers as there are seats and safety belts available.
d Never drive if your driving ability has been impaired, for example, by medication, alcohol, or illegal drugs.
d Never let passengers or phone calls distract you while driving and never take your attention off the road while using vehicle software or adjusting vehicle equipment or accessories.
d Always adapt your speed and driving style to visibility, weather, road, and traffic conditions.
d Always obey traffic laws and speed limits.
d On long trips make frequent rest stops – at least once every 2 hours.
d Secure animals in the vehicle with a system that corresponds to their weight and size.
WARNING
Always observe traffic rules and posted speed limits and use common sense. Your good judgment can mean the difference between arriving safely at your destination and being seriously injured in a crash or other kind of accident.
Regular service and maintenance of your vehicle is important both for operational and driving safety and to help prolong your vehicle's service life. Always follow the scheduled maintenance
intervals in the ⇒ Booklet Warranty and Maintenance, especially for changing the brake fluid. Hard use, frequent stop-and-go driving, driving in very dusty areas, trailer towing, and other factors may make it necessary to have the vehicle serviced more frequently. Ask an authorized Volkswagen dealer or an authorized Volkswagen Service Facility for more information.
Driving in other countries

d Are engine oil (⇒ Engine oil) and other operating fluids that meet Volkswagen quality and performance requirements available where you will be driving? For more information, please see
⇒ Booklet Warranty and Maintenance.
d Does the factory-installed navigation system work in the countries where you will be driving, and is navigation data available?
d Are special or heavy-duty tires necessary for the kind of driving expected?
NOTICE
Volkswagen is not responsible for mechanical damage that may result from substandard fuel or service or the unavailability of Genuine Volkswagen parts.
Driving through water on roads

To find the nearest qualified independent repair facility, locksmith, or Volkswagen dealer which can cut and code replacement vehicle keys, call the VW Customer Care Hotline at 1-800-822-8987 or visit http://www.vw.com and search for “replacement keys.”
Canadian customers can contact an authorized Volkswagen dealer or Volkswagen Service Facility or call the Volkswagen Canada Customer CARE Center at 1-800-822-8987.
NOTICE
The remote control vehicle keys contain electrical components. Protect them from damage, moisture and rough handling.
Do not press the buttons on the remote control vehicle key unless you actually want to use the function in question. Since terrain and conditions vary, pressing a button on the remote control vehicle key when it is not necessary may unlock the vehicle or set off the panic alarm, even if you think you are out of range.
Remote control vehicle key functions can be temporarily disrupted by interference from transmitters near the vehicle that use the same frequency range (such as radio equipment or mobile phones).
Things between the remote control vehicle key and vehicle, bad weather, as well as a weak battery can reduce the operating range.
If the remote control vehicle key buttons ⇒ fig. 22 or the power locking buttons ⇒  Unlocking or locking the vehicle from the inside are pushed repeatedly in quick succession, the power locking system is switched off for a brief period to help keep it from being overloaded. The vehicle is then unlocked for about 30 seconds. Unless a door or the rear hatch is opened in this span of time, the vehicle is automatically locked afterwards.
Mechanical key

Fig. 23 Mechanical key.

Convenience closing
The convenience closing feature lets you close the windows and the power sunroof as follows:
x On vehicles with Keyless Access, using the door handle sensors ⇒  Power locking system.
x From inside the vehicle, pull up and hold the switch for the driver window until all windows and the
sunroof are closed ⇒  Power locking system.
Convenience closing first closes the windows and then the power sunroof. All turn signals blink once to confirm that the windows and power sunroof are closed.
WARNING
Improper use of power windows can result in serious personal injury.
x Never let anyone get in the way of a power window when closing it.
x When locking the vehicle from the outside, make sure that no one, especially children, remains in the vehicle. The windows will not open in case of an emergency.
x Always take the key with you when you leave the vehicle. You can still use the power windows for several minutes after the ignition is switched off as long as the driver or front passenger door has not been opened.
x Always use the safety switch when children are in the back seat to disable the rear power windows and keep them from being opened and closed.
If the power windows malfunction, the one-touch feature, as well as pinch protection, will not work properly. See an authorized Volkswagen dealer or authorized Volkswagen Service Facility right away.
Power window pinch protection

The power sunroof only works when the ignition is on. You can still open or close the power sunroof for several minutes after you switch off the ignition, as long as the driver or front passenger door has not been opened.
All procedures are interrupted as soon as the rotary switch is operated.
The sunshade opens automatically when the power sunroof opens if the shade was previously completely closed or in front of the glass roof. The sunshade remains in the previous position and does not close automatically with the sunroof. The sunshade cannot be closed completely until the power sunroof is closed.
If your power sunroof will not close properly, do not try to close it yourself, doing so can cause serious and expensive damage that will not be covered by any Volkswagen Limited Warranty. Special knowledge and tools are required to close the power sunroof if it will not close on its own. To help prevent damage to the sunroof, have an authorized Volkswagen dealer or an authorized Volkswagen Service Facility help you close and repair the power sunroof.
The comfort position (2) provides sufficient ventilation without loud wind noise.
Opening or closing the power sunshade

