Media VOLKSWAGEN TIGUAN 2019 Owners Manual

Owner's manual*Owner's manual
Owner's manual
Supplement (05.2017\f
Supplement (07.2017\f
Composition Media, Discover Media (Generation 2 GP\f
Edition: 05.2017
PartNr.: 5NA012720AD
Edition 05.2017
Fig. 1 1: Vehicle identification number; 2: Vehicle type, engine power, gearbox type; 3: Engine
code, gearbox code, paint number, interior equipment; 4: Optional extras, PR numbers
Pre-delivery inspection carried out
on:
Date of delivery to customer/initial
registration:
Volkswagen dealership stampVolkswagen dealership stamp
Whichever comes first.
Thank you for choosing Volkswagen
By purchasing this Volkswagen, you have become the owner of a vehicle fitted with the most up-to-
date technology and a multitude of convenience functions for your use and enjoyment.
Tiguan
Vehicle data sticker
ayf
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Vehicle data sticker
Thank you for choosing Volkswagen
About this owner's manual
Description of symbols
Owner's manual
Abbreviations
Index
Epilog

Stowage compartment ⇒ Stowage areas
Release lever for the bonnet ⇒ In the engine compartment
Centre console
Fig. 10 Overview of the upper section of the centre console.
Fig. 11 Overview of the lower section of the centre console (left-hand drive vehiclesyf.
Key to ⇒ Fig. 10:
Indicator lamp for the front passenger front airbag switch-off function ⇒ Airbag 
system
Vents ⇒ Heating and air conditioning system
Hazard warning lights button ⇒ In an emergency
Infotainment system ⇒BookletInfotainment system, ⇒ Operation and display in the 
Infotainment system
Buttons for seat heating ⇒ Seat heating
Controls for the air conditioning system, heating and fresh air system ⇒ Heating, 
ventilation and cooling
- With auxiliary heater ⇒ Auxiliary heater and ventilation
Key to ⇒ Fig. 11:
Lever for:
- Automatic gearbox ⇒ DSG dual clutch gearbox
- Manual gearbox ⇒ Manual gearbox: selecting a gear
Area for:
- MEDIA-IN socket, USB port , AUX IN socket ⇒BookletInfotainment 
system,
- Cigarette lighter ⇒ Ashtray and cigarette lighter
- 12-volt socket ⇒ Electrical sockets
Buttons for:
- Assist systems for parking and manoeuvring ⇒ Parking and manoeuvring
- Driving profile selection ⇒ Driving profile selection and 4MOTION Active 
Control
Stowage compartment in the centre console ⇒ Stowage areas
®

Depending on the vehicle equipment level, symbols may be displayed in the instrument cluster
instead of warning lamps.
Some warning and indicator lamps are not available in all markets.
For details on indicator lamps which light up in the light switch, see Chapter Lights ⇒ Lights.
SymbolMeaning
Central warning lamp. Observe the additional information on the
instrument cluster display.
Do not drive on!
The electronic parking brake is switched on ⇒ Electronic parking 
brake.
Do not drive on!
Brake fluid level too low or fault in the brake system ⇒ Brake fluid.
Do not drive on!
Coolant level too low ⇒ Engine coolant, engine coolant temperature
too high or fault in the cooling system ⇒ Coolant temperature display.
Do not drive on!
Engine oil pressure too low ⇒ Engine oil.
Flashing: Do not drive on! Fault in the electronic steering column
lock ⇒ Steering.
Lit up: electromechanical steering has failed ⇒ Steering.
Driver or front passenger seat belt not fastened ⇒ Seat belts.
OR: there are objects on the front passenger seat ⇒ Seat belts.
Brake or take evasive action.
Collision warning from area monitoring system (Front Assistyf ⇒ Area 
monitoring system (Front Assistyf.
OR: collision warning from Pedestrian Monitoring ⇒ Pedestrian 
Monitoring.
Depress the brake pedal. ⇒ DSG dual clutch gearbox, ⇒ Adaptive 
Cruise Control (ACCyf.
