ACC VOLKSWAGEN TIGUAN 2018 Workshop Manual

•Lit up green: voice services are available. System is OK.
•Flashing green: active connection to a voice service.
Information call
•The information call enables you to call the Volkswagen AG hotline.
•The information call function is available only in some sales regions.
•The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Breakdown call
•The breakdown call allows you to seek professional assistance should your vehicle break down.
•Some vehicle data, e.g. the current location, is transmitted parallel to the voice call.
•The telephone call centre communicates in the language registered for the vehicle in Car-Net.
Emergency Call Service
•If an emergency call is placed manually or automatically after an accident where an airbag was
triggered, data relevant for the emergency call, e.g. the current vehicle location, will be
transmitted automatically ⇒ Customer information.
•The telephone call centre communicates in the language set up in the vehicle's Infotainment
system. English is used if this language is not available at the location of the emergency.
Back-up 112 emergency call service
In some cases, the Emergency call service may be restricted or unavailable so the general
emergency call number 112 is used to conduct an emergency call. In this case, only a voice-based
connection is established. No data will be transmitted, e.g. regarding the vehicle or its location.
The following circumstances may restrict access to the Emergency call service and lead to the call
being forwarded to the 112 emergency number:
•Your current emergency call location is in an area with no or insufficient mobile communications
and GPS reception. This can also include tunnels, streets with tall buildings, garages,
underpasses, mountains and valleys.
•You are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is not available.
•The Emergency call service is prohibited by law in some countries.
•There is no valid licence for using the Emergency call service.
•The components in the vehicle required for the Emergency call service are damaged or do not
have a sufficient power supply.
Please also observe the other information on Volkswagen Car-Net ⇒ Mobile online services.
Opening and closing
Vehicle key set
Introduction
This chapter contains information on the followingsubjects:
⇒ Vehicle key
⇒ Changing the button cell
⇒ Troubleshooting

Vehicle key
Fig. 61 Vehicle key.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key to ⇒ Fig. 61:
Central locking button: unlock the vehicle.
Unlock only the boot lid.
Central locking button: lock the vehicle.
Fold the key bit in and out.
Indicator lamp.
Indicator lamp
The indicator lamp in the vehicle key flashes when you press a button.
Press the buttons on the key only if the corresponding function is actually needed. Pressing
a button when the function is not required could lead to the vehicle being unlocked unintentionally
or the alarm going off. This also applies even when you are not within the effective range.
Changing the button cell
Swallowing batteries with a diameter of 20 mm, or other button cells, can result in severe
or even fatal injuries within a very short period of time.
•Always keep the vehicle key, key ring with batteries, spare batteries, round cells and
other batteries that are larger than 20 mm out of the reach of children.
•Call for medical help immediately you suspect that someone has swallowed a battery.
DANGER
Careless or unsupervised use of the vehicle key can lead to accidents or injuries.
•Always take all vehicle keys with you every time you leave the vehicle. Children or
unauthorised persons could lock the doors and the boot lid, start the engine or switch
on the ignition and operate electrical equipment such as the electric windows.
•Never leave children or people requiring assistance alone in the vehicle. They could
become trapped in the vehicle in an emergency and may not be able to get themselves
to safety. For example, locked vehicles may be subjected to very high or very low
temperatures depending on the season. This can cause serious injuries and illness or
fatalities, especially among small children.
•Never switch off the ignition while the vehicle is in motion. The steering column lock or
steering lock mechanism may be activated and you will no longer be able to steer the
vehicle.
WARNING
Every electric vehicle key contains electronic components. Protect the key from damage,
moisture and excessive vibration.
NOTICE

Fig. 62 Vehicle key: replacing the button cell.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key to ⇒ Fig. 62:
Remove the cover.
Remove the button cell.
Volkswagen recommends having the button cell changed at a Volkswagen dealership or by a
qualified workshop ⇒.
•Fold out the key bit.
•Lever off the cover ⇒ Fig. 62①⇒.
