ACC VOLKSWAGEN TIGUAN 2018 Owners Manual

Fig. 166 In the centre of the dash panel: stowage compartment.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
To open: press and release the button ⇒ Fig. 166. The stowage compartments are mirrored for
right-hand drive vehicles.
To close: push the cover down until it engages.
Stowage compartment in the front centre armrest
Fig. 167 In the front centre armrest: stowage compartment
First read and observe the introductoryinformation and safety warnings⇒
Introduction
To open: lift the centre armrest ⇒ Fig. 167.
To close: guide the centre armrest down.
Stowage compartment in the roof console (glasses compartmentyf
Fig. 168 In the roof console: glasses compartment.
Fig. 169 In the roof console: stowage areas (depending on the vehicleyf.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
To open: press and release the button ⇒ Fig. 168, ⇒ Fig. 169.
The centre armrest can obstruct the driver's arm movements. This can cause accidents
and severe injuries.
•Always keep the stowage compartments in the centre armrest closed while the vehicle
is in motion.
WARNING
Never transport an adult or child on the centre armrest.
WARNING

Fig. 172 Drawer under the front seat.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
To open: press the button in the drawer grip and open the drawer.
To close: push the drawer under the front seat until it clicks into place.
Coat and bag hooks
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Coat hooks are located in the centre door pillar and on the rear roof grab handles.
Bag hooks are located in the luggage compartment ⇒ Luggage compartment equipment.
Drink holder
Introduction
This chapter contains information on the followingsubjects:
⇒ Drink holders in the front centre console
⇒ Drink holder in the rear centre armrest
Bottle holder
There are bottle holders in the stowage compartments of the driver and front passenger doors.
There are also drink holders in the folding tables on the front seats ⇒ Folding table.
If the drawer is left open it can hinder the correct operation of the pedals. This can result
in accidents and severe injuries.
•Always keep the drawer closed while the vehicle is in motion. Otherwise the drawer or
other items could fall into the driver footwell and obstruct the pedals.
WARNING
The drawer is designed for a maximum load of 1.5kg.
NOTICE
Hanging up items of clothing can restrict the driver's field of vision and cause accidents
and serious injuries.
•Always hang items of clothing in such a way that they do not restrict the driver's field
of vision.
•The built-in coat hooks should only be used for lightweight clothing. Never leave any
heavy, hard or sharp objects in the pockets.
WARNING
Each coat hook may be loaded with a maximum of 2.5 kg.
NOTICE

The inserts for the drink holders can be removed for cleaning purposes.
Drink holders in the front centre console
Fig. 173 In the front centre console: drink holders.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Opening and closing the drink holder
To open: push the cover backwards.
To close: push the cover forwards.
Adjusting the size of the drink holder
To adjust the drink holder to match the receptacle size, press button ①. The retaining clips ②
open automatically.
If the drink holder is no longer being used, push the corresponding retaining clip ② in the opposite
direction to the arrow until it engages.
Drink holder in the rear centre armrest
Fig. 174 In the rear centre armrest: drink holder.
Incorrect use of the drink holders can cause injury.
•Do not place any hot drinks in a drink holder. Hot drinks in a drink holder could be
spilled and cause scalding in any sudden braking manoeuvre or accident.
•Ensure that drink bottles or any other objects do not enter the driver footwell and
obstruct the pedals while the vehicle is in motion.
•Never place heavy cups, food or any other heavy items in the drink holders. These
heavy objects could be flung through the vehicle interior during an accident and cause
serious injuries.
WARNING
Closed drink bottles can explode in the vehicle in extreme heat or crack in extremely cold
temperatures.
•Never leave closed drink bottles in an extremely hot or extremely cold vehicle for
extended periods.
WARNING
Do not leave any open drinks in the drink holder while the vehicle is in motion. Drinks that
are spilled, for example during braking, can damage the vehicle and the vehicle electrical
system.
NOTICE

