Ball VOLKSWAGEN TIGUAN 2019 User Guide

•The steering function or the operating clearance of the wheels cannot be ensured after an
accident.
If your own vehicle has to be towed:
•Switch on the ignition.
•Select the neutral position or move the selector lever to N⇒ DSG dual clutch gearbox.
•Do not allow the vehicle to be towed at speeds faster than 50 km/h (30 mphyf.
•Do not allow the vehicle to be towed further than 50 km.
•Vehicles with a DSG dual clutch gearbox may only be towed by the breakdown truck with the
front wheels raised.
Towing vehicles with four-wheel drive (4MOTIONyf
Vehicles with four-wheel drive (4MOTIONyfPD\EHWRZHGZLWKDWRZEDURUWRZURSH,IWKHYHKLFOH
is towed with the rear or front axle raised, the engine must be switched off otherwise the drive train
could be damaged.
Please comply with the following when towing another vehicle:
•Comply with legal regulations.
•Comply with the information on towing contained in the owner's manual for the other vehicle.
The vehicle can only be towed when the electronic parking brake is switched off and, if
applicable, when the electronic steering column lock is released. If the power supply fails or if there
are faults in the electrical system, you may need to use jump leads to start the engine to release the
electronic parking brake and the electronic steering column lock.
Fitting the rear towing eye
Fig. 219 On the right-hand side of the rear bumper: screwed-in towing eye.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The mount for the screw-in towing eye is located behind a cover ⇒ Fig. 219① on the right-hand
side of the rear bumper. In vehicles with a factory-fitted towing bracket there is no mount for the
screw-in towing eye behind the cover. To tow, swivel out or fit and use the ball head ⇒ Trailer 
towing⇒.
Comply with the notes on towing ⇒ Notes on tow-starting and towing.
Fitting the rear towing eye
•Remove the towing eye from the vehicle tool kit in the luggage compartment ⇒ Vehicle toolkit.
•Press at the bottom of the cover ⇒ Fig. 219① (arrowyfWRUHOHDVHWKHFRYHUIDVWHQHU.
•Remove the cover and leave it hanging from the vehicle.
•Insert the lower locking lug in the opening in the bumper and push on the upper area of the
cover until the upper locking lug engages in the bumper.
•If necessary clean the towing eye and place them back in the vehicle tool kit in the luggage
compartment.
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When tow-starting, unburnt fuel can enter the catalytic converter and damage it.
NOTICE
When pushing the vehicle by hand, do not press on the tail light clusters, the side spoilers
on the rear window, the rear spoiler or large panels. This could damage the vehicle and
loosen the spoiler.
NOTICE

Fitting the front towing eye
Fig. 220 In the front bumper, right-hand side: towing eye.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The towing eye is screwed into a threaded hole behind a cover on the right of the front bumper
⇒ Fig. 220.
The towing eye must always be kept in the vehicle.
Observe the notes on towing ⇒ Notes on tow-starting and towing.
Fitting the towing eye at front
•Remove the towing eye from the vehicle tool kit in the luggage compartment ⇒ Vehicle toolkit.
•Press the side of the cover ⇒ Fig. 220① (arrowyfWRUHOHDVHWKHFRYHUIDVWHQHU.
•Remove the cover and leave it hanging from the vehicle.
•Turn the towing eye ⇒ Fig. 220② as shown by the arrow into the threaded hole and tighten as
far as possible ⇒. Use a suitable object to screw the towing eye fully and securely into the
mounting.
•After you have finished towing, remove the towing eye by unscrewing it in the opposite direction
to the arrow using a suitable object.
•Insert the outer tab of the cover into the opening in the bumper and push on the upper area of
the cover until the lug clicks into place in the bumper.
•If necessary clean the towing eye and place them back in the vehicle tool kit in the luggage
compartment.
Fitting the front towing eye (R-Lineyf
Fig. 221 In the right-hand side of the front bumper: cover for the towing eye mounting.
•The towing eye must always be screwed firmly into the mounting. Otherwise, the
towing eye can be ripped out of the mounting when the vehicle is being tow-started or
towed.
•Vehicles with a factory-fitted towing bracket must use only tow bars that are specially
designed for fitting to a ball head. If you use an unsuitable tow bar, the ball head and
the vehicle could be damaged. You should use a tow rope instead.
NOTICE
The towing eye must always be screwed firmly into the mounting. Otherwise, the towing
eye can be ripped out of the mounting when the vehicle is being tow-started or towed.
NOTICE