•Lever the button cell out of the battery compartment ⇒ Fig. 62②.
•Press the new button cell into the battery compartment ⇒ Fig. 62②⇒.
•Press the cover onto the housing ⇒ Fig. 62①.
Dispose of discharged batteries in accordance with regulations governing the protection of
the environment.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Synchronising the vehicle key
If the vehicle cannot be locked or unlocked with the vehicle key, synchronise the vehicle key or
replace the button cell (batteryyf ⇒ Changing the button cell.
•Fold out the key bit.
•Remove the cap on the driver door handle ⇒ Unlocking or locking the driver door manually.
•Stand next to the vehicle.
•Press the button on the vehicle key.
•Unlock the vehicle using the key bit.
•Fit the cap ⇒ Doors.
The synchronisation process is complete.
Indicator lamp does not flash
If the indicator lamp in the vehicle key does not flash, the button cell (batteryyfLQWKHYHKLFOHNH\
needs to be changed ⇒ Changing the button cell.
Replacement key
You will need to quote the vehicle identification number when ordering a vehicle key.
Several vehicle keys can be authorised for one vehicle.
You can obtain new vehicle keys at a Volkswagen dealership or qualified workshop.
The function of the vehicle key can be affected temporarily if there is more than one
transmitter in the direct vicinity working on the same frequency (e.g. a two-way radio or mobile
telephoneyf.
Obstacles between the vehicle key and the vehicle, bad weather conditions and a weak
button cell reduce the operating range.
If the buttons on the vehicle key ⇒ Fig. 61 or one of the central locking buttons ⇒ Central 
locking system are pressed repeatedly within a short period of time, the central locking system will
switch off briefly to prevent overloading. The vehicle will then be unlocked. Lock the vehicle if
necessary.
•The vehicle key can be damaged if the battery is not changed properly.
•Unsuitable batteries can damage the vehicle key. Replace discharged batteries only
with new batteries of the same voltage rating, size and specification.
•Ensure that the battery is fitted the right way round.
NOTICE

Central and manual locking
Introduction
This chapter contains information on the followingsubjects:
⇒ Indicator lamp
⇒ Central locking system
⇒ Locking and unlocking the vehicle from the outside
⇒ Locking and unlocking the vehicle from the inside
⇒ Locking and unlocking the vehicle with 
⇒ SAFELOCK
⇒ Anti-theft alarm
⇒ Interior monitoring system and anti-tow alarm
⇒ Locking the vehicle after the airbag has been triggered
⇒ Troubleshooting
The central locking system locks all doors and the boot lid of the vehicle. The vehicle cannot be
locked if the driver door is open.
The vehicle can only be locked if the ignition has been switched off or the driver has switched off
the engine before leaving the vehicle.
Automatic locking (anti-theft protectionyf
The vehicle will lock itself again automatically after around 45 seconds if one of the following
conditions applies:
•The vehicle was unlocked but not opened.
•The ignition was not switched on.
•The boot lid was not opened.
•The vehicle has been unlocked using the lock cylinder.
•The vehicle was locked with the central locking button in the vehicle interior.
Indicator lamp
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The central locking indicator lamp is located in the driver door ⇒ Driver door.
Vehicle locked: red LED flashes at short intervals for approximately two seconds, and then more
slowly. The indicator lamp does not flash if the vehicle was locked with the central locking button in
the driver door ⇒ Locking and unlocking the vehicle from the inside.
Central locking system
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The central locking system enables you to lock or unlock all the doors, the boot lid and the tank flap
from one point.
Settings for the central locking system can be adjusted in the Infotainment system ⇒ Operation and 
display in the Infotainment system.
Automatic locking (Auto Lockyf
The vehicle may lock itself automatically at speeds of approximately 15 km/h (9 mphyfDQGDERYH
⇒ Operation and display in the Infotainment system. The indicator lamp in the central locking
button will light up yellow when the vehicle is locked.
Improper use of the central locking system could lead to serious injury.
