driver VOLKSWAGEN TIGUAN 2020 Owners Manual

Refuelling process
•Unlock the tank flap with the vehicle key or the button in the driver door.
•Open the tank flap.
•Unscrew the tank cap and place it in the holder on the tank flap.
•The fuel tank is full when the properly operated automatic filler nozzle clicks off for the first time
⇒.
•Screw the tank cap onto the filler neck.
•Close the tank flap.
Misfuelling prevention device
Fig. 196 In the tank filler neck: misfuelling prevention device.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The tank filler neck in diesel vehicles can be fitted with a misfuelling prevention device ⇒ Fig. 196.
The misfuelling prevention device ensures that the vehicle can be refuelled only using diesel pump
nozzles.
Turn the diesel nozzle to and fro if the misfuelling prevention device gets stuck. This can open the
misfuelling prevention device and make it possible to refuel the vehicle. If the misfuelling prevention
device remains closed, proceed to a qualified workshop to have the system checked.
If it is necessary to refuel the vehicle using a spare fuel canister in the event of an emergency, the
misfuelling prevention device will not open. In order to fill the tank with fuel, pour the diesel into the
tank extremely slowly in very small quantities.
Components relevant to emission control
Introduction
This chapter contains information on the followingsubjects:
⇒ Emission control with AdBlue
⇒ Catalytic converter
⇒ Particulate filter
⇒ Troubleshooting
•Emission control with AdBlue⇒ Emission control with AdBlue
•Catalytic converter ⇒ Catalytic converter
•Particulate filter ⇒ Particulate filter
Information on indicator and warning lamps can be found in the troubleshooting section at the end
of the chapter ⇒ Troubleshooting.
Overfilling the fuel tank may cause the fuel to splash out and overflow. This can cause
fires, explosions and serious injuries.
•Do not continue refuelling when the petrol nozzle switches off for the first time.
WARNING
Do not fill up with fuel that has a lower Research Octane Number (RONyfWKDQVSHFLILHG7KH
engine could otherwise be damaged.
NOTICE
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Fig. 199 Contents of the vehicle tool kit.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The content of the vehicle toolkit is determined by the vehicle equipment level ⇒ Fig. 199. The
following describes the maximum scope.
Vehicle tool kit components:
Screwdriver with hexagon socket in the handle for slackened wheel bolts. The screwdriver
blade is reversible. The screwdriver may be stowed under the box spanner.
Adapter for the anti-theft wheel bolts. Volkswagen recommends that you carry the wheel
bolt adapter in the vehicle tool kit at all times. The code number of the anti-theft wheel bolt is
engraved on the front of the adapter. You will need this number to replace the adapter if lost.
Make a note of the code number for the anti-theft wheel bolt and keep it in a safe place – but
not inside the vehicle.
Removable towing eye.
Wire hook for pulling off the centre cover, wheel covers and the wheel bolt caps.
Vehicle jack. Before you return the jack to the foam rubber holder, you must wind the claw
in fully.
Box spanner for wheel bolts.
Crank.
Collapsible chock ⇒ Collapsible chock.
Vehicle jack: maintenance
There are no maintenance cycles for the vehicle jack. Grease it with universal lubricant when
necessary.
Collapsible chock
Fig. 200 Folding out the collapsible chock.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The collapsible chock is stored with the vehicle tool kit ⇒ Stowage.
Design of the collapsible chock
•Lift up the support plate ⇒ Fig. 200①.
•Insert the two lugs on the securing plate into the slots on the base plate ⇒ Fig. 200②.
Correct usage
The collapsible chock can be used to chock the wheel that is diagonally opposite the wheel that is
being changed.
The collapsible chock must be placed directly in front of or behind the wheel. They must only be
used on a solid surface.
Assembling and using the collapsible chocks incorrectly can cause accidents and
injuries.
•Never use damaged collapsible chocks.
•Never use the collapsible chocks to secure the vehicle if it is located on a slope.