First read and observe the introductoryinformation and safety warnings⇒
Introduction
To use: fold the centre armrest down.
Fold the centre armrest back up again when the drink holder is no longer in use.
Ashtray and cigarette lighter
Introduction
This chapter contains information on the followingsubjects:
⇒ Removable ashtray in the drink holder
⇒ Cigarette lighter
Removable ashtray in the drink holder
Fig. 175 Removable ashtray.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
To use, place the mobile ashtray in one of the drink holders in the front centre console or in the rear
centre armrest ⇒ Drink holder.
Opening and closing the removeable ashtray
To open: lift up the cover to the ashtray ⇒ Fig. 175.
To close: push the ashtray cover down.
Emptying the removable ashtray
•Lift the removable ashtray out of the drink holder.
•Open the removable ashtray and empty the cooled ashes into a suitable waste container.
•Once it has been emptied, place the removable ashtray back into the drink holder from above.
Cigarette lighter
Fig. 176 In the lower part of the centre console: cigarette lighter.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•With the ignition switched on, press in the knob on the cigarette lighter.
•Wait for the lighter to pop out.
•Pull out the cigarette lighter and light the tobacco product on the glowing spiral ⇒.
•Insert the cigarette lighter back into the socket.
Improper use of the ashtray and cigarette lighter could cause fires, burns and other
serious injuries.
•Never put paper or any other combustible materials in the ashtray.
WARNING

The cigarette lighter socket can also be used as a 12-volt socket ⇒ Electrical sockets.
Electrical sockets
Introduction
This chapter contains information on the followingsubjects:
⇒ Sockets in the vehicle
Electrical equipment can be connected to the sockets in the vehicle.
The electrical devices must be in good condition. Do not use faulty devices.
The 12-volt socket will work only when the ignition is switched on.
Using electrical consumers with the engine switched off and the ignition switched on will
drain the 12-volt battery.
Unshielded devices can cause interference in the Infotainment system and vehicle
electronics.
Sockets in the vehicle
Fig. 177 In the front stowage compartment, in the rear centre console or in the luggage
compartment on the left-hand side: folding 12-volt socket ① or 12-volt socket with removable cover
②.
Improper use of the cigarette lighter can cause fires, burns and other serious injuries.
•Always use the cigarette lighter properly, and only use it to light tobacco products.
•Never leave children in the vehicle unattended. The cigarette lighter can be used when
the ignition is switched on.
WARNING
Improper use of the sockets and electrical accessories can cause fires and severe injuries.
•Never leave children in the vehicle unattended. Sockets and the devices connected to
them can be used when the ignition is switched on.
•If the electrical device gets too hot, switch off the device immediately and disconnect it
from the socket.
WARNING
•In order to prevent damage to the electrical system, never connect equipment that
supplies electric power, such as solar panels or battery chargers for charging the 12-
volt battery, to the 12-volt socket.
•Only use electrical devices that have been approved in accordance with current
guidelines concerning electromagnetic compatibility.
•In order to avoid damage due to voltage fluctuation, always switch off any electrical
devices before switching the ignition or the engine on or off. When the start/stop
system automatically switches off and restarts the engine, it is not necessary to switch
off any connected electrical consumers.
•Never connect electrical devices requiring more than the rated power to a 12-volt
socket. The vehicle's electrical system can be damaged if the maximum power output is
exceeded.
•Observe the operating instructions for any electrical device that you plug into the
socket.
NOTICE