•The central locking system locks all doors. Locking the vehicle from the inside can
prevent accidental opening of the doors and unauthorised persons from entering the
vehicle. However, locked doors can delay assistance to passengers inside the vehicle
in the event of an accident or emergency.
•Never leave children or people requiring assistance alone in the vehicle. All doors can
be locked from the inside using the central locking button. This may mean that people
lock themselves in the vehicle. People locked in the vehicle may be subjected to very
high or very low temperatures.
•Temperatures inside a locked vehicle may reach extremes of heat or cold, according to
season. This can cause serious injuries and illness or fatalities, especially to small
children.
•Never leave anyone inside a locked vehicle. People in the vehicle could become
trapped in an emergency and may not be able to get themselves to safety.
•Doors and the boot lid should therefore be opened or closed only when you are sure
that nobody is in their path.
WARNING

Automatic unlocking (Auto Unlockyf
All doors and the boot lid are automatically unlocked if one of the following conditions applies:
•The vehicle is at a standstill and the vehicle key has been removed.
•m/k/a995MKIn vehicles with a DSG dual clutch gearbox: the selector lever is in
position P and the ignition has been switched off.
•OR: the vehicle is stationary and the button has been pressed.
•OR: the door release lever has been operated.
•OR: In an accident where the airbags have been triggered ⇒ Locking the vehicle after the 
airbag has been triggered.
Automatic unlocking provides access to the vehicle if assistance is required.
Even if single door unlocking has already taken place, the entire vehicle will be unlocked
when the sensors are touched twice. The entire vehicle must be locked.
Locking and unlocking the vehicle from the outside
Fig. 63 Vehicle key: central locking system.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•Unlock: press the button. Press and hold for convenience opening.
•Lock: press the button. Press and hold for convenience closing.
•Vehicles with the keyless access locking and starting system: touch the sensors ⇒ Locking and 
unlocking the vehicle with keyless access. Individual doors or the entire vehicle are unlocked.
•Press the button ⇒ Boot lid. The boot lid is released.
Vehicles with SAFELOCK: press the button once to lock the vehicle using SAFELOCK
⇒ SAFELOCK. Press the button twice to lock the vehicle without SAFELOCK.
Please note: depending on the settings made for the central locking in the Infotainment system
⇒ Operation and display in the Infotainment system, it may be the case that all of the doors and the
boot lid are unlocked only once the button has been pressed twice.
•Locking: all turn signals will flash once as confirmation.
•Unlocking: all turn signals will flash twice as confirmation.
Convenience opening and closing
•See Windows – Functions ⇒ Windows.
Depending on the mirror function selected in the Infotainment system, the exterior mirrors
fold out when the vehicle is unlocked using the button and surround lighting is switched on.
Locking and unlocking the vehicle from the inside
Fig. 64 In the driver door: central locking button.

Fig. 65 In the driver door: release for the boot lid.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key for ⇒ Fig. 64 and ⇒ Fig. 65:
Unlocks the vehicle.
Locks the vehicle.
Unlock the boot lid.
If the button in the driver door is pressed, only the boot lid opens. All doors remain
locked.
The central locking button will function only if all doors are closed.
If the vehicle has been locked with the vehicle key, the central locking buttons do not work.
Please note the following if the central locking button was used to lock the vehicle from inside:
•The indicator lamp in the button lights up yellow when all doors are closed and locked.
•The anti-theft alarm will not be activated.
•It is not possible to open the doors and the boot lid from the outside.
The doors can be opened from the inside by pulling the door release handle. The indicator lamp
in the button goes out. The unopened doors and boot lid remain locked and cannot be opened from
the outside.
If the driver door is open, it will not be locked.
In vehicles with SAFELOCK: the SAFELOCK mechanism is not activated ⇒ SAFELOCK.
The vehicle automatically unlocks all doors and the boot lid if one of the following conditions applies
⇒ Operation and display in the Infotainment system :
•The button was pressed.
•The vehicle is at a standstill and the vehicle key has been removed.