The durability and colourfastness of decorative and protective films can be affected by
environmental influences such as direct sunlight, moisture, air pollution, stone impact etc.
Decorative films may show signs of wear or ageing after about one to three years, protective films
after about two to three years. In very warm environments, decorative films may fade slightly after
one year and protective films after two.
Mild soap solution: a maximum of two tablespoons of neutral soap diluted in one litre of water.
Vehicle interior care and cleaning
The following overview contains recommendations for cleaning and care of individual vehicle
components ⇒.
Windows: clean with a glass cleaner, then wipe dry with a clean chamois leather or with a lint-free
cloth.
Textiles, microfibre cloth, artificial leather: remove any dirt with Volkswagen Genuine interior
cleaning agent (- 000 096 301 -yf1HYHUWUHDWPDWHULDOVZLWKOHDWKHUFDUHDJHQWVVROYHQWVZD[
polish, shoe cream, stain removers or similar substances.
•Dirt particles adhering to surfaces: remove with a vacuum cleaner on a regular basis so that the
material is not permanently damaged by abrasion.
•Grease stains, e.g. oil: use Volkswagen Genuine interior cleaning agent (- 000 096 301 -yf'DE
off dissolved grease and colour particles with an absorbent cloth and then treat with water if
necessary.
•Special soiling, e.g. ballpoint pen, nail varnish: use Volkswagen Genuine interior cleaning agent
(- 000 096 301 -yfDQGWKHQWUHDWDIWHUZDUGVZLWKDPLOGVRDSVROXWLRn if necessary.
Natural leather: remove fresh soiling with a cotton cloth and mild soap solution. Do not allow
fluids to seep into the seams.
Treat any dried spots with Volkswagen Genuine leather cleaner (- 000 096 323 -yf.
Regularly and each time after having finished cleaning, apply care cream with light protection and
impregnating properties. Use a special coloured leather cream if necessary. If the vehicle is parked
outdoors for long periods, you should cover the leather to protect it from direct sunlight.
Never treat leather with solvents, wax polish, shoe cream, stain removers or similar.
•Grease-based soiling, e.g. oil: remove fresh stains with an absorbent cloth.
•Special soiling, e.g. ballpoint pen, nail varnish and dried stains: treat with Volkswagen Genuine
leather cleaner (- 000 096 323 -yf.
Plastic parts: use a soft, moist cloth.
Remove stubborn stains with a soft cloth and a mild soap solution. If necessary, use a solvent-free
plastic cleaning agent, e.g. Volkswagen Genuine plastic cleaner (- 000 096 314 -yf.
Trim parts, trim strips made of chrome, aluminium or stainless steel: clean in a dust-free
environment using a clean, soft cloth and a mild soap solution.
Anodised surfaces: do not use chrome cleaning products.
Controls: remove coarse dirt and other dirt that is difficult to reach using a soft brush. Then use a
clean, soft cloth and a mild soap solution. Do not allow liquids to come into contact with control
elements.
The engine compartment of any motor vehicle is a hazardous area. All work in the engine
compartment carries the risk of injury, scalding, accidents and fire.
•Before carrying out any work, ensure that you are familiar with the requisite
procedures and general safety regulations ⇒ In the engine compartment.
•Volkswagen recommends having the work carried out by a qualified workshop.
WARNING
Incorrect cleaning and care may cause vehicle damage.
•Always heed the instructions precisely.
•Do not use any excessively harsh, abrasive cleaning products.
NOTICE
The drains of the plenum chamber may become blocked by leaves and dirt. Water that
does not drain away can enter the vehicle interior.
•Have the area under the perforated cover cleaned by a qualified workshop.
NOTICE
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