WARNING

⇒ Fig. 204Dipped beam
headlights
Side
lights/daytime
running lights
Turn signalMain beam
headlights
Insert the bulb
holder ③ into
the headlight and
turn it clockwise as
far as it will go.
Insert the bulb
holder \b into
the headlight and
turn it clockwise as
far as it will go.
Insert the bulb
holder ⑤ into
the headlight and
turn it clockwise as
far as it will go.
Insert the bulb holder
⑥ into the
headlight and turn it
clockwise as far as it
will go.
8.Fit the rubber
cover ①.
Fit the rubber
cover ①.
Fit the rubber cover
②.
9.Close the bonnet ⇒ In the engine compartment.
The illustrations show the left-hand headlight from the rear. The right-hand headlight is a
mirror image of the one shown.
There are various types of headlight, so the position and design of covers, bulbs and bulb
holders may vary from those shown in the illustrations.
It is not possible for customers to change the LEDs in daytime running lights with LED
technology. Go to a qualified workshop.
Changing bulbs in the front bumper
Fig. 205 In the front bumper, right-hand side: remove the fog light.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The actions should only be carried out in the specified order:
1.Observe and follow the instructions on the checklist ⇒ Checklist Information on 
changing bulbs.
2.Take the wire hook from the tool kit and insert it in the opening in the cover
⇒ Fig. 205. Pull the cover forwards in the direction of the arrow.
3.Use the screwdriver from the vehicle tool kit to unscrew the securing screw
⇒ Fig. 205①⇒ Vehicle toolkit.
4.Pull the headlight out of the bumper towards the outside of the vehicle.
5.Release the connector and pull it off.
6.Turn the bulb holder anticlockwise as far as it will go and pull it out to the rear
along with the bulb.
7.Replace the defective bulb with a new bulb of the same type.
8.Insert the bulb holder into the headlight and turn it clockwise as far as it will go.
9.Connect the connector to the bulb holder. The connector should click into place.
10.Push the headlight from the outside into the openings and insert into the bumper.
11.Use the screwdriver to tighten the securing bolts ⇒ Fig. 205①.
12.Replace the cover in the bumper ⇒ Fig. 205.
13.Stow the wire hook and screwdriver in the vehicle tool kit.
Changing bulbs in the front bumper (R-Lineyf
•Please ensure that the electrical connection on the headlight housing is positioned
properly in order to prevent damage to the electrical system caused by water entering
the system.
•When removing and refitting the headlight, make sure that the vehicle's paintwork is
not damaged.
NOTICE

Fig. 206 In the front R-Line bumper, right-hand side: remove the fog light.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The actions should only be carried out in the specified order:
1.Follow the instructions on the checklist.
2.Take the screwdriver and wire hook out of the vehicle tool kit in the luggage
compartment ⇒ Vehicle toolkit.
3.Hook the wire hook into the opening on the cover under the fog light ⇒ Fig. 206. Pull
the cover forwards in the direction of the arrow ⇒ Fig. 206①.
4.Unscrew the two securing screws ② in the trim panel ③ with the screwdriver.
5.Unclip the trim panel ③ and remove in the direction of the arrow.
6.Unscrew the two securing screws in the fog light \b (close-upyfZLWKWKHVFUHZGULYHU.
7.Pull the headlight out of the bumper towards the outside of the vehicle.
8.Release the connector and pull it off.
9.Turn the bulb holder anticlockwise as far as it will go and pull it out to the rear along with
the bulb.
10.Replace the defective bulb with a new bulb of the same type.
11.Insert the bulb holder into the headlight and turn it clockwise as far as it will go.
12.Connect the connector to the bulb holder. The connector should click into place.
13.Push the headlight from the outside into the openings and insert into the bumper.
14.Tighten the two securing screws in the fog light \b (close-upyfZLWKWKHVFUHZGULYHU.
15.Insert the trim panel ③ into the bumper in the opposite direction to the arrow. The
trim panel must click into place securely.
16.Tighten the two securing screws ② in the trim panel ③ with the screwdriver.
17.Insert the cover ① into the bumper in the opposite direction to the arrow. The cover
must click into place securely.