•A door was opened. Depending on the central locking settings in the Infotainment system
⇒ Operation and display in the Infotainment system.
Locking and unlocking the vehicle with keyless access
Fig. 66 Keyless Access locking and starting system: operating range. Sensor surfaces of the
central locking system.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The keyless locking and starting system Keyless Access enables the vehicle to be locked and
unlocked without active use of the key. For this purpose, a valid vehicle key must be within the
vehicle's range ⇒ Fig. 66. The vehicle or boot lid is unlocked or locked by touching the sensor
surfaces on the front door handles or pressing the button in the boot lid ⇒ Boot lid⇒.
General notes
•Unlocking the vehicle using the sensor on the driver or front passenger door or the button on
the boot lid.
•Lock the vehicle by means of the sensor surface on the driver or front passenger door.
•Keyless comfort start function: press the starter button to start the engine ⇒ Starting and 
stopping the engine. A valid vehicle key must be located in the vehicle interior.

•Easy Open: open the boot lid by moving a foot underneath the rear bumper ⇒ Boot lid.
•Easy Close: automatically closes the boot lid.
•Lock the vehicle via the sensor.
The vehicle unlocking procedure is confirmed by all the turn signals flashing twice and the locking
procedure by the turn signals flashing once.
If the vehicle is locked and then the doors and boot lid are closed, and the most recently used
vehicle key is located inside the vehicle, it will not immediately lock properly. All turn signals flash
four times.
Unlocking and opening the doors
•Touch the sensor surface ⇒ Fig. 66 on the inside of the driver or front passenger door
handle.
•Open the door.
Closing and locking the doors
•Switch off the ignition.
•Close the driver or front passenger door.
•Touch the sensor ⇒ Fig. 66 on the outside of the driver or front passenger door handle
once.
On vehicles with SAFELOCK: closing and locking doors
•Switch off the ignition.
•Close the driver and front passenger door.
•Locking with SAFELOCK: touch the sensor surface on the outside of the driver or front
passenger door handle once.
•Locking without SAFELOCK: touch the sensor surface on the outside of the driver or front
passenger door handle twice.
Locking and unlocking the boot lid
If the vehicle is locked and a valid vehicle key is located within the operating range ⇒ Fig. 66
of the boot lid, the boot lid automatically unlocks when you open it with the handle button.
The boot lid is locked automatically after it is closed. If the vehicle is completely unlocked, the boot
lid will not lock automatically when closed.
Temporarily deactivating Keyless Access
•Lock the vehicle with the button on the vehicle key.
•Also lock the vehicle using the door sensor within five seconds.
•The keyless locking and starting system Keyless Access is temporarily deactivated.
The vehicle can be unlocked only using the vehicle key.
Keyless Access is reactivated the next time the vehicle is unlocked.
Convenience functions
To use convenience closing for all of the electric windows and the glass roof, hold your finger on
the sensor on the outside of the driver or front passenger door handle for a few seconds until the
windows or the glass roof have closed.
The sensors' functions can be adjusted in the Vehicle settings menu in the Infotainment system
⇒ Operation and display in the Infotainment system.
It may not be possible to lock or unlock the vehicle using keyless access if the 12-volt vehicle
battery or button cell in the vehicle key is weak or discharged. The vehicle can be locked or
unlocked manually ⇒ Unlocking or locking the driver door manually.
The unlock function is deactivated for a few seconds so that you can check that the vehicle
has been locked properly.
If the message Keyless fault appears on the instrument cluster display, there may be a
malfunction in the Keyless Access system. Go to a qualified workshop.
Please note that the sensor surfaces in the door handles could be activated by a powerful
jet of water or steam if a valid vehicle key is in the operating range at the same time. If at
least one window is open and sensor surface in a door handle is continuously activated,
all windows will close. It is possible that all windows will open if the jet of water or steam is
moved away from a door handle sensor surface briefly and then moved back onto it
⇒ Central locking system.
NOTICE

Depending on the mirror function set in the Infotainment system, the exterior mirrors fold out
when the vehicle is unlocked using the sensor on the door handle of the driver of passenger door
and surround lighting is switched on.