Fault in the alternator ⇒ 12-volt vehicle battery.
Front brake pads worn. Go to a qualified workshop immediately. All
brake pads should be checked and renewed as necessary
⇒ Information on the brakes.
Central warning lamp. Observe the additional information on the
instrument cluster display.
Electronic Stability Control (ESCyf ⇒ Brake support systems.
Traction control system (TCSyf ⇒ Brake support systems.
OR: off-road driving profile active ⇒ Driving profile selection and 
4MOTION Active Control.
Anti-lock brake system faulty or not functioning ⇒ Brake support 
systems.
Electronic parking brake fault ⇒ Electronic parking brake.
Rear fog light switched on ⇒ Lights.
Partial or complete failure of the vehicle lighting, excluding cornering
light ⇒ Changing bulbs.
Lit up: there is a fault that affects the exhaust emissions
⇒ Troubleshooting.
Flashing: misfiring, which damages the catalytic converter
⇒ Troubleshooting.
Engine management system fault (Electronic Power Controlyf
⇒ Troubleshooting.
Engine speed limited (protection against overheatingyf
⇒ Troubleshooting.
Lit up: electromechanical steering reduced
OR: the 12-volt battery has been disconnected and reconnected
⇒ Steering.
Flashing: steering column is wound-up or is not unlocked/locked
⇒ Steering.
Lit up: tyre pressure too low ⇒ Tyre monitoring systems.
Flashing: fault in tyre monitoring system ⇒ Tyre monitoring systems.
Fault in the rain/light sensor ⇒ Wipers.
Fault in wipers ⇒ Wipers.
Washer fluid level too low ⇒ Wipers.
Fuel tank almost empty ⇒ Fuel gauge.
Lit up: engine oil level too low ⇒ Engine oil.
Flashing: engine oil system fault ⇒ Engine oil.
®

Switching on and off
The Driver Alert System can be activated or deactivated using the button or function
button and the Vehicle, and Driver assistance function buttons in the
Infotainment system ⇒ Vehicle settings menu.
Function limitations
The Driver Alert System has system-related limitations. The following conditions can limit the
function of the Driver Alert System, or prevent it from working altogether:
•Speeds less than 60 km/h (37 mphyf.
•Speeds of more than 200 km/h (125 mphyf.
•Roads with bends.
•Poor roads.
•Adverse weather conditions.
•Sporty driving style.
•Towing a heavy/long trailer.
•The driver is distracted.
The Driver Alert System is reset in the following situations:
•The ignition is switched off.
•The driver seat belt is unfastened and the driver door is open.
•The vehicle has been stationary for longer than 15 minutes.
The Driver Alert System is automatically reset in case of long slow drives (speed less than 60 km/h
(37 mphyf\f. If the speed is increased, the system evaluates the driving behaviour again.
The Driver Alert System has been developed for use only while driving on highways and
good roads.
If there is a system fault, proceed to a qualified workshop immediately to have the system
checked.
Dynamic Road Sign Display (Sign Assistyf
Fig. 19 On the instrument cluster display: examples of recognised speed limits or overtaking
restrictions with accompanying additional signs.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Dynamic Road Sign Display uses a camera in the base of the interior mirror to monitor standard
road signs in front of the vehicle and notifies the driver of any detected speed limits or overtaking
restrictions. Within the limits of the system, the system also displays additional signs, e.g.
temporary restrictions, signs related to towing a trailer ⇒ Trailer towing or restrictions in wet
weather conditions. In some cases the system can also display the current speed limits on non-
signposted routes.
The intelligent technology used in the Driver Alert System cannot overcome the laws of
physics, and functions only within the limits of the system. Do not let the extra
convenience afforded by the Driver Alert System tempt you into taking any risks when
driving – this can cause accidents. During a long trip, plan regular and sufficient breaks.
•The driver is responsible at all times for their fitness to drive.
•Never drive a vehicle when you are tired.
•The system cannot always detect the driver's level of alertness. Observe the
information in the section Function limitations ⇒ Function limitations.