Fig. 38 In the headliner: Buttons for sunshade.

x Sunshade: Within 5 seconds after the pinch protection was triggered, press the ⇒ fig. 38 (2) switch until the sunshade is fully closed.
x The power sunroof or sunshade will now close without pinch protection!
x If the power sunroof still will not close, please see an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
If you let go of the switch while the roof is closing, the power sunroof opens automatically.
WARNING
Without pinch protection, the power sunroof and sunshade will close with enough force to cause serious personal injury.
x Always be careful when closing the power sunroof.
x Always make sure that no one is in the way when overriding the pinch protection to close the power sunroof or the sunshade!
x Pinch protection cannot prevent fingers or other parts of the body from being pressed against the edge of the roof; injuries may result.
Pinch protection is also active during convenience closing of the windows and the power sunroof
⇒  Power windows – features.
If the power sunroof malfunctions, pinch protection may not function properly. See an authorized Volkswagen dealer or an authorized Volkswagen Service Facility for assistance.
Initializing the power sunroof

WARNING
Careless or unsupervised use of the sunroof can cause serious injuries.
x Always make sure that no one is in the way of the power sunroof when it is closing.
x Always take all vehicle keys with you when leaving the vehicle.
x Never leave children or persons requiring assistance unattended in the vehicle, especially if they have access to the remote control vehicle key. Unsupervised use of the remote control vehicle key can lock the vehicle, start the engine, switch on the ignition and operate the sunroof.
x The sunroof can still be opened or closed for a short period after the ignition has been switched off, as long as the driver or passenger door is not opened.
WARNING
Closing the sunroof without pinch protection can cause severe injuries.
x Always be careful when closing the sunroof.
x Always make sure that no one is in the way when overriding pinch protection to close the sunroof.
x Pinch protection does not prevent fingers or other body parts from being pressed against the roof frame, thereby causing injury.
If the sunroof malfunctions or pinch protection does not operate properly. See an authorized Volkswagen dealer or an authorized Volkswagen Service Facility for assistance.
If the power sunroof malfunctions, pinch protection may not function properly. See an authorized Volkswagen dealer or an authorized Volkswagen Service Facility for assistance.

WARNING
Always adjust seat, safety belts and head restraints properly before driving and make sure that all passengers are properly restrained.
x Push the passenger seat as far back as possible. Always be sure that there are at least 10 inches (25 cm) between the front passenger's breastbone and the instrument panel.
x Always adjust the driver's seat and the steering wheel so that there are at least 10 inches (25 cm) between your breastbone and the steering wheel.
x Adjust the driver's seat so that you can easily push the pedals all the way to the floor while keeping your knee(s) slightly bent. The distance to the instrument panel in the knee area must be at least 4 inches (10 cm).
x If these requirements cannot be met for physical reasons, contact an authorized Volkswagen dealer or an authorized Volkswagen Service Facility to see whether adaptive equipment is available.
x Always hold the steering wheel on the outside of the steering wheel rim with your hands at the 9 o'clock and 3 o'clock positions to help reduce the risk of personal injury if the driver's airbag inflates.
x Never hold the steering wheel at the 12 o'clock position or with your hands at other places inside the steering wheel rim or on the steering wheel hub. Holding the steering wheel the wrong way can cause serious injuries to the hands, arms, and head if the driver airbag inflates.
x Pointing the steering wheel toward your face decreases the ability of the driver's airbag to help protect you in a collision.
x Never drive with backrests reclined or tilted back farther than necessary to drive comfortably. The farther back the backrests are tilted, the greater the risk of injury caused by incorrect positioning of the safety belts and improper seating position.
x Never drive with the front seat passenger backrest tilted forward. If the front airbag deploys, the front backrest can be forced backward and injure passengers on the rear seat.
x Sit as far back as possible from the steering wheel and the instrument panel.
x Always sit upright with your back against the backrest with the front seats properly adjusted. Never lean against or place any part of your body too close to the area where the airbags are located.
x Rear seat passengers who are not properly seated and restrained are more likely to be seriously injured in a crash.
WARNING
Improper adjustment of the seats can cause accidents and severe injuries.
x Never adjust the seats while the vehicle is moving. Your seat may move unexpectedly and you could lose control of the vehicle. In addition, you will not be in the correct seating position while adjusting the seats.
x Adjust the front seat height, angle and longitudinal direction only if the seat adjustment area is clear.
x The adjustment of the front seats must not be restricted by things in the footwell in front or behind the seats.

x Liquids, sharp objects and things that do not let the heat in the seat escape into the air, including, for example, a child restraint, a blanket or seat covers on the seat can damage seat heating.
x If you smell an odor, immediately shut off seat heating and have it checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
x Never install leather upholstery on a vehicle with seat heating that originally had cloth upholstery. The seat heating elements for seats with cloth seats will overheat if the cloth upholstery is replaced with leather upholstery.
Switch off seat heating when it is not needed to help reduce unnecessary fuel consumption.
Memory seat

Fig. 56 On the outer side of the driver seat: Memory buttons.