Functional problems may occur with some devices when they are connected to the 230-,
115- or 100-volt socket due to the lower power output (wattageyf.
Mobile online services
Volkswagen Car-Net⇒
Introduction
This chapter contains information on the followingsubjects:
⇒ Legal requirements
⇒ Deactivating Car-Net services
⇒ Interferences
⇒ Volkswagen Car-Net services
⇒ Apps
Volkswagen Car-Net allows you to communicate with your vehicle online or via an app in a very
simple way in order to exchange data, request information or control functions.
In order to use Volkswagen Car-Net, the vehicle needs to have been ordered with Car-Net and
factory-fitted with the system. Depending on the service portfolio, Volkswagen Car-Net can be
operated via the factory-fitted Infotainment system, via a Car-Net portal on the internet or using a
mobile device.
Information about the Volkswagen Car-Net services, applications, availability, compatible mobile
devices and service portfolio, as well as service descriptions, are available on the Volkswagen
website:
•In Europe and Japan: www.Volkswagen.com/car-net
•In China: www.vwcarnet.com.cn
Before using the Volkswagen Car-Net services for the first time, please read and observe the
information in the relevant service description. This will quickly help you to become familiar
with the services and make you aware of potential risks to yourself and others, and how to
avoid them.
High voltage in the electrical system!
•Never spill any liquids over the socket.
•Do not plug any adapters or extension cables into the 230-, 115- or 100-volt socket.
Otherwise the built-in child lock will disengage and power will be supplied to the
socket.
•Do not insert any items which will conduct electricity, such as knitting needles, into the
contacts of the 230-, 115- or 100-volt socket.
DANGER
•230-, 115- or 100-volt socket:
- Do not plug any heavy devices or connections, such as mains adapters, directly
into the socket.
- Do not connect any lights which use neon tubes.
- Only connect devices to the socket with a voltage that matches the voltage of the
socket.
- In the case of electrical devices with a high starting current, the built-in excess
current switch will prevent the device from being switched on. If this happens,
disconnect the electrical device from the power supply and reconnect after waiting
approximately ten seconds.
NOTICE
Accidents and injuries can occur if the driver is distracted.
•Always drive carefully and responsibly.
WARNING
Failure to observe the information in the service description can lead to your vehicle
breaking down in traffic, and can cause accidents and serious injuries.
•Always use the most up-to-date edition of the relevant service descriptions which is
available on the Volkswagen website.
WARNING

Legal requirements
Fig. 179 Symbol for vehicles that send tracking information
First read and observe the introductoryinformation and safety warnings⇒
Introduction
By concluding a Volkswagen Car-Net contract for your Car-Net-enabled vehicle, you as the
contracting party undertake within the meaning of data protection law to inform each driver that the
vehicle can transmit and receive data online. This also applies if you sell or lend your vehicle.
Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.
GPS tracking: check with all occupants
Some Volkswagen Car-Net services require vehicle data to determine whether the vehicle is
complying with set speed limits, where the vehicle is parked, or whether the vehicle is located within
a selected area. This information can be displayed in the Car-Net portal and in the Volkswagen
Car-Net app.
Therefore, before driving, ask all vehicle occupants if they agree to use of the activated services. If
an occupant does not agree, deactivate the service (if possibleyfRUH[FOXGHWKHRFFXSDQWIURPXVH
of the vehicle. If you do not observe this, you may violate certain rights of the occupant.
GPS tracking: symbol
If a factory-fitted control unit is used to detect the vehicle's current location and speed, this symbol
⇒ Fig. 179 will be located in the vehicle (e.g. on the roof consoleyf+RZHYHULIWKLVV\PERO
⇒ Fig. 179 is not present in the vehicle, this does not mean that the control unit is not tracking the
current position or speed of the vehicle.
Personal data
Volkswagen collects, processes and uses the user's personal data in accordance with statutory
requirements. You can access the current data protection policy on the Volkswagen homepage.
The following conditions can make it impossible to make a telephone call, run a
Volkswagen Car-Net service or transfer data:
•If your current location is in an area with no or insufficient mobile communications and
GPS reception. This can also include tunnels, streets with tall buildings, garages,
multi-storey car parks, underpasses, mountains and valleys.
•If you are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is overloaded, out of order or
unavailable.
•If the components in the vehicle required for the services and data transmission are
damaged, not working or do not have sufficient electrical power.
•The battery for the mobile device is empty, does not have a sufficient charge level or
has no more call credit.
WARNING
Using computers and mobile devices in public or non-secured LAN and WLAN networks
can lead to a loss of control over your Volkswagen Car-Net services.
•In addition to the usual precautionary measures to be taken when using the Internet,
you should protect your computer and mobile device with suitable anti-virus software
and regularly update its signatures.
•Protect your login data for the Car-Net portal, your computer and mobile device against
misuse.
WARNING
Applications and Volkswagen Car-Net services which are unsuitable or faulty or that are
used incorrectly can cause damage to the vehicle, accidents or serious injury.
•Never make changes to applications or Volkswagen Car-Net services.
WARNING
Volkswagen is not responsible for damage to the vehicle caused by poor quality or faulty
applications, insufficient programming of applications, insufficient network strength, loss
of data during transmission or by misuse of your computers, tablets or mobile devices.
NOTICE