•In certain situations, the system may wrongly interpret intentional driving manoeuvres
as a lack of alertness from the driver.
•No urgent warning will be given in the event of the phenomenon known as microsleep.
•Follow the information on the instrument cluster display and respond according to the
commands.
WARNING

•Once you have set the hour, wait until the minutes display in the instrument cluster is marked.
•Then press the button repeatedly until the required minute is displayed. Press and hold
the button to scroll through quickly.
•Release the button to finish setting the clock.
The analogue clock adjusts itself a few seconds after ignition is switched on.
You can also use the Infotainment system to adjust the time ⇒ Vehicle settings menu.
Fuel gauge
Fig. 20 In the instrument cluster: fuel gauge for petrol and diesel.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Fuel gauge
Lit upPossible cause/remedy ⇒
Fuel tank almost empty. Reserve volume, red marking ⇒ Fig. 20, is
consumed ⇒ Fuel tank capacity.
Fill the tank as soon as possible ⇒ Fuel types and refuelling.
Water in fuel in vehicles with a diesel engine.
Reduce the vehicle speed immediately and drive to the nearest qualified
workshop at a medium engine speed and avoiding high engine loading.
OR: if the warning lamp lights up immediately after filling the tank, switch off
the engine and seek expert assistance.
When the indicator lamp lights up, the auxiliary heater and the fuel-powered supplementary
heater switch off automatically ⇒ Auxiliary heater and ventilation.
The small arrow next to the petrol pump symbol in the fuel gauge shows you the side of the
vehicle on which the tank flap is located.
Coolant temperature display
Fig. 21 In the instrument cluster: coolant temperature display (illustrationyf.
Driving when the fuel level is too low can lead to the vehicle coming to a standstill in
traffic, potentially causing accidents and serious injuries.
•When the fuel level is too low, the fuel supply to the engine could be irregular,
especially when driving up or down hills and inclines.
•The steering, all driver assist systems and brake support systems will not function if
the engine sputters or stops completely due to a lack of fuel or irregular fuel supply.
•Always fill the tank when it is still 1/4 full. This reduces the risk of running out of fuel
and breaking down.
WARNING
Do not run the tank empty. Irregular filling periods can cause backfiring and allow unburnt
fuel to enter the exhaust system. The catalytic converter or diesel particulate filter could be
damaged as a result!
NOTICE

MenuFunction
Side AssistSwitching the lane change system (Side AssistyfRQDQGRII
⇒ Lane change system (Side AssistyfLQFO5HDU7UDIILF$OHUt.
Rear Traffic AlertSwitches Rear Traffic Alert on and off ⇒ Lane change system 
(Side AssistyfLQFO5HDU7UDIILF$OHUt.
ACCAdaptive Cruise Control (ACCyfGLVSOD\ ⇒ Adaptive Cruise Control 
(ACCyf.
Operation and display in the Infotainment system
Introduction
This chapter contains information on the followingsubjects:
⇒ Vehicle settings menu
⇒ Performance monitor
⇒ Lap timer
⇒ Personalisation
The Infotainment system brings
together key vehicle systems in a
central operating unit, e.g. menu
settings, radio or navigation system.
General information on operating the unit
The following section contains information on the settings that can be adjusted in the Vehicle
settings menu. Basic information on operating the Infotainment system and on warning and safety
instructions are contained in a separate manual ⇒BookletInfotainment system,.
Systems settings and display of vehicle information
After pressing the button or touching the function button followed by the Vehicle
function button, touch the corresponding function buttons to display information or make settings.
Touching the function button in the Vehicle status menu queries the current status of the
systems and displays system faults.
•Vehicle settings (setupyf ⇒ Vehicle settings menu.
•Think Blue. Trainer. ⇒ Think Blue. Trainer.
•Performance monitor ⇒ Performance monitor.
•Lap timer ⇒ Lap timer.
•Off-road display ⇒ Off-road display.
•Auxiliary heater settings ⇒ Auxiliary heater and ventilation.
•Active media.
•Driving data.