18.Stow the wire hook and screwdriver in the vehicle tool kit.
Changing the bulbs in the tail light cluster in the body
Fig. 207 On the side of the luggage compartment: removing the tail light cluster.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The steps should only be carried out in the specified order.
Removing the tail light cluster
1.Observe and follow the instructions on the checklist ⇒ Checklist Information on 
changing bulbs.
2.Open the boot lid ⇒ Boot lid.
3.Open the section of side trim in the luggage compartment near the tail light cluster in
the direction of the arrow ⇒ Fig. 207.
4.
Press the red catch ⇒ Fig. 207① on the connector and pull out the connector
⇒ Fig. 207②. If necessary, use the screwdriver from the vehicle tool kit to undo the
red catch.
5.Release the securing bolt anticlockwise ⇒ Fig. 207③.
6.Carefully pull the tail light cluster to the rear to remove it from the body. Place it on a
clean, smooth surface.

This chapter does not refer to all the fuses in the vehicle. These should be changed only by
a qualified workshop.
Fuses in the dash panel
Fig. 208 Dash panel on the driver side: fuse box cover.
Fig. 209 Fuse box cover in the dash panel: right-hand drive vehicle, on the front passenger side.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Left-hand drive: opening the fuse box in the dash panel
•Open the stowage compartment on the driver side ⇒ Fig. 208.
•Empty stowage compartment if necessary.
High voltages in the electrical system can cause electric shocks, serious burns and death.
•Never touch the electrical wiring of the ignition system.
•Avoid causing short circuits in the electrical system.
WARNING
Using unsuitable or repaired fuses and bridging an electrical circuit without fuses can
cause a fire and serious injuries.
•Never fit fuses that have a higher fuse protection limit. Fuses must always be replaced
by a new fuse with the same amp rating (same colour and markingsyfDQGVL]H.
•Never repair a fuse.
•Never use a metal strip, paper clip or similar objects to replace a fuse.
WARNING
•To avoid damage to the electrical system in the vehicle, switch the ignition, the lights
and all electrical consumers off and remove the vehicle key from the ignition lock
before changing a fuse.
•You can damage another position in the electrical system by using a fuse with a higher
amp rating.
•Fuse boxes must be protected from dirt and moisture when opened. Dirt and moisture
in the fuse boxes can damage the electrical system.
NOTICE

Fig. 211 In the dash panel: fuse layout.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The table shows the fuse locations of the electrical equipment relevant for the driver. The first
column in the table contains the location. The other columns contain the fuse designs, the amp
rating and the consumer protected by the fuse.
Depending on the market and specification of your vehicle, the fuse numbers and positions may
differ to those given in the table. If necessary ask your Volkswagen dealership for the exact fuse
layout.
Fuse
location
⇒ Fig. 211
Fuse
design
Amp
rating
Electrical consumers
F4MINI10Anti-theft alarm.
F6MINI10Selector mechanism for the automatic gearbox
F7MINI10Control unit for air conditioning system or heating and
fresh air system, rear window heating relay
F8MINI10Light switch (dipped headlightsyfUDLQOLJKWVHQVRU
electronic parking brake
F10MINI7,5Display, Infotainment controls
F11ATO40Exterior lights, left
F12ATO20Infotainment services
F14ATO40Blower control
F16MINI7,5Telephone
F22ATO15Charging cable for the trailer
F23JCASE30Electric glass roof
F24ATO40Exterior lights, right
F26ATO30Seat heating
F27ATO30Interior lighting
F28ATO25Left trailer controller unit
F38ATO25Right trailer controller unit
F40ATO20Cigarette lighter, electrical socket
F42ATO40Central locking
F44ATO15Trailer controller unit
F47ATO15Rear wiper
F51ATO25Seat heating at rear
F53ATO30Rear window heating
The electric windows and the electrically adjustable seats may be secured with circuit
breakers which switch on again automatically a few seconds after the overload, e.g. frozen
windows, has been rectified.
Observe the installation position. Factory-fitted fuse location as shown in illustration ⇒ Fig. 211.