If there is no valid vehicle key in the vehicle or if it is not detected, a corresponding display
will be shown on the instrument cluster display. This may occur if the vehicle key is obstructed by
another radio signal or is covered by another item, e.g. a mobile telephone accessory or an
aluminium suitcase ⇒ Starting and stopping the engine.
The sensors may have limited functionality if they become very dirty.
If the vehicle has a DSG dual clutch gearbox, it can be locked only if the selector lever is in
position P.
The entire vehicle will be unlocked if the sensor is touched twice, even if a single door has
already been unlocked.
SAFELOCK
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Depending on the vehicle equipment, the vehicle may have an anti-theft alarm and SAFELOCK
⇒ Anti-theft alarm.
The SAFELOCK deactivates the door release levers if the vehicle has been locked. This makes it
more difficult to break into the vehicle. The doors can no longer be opened from the inside ⇒.
•Press the button on the vehicle key once⇒ Central locking system.
•Press the button on the vehicle key twice in quick succession ⇒ Central locking system.
•Vehicles with the keyless locking and starting system Keyless Access: touch the sensor on the
outside of the door handle twice⇒ Locking and unlocking the vehicle with keyless access.
•Press the central locking button in the driver door once ⇒ Central locking system.
Depending on the vehicle equipment level, there may be an indication of the activated SAFELOCK
in the display of the instrument cluster (Check SAFELOCK! or SAFELOCKyf.
Deactivating SAFELOCK
The SAFELOCK can be deactivated in one of the following ways:
•Switch on the ignition.
•OR: deactivate interior monitoring and the anti-tow alarm.
Depending on the vehicle equipment, temporarily deactivate interior monitoring and the anti-tow
alarm using the Infotainment system ⇒ Operation and display in the Infotainment system before
locking the vehicle.
The following applies when SAFELOCK is deactivated:
•The vehicle can be unlocked and opened from the inside using the door release lever.
•The anti-theft alarm ⇒ Anti-theft alarm is active.
Depending on the equipment, the interior monitoring and anti-tow alarm will be activated or
deactivated via the Infotainment system ⇒ Operation and display in the Infotainment system.
Anti-theft alarm
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Depending on the vehicle equipment level, the vehicle may have an anti-theft alarm and
SAFELOCK ⇒ SAFELOCK.
Always take care when using the SAFELOCK as you could cause serious injuries.
•Never leave anybody in the vehicle if the vehicle has been locked using the vehicle key.
The doors can no longer be opened from the inside once the SAFELOCK is activated.
•Locked doors make it more difficult for emergency service personnel to gain access to
the vehicle and provide assistance when needed. In an emergency, people locked
inside the vehicle would not be able to leave the vehicle by unlocking the doors.
WARNING

The anti-theft alarm is activated automatically when the vehicle is locked using the vehicle key.
When does the system trigger an alarm?
The anti-theft alarm issues acoustic and visual alarm signals for up to five minutes if any of the
following unauthorised actions are performed while the vehicle is locked:
•A door that was unlocked mechanically with the vehicle key is opened.
•A door is opened.
•The bonnet is opened.
•The boot lid is opened.
•Switch on the ignition using an invalid vehicle key.
•If the 12-volt vehicle battery is disconnected.
•Movement inside the vehicle (in vehicles with interior monitoring ⇒ Interior monitoring system 
and anti-tow alarmyf.
•The vehicle is towed (in vehicles with anti-tow alarm ⇒ Interior monitoring system and anti-tow 
alarmyf.
•The vehicle is lifted (in vehicles with anti-tow alarm ⇒ Interior monitoring system and anti-tow 
alarmyf.
•The vehicle is transported on a car ferry or by rail (in vehicles with anti-tow alarm or interior
monitoring ⇒ Interior monitoring system and anti-tow alarmyf.
•A trailer that is connected to the anti-theft alarm system is removed ⇒ Trailer towing.