•Vehicle status.
•Convenience consumers.
•Radio station selection.
When you start the engine after the 12-volt vehicle battery has been totally discharged or
changed, you may find that system settings (time, date, personal convenience settings and
programmingyfDQGXVHUDFFRXQWVKDYHEHHQFKDQJHGRUGHOHWHG&KHFNDQGFRUUHFWWKHVHWWLQJVDV
necessary once the 12-volt vehicle battery has been sufficiently charged.
Vehicle settings menu
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Opening the Vehicle settings menu
•Switch on the ignition.
•If necessary, switch on the Infotainment system.
•Press the button or function button.
•Touch the Vehicle and function buttons to open the Vehicle settings menu.
•Touch the corresponding function button to open additional menus in the Vehicle settings
menu, or to adjust settings in the menu items.
Accidents and injuries can occur if the driver is distracted. Operating the Infotainment
system can distract you from the road.
•Always drive carefully and responsibly.
WARNING

Start new lap.
Display split time.
Display statistics.
Opening the lap timer
To access the lap timer, first open the performance monitor ⇒ Performance monitor:
•Press the MENU button on the Infotainment system.
•Touch the Vehicle function button.
•Touch the Selection function button.
•Touch the Sport function button to access the performance monitor.
•Touch one of the arrow buttons ⇒ Fig. 27② in the performance monitor to change to the lap
timer.
You can change between the lap timer and performance monitor at any time using the arrow
buttons ⇒ Fig. 27- 2- and ⇒ Fig. 28.
Measuring lap times
The stopwatch measures the lap time in two areas:
The red needle and the numerical value in the centre show the running time in seconds. The
smaller display in the inner area shows minutes and hours.
The display on the right side shows the current lap time with an accuracy of 1/100 seconds. There
is no difference between the stopwatch and lap times if there are not yet any laps with intermediate
times stored in the lap timer.
FunctionOperation
Start or continue
time measurement
Touch the function button to start or continue ⇒ Fig. 29\b.
Time measurement is not possible when the ignition is switched off. A
message is shown on the display.
Press Start to start time measurement. Time measurement starts as soon
as the vehicle moves forwards.
A new first lap can be started when the data in the statistics has been
reset.
End time
measurementTouch the function button to end measurement ⇒ Fig. 29⑥.
Pause time
measurementTouch the function button to pause measurement ⇒ Fig. 29⑦.
Start new lap
Touch the function button to add a new lap ⇒ Fig. 29\f.
The last lap time is stored and a new lap starts. The overall time of the
laps driven is shown in the statistics.
Cancel current lap
Touch the function button to cancel the current lap ⇒ Fig. 29⑤.
During a running time measurement, touch the function button to pause
measurement ⑦. Time measurement is cancelled and the lap time
is deleted. --: --:--.-- is displayed in the statistics.
Display
intermediate time
Touch the function button for the intermediate time ⇒ Fig. 29⑨.
The stopwatch ⇒ Fig. 28① stops for a few seconds and the intermediate
time is displayed.
Display statistics
After ending or cancelling time measurement, touch the function button for
the statistics ⇒ Fig. 29⑩.
The statistics show the number of laps, the overall time, the fastest and
slowest laps, the average value of all lap times and all lap values.
Touch the function button to go back to the previous menu.
Reset data in the
statistics
Touch the function button for statistics ⇒ Fig. 29⑩. Delete the data
by touching the Reset function button.
A maximum of 99 laps and a maximum time of 99 hours, 59 minutes and 59 seconds can be
recorded. If one of these limits has been reached, the data in the statistics must be deleted before a
further time measurement.
Avoid operating the lap timer when the vehicle is in motion if possible.
•Preset lap timer settings and access statistics only when the vehicle is stationary.
•When the vehicle is in motion, use the lap timer only in driving situations which are
easy to control.
WARNING

Fig. 30 Illustration: correct distance between the driver and the steering wheel, correct seat belt
routing and correct head restraint adjustment.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The following details the correct sitting positions for the driver and passengers.