Deactivating Car-Net services
Fig. 180 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently
deactivated.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If you sell the vehicle or lend it for a longer period, inform the user about the deactivated services or
deactivated control unit.
If your vehicle is already equipped with the legally required emergency call function eCall, this
function will not be affected by the deactivation.
Temporary deactivation
If your vehicle is in a workshop, you may find that the service technicians have deactivated
individual or all services for the duration of the workshop visit. The services will be available again
once the work is complete. Please contact your workshop if necessary. Individual Volkswagen Car-
Net services can be deactivated manually via the Infotainment system. The services can then be
run again when the deactivation is cancelled in the Infotainment system. Deactivated services are
marked in the Car-Net portal on the start page with a corresponding indication.
Permanent deactivation
In order to permanently deactivate Car-Net functions in vehicles with the Security & Service or
e-Remote packages, the online connectivity unit must be deactivated by a qualified workshop at
your request.
Once the on-board connectivity unit has been deactivated, the workshop will attach a sticker
⇒ Fig. 180 to your vehicle (e.g. on the roof consoleyf7KHVWLFNHUVKRZVWKDWQHLWKHUWKH
Volkswagen emergency call service nor the automatic accident notification will work. All other
e-Remote and Security & Service services will also be deactivated.
Interferences
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Even when the above-mentioned requirements for using the services are met, the functionality of
the Car-Net services can be impaired or interrupted due to factors that lie outside the control of
Volkswagen AG. Such factors include in particular:
•Maintenance, repairs, software updates and technical changes to your service provider’s
telecommunication systems, satellites, servers and databases.
•The telecommunications provider has changed the mobile telecommunication standard for
transferring mobile data, e.g. from UMTS to EDGE or GPRS
•An existing mobile telecommunications standard has been shut down by the
telecommunications provider.
•Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, weather,
landscape, interfering devices or intensive use of the mobile network in the relevant cells.
•The availability, completeness or correctness of information provided by third parties, e.g.
maps.
•Countries where Volkswagen Car-Net services are not available.
Volkswagen Car-Net services
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Data transmission
The data for using the Volkswagen Car-Net Guide & Inform services are transferred via your mobile
device with data option or a SIM card with data option. For some services, your mobile device or
your SIM card needs to support a specific data connection type, e.g. rSAP.
Data transmission for running the Volkswagen Car-Net e-Remote and Security & Service services
is performed using a factory-fitted control unit with an integrated SIM card with data option.
Availability
Volkswagen Car-Net services can be subject to a limited period or changed, set, deactivated,
reactivated and expanded without prior notice.
Some Volkswagen Car-Net services contain external information that originates from third parties
(e.g. mapsyf9RONVZDJHQ$*LVQRWUHVSRQVLEOHIRUH[WHUQDOLQIRUPDWLRQEHLQJFRUUHFWXSWRGDWH
and complete, or for any infringement of third-party rights.
1yf