Switching off the alarm
•Unlock the vehicle using the unlocking button on the vehicle key.
•OR: switch on the ignition using a valid vehicle key. A short alarm lasting around one second
may sound.
•In vehicles with keyless access, the alarm can also be switched off by gripping the door handle
⇒ Locking and unlocking the vehicle with keyless access.
The alarm will be triggered again if a person gains access to the same or a different secured
zone after the alarm has been switched off.
The anti-theft alarm will not be activated if the vehicle is locked from the inside using the
central locking button .
If you unlock the driver door mechanically using the vehicle key, only the driver door is
unlocked, and not the whole vehicle. The SAFELOCK mechanism on all doors is not deactivated
and the central locking button is not activated until you switch on the ignition (however the doors will
not be unlockedyf.
The anti-theft alarm will not function correctly if the 12-volt vehicle battery is weak or
discharged.
Interior monitoring system and anti-tow alarm
Fig. 67 In the roof console: sensors for the interior monitoring system (arrowsyf.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If movements are detected in the vehicle interior when the vehicle is locked, the interior monitoring
system triggers an alarm ⇒ Fig. 67.
The anti-tow alarm will be triggered if the vehicle is lifted.
Switching on the interior monitoring system and anti-tow alarm
Close the stowage compartments in the roof console, otherwise correct functioning of the interior
monitoring system cannot be fully guaranteed.

Lock the vehicle. When the anti-theft alarm is switched on, interior monitoring and the anti-tow
alarm are also active.
Temporarily switching off the interior monitoring system and anti-tow
alarm
Depending on the vehicle equipment, the interior monitoring system and anti-tow alarm can be
switched off temporarily by means of the button or the Infotainment system ⇒ Operation 
and display in the Infotainment system.
•Switch off the ignition and open the driver door.
•Press the button. A yellow indicator lamp in the button lights up.
•Close all doors and the boot lid.
•Lock the vehicle using the vehicle key.
Press the button again before locking the vehicle to reactivate interior monitoring and the
anti-tow alarm.
•Switch on the ignition.
•Deactivate interior monitoring and the anti-tow alarm in the Infotainment system ⇒ Operation 
and display in the Infotainment system.
•Close all doors and the boot lid.
•Lock the vehicle using the vehicle key.
The interior monitoring system and anti-towing alarm are deactivated until the next time the vehicle
is locked.
We recommend deactivating interior monitoring and the anti-tow alarm in the following situations:
•If any people or animals are to remain inside the vehicle.
•If the vehicle is to be loaded onto another vehicle.
•If the vehicle is being transported.
•If the vehicle is going to be towed with one axle off the ground.
•If the vehicle is to be parked in a two-storey garage.
•If the vehicle is to be parked in a car wash.
Risk of false interior monitoring alarms
The interior monitoring system functions only when the vehicle is completely closed. Comply with
legal regulations. A false alarm can be triggered in the following situations:
•If one or more windows or the glass roof are fully or partially open.
•If lightweight items such as loose pieces of paper or items hung from the interior mirror are left
in the vehicle.
•If a mobile telephone that is left in the vehicle vibrates.
•If the vehicle is being transported.
•If the vehicle is being parked in a two-storey garage.
•If the vehicle is in a car wash.
Permanent deactivation of interior monitoring and the anti-tow alarm is not possible.
If doors or the boot lid are still open when the anti-theft alarm is activated, only the anti-theft
alarm is activated. Interior monitoring and the anti-tow alarm are not activated until all doors and the
boot lid are closed.
SAFELOCK is also deactivated when the interior monitoring system and anti-tow alarm are
switched off ⇒ SAFELOCK.
Locking the vehicle after the airbag has been triggered
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The entire vehicle is unlocked if the airbags are activated during an accident. Depending on the
extent of the damage, the vehicle can be locked as follows after an accident:
•Switch the ignition off and then back on again.
Troubleshooting
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Fault in locking system: red LED flashes at short intervals and then lights up continuously. Go to a
qualified workshop.