If any vehicle occupants cannot assume a correct sitting position due to their physical build, they
should contact a qualified workshop to find out about possible special modifications. The seat belts
and airbags can only provide a maximum level of protection if a correct sitting position is assumed.
Volkswagen recommends using a Volkswagen dealership for this purpose.
Volkswagen recommends the following seating position for your own safety and to reduce the level
of injury in the event of a sudden braking manoeuvre or an accident:
The following applies to all vehicle occupants:
•Adjust the head restraint so that its upper edge is at the same height as the top of the head, but
not lower than eye level. Position the back of your head as close to the head restraint as
possible ⇒ Fig. 30.
•For small people, push the head restraint all the way down, even if the head is then located
underneath the top edge of the head restraint.
•For taller people, push the head restraint up as far as it will go.
•Keep both feet in the footwell while the vehicle is in motion.
•Adjust and fasten seat belts properly ⇒ Seat belts.
Additional points for the driver:
•In vehicles with head restraints that can be moved backwards and forwards, position the head
restraint as close as possible to the back of your head.
•Move the backrest into an upright position so that your back rests fully against it.
•Adjust the steering wheel so that the distance between the steering wheel and your breastbone
is at least 25 cm ⇒ Fig. 30Ⓐ, and the circumference of the steering wheel can be held at the
sides with both hands and your arms slightly bent ⇒ Steering wheel.
•The steering wheel must always point towards the breastbone and not towards the face.
•Adjust the driver seat by moving it forwards or backwards so that you are able to press the
pedals to the floor with your knees still slightly bent and so that the distance from the dash
panel to your knees is at least 10 cm ⇒ Fig. 30Ⓑ.
•Adjust the height so that you can reach the highest point of the steering wheel.
•Always leave both feet in the footwell, to help ensure you maintain control of the vehicle at all
times.
Additional points for the front passenger:
•In vehicles with head restraints that can be moved backwards and forwards, position the head
restraint as close as possible to the back of your head.
•Move the backrest into an upright position so that your back rests fully against it.
•Push the front passenger seat as far back as possible so that the airbag can provide maximum
protection if it is deployed.
Seat belts
Introduction
This chapter contains information on the followingsubjects:
⇒ Warning lamp
⇒ Frontal collisions and the laws of physics
⇒ What happens to vehicle occupants who have not fastened their seat belts
⇒ Seat belt protection
⇒ Using seat belts
⇒ Fastening and unfastening seat belts
⇒ Seat belt routing
⇒ Seat belt height adjuster
⇒ Belt retractor, belt tensioner, belt tension limiter
⇒ Service and disposal of belt tensioners
⇒ Proactive occupant protection system
Check the condition of all seat belts regularly. If the belt webbing, belt connections, belt retractor or
seat belt buckle become damaged, the seat belt in question should be replaced immediately by a
qualified workshop ⇒. The qualified workshop must use correct spare parts that are compatible
with the vehicle, equipment level and model year. Volkswagen recommends using a Volkswagen
dealership for this purpose.

Warning lamp
Fig. 31 On the instrument cluster display: warning lamp.
Fig. 32 On the instrument cluster display: seat belt status for the rear seats.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
A signal tone will be emitted for a few seconds if the seat belts are not fastened as the vehicle pulls
off and reaches a speed of more than approximately 25 km/h (15 mphyfRULIWKHVHDWEHOWVDUH
unfastened while the vehicle is in motion. This is accompanied by the flashing warning lamp
⇒ Fig. 31.
The warning lamp does not go out until the driver and front passenger fasten their seat belts
while the ignition is switched on.
Incorrectly fastened or unfastened seat belts increase the risk of severe or fatal injuries.
Seat belts will only offer the optimum level of protection when they are fastened and used
properly.
•Seat belts are the most effective means of reducing the risk of serious and fatal injuries
in the event of an accident. Seat belts must always be fastened properly when the
vehicle is in motion to protect the driver and all vehicle occupants.