Fuse tables for fuses in the engine compartment
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Fig. 212 Engine compartment: fuse layout.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The table shows the fuse locations of the electrical equipment relevant for the driver. The first
column in the table contains the location. The other columns contain the fuse designs, the amp
rating and the consumer protected by the fuse.
Fuse
location
⇒ Fig. 212
Fuse
design
Amp
rating
Electrical consumers
F6ATO5Brake light sensor
F14JCASE40Windscreen heating
F15ATO15Horn
F19ATO30Windscreen wipers
F37ATO20Auxiliary heater
Depending on the version and specification of your vehicle, the fuse numbers and positions
may differ to those given in the table. If necessary, ask a qualified workshop for the exact fuse
layout. Volkswagen recommends using a Volkswagen dealership.
Changing a blown fuse
Fig. 213 Blown fuse: flat blade fuse, JCASE® fuse.
Fig. 214 Remove or insert fuse with plastic pliers: : flat blade fuse, : JCASE® fuse.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Fuse designs
•Standard flat blade fuse (ATOyf.
•Small flat blade fuse (MINIyf.
•JCASE fuse.
Colour coding of fuses
ColourAmp rating in ampere (ATO
/ MINIyf
Amp rating in ampere
(JCASEyf
Black1
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Notes on tow-starting and towing
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Tow rope, tow bar
It is easier and safer to tow a vehicle with a tow bar. Only use a tow rope if you do not have a tow
bar.
The tow rope should be slightly elastic to reduce the strain on both vehicles. It is advisable to use a
tow rope made of synthetic fibre or similarly elastic material.
Only attach the tow rope or tow bar to the specially provided towing eyes or to the towing bracket.
Vehicles with a factory-fitted towing bracket must only use tow bars that are specially designed
to fit a ball head ⇒ Trailer towing.
Tow-starting
Vehicles should not be tow-started wherever possible. Instead have the vehicle jump-started
⇒ Jump starting or collected by a recovery vehicle.
However, if the vehicle still has to be tow-started:
•Engage second or third gear.
•Keep the clutch pressed down.
•Switch on the ignition and the hazard warning lights.
•Once both vehicles are in motion, release the clutch.
•As soon as the engine starts, press the clutch and put the gear into neutral. This helps to
prevent driving into the towing vehicle.
When should your vehicle not be towed?
•The vehicle gearbox is damaged or does not contain any lubricant.
•The 12-volt vehicle battery is discharged. The steering system is still locked and the electronic
parking brake and electronic steering column lock, if applied, cannot be released.
•The distance to be towed is further than 50 km.
Never tow a vehicle that has no power supply.
•Never remove the vehicle key from the ignition or switch off the ignition using the
starter button during towing. This could cause the mechanical steering column lock
(steering lockyfRUWKHHOHFWURQLFVWHHULQJFROXPQORFNWRHQJDJHVXGGHQO\<RXZLOOQR
longer be able to steer the vehicle. This can lead to a loss of control of the vehicle,
accidents and serious injuries.
•If the power supply to the towed vehicle is disconnected, stop towing immediately and
seek expert assistance.
WARNING
If a vehicle is being towed, the vehicle handling and braking effect will change
significantly. Please note the following in order to reduce the risk of an accident or serious
injuries:
•Notes for the driver of the towed vehicle:
- You will need to depress the brake pedal more vigorously than normal as the
brake servo is not working. Always be careful not to drive into the vehicle that is
pulling your vehicle.
- You will need to turn the steering wheel more vigorously as the power-assisted
steering function is not working.
•Notes for the driver of the towing vehicle
- Accelerate carefully and gently.
- Avoid sudden braking and driving manoeuvres.
- Brake earlier than normal by pressing lightly on the brake pedal.
WARNING
•Remove and install the cover and the towing eye carefully so as to avoid damage to the
vehicle, e.g. the paintwork.
•Unburnt fuel can enter the catalytic converter and damage it while the vehicle is being
towed.