Volkswagen Car-Net services can be subject to regional restrictions. Availability also depends on
the mobile network coverage in each country.
Exchanging your system
If the factory-fitted Infotainment system or control unit is damaged or must be exchanged in a
vehicle with Volkswagen Car-Net services installed, go to a qualified workshop. This may require
registering or activating again.
Registration for user account on Car-Net portal
If you wish to use the Volkswagen Car-Net e-Remote, Guide & Inform or Security & Service
services in a Car-Net-compatible vehicle, you must create a user account at
www.volkswagen.com/car-net and activate Volkswagen Car-Net.
Service description
The portfolios for the e-Remote, Guide & Inform and Security & Service services are all explained in
a separate service description. This service descriptions and additional important information about
all services and Car-Net-capable vehicles are available online at www.volkswagen.com/car-net and
on the Car-Net portal once a user account has been set up.
All service descriptions are updated at irregular intervals and are available on the Car-Net portal.
Always use the latest edition of the relevant service description.
Volkswagen Car-Net services is a system based on a mobile network. If a fault arises
despite the fact that all requirements have been fulfilled, please try using the services again at a
later time.
The use of Volkswagen Car-Net and the necessary mobile network connection may be
subject to a fee. Due to the potentially high volume of data in use, Volkswagen recommends using
a mobile phone tariff which includes a data flat rate. For more information contact your mobile
telephone provider.
Data transfer via the factory-fitted SIM card reader (if possibleyf.
Apps
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•The Volkswagen Car-Net app that executes Volkswagen Car-Net services in the vehicle and
that can provide information.
•Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile
devices to be shown on the Infotainment system screen.
There may be problems with compatibility with third party apps.
Applications, their use and the necessary mobile network connection may be subject to charges.
A wide range of applications may be available and they can be vehicle-specific and country-specific
⇒. Content, range and provider of applications can vary. Some applications also depend on
availability of services offered by third parties.
We are unable to guarantee that the available apps can be run on all mobile devices and all
operating systems.
Applications offered by Volkswagen can be changed, set, deactivated, reactivated and expanded
without prior notice.
Transporting
Stowing luggage and loads
Cargo and luggage can be transported in the vehicle, on a trailer ⇒ Technical requirements and on
the roof ⇒ Roof carrier. Always observe the legal regulations.
Stowing luggage safely in the vehicle
•Always distribute any loads in the vehicle as evenly as possible.
•Always stow luggage and heavy objects in the luggage compartment ⇒.
•Place heavy objects as far forward in the luggage compartment as possible.
•Observe gross axle weight ratings and the gross vehicle weight rating ⇒ Information on 
technical data.
•Secure luggage in the luggage compartment to the fastening rings using suitable fixing and
securing straps ⇒ Luggage compartment equipment.
•Also stow small objects safely.
1yf

•If necessary, fold back the rear seat backrest and allow it to engage securely.
•If necessary, adjust the headlight range ⇒ Headlights.
•Adjust the tyre pressure according to the vehicle load. Observe the tyre pressure sticker ⇒ Tyre 
pressure.
•In vehicles with a tyre monitoring system, set the new vehicle load level as necessary ⇒ Tyre 
monitoring systems.
Do not cover the ventilation openings in the area around the rear window as this prevents
stale air escaping from the vehicle.
Luggage compartment cover
Fig. 181 In the luggage compartment: removing and installing the luggage compartment cover.
Objects that are not secured, or are secured incorrectly, can cause serious injuries in the
event of a sudden driving or braking manoeuvre or accident. This applies particularly if
objects are struck by the airbag when activated and then flung through the vehicle
interior. To reduce the risk of accidents, please observe the following guidelines:
•Always stow all objects in the vehicle securely.
•Small and light objects should also be secured.
•Objects should be stowed in the vehicle interior in such a way that they can never
enter the airbag deployment zones while the vehicle is in motion.
•Always keep stowage compartments closed while the vehicle is in motion.
•Stowed objects must never cause passengers to assume an incorrect sitting position.
•If an item is being stowed on a seat, this seat must not be used by any passengers.
•Do not stow any hard, heavy or sharp objects loose in any of the vehicle's open
stowage areas, on the surface behind the rear seat backrest or on the dash panel.
•Remove any hard, heavy or sharp objects from items of clothing and bags inside the
vehicle and stow them securely.
WARNING
Transporting heavy objects changes the vehicle's handling and increases the braking
distance. Heavy loads that are not properly stowed or secured in the vehicle can lead to a
loss of vehicle control and can cause serious injury.
•Never exceed the vehicle's maximum payload. Both the payload and the distribution of
the load in the vehicle will have an effect on the driving response and braking distance
of the vehicle.
•Transporting heavy objects changes the vehicle's handling and the centre of gravity.
•The payload should be distributed as evenly as possible in the vehicle.
•Always secure heavy objects in the luggage compartment as far in front of the rear axle
as possible.
•Loose objects in the luggage compartment can suddenly slide and change the way the
vehicle handles.
•Always adapt your speed and driving style to suit visibility, weather, road and traffic
conditions.
•Accelerate carefully and gently.
•Avoid sudden braking and driving manoeuvres.
•Brake earlier than in normal driving.
WARNING
Objects rubbing against the rear windows may damage or destroy the heating wires or,
depending on the vehicle equipment, also the aerial.
NOTICE