•Before every trip, each vehicle occupant must adopt the correct sitting position,
correctly fasten the seat belt belonging to their seat and keep it fastened properly
throughout the trip. This applies to all vehicle occupants and also in urban traffic.
•While the vehicle is in motion, secure all children travelling in the vehicle in a restraint
system suitable for their weight and height. They must also wear correctly fastened
seat belts ⇒ Safe transport of children.
•Only start driving when all passengers have correctly fastened their seat belts.
•Only ever insert the latch plate into the buckle of the associated seat, and always
ensure that it engages properly. Using a buckle that does not belong to the seat that
you are occupying reduces the level of protection and can lead to severe injuries.
•Avoid allowing foreign bodies or liquids to enter the slot for the seat belt buckle. This
could prevent the belt buckle and seat belt from working properly.
•Never unfasten the seat belt while the vehicle is in motion.
•Never allow more than one person to share the same seat belt.
•Never travel when children or babies are being carried on somebody's lap and fastened
with the same belt.
•Never travel wearing loose, bulky clothing (such as an overcoat over a jacketyf7KLV
could prevent the seat belts from fitting and functioning properly.
WARNING
Damaged seat belts are very dangerous and can cause severe or fatal injuries.
•Never damage the belt by trapping it in the door or in the seat mechanism.
•If the belt webbing or any other part of the seat belt becomes damaged, the seat belt
may tear during an accident or sudden braking manoeuvre.
•Have damaged seat belts immediately replaced by new seat belts that have been
approved by Volkswagen for the vehicle. Seat belts subjected to stress and stretched
during an accident must be replaced by a qualified workshop. Renewal may be
necessary even if there is no apparent damage. The belt anchorage should also be
checked.
•Never try to repair, modify or remove the seat belts yourself. All repairs to the seat
belts, belt retractors and buckles must be carried out by a qualified workshop.
WARNING

Check the condition of all seat belts regularly.
Keep the seat belts clean.
Avoid allowing any foreign substances or liquids to get on to the seat belt or latch plate or
into the slot in the seat belt buckle.
Do not trap or damage the seat belt and latch plate, for example when closing the door.
Never remove, modify or repair the seat belt or any part of the belt fixture system.
Always fasten the seat belt correctly before every journey and keep it fastened while the
vehicle is in motion.
trip – even if you are only planning to drive a very short distance. Ensure that all passengers also
wear their seat belts properly.
Accident statistics have shown properly worn seat belts to be an effective means of substantially
reducing the risk of injury and improving the chances of survival in a serious accident. Furthermore,
properly worn seat belts improve the protection provided by airbags in the event of an accident.
This is why wearing a seat belt is a legal requirement in most countries.
Although the vehicle is equipped with airbags, the seat belts must be fastened and worn. For
example, the front airbags will be triggered only in certain types of frontal collision. The front airbags
will not be triggered during minor frontal collisions, minor side collisions, rear collisions, rolls or
accidents in which the airbag trigger threshold in the control unit is not exceeded.
Therefore, always wear your seat belt and ensure that your passengers have fastened their seat
belts properly before you drive off.
Using seat belts
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Checklist
Using seat belts ⇒:
Twisted seat belt
If it is difficult to remove the seat belt from the belt guide, the seat belt may have become twisted if
it was returned too quickly into the side trim:
•Take hold of the latch plate then slowly and carefully pull out the seat belt.
•Untwist the seat belt and guide it back slowly by hand.
Fasten the seat belt even if you are unable to undo the twist. However, the twist should not be in
part of the seat belt that comes into direct contact with the body. The twist should be corrected
immediately by a qualified workshop.
Fastening and unfastening seat belts
Fig. 38 Inserting the seat belt latch plate into the buckle.
Using seat belts incorrectly increases the risk of severe or fatal injuries.
•Regularly check to see if the seat belt and its related parts are in perfect condition.
•Always keep the seat belt clean.
•Do not allow the belt webbing to become jammed, damaged or to rub on any sharp
edges.
•Always keep the latch plate and slot in the buckle free from foreign bodies and liquids.
WARNING