NOTICE

Fig. 222 Front bumper, right-hand side: screwing in the towing eye.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
The towing eye is screwed into a threaded hole behind a cover on the right of the front bumper
⇒ Fig. 221.
The towing eye must always be kept in the vehicle.
Observe the notes on towing ⇒ Notes on tow-starting and towing.
Fitting the towing eye at front
•Remove the towing eye from the vehicle tool kit in the luggage compartment.
•Push the area of the cover pointing towards the vehicle ⇒ Fig. 221 in the direction of the arrow
to release the cover fastener.
•Remove the cover and leave it hanging from the vehicle.
•Turn the towing eye anti-clockwise into the threaded hole and tighten as far as possible
⇒ Fig. 222⇒. Use a suitable object to screw the towing eye fully and securely into the
mounting.
•After you have finished towing, remove the towing eye by unscrewing it with a suitable object
clockwise.
•Insert the lug on the cover on the opening pointing towards the vehicle side in the bumper and
push on the opposite area of the cover until the lug engages in the bumper.
•If necessary clean the towing eye and place them back in the vehicle tool kit in the luggage
compartment.
Driving notes when towing
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Towing requires some experience, especially when using a tow rope. Both drivers should be
familiar with the technique required for towing. Inexperienced drivers should not attempt to tow.
When driving, remember not to pull too hard on the towing vehicle and take care to avoid jerking
movements. When towing on an unpaved road, there is always a risk of overloading and damaging
the anchorage points.
It is still possible to activate the turn signals in a vehicle that is being towed, even if the hazard
warning lights are switched on. To do this, operate the turn signal lever in the required direction
while the ignition is switched on. The hazard warning lights will not flash while the turn signal is
being used. The hazard warning lights will start flashing automatically as soon as the turn signal
lever is moved back to the neutral position.
Notes for the driver of the towed vehicle:
•Leave the ignition of the vehicle being towed switched on to prevent the steering wheel from
locking, to enable the electronic parking brake to be switched off, and to ensure that the turn
signals, wipers and washer system can be used.
•As the power assisted steering does not work if the engine is not running, you will need more
strength to steer than you normally would.
•You will need to depress the brake pedal more vigorously than normal as the brake servo is not
working. Do not drive too close to the towing vehicle.
•Read and comply with the information and notes in the owner's manual of the towing vehicle.
Notes for the driver of the towing vehicle:
•Accelerate carefully and gently. Avoid any sudden driving manoeuvres.
•Brake earlier than normal by pressing lightly on the brake pedal.
•Read and comply with any information and notes in the owner's manual of the towed vehicle.
Checking and refilling
In the engine compartment
The towing eye must always be screwed firmly into the mounting. Otherwise, the towing
eye can be ripped out of the mounting when the vehicle is being tow-started or towed.
NOTICE

Allow the engine to cool sufficiently.
Children and other people should be kept well away from the engine compartment.
Ensure that the vehicle cannot roll away unexpectedly.
Opening and closing the bonnet
Fig. 223 In the footwell on the driver's side: release lever for the bonnet.
Fig. 224 Above the radiator grille: bonnet control lever.
Opening the bonnet
•Ensure that the wiper arms are positioned on the windscreen before opening the bonnet ⇒.
•Open the driver door and pull the release lever in the direction of the arrow ⇒ Fig. 223. The
bonnet is released from its lock by a spring mechanism ⇒.
•Lift the bonnet at the opening lever ⇒ Fig. 224 (arrowyfDQGRSHQIXOO\7KHERQQHWLVKHOGLQWKH
open position by the gas strut.
Closing the bonnet
•To close the bonnet, pull it down to overcome the gas strut pressure ⇒.
•Let the bonnet drop into the catches from a height of about 30 cm – do not press it down!
If the bonnet has not closed properly, lift it and then close it again.
The bonnet sits flush with the body parts around it when it is closed properly. The bonnet is no
longer highlighted in the instrument cluster display ⇒ Display or the display goes out.
Ignoring any of the items on this important safety checklist can lead to severe injuries.
•Always follow the instructions in the checklist and observe the general safety
procedures.
WARNING